Email Hosting in Constant Revamp Mode

Publié le 03/04/2019
Utilisateur vérifié
Managing Director and Founder
Design graphique, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Since I am an active user and recommend this to my clients, I would defintiely say it's worth it, despite the spam stuff. Junk mail will be a pain no matter what. The interface is pleasing and I do notice they are constantly working to make improvements and updating things

Avantages: I use this daily and it's great. It is totally separate from my website hosting email and with a few settings on the server & on my domain registrar, my mail was set up. I use it on my local computer/devices OR I can also login and manage email on the web. I set up folders, filters, blacklist/whitelists, and love that I can create an alias email to give out if I don't want someone to have the private email. Their support is good, despite taking a few days to get a response sometimes, but they are very friendly and always want to help you solve your problem. A few times, i've gotten phone calls and they've accessed my screen to help me troubleshoot an issue they aren't able to replicate which is miles above other support services these days. If you choose, you can also use several other features like their contacts manager, calendar, tasks, and several other Zoho branded products (some free, some not). It's straightforward and basic but to be clear: this is not a replacement for the mail system hyou use on your comptuer... it is an email HOSTING service = where your emails are stored. You still need to use an app on your computer/device to send/receive messages. HUGE Pro: move to a new web host is a. All I need to do is change a few MX records at my domain registar, I never have to worry about losing email. The steps involved "may" require help but not hard to do. You can set up a spam management system to either allow, bounce or quarantine msgs.

Inconvénients: It seems like my email sometimes appears to be offline in my computer mail app. It's usually brief but it happens. The more recent setup for anti-spoofing settings were a pain in the butt to set up and I had to contact support for help b/c their instructions were wrong (but, like I said, they did help me and were eager to please). The spam filtering feels limiting. I can only block emails/ domains. I wish I could add a spam filter based on subjects, keywords or phrases to swipe them in one action. The type of spam that we seem to get with the same topic yet comes from infinite number of addresses makes it a huge pain to manage. You have to login, go to your Control Panel & add the addresses/domains to the blacklist. If I could do this based on the subject line or keywords, I'd have to do this less often. I drown in emails & too many still get through (even if in my Junk folder), I don't want to ever see them. Then, I seem to get a lot of false negatives. Legitimate people sometimes do not get through & again, need to check the spam settings, add them to the main whitelist & check the quarantine folder. These are more recent changes but it's increasing the time I spend, instead of reducing.

Overall a great email solution but with it's quirks

Publié le 27/03/2019
Benjamin J.
Director of Information Technology
Automobile, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We switched from an isp hosted email account because after many years the isp could not keep up with the times, were lacking ssl support, storage space was obismally small, and support took days to solve even the smallest issues where I could actually determine what needed to be fixed on their end before they could. Zoho mail has taken all of that off of my plate, allowed me an easy way to manage most features company wide in single steps, and anytime I had a question support was always available to help, and even if their support couldn't fix problems we were having (such as the streams function) they have always been polite, professional, and eager to help any time of day or night. If you're looking for an inexpensive but feature rich email suite for your company or even for the individual I couldn't recommend these guys more even with the minor quirks we have experienced.

Avantages: The value for the money is obvious once you start using the software. Features for even the lowest tier paid plans include white and black lists, spam filtering, mailing lists, custom groups for email accounts, and a plethora of other things. Absolutely worth the measly cost they charge per year. Out of the box you have full control via the admin panel to enable or disable pop or imap, create unlimited aliases per email, add signatures and company wide disclaimers to emails. They have their own web interface, desktop and mobile applications that come included as well. One if my absolute favorite features is the zohomail admin application for mobile which allows me to, in seconds, change any employees password if they forget it regardless of where I am. Ssl, dkim, spf, are all available out of the box as well.

