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Avis clients sur lemlist

4,6 (378) Écrivez votre avis ! France Produit local

En savoir plus sur lemlist

lemlist est la première plateforme de sensibilisation par e-mail automatisée avec des images personnalisées.

En savoir plus sur lemlist

Avantages :

The Liquid Syntax then randomizes those snippets for each outgoing message, thus creating a new variant of the message so that no two outreach prospects receive the same message.

Inconvénients :

The only thing about this software which was not to rate five stars was the design (UI). Used light-grey and white elements were sometimes hard to find.

lemlist - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,6/10

lemlist a reçu une note globale de 4,6 étoiles sur 5 d'après 378 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (378)

Bryce
Founder
Utilisateur LinkedIn vérifié
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not fairly priced, yet the backbone is old technology (agency user with 10+ seats)

3,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Maroun
Digital Marketing (France)
Design, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

CRM marketing campagnes

5,0 l’année dernière

Commentaires : C'est un outil facile à utiliser et très beau et simpa pour l'utilisation quotidienne

Avantages :

Meilleur logiciel pour les campagnes d'emailing marketing

Inconvénients :

Pas dans plusieurs langues, juste en anglais, on doit utiliser Google translate pour toute la page et les contenus de Mails change ils s'affectent avec la traduction

Réponse de l'équipe de lempire

il y a 9 mois

Thank you for your feedback on our CRM marketing campaigns. We're thrilled you consider our software the best for email marketing. Your ease of use and aesthetic compliments mean a lot. We apologize for any inconvenience caused by the lack of language options. We're actively exploring ways to expand this feature and appreciate your insight in using Google Translate. Your feedback guides our improvements, and we're committed to enhancing your experience. We'll share your comments with our team. Thank you for being part of our journey to excellence.

Eliott
Traffic Manager (France)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Outil marketing très puissant !

5,0 l’année dernière

Commentaires : J'ai beaucoup Lemlist pour mes stratégies d'email marketing, j'ai vu de belles améliorations business.

Avantages :

Des campagnes marketing par email que l'on peut gérer de A à Z. Des modèles prédéfinis que l'on peut personnaliser. Facile à apprendre même pour les débutants. Clairement utile pour la performances et augmentation des ventes.

Inconvénients :

N'a pas toutes les fonctionnalités que peuvent avoir de gros concurrents historiques. Un peu cher si vous êtes une petite entreprise.

Réponse de l'équipe de lempire

il y a 9 mois

Thank you for sharing your positive experience with Lemlist for your email marketing strategies. We're excited to hear that our platform has brought valuable improvements to your business. Our all-inclusive email marketing campaigns and customizable templates are designed to be user-friendly, even for beginners. It's great to know that you've found them helpful. We understand your thoughts about features and pricing. We're continuously working on enhancing our offerings and keeping our pricing fair and reflective of the value we provide. Your success is our motivation, and we'll make sure to share your feedback with our team. If you ever have more insights, feel free to reach out. We're here to support your growth journey.

Anissa
Anissa
Responsable Marketing (France)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

L'utilisation pour des campagnes marketing

5,0 il y a 5 mois

Commentaires : Plutôt une expérience globale satisfaisante, avec une utilisation régulière.

Avantages :

J'apprécie le fait d'avoir un tableau de bord avec toutes les campagnes.

Inconvénients :

Ce que j'apprécie le moins c'est la difficulté d'avoir un reporting automatisé et le manque d'interface avec Active Campaign.

Marion
Responsable CRM (France)
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

La prospection commerciale simplifiée !

4,0 l’année dernière

Avantages :

C'est avec Lemlist que nous avons nos meilleurs taux de clics et d'ouverture. La personnalisation des contenus est simple et facilitée ainsi que la gestion des landing pages. Notre prospection commerciale est boostée et automatisée.

Inconvénients :

L'offre gratuite étant très limitée, nous avons vite dû souscrire à la première offre qui nécessite un certain budget.

Réponse de l'équipe de lempire

il y a 9 mois

We're thrilled to see how Lemlist has elevated your sales prospecting game with improved click and open rates, as well as simplified content personalization and landing page management. It's fantastic to know our platform is boosting your commercial outreach. Your feedback on our free offering and subscription plans is valuable. While our free plan gives a glimpse of our features, we understand that real growth often calls for more robust options. We're glad you found value in our offerings and made the decision to invest further. Thank you for sharing your experience and insights. Your success drives us, and we're committed to continuously delivering value. If you ever have more thoughts to share, feel free to reach out to our support!

