GREAT product, TERRIBLE support

Publié le 17/09/2018
Jake M.
CEO
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Despite the total excrescence that is their support, the product is actually so good that we use it anyway. Just make sure that you have plenty of RAM, whatever you think you need, double it.

Avantages: The peer to peer and server to server syncing is fantastic. We use it primarily for syncing servers together for multiple locations. Nearly instantaneous syncing, even with millions of files. Truly best in class performance, as long as you have some fairly beefy hardware.

Inconvénients: The support. Absolutely terrible. Intuit or AT&T levels of bullshit terrible. Insultingly, amazingly, brutally awful. Might as well come with a caveat emptor label. Pretty sure Google Translate is involved, I also suspect infinite monkeys on keyboards.

Réponse de l'éditeur

envoyé par Resilio le 30/10/2018

Dear Jake,

We are sorry to hear you've got a negative experience with our Support organization. We are constantly working to improve so hopefully you'll like our support more.

Small Business Syncing Between Offices - Great for Sharing Files and Disaster Recovery

Publié le 27/12/2018
Colin C.
Principal
Génie civil, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall experience has been good at having multiple office locations keep files shared/sync simply and easily. It has not been completely hands off and I discovered I needed to upgrade memory on NAS devices as Resilio does consume a fair bit of memory and the NAS would kill the Resilio service if memory or CPU useage becomes too high, but through experience and understanding limitations of hardware and software I find it is now highly reliable and I have peace of mind that all peer locations have an update to date version of all work files.

Avantages: Runs on NAS and easy to add/share folders for syncing, so running common NAS in multiple offices the common UI/interaction has allowed for quick setup of folders to sync/share

Inconvénients: Would like some better management or dashboard to monitor if peers go off-line or sync status, maybe some easier ability to add folders to ignore list versus having to edit a text file. A right click and re-index function would be useful as had a couple peers say they were synced, or a right click and re-start would be helpful. Would be helpful if there was some ability to lock out people accessing files from other nodes or warn them that someone else has the file open and as such changes can be lost.

Sync simplifies our project workflow and offsite backup needs

Publié le 13/09/2018
Aaron V.
Managing Director
Design graphique, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We replaced Adobe Creative Cloud with Sync after our bandwidth was filled when all our LAN machines were trying to upload to Creative Cloud. We use Sync for working on all of our open projects. I was also able to get an offsite backup running using Sync on a NAS which saves me from physically carrying a RAID drive to and from our office every two weeks.

Avantages: I like that it just works. Once it's configured it runs without out. My staff uses the Selective Sync quite a bit to only access the project folders they are working on. The Archive has also saved us a few times.

Inconvénients: I think the trickiest part is understanding the Identity and device connection. I switched our Server to my "own" identity and have run all my devices, (phone, work laptop, Drobo, Server Mac) from the same identity for simplicity. Getting the offsite version configured with the Drobo was a bit tricky and customizing the power preferences so Sync doesn't hammer the hard drives was tricky however the support was helpful.

Excellent if security is your priority; learning curve inevitable for some.

Publié le 02/01/2019
Office Assistant
Sécurité et enquêtes, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our experience with Resilio Sync has been positive, due to the overall security of our information, since we are in an industry where this factor is paramount. There have been some hiccups in introducing the system to others we work with, but the pros outweigh the cons for us. There are enough features to mitigate an error any user may makes when sharing company files and projects.

Avantages: Love that my information is secure and not stored on servers in unknown locations. I enjoy that I can share folders located anywhere on my PC. The backup "archive" feature is wonderful at ensuring any changes/deletions can be mitigated if unwanted.

Inconvénients: Some challenges when sharing folders with multiple people; occasionally I have to recreate a folder in order for all to be able to view/connect with it, which is problematic when users are located in a variety of locations and most are new to the program. There is some learning curve for some users to understand that the files are not being kept in a 3rd party location, such as file sharing programs where you can view the files online, because they are being stored by the company offering the service.

Syncing at it's finest!

Publié le 20/09/2018
Barbara M.
Owner
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We appreciate Sync for the fact that we can share files quickly between different physical locations, that we can choose files or folder to share and who to share them with, that we can see the history of the syncing process as well as the progress of a current sync, and the fact that the syncing is seamless (we never have to think about it). It is also a great way to automatically backup files to another computer/device and, again, never have to think about it. We've never had a technical issue either.

Avantages: - The ability to share individual files or folders.
- Fast file syncing.
- Ability to see the progress of the sync.
- Multiple ways to invite people to share the files/folders.
- It doesn't impede the speed of the computer/internet.
- It can be used on multiple devices.

Inconvénients: - Can't really think of any. We've been very pleased.