Inconvénients: One of the most frustrating features of the software is the Streams feature. You can compare this to an email client trying to merge email with their own version of social media. For those looking for a feature such as this it may not be a huge issue for you, however I run IT for approximately 100 users and not a single person wants this feature, the problem being is it comes turned on by default. Shut it off you say? If it were that easy I wouldn't be so annoyed by it. There is no admin level switch to turn off streams company wide. To do so every single user must individually log into the web application, find the streaming filter, and shut it off manually one by one... The stream feature creates 2 folders called notifications and newsletters automatically that begins sorting mail based on zohos own specifications. If you have employees who are older and not tech savvy it is extremely difficult to train everyone to check 3 different folders (including inbox) for their mail when everything use to be located in the inbox alone. After browsing through forums, support threads, etc it appears many companies and users have begged for an off switch company wide due to the exact same issue we still are plagued with for years now, however nothing had been done to rectify this time consuming and hassle of s "feature".

A learning experience that has helped me better understand the managing the finer points of business

Publié le 18/06/2018
Dakota D.
Co-Owner
Bijoux et produits de luxe, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I ended up learning a lot about the finer points of running a business. By being able to set up my own FREE email server, I now have my own "place" to host all of my work related emails, organize them to my liking, and further share it with the rest of my employees. With the Streams folders, it makes general communication between employees quick and easy, and moderated for appropriateness. It's an incredibly secure way to build a platform for business related communication, both with customers, and with my own team. Overall, this is one of the programs I accredit my budding success (and sanity) to.

Avantages: The amount of internal organization this software has, has propelled the rate at which I'm able to get work done. I absolutely love the way you can filter through your emails based on an almost mind boggling amount of search fields. I especially love the attachment filter, as so many of my emails have pictures and PDFs. Even further, the interface for the server is very legible, and as you click through to your emails, the new windows cascade and expand to the right, making it easy to quickly scan for necessary information. The extra applications/plug-ins such as Group Calendars, Streams, Tasks, etc. make internal company communication SO EASY! Honestly, I could talk about the inter-connectivity of the software all day. Not to mention, it's very easy to configure your email with a custom domain server, and as a webmaster, that's just one less headache I want to deal with.

Inconvénients: I first started using Zoho Mail when I was still learning how to write basic HTML and CSS code, and at the time there was a bit of a learning curve for myself when it came to the initial setup of the product. Some of the vocabulary I had yet to learn was throughout the email client, and made it somewhat hard to understand exactly what I was doing. With that being said, Zoho has literally hundreds of resources that are both directly from the company, and from other reliable sources, on how to overcome the "language barrier" and take you through the setup process set by step. So, although there is a learning curve with certain steps, there's still innumerable amounts of resources to help you through the process.

Free business email has never been this good

Publié le 05/12/2018
Brandon H.
eCommerce Specialist
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Zoho Mail solved two huge problems for us: internal communication and professional company branding in our emails. We needed a platform to facilitate better communication within the company. We chose Zoho to begin with because it was free​ but found that its functionality surpassed what we were hoping for. Before we had been using free services that required us to cram our company name into the sender portion of the email (e.g., joe.mycompany@gmail.com). This looked unprofessional. Since moving to Zoho, all our outgoing emails now look professional​ and uniform with our company website dot com in the domain portion.

Avantages: This email service does everything and more than we needed or wanted. It has spam filters (and they work!) You can organize and filter mail to automatically go to predetermined​ folders. You can set up and moderate several accounts for employees. You get to attach your​ own company/website name to the end of the email address (e.g., joe@mycompany.com). And it's totally affordable for small companies. 25 free user accounts and unlimited groups for free! Customer service is great for a free service. I have emailed them to report a problem​ and have received a response within an hour. The longest I had to wait was 24 hours, but it was during a peak season, so I'm not surprised. They are surprisingly​ attentive and timely for a free service.

Inconvénients: It is a bit complicated and involved in regards to setup. Someone with a little knowledge won't have a problem. But if you have trouble setting up a gmail account, you'll definitely need some help with this.

The real best alternative for corporate mail

Publié le 22/07/2019
Ernesto enrique F.
Web Operations Manager & Co-Founder
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My experience with Zoho Mail has been great, with it I can review all my emails from my company as if it were any other famous email platform.

