Publié le 06/03/2019
Best Website & Inventory Platforms
Commentaires: Overall, this company is not one to take lightly. These guys are constantly coming out with bigger and better things while also keeping their support team top notch. There is not much more you can ask for from a consumer standpoint.
Avantages: I have used many different inventory and website platforms, and Dealersocket is at the top of the competitors in both areas. This company is so innovative and constantly working to better the products they have to offer. Not to mention the support for all of the different products is the best I have ever experienced. There is no such thing as opening a case and waiting a week until you have to reach back out again and remind them about it. Everything has either gotten taken care of that same day or as fast as they possibly can. When it is not completed that same day, the support rep reaches out to me to update me on the status. That is very rare in this industry and is like a breathe of fresh air!
Inconvénients: The only complaints I have are the capabilities of the website software and what is able to be changed and created by the dealer. I am very technologically inclined and have many ideas and projects for my websites and I have yet to find a provider that can keep up with my ideas and demands, but DealerSocket comes the closest and will always work with me on an idea and they will try to turn it into a reality for me.
Publié le 18/12/2018
great way to track your store and your people
Commentaires: Very easy to use CRM, Black Bird has made it even easier to print paperwork and search for customer.
Avantages: Dealersocket makes it so easy to track things. We all know if you want it to grow you have to track it. They have reports that can be emailed daily weekly or whenever. You are very easily able to change dates and get the data you want for the date ranges. You can filter things out. Easy to set up email campaigns and black bird makes it easy to complete the task. They have a mobile app that it makes even easier to add people to the CRM.
Inconvénients: I wish you could make it possible to add text to follow up campaigns after customer has opted in. I would also like to be able to send more than one email per day to a customer.
Publié le 29/01/2019
Takes tome to learn
Commentaires: Well it solve the problems that mostly any CRM would solve , what I like most about it is the Blackbird systems 360 view and the options that it gives to put several cars in a customer's profile and then pick from the one that he/she ends up making your mind on.
Avantages: It is very easy to use, once you get the hang of it, it prints out the forms nice and simple with vin numbers for up to three trades, forms can be customized for each dealership. Very simple to set up appointments and for management to look at the appointment boards and see how many customers they expect to come in oh, it also keeps track of the number of phone calls you make, appointments you set an emails you send
Inconvénients: Gives way to many outbound Calls reminders.
Publié le 24/08/2018
Do Not Purchase or Use!
Commentaires: Current problems are going unanswered and unsupported. Beyond just minor dealer problems. We found a huge error in the code that was causing vehicles sent to Ebay Motors from INV+ to not be categorized properly. After Ebay and us reported the issue in February, there is still no solution in sight, with Dealersocket sticking to their posistion of no ETA and no idea when an update might occur, since its now in different departments hands. This handing off issues from one product or department seems to be the M.O for Dealersocket. When pressured to give an ETA or answer they try and pass the blame onto another department. Support also seems to not know how one product may work with another. On numerous occasions a support agent would have to stop providing support once the issue would move to another product. With only a select few agents that could assist with a cross software issue. IE. An issue in IDMS that was affecting INV+ may never get a proper support person to help figure out a solution. As many have stated. We were unfortunately sold a product that could do everything. Come to find out Dealersocket can do everything, but nothing well. Save your money and look to another product.
Avantages: As others have stated. The product was SOLD as being a one stop solution to a lot of our problems. However, we have come to find out the sales staff would lie to close a sale and promised functionality that was not available.
