Avis clients sur UXPressia

Un très bon logiciel de customer journey

Commentaires : J'ai voulu utiliser Uxpressia pour désigner nos parcours utilisateurs alors que notre équipe est fragmentée géographique. Contrat rempli, ce logiciel remplit son rôle. Je recommande.

Avantages :

j'aime beaucoup la possibilité de changer facilement les étapes, la structure de l'écran, la possibilité de partage avec d'autres utilisateurs.

Inconvénients :

certaines difficultés de resizing dans les écrans

Flawless customer experience and a great product!

Commentaires : UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office! Thanks,​ UXPRESSIA!

Avantages :

UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck!

Inconvénients :

It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...​ Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!

Amazing SAAS platform that enables Service Design Thinking at the next level

Commentaires : Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

Avantages :

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike.

Inconvénients :

Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.)

OK starting point for customer insights mapping

Commentaires : Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.

Avantages :

Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents.

Inconvénients :

The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide. Finally, the edit options of the components in the personas (content types) are somewhat limited.

My favourite application for CJMs and Personas creation and discussion

Commentaires : I use the app for every project and it became almost indispensable for our team. We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear. Before we had started using the app, we used a wall or a board with stickers, but they didn't live for a long time. In the app we have all our boards in one place- accesible, updated and ready to reuse.

Avantages :

As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive. We always use an option of group work and sharing, they are very nice. Also, we ofter use Impact Mapping and this feature is really ideally designed: it shows only needed info, in needed structure, in a very usable way.

Inconvénients :

Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.

Excellent teaching tool with great support!

Avantages :

As a lecturer in experience design, this is a wonderful tool for both myself and students. In a 12-week semester, with so much theory to cover, there is limited time that I can devote to introducing a platform. However the intuitive nature of UXPressia, its adaptability and the availability of so many customizable templates and video guides ensure students can quickly get up to speed, with limited direction from me. As the administrator, I feel confident knowing that any little hiccups or questions are always very quickly addressed by the friendly, online support team.

Inconvénients :

Perhaps some differently constructed persona templates? My students tend to copy the existing ones without really understanding the contents - sliders in particular.

Easy to Use and Quick to Adopt

Commentaires : Easy to use out of the gate. It's clear the owner and staff have done their research in helping organizations get started and continue to iterate from the start.

Avantages :

I like that there are many templates to chose from in sectors and industries. You don't have to consider how to set up different possibilities with teams. Making research and/or assumptions explicit is easy. In addition, having recently added in an image library makes the process even easier.

Inconvénients :

Some of the cards are not adjustable. For example, skills in Personas is one block of five sliders that cannot be broken into individual cards, nor can the numbers be adjusted on a sliding scale. This is a small detail but if UXPressia dove into those areas of options, an excellent product would become even better.

Best tool for CJM

Commentaires : No more sticky notes falling off the wall! Their blog helped us to improve our understanding of CJM technique.

Avantages :

I can easily create professional looking maps. And I can use them not only for myself and my team, but it's not ashamed to show these maps to CEO and other departments (when compared with maps built with spreadsheets). I can easily create as many maps as needed for my complex product and link them together. "Impact maps" is a powerful feature which helps to brainstorm ideas in the context of business and customers goals.

Inconvénients :

Small text size in some areas. Hard to read it.

Agile Coach with solid product design focus

Commentaires : Necessary toolset in one place.
Easy guiding, hints and education on usage through the UI and the blog

Avantages :

An awesome set of all necessary tools for the daily work of the Product Manager. The guiding and hints and a huge number of templates make this tool an easy start for beginners. It drives learning itself and empowers faster work with the subject

Inconvénients :

A slow pace of the development :-) Authors are perfection addicted and often delay new features until they reach an ideal quality. The popularity of the product is growing and a demand for new features is growing too.

Great addition to my UX Toolbox

Commentaires : I teach a cohort of 50 students, and we use UXPressia exclusively to help them understand Persona development and Journey Mapping customer experiences. The software is so intuitive and easy to use the students are up and running with zero ramp-up time to learn the tool. Thank you for such an awesome tool!

Avantages :

UXPressia is an excellent tool to add to any UX toolbox. It allows for quick iteration of several different types of documents, and even easier creation.

Inconvénients :

There really are no down sides to UXPressia.

Very good journey software that is affordable and lightweight.

Commentaires : it's magic to just SHOW people what your customers go through trying to use your product. people get it instantly. no documentation can come close to just showing a true customer journey.

Avantages :

they add functionality regularly and I have seen them incorporate my feedback into the product. High regards for their customer-service. Extremely stable and beautiful product. ticks all the boxes at a great price.

Inconvénients :

Features with specific cells-- options for specific cells. can't have everything!