Avantages: I could write for hours the benefits of Zoho Mail and why I like it so much. I'll start by mentioning the user interface, it's one of the best I've tried and has nothing to envy of its competition. It has all the options that one looks for in mail, attaching files has never been so easy and the best thing of all is that it has a section where all the files that you have sent or received. It has excellent applications for smartphones, which allow you to check your mail and have great quality, work perfectly. Also applications to manage users and configurations.
 
Simply the best option for small and large companies to host corporate emails.

Inconvénients: I like all of Zoho Mail, I did not like the interface very much but a year ago they updated it and now it looks spectacular.

Great, inexpensive e-mail hosting for custom domains

Publié le 02/08/2019
Trevor S.
Solutions Architect
Internet, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My Microsoft Office 365 subscription was about to expire, so I needed to find and migrate to another solution quickly. After some brief searching, Zoho Mail came up as a reputable, low-cost option for me to consider. I couldn't find any other good competitors at this price point, so I went ahead and signed up. Migration was easy, and

Avantages: It's easy to sign up and get your e-mail migrated over. They provide a simple web interface that does all I need it to. Zoho also provides secure IMAP connectivity, if you want to use a separate e-mail client. Zoho is competitively priced, and is easily worth the cost of entry for anyone who needs basic e-mail services.

Inconvénients: The Zoho Mail design isn't particularly beautiful, as software user interfaces go, but it's functional and straightforward. A cleaner, modern UI would be nice, but I'm not complaining either.

The most economical option with more options in email

Publié le 31/10/2018
Oscar alberto C.
Supervisor de mantenimiento
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: In general, work with zoho is good, despite the points against, the mail of zoho has all the options to be an excellent service provider, the mobile and web versions I think are the best, has multiple options and On the other hand, it offers the free option to host the business mail of your company if you have your own domain, but depending on the domain it can be for 25 accounts or less.

Avantages: What I like about zoho mail is that it is an excellent alternative to traditional email providers, it offers you a service without any publicity which is very much appreciated, you have the option to open a personal email with zoho or if you prefer an email business at very competitive prices, zoho interface seems very clean and functional, you can modify it from the configuration, which has many options to change and customize your email, has very practical modes of notifications as it groups you emails electronic devices according to the order of priority given to them, so that they are ordered and ready for the corresponding reading. It has a version for each device that is needed and it really is very practical and the emails arrive instantly.

Inconvénients: What I do not like is that in the free option you do not have the pop and imap options are only available for the payment option so it is impossible to use the zoho client to receive or send your emails to other platforms if you do not make a payment and you subscribe to their service, on the other hand the pc client is quite deficient, it is a web version of reduced proportions, and you can not configure other accounts unless you close the session of the main account.

How can anyone go wrong with exceptional service and support? After all, it's FREE.

Publié le 29/04/2016
Dennis I.
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: Have utilized Zoho for a few years now. Found it available as an alternative to gmail with concerns for privacy and available support. Even though back in those times Zoho did not offer any mobile apps, I found Zoho to be be of a great value and strong potential to build a great value proposition to their users. And... My expectations came to fruition. Zoho has not let me down. Today I had to find out why one of my messages (an important one, if I may add) was not delivered to a recipient. I copied the subject, time stamp, "to" credentials and sent it to support@zohomail.com. 12 hours later I received a thoughtful and thorough explanations (with visual data backing-up) on why my e-mail WAS delivered, but recipients server filtering out and deleting it through their spam protection. Steps were offered to remedy such instance not to happen in the future. I was "floored..." Today I have noticed that their Android and iPhone apps are present and function very well. Integration with mail clients is a breeze to configure. "Cloud" and support of such is available and we have no issues using it. Overall, I'm impressed with Zoho and their growing pains are very limited. From user perspective - I have not noticed any hurdles or bugs or goofy approaches to simplified mail service approach. Their new e-mail interface was not pushed onto me, but suggested to use. Still not sure if I like it and the option to revert to "old" and proven interface is still there for me in case I change my mind. How can anyone go wrong with such service if it is FREE, I thought?! When I'm asked to provide my e-mail, I proudly spell out "@-Z-O-H-O.com" and questions follow - "What is Zoho?" My typical answer is - "One of my best kept secrets..." I was one of the first to sign-up with gmail and am glad I discovered Zoho to be one of their first users as well. Give them a try - they are working out their support streamline and response SLAs are acceptable.