Inconvénients: IDMS: We have been attempting to use IDMS for over a year now and are still running into huge bugs and issues. The most recent being that if a customer has a " ' " in their name then they are unsearchable. We have also been experiening issues with forms coming from the ignite website platform and creating "deals" when it is just a customer asking a simple question. Another glaring issue with IDMS is that you can not delete a customer from the system. So if you have a customer that was accidently entered twice, too bad, that Joe Smith is now in your system twice forever. CRM: We tried the CRM for 6 months and spent hours importing data and creating templates. Come to find out that when it came to emailing a customer a vehicle brochure. The brochure was hosted by a completely different team and therefore a vehicle brochure would never lead a customer to your website. The brochure is also not customizable so your logo and brand identity could never be incorporated. The CRM also allows for custom timed emails to be sent out. These turned out to require so much finessing and time to create for each scenario that in the end a sales person or BDC would have been better off creating an email themselves and tracking it in the CRM opportunity. INV+: We have been using for years. There have been minor problems when it comes to showing vehicles properly and exporting to 3rd party sites. However, most problems started arising when we made the connection to IDMS....
Publié le 03/10/2016
The best option for Auto CRM
Commentaires: I've used Dealersocket for over 2 years and am a high-level user. Though it isn't perfect, it is by far the best option on the market for a feature rich Automotive CRM.
Avantages: DealerSocket offers a rich CRM with marketing automation, dashboards, custom websites and more. There are many features and it ends up being more than most can deal with. My use includes supervising the sales process, creating and refining the sales funnel through emails and calls, managing a database of over 6,000 customers/prospects and more. It does it all very well and when it doesn't the support is ready to help.
Inconvénients: It's expensive for smaller dealers, the email marketing could use an upgrade.
Publié le 11/01/2019
Great for geeks (I guess), Not so great for car dealers
Commentaires: This product may be useful for a large dealership with it's own professional accountants on staff, but it is way too complicated, busy, and confusing for a small company that's just trying to sell cars and service notes. If you're the former, good luck - you're going to need it. If you're the latter, do yourself a favor and find something else. When I retired, I told them to cancel my service. After over a month's worth of emails (they don't return your phone messages), they finally told me I had to pay one more month's bill, because I didn't give them 30 days notice. I asked them to waive that in the interest of good customer relations since I hadn't used the product in over a month and I had been their customer for over 10 years. They refused.
Avantages: After about a three month break-in (learning) period, it was fairly easy to complete a deal in about 30 minutes. That's the only "pro" I can think of. Lots of time spent "chatting" (they don't like to - no, won't - talk to you on the phone) during this break-in period. 95% of the learning was self-taught.
Inconvénients: Customer support - unable to answer the simplest of questions (example - "How much total interest/principal has this customer paid, year to date?" Answer - "Figure it out for yourself."); unable to reconcile the simplest of problems (example - "What is 'non earning principal' and how do you come up with the amount?" No answer.) Support staff are not trained to talk to car dealers in simple, non accountant, non lawyer, layman's terms.
Publié le 09/07/2018
Dealersocket is one of the better automotive vendor companies
Commentaires: Ease of moving inventory between digital retailing platforms. Appraising cars was as simple as a few clicks.
Avantages: Dealersocket offers multiple software packages, from inventory control, used car appraisal to website hosting. This bundling allows for ease of use.
Inconvénients: Customer support is difficult to reach. They have several barriers in place to actually reach a real person. The customer service agent is not always very understanding of an issue, and this can cost alot of money.
Publié le 04/04/2018
support lack knowledge, problems not resolved but worked around.
Commentaires: Provided inventory management, expense tracking, inventory valuations, customer retention management
Avantages: Ease of use, navigation user friendly. The ease with which the user can get to what they are intending to accomplish.
Costly by comparison of whats available from competitors, more features for less dollars.
Tech support should resolve technical issues with positive results as in fixing their product, not advising how to work around the problem without ever solving it.
Publié le 09/02/2017
Great Sale - Little Follow Up
Commentaires: When we were looking to switch CRM providers, Dealersocket seemed like the best option after shopping around. During the switch, we lost a lot of notes and information about past customers despite being told that part would be seamless. When trying to fix it, I'd go multiple days without responses and would have to forward the sent email to more and more people. After Jan 1st we were given an account person to oversee us directly but they also aren't responding. They never did a 45 day follow-up in person despite being requested multiple times. I would not have chosen Dealersocket if I had a do-over.