Lisa
Fondatrice (France)
Cosmétiques, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Très insatisfaite

3,0 il y a 3 ans

Commentaires : Tout est dit dans ma critique des points faibles.

Avantages :

L'équipe commerciale qui répond vite sur Linkedin avant de sursaturer et ne plus répondre.

Inconvénients :

Mon expérience avec Lemlist est très mitigée. J'ai spécifiquement pris un abonnement pour un mois, que j'ai vérifié avec l'un des commercial senior. On m'a facturé deux mois sans me prévenir. Quand je m'en suis aperçu j'ai contacté le service client (pas de mail, juste leur bot qui ne prévient pas quand on reçoit un message, et je n'ai pas que ça à faire d'être connecté sur leur page toute la journée). On m'a balancé de personne en personne avec à chaque fois des temps de réponse très lents pour me dire au final que c'était trop tard pour me rembourser le mois trop perçu (500€ tout de même). De plus, la mise en place est complexe et pas du tout intuitive. Les résultats d'ouverture de mail et conversion non satisfaisants. Je ne recommancerai pas une opération de ce genre avec lemlist.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Retour d'expérience

1,0 il y a 3 ans

Avantages :

La fonctionnalité de personnalisation plaira sans doute à certain. Je n'ai jamais réellement ressenti son impact sur la performance de mes séquences mail.

Inconvénients :

Trop grand nombre de bugs et nouvelle interface peu intuitive pour un prix très haut de gamme

Réponse de l'équipe de lempire

il y a 3 ans

Hey there! We're really sorry you feel this way. :( I'd be thrilled to discuss this in more detail, without any sales ambition on my end. :) If you ever see this, email me at vuk@lemlist.com. Btw, if you're interested in seeing a lot of use cases from different people on how personalization impacts your performance, make sure to check this out - https://www.lemlist.com/lotw

Luc
CEO (France)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Ne tombez plus dans les spams

4,0 l’année dernière

Avantages :

Excellent pour maximiser le reach direct de prospect sans atterrir dans les spams ou les promotions

Inconvénients :

assez cher, il faut donc constamment avoir des bases de mails ou faire des relances pour optimiser son coût

Estelle
Estelle
Responsable de vente (Bénin)
Utilisateur LinkedIn vérifié
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de marketing super bon

4,0 il y a 7 mois

Avantages :

Lemlist est spécialisé dans les campagnes des marketing par e-mail. Ce produit joue un grand rôle pour l’amélioration de vente. La personnalisation des messages est impeccable.

Inconvénients :

Globalement c’est un bon logiciel mais le prix est un peu cher. Je recommande quand même.

Raphael
Gérant (France)
Internet, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Top

5,0 il y a 3 ans

Commentaires : Top pour les newsletters et campagne d'emailing

Avantages :

Très bon logiciel, il fait le travail demandé

Inconvénients :

Le prix, un peu cher mais efficace, je recommande

Martin
Martin
SDR (France)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Solution d'emailing complète

4,0 il y a 3 ans

Avantages :

Multicanal très performant et facile d'utilisation

Inconvénients :

Solution un peu cher et certaines fonctionnalités ne sont pas forcément évidentes.

GARY
agent (La Réunion)
Comptabilité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

lemlist top

5,0 il y a 4 ans

Avantages :

personnalisation des messages c'est très interessant

Inconvénients :

aucun inconvenient sur ce logiciel. excellent

Jamie
Jamie
Head of Growth (R.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Great for small marketing & sales teams

5,0 il y a 3 semaines Nouveau

Avantages :

It’s easy to create campaigns with both email and LinkedIn automations in a simple workflow. Offers A/B split testing, contact enrichment & verification (emails and LinkedIn profiles) and removes a lot of manual data cleansing work.

Inconvénients :

It’s difficult to manage contacts across different campaigns (eg automatically add contacts to another campaign if they do X in a different campaign).

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easiest bluk email tool for those with little experience

5,0 il y a 11 mois

Commentaires : My team uses lemlist to run some of our email campaigns. Even though email outreach isn't our primary area, we were very quickly able to get to grips with it thanks to the simpe interface. All in all, it's a very simple but effective outreach tool

Avantages :

I just love how simplistic the interface is. It's definitely ahead of its time in that aspect. It make sit very easy to quickly set up and track email campaigns.