Avantages: Free
Short support SLAs
Android, iPhon apps
Ability to scale up or down in pricing depending on your needs
Stable mail platform
Courteous and Polite associates
Cloud storage
Many options for businesses for paid and free accounts

Inconvénients: None that I have found so far

Underrated piece of software, with generous options for small businesses

Publié le 01/06/2019
Jem C.
Founder & Director
Production audiovisuelle, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Zoho has been one of the best choices we've made with our business so far, in that it provides a high-end product for a free or extremely reasonable price point. It's allowed us to professionalise our output from day one, and has a full suite of tools which you would need. I would recommend this to anyone looking to start out.

Avantages: • For small businesses of up to 10 users, Zoho offers a free option, which isn't limited by time frame. This has been a real game-changer for us to be able to access these kinds of tools for free.
• The software has all of the features you'd expect, but also a lot of tools which are really useful for me as a start-up owner - for example, the ability to be able to schedule mail ahead of time.
• The app has been vastly improved recently, looking much cleaner, with several customisation options.
• I've rarely had cause to interact with the customer service team, but when ringing up on the phone, I get straight through and they're able to give me a solution fairly quickly.

Inconvénients: • There isn't yet the ability to manage multiple domain names in one account, which would be a feature I'd like to see.
• There have been occasional periods of downtime, however, this has been only a few times in the last few years.
• When I first opened the account, I did have some problems with emails sent out going into spam, but the team have now provided some comprehensive steps on opening an account on how to avoid this.

My Favorite Email Client So Far

Publié le 07/09/2018
Jennifer H.
Writer | Editor
Rédaction et correction, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I was attracted to Zoho for a small private enterprise because I could bring my own domain name. I appreciated its ease in setting up and use and the ability to have 25 users with a free account. The tool suite is rich and deep, although I don't use all of that functionality. Zoho provides a great user experience at a fraction of the cost of some of the big players. When my boss was looking at a new suite last year, I actually pitched it to her because I had such a great experience with it personally. Be aware that space with free accounts is limited to 5 GB, and if you have more than four users in your organization, your total outgoing emails between all of your is limited to 200 a day. Even with these limitations, it works great for us.

Avantages: I was a first-time email administrator using this software, and it was intuitive to set up, with many help articles and tutorials available. As a user, I love all the functionality available through Zoho tools that I was not getting through Gmail. I also much prefer the interface to both Hotmail and Gmail.

Inconvénients: Despite me putting in too much work setting up and managing email routing rules, they have never worked as well as some other email clients. Things get routed to Spam that have been marked safe, and other emails don't always make it in the right folder that items from that sender should automatically route to. The big players figured this out long ago, so it feels like a big step back.

Perfect for what we needed!

Publié le 22/02/2018
Utilisateur vérifié
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: When all other email providers stopped allowing you to connect a domain name, Zoho Mail didn't. Best of all, they kept it free. You are able to quickly set up your account with their helpful guides, and get email services working almost instantaneously. I use it for all of my businesses, and each has its own custom domain name, so Zoho is indispensable. The support team is great, super polite people here, and work hard to help with whatever they can.

Inconvénients: I hate the new theme. It loads very slowly, I wish we could choose old vs new version. Lately when I log in there have been new domain things that need done quite often, which is kind of a hassle as when I check my domain servers, I'd already done those things and Zoho just needed them refreshed to something new or something. It can be quite annoying. But again, the service is free, and is tops for what they offer. One thing I'd love to see is a separate newsletter platform where people can buy their own IP for cheap, so indie authors could work on marketing without being worried about cost or being dropped from mail services like we are now.

Amazing

Publié le 13/11/2018
Alex B.
President
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Zoho mail is fantastic, and a no-brainer to sign up for if you use their other apps. It's one of the core things they are great at. Especially if you sign up for Zoho One.

