Avis clients sur Teramind

Perfection for a virtual company

Commentaires : Improved overall company security and employee performance.

Avantages :

Globonics is a virtual company with employees working from home in many different locations. We needed a way to monitor these employees' performance. With Teramind we are able to: 1. Monitor emails both incoming/outgoing and we are able to search for key words across our entire enterprise's email flow 2. We monitor clock in / out performances. There is a tendency for people to clock in when working from home and simply not work for the first 30 to 60 minutes. 3. When we spot a productivity opportunity we can go back to the exact time and employee and watch their recorded video. We have used these videos during performance reviews. 4. The recorded videos can also be used to provide training on what we call EIO's (efficiency improvement opportunities). For example, a user spends 4 hours working on 100 items. The user was not using a series of hot keys programmed into our software. We took the video and showed a before and after. After user worked 130 items in 4 hours. 5. Teramind has an automated alert system that can be customized for many things but is robust even out of the box. It monitors for key website usage (monster.com/indeed/etc) and will let you know if your personnel are looking for other jobs. It monitors for file uploads, unauthorized printing, and more. 6. We are successfully using Teramind to satisfy SOC2 DLP (data loss prevention) audit requirements. Needless to say we LOVE it!

Inconvénients :

When we were using the hosted version: The only suggestion I have is to tweak how your licensing assignment works. When using the hosted version every time a "user" logs onto a computer it creates a new "employee" in Teramind and eats up a license automatically. There are times when our trainers travel to employee homes or when we have an onsite computer at a client that has multiple employees logon to it where we do not want this behavior. Instead, my suggestion is it creates a profile for each employee and track's their usage across ALL devices they log on to. Now that we use our own internal server: Teramind tracks by actual device and not by user so the licensing application issue no longer exists however, we still have many duplicate employees as it still creates a duplicate each time they logon to a different device.

Unmatched Employee Monitoring Software

Commentaires : My overall experience with Teramind has been highly positive. The platform's robust employee monitoring capabilities have provided valuable insights into our team's activities. The ability to track and analyze user behavior has enhanced productivity and security within our organization. The customizable alerts and automated actions have streamlined our workflow and ensured policy compliance. While there were some areas for improvement, such as the learning curve and occasional performance lags, Teramind has proven to be an essential tool for effective employee monitoring. It has empowered us to make informed decisions and maintain a secure work environment.

Avantages :

Teramind impressed me with its standout features that revolutionized our employee monitoring experience. The powerful monitoring capabilities provided real-time insights into employee activities, helping us enhance productivity and security. The ability to track and analyze user behavior allowed us to identify potential risks and mitigate them proactively. The customizable alerts and automated actions streamlined our workflow, ensuring prompt response to any policy violations. The comprehensive reporting and analytics provided valuable data for optimizing processes and making informed decisions. Teramind has become an indispensable tool for efficient and secure employee monitoring.

Inconvénients :

While Teramind offers robust employee monitoring capabilities, there were a few areas that left room for improvement. One drawback was the complexity of the platform, which required a learning curve to fully utilize its features. The interface, while functional, could benefit from a more modern and user-friendly design. The pricing structure felt a bit on the higher side compared to some alternatives. Additionally, the system occasionally experienced performance lags, impacting real-time monitoring. Despite these limitations, Teramind remains a powerful employee monitoring solution with valuable features, but it could benefit from addressing these areas for enhancement.

Alternatives envisagées : Time Doctor et DeskTime

Pourquoi passer à Teramind : After thorough evaluation of alternative products, I ultimately chose Teramind for its unmatched employee monitoring capabilities. Its robust features and comprehensive insights surpassed other options. The ability to track user behavior, customizable alerts, and automated actions set Teramind apart, ensuring a secure work environment. The intuitive interface and powerful reporting tools provided a seamless monitoring experience. While alternatives had their merits, Teramind's comprehensive feature set and advanced monitoring capabilities made it the clear choice for effective employee management.