Great Product if not a little pricey

Publié le 07/01/2019
Chief Technology Officer
Aviation et industrie aéronautique, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Resilio Sync is simple to set up and just works. I love that I can quickly share a folder with anyone and all of it is kept in sync without having to be centrally stored on a cloud server. Perhaps my favorite part is that it doesn't take over all of the network bandwidth. When other services or downloads need the speed, Resilio naturally throttles back to allow other applications to function and then resumes at faster speed when it can!

Inconvénients: There isn't much to not like. While I do sometimes feel that it's a little pricey, I get good value for my money which is why I keep paying!

Easy to use and

Publié le 18/12/2018
Electrical Engineer
Génie mécanique ou industriel, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's been really excellent. This has made distributing project folders and miscellaneous files seamless between team members.

Avantages: Very easy to use. Download speeds between sites (each with many computers) are faster than one would expect, and LAN synchronization is basically instantaneous.

Inconvénients: It occasionally gets confused about temporary files (such as those generated by Microsoft Word and SpaceClaim). Resilio will try (and fail) to synchronize them, and some computers will end up thinking they're missing files from the share. It's a pretty minor issue, as no real data files are missing, but at a glance in the status window the share can look incomplete.

Resilio truly feels like the next generation of syncing software.

Publié le 04/01/2019
Giuseppe C.
IT and Network Security Consultant
E-learning, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We had used the built in Synology cloud sync, but that was starting to get overwhelmed with the size of folders that we wanted to sync. Resilio has no problem with size and will intelligently find the fastest route to send large files. Either via Lan or Wan. Because of how well Resilio functions, we were able to move away from FTP access and Synology cloud sync and start using Resilio for everything.

Avantages: That even if the main hub/server goes off line Resilio will intelligently find where the information is stored on client computers and turn those computers into hosts automatically.

Inconvénients: The pricing structure. Having to buy bundles of licenses, rather than being able to buy one at a time.

Almost a game changer

Publié le 17/09/2018
Partner
Services juridiques, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very good for limited use situations

Avantages: Ease of licensing. Performance. it really works great, and if I were not concerned about some of the dangerous caveats, I would switch our organization from Dropbox.

Inconvénients: The fact that there is no read only mode that prevents people from deleting files globally is a deal-breaker. Also, the fact that someone can come back online and their time stamp being different can cause an overwrite of newer files, is the other deal-breaker. We can only use it very selectively because of these too big risks. If and when these issues become resolvedd, we would expand our usage significantly

Private Cloud Solution

Publié le 04/01/2019
Bruce J.
Owner
Comptabilité, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As mentioned in the cons section, getting our brain wrapped around how to deploy the solution and address the implications of maintaining files has been our only real challenge. We've had some problems with firewalls in remote locations not allowing us to connect a workstation into the Resilio peer-to-peer network, but this is not the fault of the software but the challenges of dealing with end-user supported remote networks (who do not understand the significance of their choices of firewall settings nor their ability to accommodate our use case).

Avantages: Ability to share files among workstations without worrying about data being placed in the hands of a third party

Inconvénients: When more than 2 workstations are involved, the implications of file management between all of these machines can be a significant issue. Resilio provides a great solution, but managing the consequences of using this solution AND having a local file server needs better use case examples to think through how best to deploy the solution.

Sync is an excellent way to synchronize data securely across machines.

Publié le 07/03/2018
Tim F.
Systems Engineer
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I used to be a heavy Dropbox user but have migrated to Resilio Sync for all of my data sync needs. The product is much more secure and does not quietly change your data without notice. It also truly works in a cross-platform setup and can optionally save files that are deleted or replaced by a remote node.

Inconvénients: Sync requires a little bit of planning and work to set up effectively. The administration is typically done in the browser which may not be to everyone's taste. File system overlays would be nice to have.

Successful Synching

Publié le 08/01/2019
Dick S.
COO
Assurance, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are synching data from people at various geographic locations. And once correctly setup it does the job very well, with data being synched correctly and in a timely fashion. What more could you ask for?

Avantages: It does the job right. It does the job in a timely fashion.

Inconvénients: Its fiddly to setup. The addition of the license is a pain.

Great option but not without it's hiccups

Publié le 18/12/2018
Chris W.
Solutions Engineer
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Have used it for work with large clients and that's when I see the problems. However I'm using it at home as well and it works perfectly.

Avantages: The setup is easy and when it works it works really well.

Inconvénients: It's a bit temperamental working when it comes to large amounts of data.

Great For Sharing Media

Publié le 09/05/2019
Natalie D.
Project Coordinator
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It has been excellent. We haven't had any issues and we share large media files with eachother 3 times a week for podcasts. It also has a significant amount of storage room.

