Avis clients sur Verloop

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Building the Operating System for Customer Support. Our state of the art conversational AI helps brands scale their support securely.

En savoir plus sur Verloop

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Inconvénients :

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Verloop - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,9
Fonctionnalités
4,4
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,8/10

Verloop a reçu une note globale de 4,7 étoiles sur 5 d'après 10 avis d'utilisateurs publiés sur Capterra.

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Anuj
Anuj
Product Manager (Inde)
Utilisateur LinkedIn vérifié
Vente au détail, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The Next Gen Chatbot

5,0 il y a 4 ans

Commentaires : It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect

Avantages :

The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human

Inconvénients :

Analytics piece is yet to be deep dived at the same position that their Product holds in the industry

Utilisateur vérifié
Business Development Manager (Inde)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

The Best Chat Tool for Busines

5,0 il y a 2 ans

Commentaires : As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past

Avantages :

Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.

Inconvénients :

Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.

Stephanie
Art Director (É.-U.)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Verloop has automated our customer service & chat efforts. Love the bot and human take over feature

4,0 il y a 4 ans

Commentaires : Chat automation for our website has improved our customer service efforts since we implemented Verloop.

Avantages :

We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation. Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.

Inconvénients :

Takes a while to set up but is worth the time and effort. Some features are limited and/or are coming soon like email campaigns and automation Verloop branding can only be removed if you are in their highest premier plan

Réponse de l'équipe de MagicLane

il y a 4 ans

Thank you for the kind words Stephanie. We are working hard to ensure that Ease of Use is improved in our upcoming UX design. In addition, a lot of promised features are also into phased release now. Hope to continue helping you reach your goals and serve your customers better.

Utilisateur vérifié
Systems Engineer (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

A really great "Smart" chatbot

5,0 le mois dernier Nouveau

Avantages :

The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested. The user interface is very convenient for navigation and chat history can also be viewed easily.

Inconvénients :

There are no such cons for this chatbot. However, if the attachment size and customization level can be increased a bit, then it would be great.

Vindhya
Product manager (Inde)
Jeux vidéos, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Verloop is a must have!

5,0 il y a 3 ans

Commentaires : Before this , it was difficult to segregate our chats and assign it to people. Now it's become easier to close our customer queries.

Avantages :

Bot receipies help us in answering queries faster.

Inconvénients :

The notification modification doesn't exist.

Jignesh
Jignesh
Owner (Inde)
Utilisateur LinkedIn vérifié
Animation, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Verloop is Bot on sterioids with some edge over competitors

5,0 il y a 4 ans

Commentaires : awesome so far

Avantages :

Awsome bot ease to use no nonsense UI create and run your bot for chat in 5 minutes

Inconvénients :

not connected with any mobile app so mobility issues are there support is slow

Muhammad
Muhammad
Web Design & Developer (Singapour)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simple Bot with recipes as you want

5,0 il y a 4 ans

Avantages :

Verloop not only good for every one who need bot chat on they website to leads their customer but this tool is awesome because also come with good transfer directly to really human support if your customer need for that. Good Combination between bot and live chat.

Inconvénients :

I hope verloop come with mobile apps and it will make human transfer more efficient and more fast to engage our visitors

Kristen
Project Manager (É.-U.)
Internet, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A good chatbot at a good price

4,0 il y a 3 ans

Avantages :

The lifetime deal was a great value for this system.

Inconvénients :

It takes a long time to set it all up, at least to do a good job on it.

OLIVER
Associate Director (É.-U.)
Télécommunications, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Adaptable, Intuitive Design, Agile

4,0 l’année dernière

Commentaires : Centralized system that allows for multiple tasks input to be computized

Avantages :

Adaptable interface with user-intuitive Design and is agile and can be applied quickly

Inconvénients :

Lack of customizable opportunities with custom API feeds

Sharon
Marketing Intern (Malaisie)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to use. Gave me a 20% jump lead generation. FAQ automation saved me lots of time.

5,0 il y a 5 ans

Avantages :

Triggers and source attribution help me track marketing spend. Great ML skills. Designed to help the user

Inconvénients :

Editor has a bit of a learning curve. User Interface can be improved greatly by adding more color