Avis clients sur HelloBox

En savoir plus sur HelloBox

Tous vos réseaux sociaux dans un widget de contact omnicanal. Canaux disponibles : WhatsApp Facebook Messenger Messagerie Twitter et plus encore…

En savoir plus sur HelloBox

Avantages :

Its a great software overall. But I believe they need more people to assist the clients they already have.

Inconvénients :

The UX was a bit unpleasant at first, but I got the hang of it.

HelloBox - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,3
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

7,9/10

HelloBox a reçu une note globale de 4,3 étoiles sur 5 d'après 16 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (16)

Nicholas
Nicholas
Owner, Designer, Marketer (É.-U.)
Utilisateur LinkedIn vérifié
Design graphique, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product, just not for my business

5,0 il y a 4 ans

Commentaires : HelloBox is a great product, and I would have continued to use it if I just needed my customers to contact me directly or fill out a form to have me contact them at a later date. It just so happens that I need an active 24/7 bot to greet my customers, take down information, transfer it to my CRM, and also schedule appointments right there in the chat. HelloBox is a great solution for people who want multiple channels to chat with their customers on all packaged together, however beyond that I'd go with somethign else. Hellobox could have done everything I needed it to do, however, I wasn't interested in it enough to continue with the product.

Avantages :

I liked the vast array of channels to contact the business and you get to choose which channels are turned on and off.

Inconvénients :

The size of the widget when it was fully expanded. It was a lot to take in sometimes if you had a lot of channels available for contact. Also, I think the more channels to communicate with your customer is a good thing, maybe like 3 to 4 should be limited to the widget. It gets too crowded on there.

Réponse de l'équipe de PixelHub

il y a 4 ans

Thanks Nicholas for your honest words, we'll take it into account for the next iterration.

Marylou
Project Manager (Mexique)
Immobilier, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product, bad service

5,0 il y a 2 ans

Commentaires : I like the software, but it's risky. Considerate this before buying it. Also, if you know another software please let me know!

Avantages :

Its a great software overall. But I believe they need more people to assist the clients they already have.

Inconvénients :

Since my company has a lot of clients, things come up and in digital we need to act quickly. Here with hellobox is my only provider where I have problems to change simply things as: - account settings - get the bills to a new email My clients are upset because we cannot provide them bills for a service, which is a very bad image for the company.

Cesar
CEO (Colombie)
Conseil en gestion, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

¡Cuidado con el truco cuando se vence la prueba gratis!

2,0 il y a 7 mois

Commentaires : Es increíble que al finalizar el trial, pongan visible en mi sitio web (todos los visitantes lo ven al visitar el website) un mensaje invitando a comprar la versión de pago, lo que resulta molesto para un visitante que no tiene por qué distraerse leyendo un mensaje que no es para él, ni es parte de mi página web. He intentado quitando el código que inserté para el trial, pero es inútil. Algo hace ese código malicioso tras bambalinas, que no desaparece. Parece ser una estrategia engañosa para obligar a comprar los planes de pago, quizás así desaparezca el molesto mensaje, pero ahora ya NO quiero comprarles el servicio porque considero esta estrategia casi fraudulenta. No recomiendo hacer negocios con este proveedor, a riesgo de incurrir en gastos mayores y dolores de cabeza intentando eliminar el software malicioso que parece acompañar el trial.

Avantages :

Cumple con lo prometido en la descripción del producto.

Inconvénients :

Funciona bien, incluso estuve a punto de comprar el plan anual luego de la prueba gratis. Pero el servicio al cliente es pésimo, no dan respuesta por ninguno de los medios que dejan disponibles en su propio "HelloBox" de su página web. ¡Qué tal, no les funciona ni a ellos mismos!

Nina
Webdesigner (France)
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Contact widget for your website

4,0 il y a 4 ans

Commentaires : The widget is extremely easy to set up, it supports most social media and traditional channels, there are quite a few options available, and the customer support is great!
I recommend this widget for professional websites.

Avantages :

These are nice features that I didn't find in other contact widgets: - Number of integrations (10 channels available) - Great customization options (picture, badge) - QR code generation for SMS - Option to display business hours - Free trial for one month - Amazing customer support

Inconvénients :

These are my suggestions to improve the widget further: - Enhance widget position options (currently left or right, no custom positioning) - Would love a "simpler" version with a minimalist design (the current version looks very professional - not suitable for personal or quirky landing pages) - Translation (FR) is not perfect - Add option to display time in 24h format and date as day dd mm - Reduce loading time (currently 5 sec) - Add option to customize the apparition of the widget (event trigger, timer, animation effect.) - No need to enter credit card info to get free trial

Stephen
Stephen
Marketing (R.-U.)
Utilisateur LinkedIn vérifié
Génie civil, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic

5,0 il y a 4 ans

Commentaires : Positive. Increased contact and easy to use.

Avantages :

HelloBox allows our customers to get in touch with us fast and in a way that they prefer rather than relying on just email or phone. It offers all the options right on the page so it's easy for users to locate.

Inconvénients :

I have nothing negative to say about it. Works perfect.