Avantages: Zoho mail is unbelievable, and we have used it many years. It has extremely high quality phone and browser app. We have been using it everyday for years. It integrates into your other Zoho apps, which is amazing. For example, in Zoho CRM, you can find a customer, and it will display all of your email conversations in their CRM record for you. For a sales person, its' great to see where you left off. In the mail app, some neat features are- scheduling emails to be sent at a later date. Customization of the interface. Taking notes, saving contacts for quick reference, and this year they had a big overhaul of their search capabilities.

Inconvénients: Honestly, there's not much to say for what we don't like. In rare occurences, maybe 1-2 times a year, Zoho's service might be down. But in our experience, it hasn't been for longer than 15 minutes and hasn't been a huge hassle at all.

Zoho is a good affordable option even when free

Publié le 26/03/2019
Benjamín T.
Content Marketer
Meubles, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: For the job I was doing Zoho seemed like a good, affordable tool. However, there are much better tools out there, especially for email marketing.

Avantages: Zoho Mail really brings a lot of functionality to the table. The ability to conveniently set signatures and queue emails is very good, and will help any person doing Email Marketing at the beginning. I believe Zoho is good for small businesses and people who are just getting into these kinds of jobs. Alternatively, people that just need to get organized in regards to their daily life (and who need a business email) might also find it affordable and comparatively full of functions when compared to other providers like Gmail.

Inconvénients: The Zoho app I used crashed a lot and it had problems loading certain things. We could adscribe those problems to my computer, OS, etcetera, but the people I worked with at the company that used Zoho all complained about the same issues, and we were all in different countries. This is the first thing I wanted them to solve, because it presented me with lots of functionality but made me waste time by having to restart the app or figure out online how to solve a certain issue. Aside from that, Zoho is not really intuitive, it's not exactly too 'easy to use' so you might find yourself looking for tutorials online and stuff like that.

Very good email service for entrepreneurs

Publié le 29/12/2018
Ernesto enrique F.
Full-stack Developer
Ressources humaines, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: With Zoho Mail I could have my corporate email with all the functionalities of a service like Office 365 or G Suite with a much lower cost.

Avantages: Lo que mas me gusta es su fiabilidad, es rapido y funciona perfecto con servidores de correo corporativos. Puedes configurarlo como quieras y tienes docenas de aplicaciones que puedes integrar por parte de ZOHO que te ayudan a mejorar la presencia de tu organizacion. Su servicio gratuito tiene hasta 25 cuentas de 5GB cada una, lo que para una empresa pequeña en crecimiento es un alivio ya que no existe algun otro servicio parecido. Me gusta que puedes configurar el acceso personalizado y colocarle el logo de la empresa. Adicionalmente tiene aplicaciones moviles que te ayudan a gestionar el correo y los usuarios que no tiene nada que envidiarle a los servicios mas conocidos.

Inconvénients: The only thing that I would like them to improve is the ability to customize more themes but with the new interface you almost do not even need it.

Has Gotten Very Restrictive. Some Difficult Configuring

Publié le 08/08/2019
Alex M.
Owner
Tabac, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: When we first set up Zoho Mail (years ago), the free version held everything we needed. Now it is very restrictive and not worth the struggle to set up. The older versions still works quite well though

Inconvénients: Integrating with other tools and devices was difficult. The limited versions are quite limited. Also, terrible spam filtering (filters known contacts in spam occasionally and not always catching obvious spam)

It provides basic e-mail functions that are very useful, diverse and very easy to use.

Publié le 30/08/2018
Ramon M.
Gerente DSI división Ayacucho
Pétrole et énergies, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: A different experience and something more secure and formal, also allows you to have your own mail which can only deal with matters related to the company where I am currently, plus its functions and features in the e-mail edition makes Zoho email a very attractive in the market, due to the high diversity offered by products with similar characteristics, in addition the sites in their email services are relatively cheap and efficient, which undoubtedly reduce costs to the company in terms of information technology in this case the email.