Inconvénients :

I found its features a bit lacking considering the price. I think it would be better if there were supplementary features added to make the email campaigns work more effectively. Namesly, the email validator, which costs extra for some reason

Réponse de l'équipe de lempire

il y a 9 mois

Thank you for sharing your thoughts on lemlist. We're delighted you appreciate our simplistic interface for setting up and tracking email campaigns. We understand your feedback about additional features and pricing. We're always looking to enhance our offerings and your input matters. We're taking note of your comments about the email validator and will consider its value in future updates. Your support is invaluable as we aim to provide effective tools for outreach. We're committed to continuous improvement and your insights contribute to that. If you have more to share, please reach out anytime. Here's to more successful campaigns with lemlist!

Ben
Ben
Founder (Portugal)
Utilisateur LinkedIn vérifié
Médias en ligne, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Terrible customer support and they removed a key feature we were using.

1,0 il y a 3 semaines Nouveau

Commentaires : I would not recommend them to anyone. Especially for how many great companies are out there that do what they already do.

Avantages :

I used Lemlist for several years and I liked it. Their email editor was easy to use, and apart from little annoyances, I was a happy user.

Inconvénients :

Their customer support is incredibly friendly and utterly incompetent. Their support is not technical and only relays what their technical people tell them, so you can never get a straight answer on anything. I could point them to specific problems and I would be told vague answers and never get a resolution. I finally had to give up on several key problems and just move to a new provider. The final straw was they removed support for a type of email connection (SMTP) they had supported. They did this without warning and in a way that broke their UX so that I couldn't create any new campaigns or update login/password info for those connection methods. They refused to grandfather me in, which is their right, but they also didn't refund me for the massive pain they caused our operations team. I politely reached out to their [sensitive content hidden] to chat with them and never heard back anything. Given how often they invited users to contact them, I was a bit surprised.

Carla
Digital Marketing Specialist (Canada)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Lemlist - Cold Emailing Solution

4,0 il y a 4 mois

Commentaires : A great solution to engage inactive leads

Avantages :

-Easy to Use -Several features -Integration with LinkedIn -Data Base

Inconvénients :

-Email limitation by day -Report not easy to use

Armando
Strategy & Operations (Espagne)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

My experience with Lemlist

5,0 il y a 10 mois

Commentaires : It's a compelling platform to provide cold-emailing campaign to several clients.

Avantages :

Easy to use and easy to integrate with other helpful platforms as Dropcontact or Sales Navigator.

Inconvénients :

The setup of DMARC, CTD is not super intuitive.

Réponse de l'équipe de lempire

il y a 9 mois

Thank you for sharing your thoughts on your Lemlist experience. We're pleased that you've found our platform user-friendly and well-integrated with tools like Dropcontact and Sales Navigator. We appreciate your feedback about the setup of DMARC and CTD not being as intuitive. We're continuously refining our platform's usability and your input helps tremendously. It's great to know that having all the features in one place is valuable to you. We're dedicated to providing a comprehensive solution for cold-emailing campaigns. Your insights are valuable as we work to enhance our platform further. We'll make sure to address the issues you've raised to improve the overall user experience. Thank you for being part of the Lemlist community. We're here to support your success.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Big fan of this tool. Offering an amazing degree of personaliziation

5,0 il y a 4 ans

Commentaires : Lemlist was extremely helpful in personalizing outreach at scale. You get a lot for your money. Extra features like the pods or super fast customer service make this tool a no-brainer when it comes to cold outreach.

Avantages :

Degree of personalization; bulk import & export functions; extremely helpful customer service (quick & effective responses)

Inconvénients :

The only thing about this software which was not to rate five stars was the design (UI). Used light-grey and white elements were sometimes hard to find..

Caleb
Caleb
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Lemlist Rocks!

5,0 il y a 4 ans

Commentaires : Warming up campaigns is definitely one of the biggest wins. I love how you can still use lemwarm even after warming up a campaign to keep your inbox engaged and healthy. The statistics for lemwarm and many others make it very easy to keep your inbox happy and healthy. The dynamic images and pages definitely help break the normal boring messages that most of us have all received at some point. It creates a very personal touch even if it is automated. They amount of templates available straight out of the box, definitely helps someone get started.

Avantages :

The ease and flow of the UI/UX is absolutely beautiful. Very Dynamic software and very creative with dynamic images and Landing Pages. One of the biggest things that brought me to the platform from using a different service is "Lemwarm" and the ability to automatically warm up your inbox before getting ready to launch a campaign. So many amazing features. There was definitely thought and intention with the entire platform to embody everything needed to launch a "cold" email campaign that doesn't feel so cold.