Avantages: Allows for more marketing connection with the customer. Online training was great.
Inconvénients: Follow-up and follow-through are extremely lacking. Our sales people needed more on-site hands on assistance and we are unable to get it.
Publié le 21/05/2019
Decent CRM, but not perfect
Commentaires: Most of our employees liked working with dealersocket but it did require a good bit of training to be successful with it. We ended up cancelling and going with a less expensive option that works just as well for us.
Avantages: It integrates well into our DMS and website. Dealersocket also offers their own DMS and Web hosting services that work well together, but it still functions great with other providers software.
Inconvénients: The cost was higher than some competitors options. Sometimes the server would go down and we had no access to our customer database. Other glitches that pop up from time to time.
Publié le 28/02/2018
Spend twice as long doing basic task- Stay Away
Everything sounded great when we were talking to the sales rep. Whom we never talked to again. 3 different account managers. Customer Support is no help, everything takes forever to try and get fixed.
It is so bad it is almost funny. Believe every bad review listed here. First off their system does not function properly on any Mac IOS. They do not tell you this when you are signing up, but it is listed on their contract, you better read the whole thing. During the Demo everything looks good, but not once you sign up. This company is truly horrible. Staff is unprofessional, and uneducated as to the product software. IDMS is filled with bigs and errors, causing it to take twice as long to enter in basic information of working a deal. Contracting customers takes twice as long as previous, more user friendly deal management systems. Documents do not print correctly, leading to having more time spent sorting paperwork. We wasted so much paper and ink!
The mobile app is garbage. Not reliable for scanning and evaluating vehicles at the auction. A lot of the times, MMR does not work, even on desktop. The loading of evaluation of a vehicle is sluggish, so hard to run vehicles quickly, like in an auction. None of the features for working a deal or inventory management work properly and constantly have change screen orientation to get different buttons to work.
Publié le 06/12/2016
Great Software to Manage Leads
Commentaires: Dealersocket is a great CRM that makes managing customers easy. The support staff is excellent and checks in frequently to make sure everything is running smoothly. It would be impossible to manage all of our leads without it.
Avantages: Easy to use, custom email templates, great training resources, great support staff.
Inconvénients: Takes some basic training to figure out.
Publié le 08/01/2019
Easy to use
Commentaires: For adding customers and following up its a great CRM tool, but not good for marketing campaigns
Avantages: I used dealersocket 5 years for a GMC dealership. Very easy to add customers and for follow up
Inconvénients: Outdated email templates and system is somewhat old, nto easy to do marketing campaigns with
Publié le 16/07/2019
We use it becasue we Have to
Avantages: It's easier to take payments from our customers through IDMs but that is pretty much it.
Inconvénients: Since IDM's bought FEX we have to learn how to use it. Is such a complicated system. Features might seem the same but the are scattered all over the place and sometimes read the notes is so difficult. Create reports is impossible. It is definitely not user-friendly but since they said that FEX will go out of existence we have been using it more and more.
Publié le 21/07/2018
Absolutely no support
Avantages: Buy here pay here program and reports are very good. BUT THAT'S IT!! Have plenty of reports and their custom report builder is good. Their CRM (dealersocket) cannot push all of the credit app. info over to their own dms (finance express). Extremely aggravating.
Inconvénients: Their own CRM is not even compatible with their DMS? Go figure. Customer support is by far the worst. Used to be a good product 7 to 8 years ago but then the company was bought out. Went downhill from there. Their reps never call. I have left 5 messages. Never a return phone call. Ever!!Their pricing is by far more than the worth of the product. Anything to do with Dealersocket (IDMS, Dealerfire, Finance Express) is expensive. I finally switched to Frazer after warning Dealer Socket for the last 2 years that I was going to. Hated changing just because of all the customer data that is in there but it was well worth the risk because their product and service is that bad.