Avantages: What is more useful is that you can create a totally personalized email and if we want to create a professional email with our own domain or that of the organization, it can be easily created, all thanks to the precise indications to which you can configure easily if so required, the interface and security are very good and according to different types of users and by design we can say that it becomes very friendly.

Inconvénients: Sometimes the case may happen that we need to change the password for unknown reasons we can not enter, so it is necessary to create a secure one, as well as in some cases the confiuration can fail when creating an email with the own domain which can occur with different suppliers, in my case it happened once, and some colleagues is something similar, the rest works properly and continuously retaining its support and moderate quality.

Can No Longer Recommend To My Clients

Publié le 28/08/2018
Utilisateur vérifié
Lead Internal Auditor
Secteur maritime, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I used to highly recommend Zoho mail for my website clients to setup a custom email with their domain name for a professional appearance, however recently Zoho decided to pull access for imap for free users. This was a bad decision because now free users cannot test integration with native mail apps and are forced to only use Zoho's web mail or iPhone app. Although the iPhone app isn't bad most clients don't want to download another mail app when they are used to keeping all mail in their native mail app. It would've been better if Zoho limited the mailbox size for free users than to completely disable imap access. Many of my clients would start on the free plan and then upgrade to a paid plan when they needed more room. Unfortunately since Zoho no longer offers free imap access I no longer recommend Zoho to my clients and instead just set them up with a professional gmail account instead.

Avantages: Interface is logical and UI is smooth, web mail, iPhone app, customizable push notifications, Gmail alternative, integration with custom domain names

Inconvénients: They recently took away imap access for free accounts

Zoho Mail

Publié le 20/05/2019
Carlos G.
President
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: All features that I need. Very complete platform. Excellent.

Avantages: By the time that I started with this software, I was able to register for free and create as many as 20 email accounts. I do not need to say that it was perfect for my small business. Besides that, there were available the mobile apps (iOS and Android), so I was able to receive real time notifications when new emails arrived. I still have access to those features by the way. I really like that they have three inboxes in the same email account. Let me explain: Inbox (for normal emails), Notifications (only for notification emails) and Newsletter (only for newsletters). This way, emails do not get mixed such as other email platforms. I find this feature really useful.

Inconvénients: I think that they changed pricing plans and most of features, or the way they used to present them, have changed. For example, the free plan does not include mobile apps.
I think that they made a mistake and should activate again the old pricing plans.

Great for the solo entrepreneur or small business

Publié le 16/10/2018
Jason L.
CEO, Co-Founder
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have used Zoho for a small consulting business that I run on the side, and have recommended many small business clients use it for their custom domain email addresses, and it has worked wonderfully for being free (for under 10 users, I believe).

Avantages: I like that they have a free option for a limited number of users, which allows me to setup a custom email domain for myself and/or my clients fairly easily. They're mobile app (iOS) is great, and you can also connect to other third-party email clients.

Inconvénients: The web app design used to be quite historic looking, but a recent upgrade has improved that greatly. Compared to Gmail or Outlook, it's still lacking a bit, but it's still intuitive, and works great. The other issue is setting up your custom domain's DNS records - sometimes it's difficult to understand how to install the DKIM security thing on your domain - but it can be done with some research.

Great Product for the Value; Has Some Issues When Using Advanced Features

Publié le 18/03/2019
Utilisateur vérifié
Breakpack Orderfiller
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: For the base-level plan, it is completely free. This is a very good value for an e-mail hosting service that allows you to use your own domain name. It also offers extensive sorting/filtering options for your e-mails, such as spam or blacklist filters, which ensures that you only see what you want to see in your inbox. It offers tons of different customization options, so you can get it to look exactly the way you want it to look. It also links well with other Zoho web apps, if you have additional business features on Zoho platforms.

Inconvénients: By default, it will automatically sort your e-mails into folders it thinks are appropriate, such as "Promotions", "Newsletters", etc. Which, if you aren't aware that it's doing this, could lead you to miss out on e-mails because you didn't check the separate, additional folder that Zoho decided to create for that type of e-mail. While the actual linking with a domain name was easy, it was very difficult to set up all of the security features. It would be nice if it was a little more guided or gave some assisted with that process (or just more easily linked with the domain provider).