Avantages: Our team uses this software to share bigger audio files with eachother. It is similar to dropbox in the sense that it is like a shared folder for large files.

Inconvénients: We have not had any problems with the software over the last 10 months. It is very easy to drag and drop media content and it can be shared amongst multiple computers. It may take a little time to load the content, but other than that a great product!

Resilio

Publié le 19/12/2018
Marcel B.
CTO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Resilio always works and reliable shared our documents.

Avantages: It is fast and always works. No central cloud required. Can function behind firewalls without problem.

Inconvénients: On Linux, user/ownership management is a hassle.

A solid product - great for site-to-site replication

Publié le 13/09/2018
Jake C.
Owner
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I'm happy with Resilio, we're a non-profit and it works great to keep files synced between workstations and servers and between our onsite and offsite file servers.

Avantages: Once this software is running, it works great with little intervention. Features are strong and we're able to control where data is syncing pretty easily.

Inconvénients: There isn't a lot of easy to read diagnostic information. I ended up finding log files and reading through them to know what was going on, without a good read out inside the application.

Resilio Sync is Awesom

Publié le 28/12/2018
Jeff C.
Consultant
Services juridiques, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall positive. I love the speed and how transparent it works after getting it set up. Definitely worth the effort to get it setup as long as you have decent backup (as you should) to deal with the absence of versions.

Avantages: Very fast, reliable, trouble free after getting it setup.

Inconvénients: No file version history (as there is no cloud storage) but it would be a nice feature to add, perhaps keeping them on local hard drives, USB drive or network drive; An awkward/confusing process to a share a folder; Licensing also was confusing

Good tool

Publié le 18/09/2018
Cm B.
Associate
E-learning, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Once the base settings are done, it runs smoothly.

Inconvénients: Sharing links is a bit complicated at first.

Sync for Business

Publié le 27/12/2018
Ryan G.
CPA
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This program helped me eliminate the use of USB drives for sharing sensitive data between my clients and our firm. It has helped our firm create efficiencies that also keep our data secure.

Avantages: I love being able to easily and efficiently share documents with my clients by setting up a peer to peer connection. This allows my clients and I to share and sync files in a secure way right from our desktops, eliminating the need for other file sharing programs that live in the cloud.

Inconvénients: I did not like that there was no free trial for sync for business. I would have liked to try the program before purchasing it. However, with the right research of the program, I quickly became assured that the program would work well for me.

easy to use

Publié le 28/12/2018
Knut R.
CDO
Vente en gros, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: 8/10

Avantages: The usability of the products is good, UX is user-friendly.

Inconvénients: Upon facing an issues with payment, we were bombarded with auto-emails, but meaningful response was slowish.

Gets the job done, but limited options

Publié le 13/09/2018
Engagement Manager / Senior Project Manager
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, works very well for our purposes (transferring files over iffy/slow Internet connections to our China partner, where others timed out or were blocked by the Great Firewall). Had a license renewal failure that cost us a day of file transfer with our partner. File permissions don't transfer cleanly.

Avantages: Fairly simple interface (other than licensing). Works over low bandwidth.

Inconvénients: Does not have a rich options for selection or for transfer of attributes.

Réponse de l'éditeur

envoyé par Resilio le 30/10/2018

Hi,

The Sync Business is not intended for transferring file permissions, so it applies perms by default (usually, inherited from top level folder on Windows or using UMASK on *nix). Although please contact our support so we can try to find a workaround for you. Alternatively, you can use a Resilio Connect product (which is an enterprise counterpart of Sync) which has files permissions synchronization out-of-the-box.

Does what we need!

Publié le 27/12/2018
Mike K.
Owner
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: In use with our Netgear ReadyNAS, it allows a pretty seamless way for our clients to back up to us from their business!

Inconvénients: On the ReadyNAS, user permission/administration and configuration interface could use a little more tweaking to make it more simplistic for each client.

Does its job well

Publié le 09/01/2019
Daniel J.
Technical Coordinator
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Works very well, and solved a colocation problem I was having.

Avantages: Easy to use, and synchronizes without having all the data going through someone else's server

Inconvénients: The server licensing is a little steep, as we are a nonprofit. However, it works for what it does.

Set it once and forget about it

Publié le 30/12/2018
Noornashriq M.
IT Manager
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I only have to set it once and not worry about it later. It syncs up all my files without fail. I also have the option to exclude folders.

Inconvénients: Nothing much to hate about the software other than the fact hat I have to pay for it.

Resillo Savor

Publié le 18/12/2018
Scott S.
IT Director
Design, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: So far it has been awesome and does exactly what it says it will do.

Avantages: It allows me to sync files from my mac servers to my PC servers effortlessly.

Inconvénients: Can be a little buggy and support isnt the greatest.