Publié le 08/04/2019
Dealersocket, a very specific type of help
Avantages: Dealersocket offers the whole suite of things you might need to help manage inventory, finances, and website related issues. I think what this company excels at over other, similar products is their customer service and innovation. Their customer support is unrivaled. I don't have to wait days or even weeks for them to reply to an issue, most of my cases have been solved within the hour, and if not, it has been purely due to my own company's internal issues (lack of experience with / training on this product).
Inconvénients: While the software itself is easy to use and understand, I think that their web integration is lacking. I do not think this is simply an issue with dealersocket, but with most companies that offer similar products. Dealersocket definitely comes close, but I feel like they need to provide more versatility at least from the customers end.
Publié le 09/11/2018
Support is TERRIBLE - Even when you're trying to buy more products!
Commentaires: They need some training for their staff. Everyone I call seems to be new - a high turn over rate must mean something guys!
Avantages: The software itself has a lot to be desired. The CRM is a great tool... but BEWARE if you need additional help. Several times we have called in (we use their DMS, website and CRM) and have been run in circles.
Inconvénients: Their "account managers" are awful at responding to their email or helping you out. Once, we were charged incorrectly for something we had cancelled, and it still took her three months to get them to stop billing us and NINE MONTHS to get a refund. Just got a new account rep - same stories. We are trying to add a product we need, and I have been requesting it for over two weeks. Someone creates a case and another member goes and closes it. The tech support must be paid based on how quick they reach a resolution - which results in a terrible experience for their customers.
Publié le 05/11/2018
Avantages: I like the fact that I can search my inventory fairly easily. I do like that pictures come up with them as well. The DealerSocket University is much needed. Without that, you would never know how to use it.
Inconvénients: I do not think it is laid out very well. It can be hard to do a simple task like leave a note on a client. It seems very sporadic. The mobile app is actually MUCH easier to use than the actual site itself. If I need to add a customer into my system, I generally use the mobile app for my iPhone
Publié le 18/09/2017
The Best Auto Dealer CRM
Commentaires: The best software in the industry inevitably comes with a high price, it doesn't come cheap but it's worth it.
Avantages: Dealersocket is the best option on the market for auto dealers who need a full fledged CRM + marketing
Publié le 29/07/2019
simple ease of use
Avantages: it is very user friendly even employees who have no computer back ground can figure it out
Inconvénients: lately it has crashed alot at our dealership not allowing us to complete deals
Publié le 21/12/2018
Overall great CRM for Auto Dealers
Avantages: DealerSockets software can do a ton! There are a lot of features and it's very easy to use.
Inconvénients: The wait times for support are sometimes too long.
Publié le 12/04/2017
Dealer Socket...more for sales department
Commentaires: I have used Dealer Socket software for an automotive dealer service department. The website is not very user friendly and hard to easily access what you need. The appointment system is their best asset on the fixed operations side. Their follow up, campaigns and marketing features are extremely hard to use.
Avantages: Appointment system
Inconvénients: Not easy to navigate or set up features.
Publié le 18/04/2017
Commentaires: I've been using DealerSocket for apx. 2 1/2 years. Overall its a very good product. My only wish is the ability to get better reports.
Avantages: Easy to use
Inconvénients: Needs better reporting
Publié le 27/01/2019
Avantages: I think that DealerSocket is the BEST CRM out there. The ability to send text messages to your customers and the be able to see if they opened up an email. Way better than any CRM that I've used.
Inconvénients: NOTHING bad to say at all about DealerSocket
Publié le 05/01/2017
Great product for any dealership! But needs some work.
Commentaires: The product is great, we use it for all dealership in our group and it does the job just fine. Support can be a hassle sometimes when wanting to do something custom, but other than that, they are well trained and know their platform in and out.
Avantages: The amount of features and follow up process we are able to do.
Inconvénients: Needs a UI update.