UXPressia Provides Quick Accessibility and Many Features

Commentaires : I run classes in the fundamental of Customer Experience (CX) aimed at those who manage CX for organizations plus those that lead or manage contact centers. Part of my curriculum focuses on the building of personas and the customer journey mapping process itself and I include both videos and descriptions of UXPressia within the course as a prime example of software to consider acquiring when it comes to automating the mapping process.

Avantages :

UXPressia is one of the more intuitive journey mapping products on the market. I love products that are easy to master without much investment in reading manuals or attending the training. Naturally, you need to understand the fundamental elements of customer journey mapping first but assuming that you will be up and running in no time. I especially like the way I can easily build personas.

Inconvénients :

I'm using UXPressis stand-alone so I'm not faced with any integrations and for my needs, this product really provides all that I require and at a very low price-point.

Great support, great services for University

Avantages :

State-of-the-art UX, greate functionality, free pro version for universities.

Inconvénients :

A stronger integration of external sources for ideas would be great, like links, etc. The presentation mode could be improved for complex journeys.

Newbie UX Student

Commentaires : Even though I'm still pretty new at it, it has made creating Personas for all my projects so much easier. Also visually seeing everything play out helps my thinking process that much more.

Avantages :

I love how easy it made it to make my persona for my projects. As a new student I was having tons of trouble setting something up but this made it a breeze, plus the design looks good on my project.

Inconvénients :

Limited customization when it comes to colour + font.

Great tool for UX designers and Product managers

Commentaires : We use it for our customer profiling. When working with our customers:
We build journey maps of their clients, educate stakeholders and then hand over the deliverables. So the customer stakeholders continue working with the tool they are already familiar with. This helps greatly to create living artefacts (personas, CJMs, sometimes impact maps) compared to sharing PDFs that are never updated afterwards.

Avantages :

Easy to use, super customizable. Has all needed export formats. Has collaboration features.

Inconvénients :

No integration with CRM but it's solved by exporting assets to the needed format.

Simple yet powerful

Commentaires : I have not found any tool, that could create such an exciting CJM and Persona image as UXpressia!
Very useful in case you need to create presentable data without the help of a designer.

Avantages :

Intuitive interface A lot of features Support

Inconvénients :

Well it needs some minor improvement, but I believe I can count on UXpressia's team

excellent web-based package

Commentaires : easy setup -- no learning curve.

Avantages :

links person to journey map. built in images for channels and user emotions are spot-on. Journey map software organized my thoughts for me.

Inconvénients :

no cons

UXPressia makes a process that used to be boring fun and interesting

Commentaires : I loved the product. It is a game changer with our clients.

Avantages :

We were up and running in hours. We were able to impress our client with a great result. This same process would had taken hours of face to face meeting and we were able to do it completely online in a collaborative environment.

Inconvénients :

I loved everything about UXPressia. My only suggestion would be to make more user friendly for online presentations the full customer journey page. Printed looks amaxing. How to have a similar experience online?

Good for CJM and personas

Avantages :

Choosing random photos of personas ) Goog flexible blocks in CJM

Inconvénients :

Linear structure of CJM, can't build loops

Easy to use

Commentaires : I like uxpressia from the beginnig to the end, it's user friendly it's very intuitive

Avantages :

it is really easy to use, even if i's your first time using it

Inconvénients :

WHen you use the trial you can have only one map

UXPressia Review

Avantages :

I like the overall look and feel. Elements were placed well on the page and it was easy to get set up.

Inconvénients :

I would be great if there was a multi-select function so I wouldn't need to add each element individually. If it has that function, then they should make it obvious or as a quick popup in the beginning.

Helps to build UX foundations

Commentaires : Smooth tool to present journeys and personas to other team members.

Avantages :

I love the user journey section with the tips and easy of use

Inconvénients :

I'm not sure how well journeys connect with the personas? Could pain points and gains cross-referenced somehow?

Love this application!

Avantages :

The visuals are clean and simple. It’s very customizable and I can add several categories to my user journey.

Inconvénients :

Would like more stock photos in the storyline category.

Review from a Student

Avantages :

It was great to use the setup to make a persona and CJM. It was easy to use and customizable. I enjoyed being able to customize colors in the CJM. I I would definitely use this program again.

Inconvénients :

It took me a while to see that you could add custom sections to the persona. I think the location of the button was just a little confusing. Like maybe it could be under the other sections? The location of the button to add additional sections on the CJM made more sense.

Pretty but not easy to use

Commentaires : I could produce nice looking customer journey maps but unfortunately, it's really quite tricky to make any changes - it feels rather clunky.

Avantages :

It produces very nice looking customer journey maps, so it is very presentable and one can certainly be proud of the final product

Inconvénients :

It's really quite clunky to use, the interface is rather cumbersome and inflexible. I found it difficult to make changes to a map that's already been done, and it's a bit slow.