Great service, never seen down time in 4 years

Publié le 16/10/2018
Utilisateur vérifié
Co Founder, Developer and System Administrator
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love the pricepoint, starting out at free for most small-scale operations is perfect. If you need more, or want to scale up to meet the demands of your operation, they have incremental pricing that handles everyone. We have never seen a minute of downtime even during a widely reported ISP issue with their own host.

Inconvénients: There is the odd and rare occasion where their Junk filter will stop certain mail from reaching our forwarders, while this is a rarity it has happened with important invoices and other documents that were lost for a period of time or forcibly resent by the original sender. Similarly, on occasion the forward will fail to one or more addresses however we are given a report of the failing and as such can't really complain, since this literally resolves itself.

Great free mail tool

Publié le 08/02/2019
Nichole P.
business owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This is an awesome free mail phone app and desktop app. As long as you have a domain you can use it for your business email instead of having to pay for outlook or g-suite. It has basic functionality and features and for free, the value is great. I like that you can customize colors of the interface and that it has ability to create calendar reminders, as well as organize your mail and give free access.

Inconvénients: I don’t like that you can’t double click on an email to open up like it would on outlook. I don’t like that certain features don’t always work like adding my photo to my mail account. And the thing I liked least about zoho mail is that items marked as spam continue to appear in my inbox so I don’t think this function works.

The best and unique reason why I use Zoho mail; I can set up my own domain name for free!

Publié le 18/09/2018
Harish J.
Business Development Manager
Biens de consommation, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I don't know if any email service providers allow its users to connect a domain name for free, but Zoho mail does. I was surprised when I see a marketing email from them saying that I have been offered to connect my own domain name for free to my email and when I tried, it worked. It was the very beginning of a part time business I setup last year and Zoho mail helped to save lot of money as I didn't need to go for a separate provider to get a custom domain. The features offered were so much interesting in Lite plan. The initial setup was so easy and I did it myself.

Inconvénients: The interface is not conventional like Gmail or Yahoo. People who were used to Gmail might find it strange to use in the initial days.

Great Product with a lot of features

Publié le 18/03/2019
Mohamed R.
Network Administrator
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I cannot say enough about the Suite of product Zoho got to offer. Currently, I'm using Zoho Mail and Zoho Invoice. For a one-man operation with a low volume of transactions their free/lite offering is the ideal product. Which will give you enough storage for email and all other features. Once everything is configured, the integration of different modules is the biggest highlight for me.
I should really commend the support of their customer service. Quick and helpful.
Well done Zoho keep-up the wonrderful work and your products really rock!!!

Inconvénients: I feel your Zoho Forms could have a free offering with a very limited submission for a month with Google drive integration.

Free version is good if your organization can't afford GSuite

Publié le 08/08/2019
Utilisateur vérifié
Product Manager
Internet, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our overall experience with Zoho was pretty good — it was reliable, had the basic functionality we needed, and most importantly was FREE for us. If GSuite didn't have a free nonprofit program we probably would've stuck with Zoho Mail.

Avantages: Well, the best thing about Zoho Mail is that there's a free version that you can use with your own corporate domain. This was super useful for a magazine that I started on the side—we didn't have much funds to start with, yet needed professional emails (i.e. reaching out with @gmail.com to interview people is not going to cut it)... and Zoho Mail was able to fill that need. The feature set was also pretty adequate... we could set up email forwarding to our regular addresses, but the inherent Zoho Mail UI was also decently functional as well. I was also pleasantly surprised by the quality of the spam filter...I didn't expect the free version to do so well with marking spammy requests away. But hey, it's hard to beat free!

Inconvénients: So we ended up switching to GSuite Gmail after getting formal nonprofit status for the magazine, given nonprofits can get free GSuite. This was because Zoho doesn't offer as much storage, nor consumer-grade integrated/cloud-based productivity tools like GoogleDocs or Google Sheets.