Inconvénients :

Downsides? What downsides? ;) i definitely haven't found anything about the platform or Lemlist, that I don't love!

Nicholas
Fitness Research Director (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Favorite email solution

5,0 il y a 4 ans

Avantages :

Everything from the ease of use, the functionality, and the teams dedication to always making significant improvements to the product.

Inconvénients :

The only issue I had was when I would load up prospects for a campaign and find there was an error, it was terribly difficult to fix that error. Thankfully, with a recent update, you can now rollback uploads which has saved me on more than one occasion.

Andre
Account Executive (Afrique du Sud)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Lemlist is awesome

5,0 l’année dernière

Commentaires : Great!

Avantages :

It's simply, easy and fun to use! The service is great too.

Inconvénients :

I like everything about Lemlist! I like everything about Lemlist!

Marc
Marketing Manager (France)
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Superb outreach tool

4,0 le mois dernier Nouveau

Commentaires : Overall it's an awesome tool with great options and [sensitive content hidden] is always adding new features and support is great.

Avantages :

It's a really complete tool with everything you need for outreaching.

Inconvénients :

Maybe it's like of automation for linkedin messages

Lars
CTO (Allemagne)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

I love this tool!

5,0 l’année dernière

Commentaires : Lemlist is an easy solution to integrate my CRM with my email list while personalizing my campaigns. My CRM automatically gets filled with new leads, I write a personalized icebreaker message and the rest is done by Lemlist automatically.

Avantages :

Lemlist was very easy to set up. I got my first campaign running within minutes. It supports my own server (using IMAP) and doesn't require a specific service. Also, the features it provides are really good for doing personalized campaigns - for example, I love being able to personalize the pictures I send to my subscribers. Also, the icebreaker feature has got me several important clients.I needed to contact the support once, but not for a bug but for something I didn't understand at first. Not only did they help me solve all of my problems, they also taught me how to order a beer in French!Awesome product by an awesome team!

Inconvénients :

Lemlist isn't the biggest company and sometimes it shows, their documentation isn't always up to date or lacks minor details. Apart from that, I love Lemlist for what it is and wouldn't change a thing for now.

Michael
CEO (R.-U.)
Recrutement, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very good mass email platform

5,0 l’année dernière

Commentaires : Very good.

Avantages :

It's easy to set up, the reporting is great and the support is lightning fast.Some cool features with custom images too, which can make campaigns very unique.

Inconvénients :

Nothing really... It's a good platform with no pitfalls I can identify.

Réponse de l'équipe de lempire

il y a 9 mois

Thank you for taking the time to share your positive experience with lemlist! We're thrilled to hear that our platform's ease of use, robust reporting, and lightning-fast support have made a difference in your email campaigns. We're constantly working hard to provide features that empower our users to create unique and impactful campaigns, including the ability to add custom images. Your feedback fuels our drive to continue delivering a top-notch experience. We're glad to have exceeded your expectations, and we'll make sure to share your kind words with our team. If you ever have any questions or need assistance, don't hesitate to reach out. Keep achieving great results with lemlist, and thanks again for your support!

Chris
Chris
Head of Customer Success (Afrique du Sud)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

LemList - Making Cold Mail Outreach Fun

3,0 il y a 3 ans

Commentaires : Overall, we had a great experience with LemList, albeit that for some inexplicable reason, our deliverability stats were lower using the same messaging and prospect targeting as we do with some of the other platforms we are using.

Avantages :

Lemlist has a lot going for it as far as an Email Outreach platform is concerned. As far as outreach automation platforms are concerned, they are one of the better ones out there and some of the features such as reporting are better than their competitors, Woodpecker.co and Reply.io One of the most outstanding features that LemList has that we have not found in any other platform is the use of Liquid Syntax. Liquid Syntax allows you to build multiple version of an outgoing message by adding snippets that express what you are saying in slightly different ways. The Liquid Syntax then randomizes those snippets for each outgoing message, thus creating a new variant of the message so that no two outreach prospects receive the same message. In a world where spam filters eagerly search for copy-cat messaging, this is a game changer.

Inconvénients :

We did find some of the features of the software a little gimmicky. The use of emojis and stuff is a bit "juvenile" and we didn't really see any benefit in using these emoji in our messaging sequences.

Eric
Owner (É.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great tool for lead gen

5,0 il y a 4 ans

Commentaires : Love this tool. I've been generating a consistent number of new leads every week since switching to Lemlist.

Avantages :

Easy to use and the customizable images are amazing.

Inconvénients :

The A/B Testing feature is a little confusing