Inept Support

Commentaires : The customer experience has been poor.

Avantages :

The platform seems to be the most advanced from what we have seen however we have not been able to use it fully or properly since it has not tracked time or tasks properly since day one.

Inconvénients :

Buyer beware. The platform is very advanced from the looks of it but since I have signed up 2 weeks ago, the system hasn't tracked time or tasks properly and after spending hours on remote sessions, chat and email support, the system is still not working and when I request additional support they have nor record of all of the tickets, meetings, etc. As a new customer, this experience has been horrible. Again the platform may be advanced but all that technology doesn't do any good if you can't use it and support can't support you.

Alternatives envisagées : Time Doctor

Pourquoi choisir Teramind : video recording fearure

Logiciel antérieur : Hubstaff

Pourquoi passer à Teramind : I thought this was a more advanced system however it is missing very basic features like being able to provide your client a simple time report of time worked during a specific period. You can't export or share reports.

Terrific Time Tracker

Commentaires : Overall, its great and it works for what it was implemented for. It accurately tracks hours and it is both app and web based so you can use it wherever you go.

Avantages :

This app definitely tracks time as long as you stay active. It works and is especially helpful during the shelter in place order we are all experiencing. Its easy to use and can work for employees and independent contractors alike. A great tool, most ideal for small business owners.

Inconvénients :

It will time out and try to reconnect for no apparent reason. It requires you to shut down the program and could require program repair to fully correct. It does not track what programs you are using which would be nice (possibly a upgraded account feature?) This would be helpful to report to the company tracking the hours.

An awesome solution for monitoring behavior and productivity

Commentaires : Teramind is an excellent product that enables us to keep close tabs on user activity and prevent data exfiltration. It is easy to install and administer and as powerful as it is, it is very easy to administer. A very well written program!

Avantages :

The product is very powerful yet is very easy to administer. I really like the fact that it can be used surreptitiously to monitor behavior, but also used to monitor user productivity.

Inconvénients :

This product is not the least expensive option, however, when you factor in all the features it provides, it is worth it.

Alternatives envisagées : Veriato Workforce Behavior Analytics

Pourquoi passer à Teramind : Teramind checked all the boxes for us and was more robust and easier to administer. Because they offer three different tiers (Starter, UAM, DLP and Enterprise), it allowed us to select just what we needed, which in our particular case was UAM.

Teramind review

Commentaires : This software has allowed us to save from a potential data breach and being able to catch people leaving who tried to take our IP. Very good software. A bit on the expensive side but worth every penny.

Avantages :

Easy to look at a glance at what is being monitored Functionality is easy to get around Has a great GUI.

Inconvénients :

It would be good to drill down to a specific time as opposed to date. It can take a few pages to get to a specific time in a day to check on something.

Alternatives envisagées : ActivTrak

Pourquoi passer à Teramind : Functionality in Teramind is much better. Navigation in ActivTrak wasn't as easy.

very good services

Commentaires : very good services

Avantages :

screen recording, web n apps monitoring, system logs

Inconvénients :

time doctor has not feature of hiding log out access from clients, so clients log out time doctor according to their will which is not good technique for monitoring tool. tera mind is providing these feature in their apps

The best

Commentaires : Great experience for the past few years. would definitely recommend

Avantages :

This product is so easy to use and so great. You can see your employees screen live which is the best feature

Inconvénients :

I really like everything about this software. You can always check if your employees screen is active

Very Satisfied User

Commentaires : really great experience using teramind. would recommend

Avantages :

If you have employees that work remotely and you want to track their work this is the right thing for you

Inconvénients :

this is really a great software. you can view your employees live screen which is the best feature of all

Very Satisfied User

Commentaires : overall experience is really great. Would recommend

Avantages :

we are really happy with Teramind. When you have employees working remotely, this will really help you

Inconvénients :

It helps you keep track of your employees' work and time that they worked. The best feature is the live option

Great service great system

Avantages :

We've been with Teramind for over 4 years and have seen significant improvements. We are happy to have invested in this platform.