Réponse de l'équipe de PixelHub

il y a 4 ans

Hey Stephen, we appreciate your great feedback. Thanks a lot

Michael
Michael
Geschäftsführer | IT Sicherheits & Datenschutz-Experte (Allemagne)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product to put all your social contacts options in one place

5,0 il y a 4 ans

Avantages :

Easy to use and great design. I personally love, that I don't have to run a live chat software and can use the channels I already use. With WhatsApp integration on my homepage, I get quite a lot new leads just from that channel. Thanks to the Team of HelloBox 🙌

Inconvénients :

Nothing so far. Maybe it would be great to integrate more with WhatsApp, so that I can send Newsletter or updates to all my contacts.

Alson
Alson
Creative Director (Singapour)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Good quality product, but seems a bit too bloated for me

4,0 il y a 4 ans

Commentaires : HelloBox is the ideal solution to many of our problems. However the speed and also our needs did not match it's demographic. We need automatic funnels as we do not have CSOs who work 24/7

Avantages :

Huge variety of contact points and channels. Great for big businesses to route different client requests to different segments.

Inconvénients :

Too bloated. The script itself took 3.3s to load.

Diane
President (É.-U.)
Utilisateur LinkedIn vérifié
Conseil en gestion, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Connections of Choice

5,0 il y a 4 ans

Commentaires : it's very easy to set up and use. The customer service is great. And it's customization and appearance are great.

Avantages :

It provides my website visitors with an opportunity to connect as they wish. Prior to using HelloBox people could only sign up for my newsletter or a comp session. Now they can connect with me on a variety of platforms

Inconvénients :

I can't see who is connecting. I'd like to be able to click on the number of hit and see their name or something to identify who they are.

Réponse de l'équipe de PixelHub

il y a 4 ans

Hey Diane, thanks a lot for your support.

Utilisateur vérifié
REALTOR (Canada)
Utilisateur LinkedIn vérifié
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great to use

4,0 il y a 4 ans

Commentaires : Very great app that helps get me in contact with leads and prospects immediately and very convenient to use.

Avantages :

The many options for leads, prospects and any contact that come to my website to get in touch with me.

Inconvénients :

Nothing that I can think of. Perhaps more features will be included in the future.

Utilisateur vérifié
Digital Marketer (Malaisie)
Utilisateur LinkedIn vérifié
Internet, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

nice omnichannel contact widget

4,0 il y a 4 ans

Avantages :

this tool make it easier for website visitors to get the help they want and need.

Inconvénients :

so far nothing, perhaps more integration and APIs

Réponse de l'équipe de PixelHub

il y a 4 ans

Thanks a lot. We are working on adding more API's

Dennis
Online & Content Marketing (Allemagne)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent Chat-Tool

5,0 il y a 4 ans

Avantages :

I really like the easy integration, the support as well as the functionality of HelloBox. I am using it for around 5 months now. Some of my clients also are working now with HelloBox and they are very happy with it. It really helps to get in touch with the potential customer and increases CAN increase the conversion rate.

Inconvénients :

Nothing yet. Since they have implemented conversion tracking through analytics, all my needs are covered.

Utilisateur vérifié
Experience Designer (Afrique du Sud)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

HelloBox - The smart tool you never knew you ever needed

3,5 il y a 4 ans

Commentaires : Pretty damn great. (the founder of HelloBox) is a great guy through and through. He and his team are always willing to help out. Excited to see what lies in the future for this product :)

Avantages :

- Packed with innovative features - Easy to use after some time - Awesome support from the team

Inconvénients :

- The UX was a bit unpleasant at first, but I got the hang of it

Réponse de l'équipe de PixelHub

il y a 4 ans

Thanks a lot for you kind words. Love your feedback and looking to the future as well :)

carlos
Agent (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Welcome HelloBox!

4,0 il y a 4 ans

Commentaires : Excellent value, lot of options and easy to use.

Avantages :

Finally an affordable solution for real estate.

Inconvénients :

Do not like too much the website templates and designs.

Utilisateur vérifié
Managing Director (Grèce)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great platform to build and manage your community

5,0 il y a 4 ans

Avantages :

I loved it! It's a really good platform (all in one) to build and manage your community.

Inconvénients :

It covers my needs 100%, so no cons to say

Utilisateur vérifié
Realtor (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great tool to instantly interact with potential clients

5,0 il y a 4 ans

Commentaires : I am a Realtor, and buyers looking on agent's website expect to receive the information they're looking for instantly. Now, with HelloBox... they can quickly get a hold of me in the format of they're choosing, not mine.

Avantages :

I absolutely love how professional-looking the HelloBox icon is on my website. Plus, it's not too intrusive on the user... which I believe, leads to a better overall experience on my website.

Inconvénients :

I can't say that have anything negative to say about HelloBox.

Utilisateur vérifié
Network Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Réseaux informatiques, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

HelloBox

4,0 il y a 4 ans

Avantages :

I like that it was relatively simple to pick up and work through without a lot of training

Inconvénients :

Honestly didn’t really find anything I didn’t like but I haven’t been using it very long