ALWAYS great customer support!

Publié le 21/06/2017
Kaysey M.
Human Resources
51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Inconvénients: I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Publié le 14/07/2016
Rick A.
ERP Planning Analyst
Politique publique
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4.5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications. Mitrefinch was chosen for its features and price point. This product was able to handle over 100 shift schedule rotations to accommodate our departments. Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced. The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Inconvénients: Documentation of the software is too many releases behind. The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Good functionality but poor customer service

Publié le 26/03/2019
John G.
business systems manager
Produits alimentaires, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while Leanne was in post.
A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system.
The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Avantages: Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.

Inconvénients: Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, Leanne, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before. Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated.

A title is not required for a survey.

Publié le 12/05/2016
Tamara C.
HR Manager
Fabrication électrique/électronique
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4.5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Inconvénients: Software has some limitations on how it performs. Must be configured properly from the beginning. System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient. I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

Mitrefinch

Publié le 08/04/2019
Barry C.
IT Manager
Production alimentaire, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Avantages: We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

Inconvénients: We have no real issues to report under the "cons" section. The software does what we need it to do.

Support experience

Publié le 25/05/2016
Melanie M.
Solutions Support Analyst, Senior
Assurance
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5 / 5
Facilité d'utilisation
4.5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc. Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.

Inconvénients: The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.

Happy Customer

Publié le 05/12/2016
Tina Z.
Payroll Officer
Fabrication électrique/électronique, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.

Avantages: Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.

Inconvénients: Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.

T&T Supermarket

Publié le 31/05/2016
Tom Y.
HR Officer
Vente au détail
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3.5 / 5
Facilité d'utilisation
3.5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.

Inconvénients: There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another.

Time and Attendance System

Publié le 05/12/2016
Caroline H.
Manager Information Technology
51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The product is very customisable which I believe will suit many organisations.
However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation. This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.

Avantages: Customisable and good support (yay to your support staff!)

Inconvénients: Complex. May be difficult to support in-house unless you have good, technical IT staff.
Providing integration to other Payroll Systems will be useful.

Great Customer Support!

Publié le 27/05/2016
Kaysey M.
HR Coordinator
Philanthropie
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3.5 / 5
Facilité d'utilisation
3.5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.

Inconvénients: The system can sometimes be slow and quirky. I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.

Not Great for TMS software

Publié le 12/12/2018
Melissa H.
HR Generalist
Vente au détail, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
2/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I would not recommend this product.

Avantages: We use Mitrefinsh Time Management Software. It gets the job done through biometric clocks where all employees punch in.

Inconvénients: The reporting features are terrible. If I need to run a report for myself in HR I always need assistance about which report to run and how to exactly do it. It is very confusing and the system has a hard time calculating hours worked for a certain time period.

Mitrefinch Ongoing Service

Publié le 12/05/2016
Carol K.
HR Director
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
3.5 / 5
Fonctionnalités
2.5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The software is fairly intuitive and easy to use. There is minimal training required for employees to use the clock.

Inconvénients: Until we were paired with our customer service rep, it was difficult to obtain help and assistance when we needed it.

Helpful, as usual.

Publié le 08/07/2016
Sherry G.
Payroll Manager
Fabrication électrique/électronique
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4.5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The day-to-day use of the product is user-friendly and there's no hassle getting support when you need it.

Inconvénients: When setting up reports or permanent changes, it's not so user-friendly. Have to contact support.

Very easy to use software and great customer service

Publié le 20/05/2016
Lori M.
Payroll Manager
Fabrication électrique/électronique
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The customer support is very good. The product can be easily customized to our business needs.

Inconvénients: The back end setup can be very complex at times depending what needs to be done

Software Support

Publié le 31/05/2016
Marianne R.
Payroll Manager
Fabrication électrique/électronique
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Ease of use and very knowledgeable support staff. Very quick to reply to inquiries or concerns.

Inconvénients: Server can be a bit slow sometimes. not much other than that though.

Mitrefinch Support

Publié le 12/05/2016
Donna S.
Payroll Manager
Fabrication électrique/électronique
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4.5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software brings all the HR info to one place with no need to do paper trails.

Inconvénients: I don't have any complaints. This program is a very logical program and easy to use.

Overall thoughts about TMS

Publié le 27/09/2016
Laurie N.
Payroll Manager
Conseil en gestion
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: User friendly and efficient support when I need it.

Inconvénients: Nothing. . works great for our needs. Sometimes it needs rebooting, but at least nothing has been lost. .

Have been using Mitrefinch Time & Attendance since 2011

Publié le 24/05/2016
Catherine W.
Payroll Administrator
Fabrication électrique/électronique
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Mitrefinch is user friendly and customer support is always available

Inconvénients: It would be nice if Mitrefinch published their hours over Christmas and the New Year

Mitrefinch Review

Publié le 06/06/2016
Andriana D.
HR Associate
Vente au détail
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
3.5 / 5
Fonctionnalités
4.5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Support is quick to respond any time there is an issue or if I need help generating a report.

Inconvénients: A lot of manual work and adjustments, instead of being more automatic through formulas, etc. Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them.

Mitrefinch review

Publié le 17/04/2019
Philip B.
IT Manager
Production alimentaire, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Regularly having to chase the Sales team for quotes.

Avantages: Door control, site monitor , site planner

Inconvénients: Grouping of doors is not flexible enough

TMS

Publié le 10/04/2019
Laura E.
Health & Safety advisor
Biens de consommation, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Versitility and quite simple to use and understand

Inconvénients: Very slow - May just be the version we work from, as is quite old

TMS review

Publié le 07/12/2016
Winnie S.
Financial Controller
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The overall performance of this product met out expectation

Avantages: It provide accuracy time keeping and project costing.
Time saving by uploading labour hours to payroll system without double manual handling on timesheets.

Inconvénients: Initial set up cost is high

Mitre Finch

Publié le 25/10/2017
Sarah B.
VP Operations
Construction, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Items were able to be customized to my company needs -
Reports could be designed however we needed

Inconvénients: Several UK features can't be changed or omitted. System can be very rigid and inflexible. Some reporting features are too complex for most users to create and maintain.

MITREFINCH - A full service

Publié le 02/07/2019
Guy R.
Manager
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Excellent, very professional

Avantages: I contracted Mitrefinch to Implement their software at a large manufacturer. Their consultants were very easy to work with, very supportive. Software is user friendly.

Inconvénients: Can't think of anything. They basically provided everything in terms of the Project Implementation.

Easy

Publié le 08/12/2016
Katherine W.
Payroll Adminstrator
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I haven't actually had training on the software but I have been able to learn pretty easy.

Avantages: I like the ease of use.

Inconvénients: I think there should be more built in features that states that something isn't correct.