Inconvénients :

Nothing I would say negative about it. Just looking forward to seeing a slightly faster method for installing it on our workstations.

Easy to use, the data you need. Bit expensive though and support is not as good as it should be.

Commentaires : Got the data I needed, the simple installation & configuration were a joy, and the hidden running of the software worked perfectly, which was very impressive considering the amount of data it was gathering in the background. The user didn't notice it at all, which is critical to a secret monitoring product.

Avantages :

Very easy to use, though a little fiddly to get working (need to pinhole firewall and add AV exclusions in my case). Installation itself is dead simple, but getting it to report needs those aforementioned, at least in my case. The data that it gathers and the reports that you can get are excellent, management is easy. Very difficult to find software that does PC monitoring and gives you the data you need in an easily accessible way with minimal, simple configuration. Best option I have found, certainly.

Inconvénients :

A bit expensive for the sort of deployment they are thinking of (permanent, corporate). Acceptable for my uses though, which are probably more common (temporary, individual). The support is also a bit lacking - chat/email only and can be slow or needing multiple prompts for communication. I also don't like how if there is an outage of reporting it doesn't seem to be possible to get logs from the software that would indicate the reason why. I have asked and received no response from their support staff, which was irritating.

Teramind is a great tool for tracking

Commentaires : I highly recommend this program. Customer service is great and help you right away!

Avantages :

My favourite part about this program is the ability to monitor activity and put rules on accounts to notify you if a rule is broken.

Inconvénients :

this program was a bit costly for us and there was times that we would not be able to see the activity for some reason.

Excellent softwre

Avantages :

Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation.

Inconvénients :

it's on the expensive side but you get what you pay for!

It is the best computer security software which records user work while working on a computer.

Commentaires : By using this software, organization is safeguarded from threats and rapid growth is seen in the organization.

Avantages :

I like the feature of finding and blocking destructive activity, as it protects the organization from threats. Recording the every action of the user feature is awesome as it also improves the individual employee performance.

Inconvénients :

Setting up this software is not easy I feel that some guidance is required. This is the only cons i can find with it.

Cloud employee manage men tool

Commentaires : over all we are satisfied with product looking forward to have integration feature for this product like SSO and AD

Avantages :

It records user activity very effectively and give alerts as per policies set

Inconvénients :

cloud module cannot be integrated with any took or with AD

Unbelievable the way this has given me control of the productivity of my my staff. Less wasted time,

Avantages :

It gave us much more than I expected with the ability to document and file use by staff. I love the way it captures all activity on all my computers.

Inconvénients :

It was hard at first to get a handle on how to best utilize all the system offers. But the more we use it the easier it gets.

Great product

Avantages :

Teramind is helping us tremendously to measure employee time efficiency and effectiveness.

Inconvénients :

Sometimes the recording agent slows computers down.

Great for Monitoring Employees

Avantages :

We love that we can Remote control, view, and setup triggers for employee actions. It really helps us know what they are doing on a daily basis

Inconvénients :

It is somewhat confusing to set up the triggers that gauge productivity. Maybe some guidance when setting up would be helpful!

Simple, comprehensive, configurable everything we were looking for. Well done

Avantages :

It provides a comprehensive view of what is going on in our business and allows us to configure it to deliver productivity metrics that we rely on.

Inconvénients :

It created some conflicts in unexpected places that took some time, and very good customer support to sort out.

Great tech support, really know what they're doing.

Avantages :

Simple and intuitive. The setup was straight forward and started capturing data immediately. Rather powerful tool.

Inconvénients :

I couldn't find the documentation but that's likely my fault. Just did a support session and trying to leave them a good word.

Awesome software!

Avantages :

Really cool to see my team collaborating together and keeping them focused on the tasks they are assigned to.

Inconvénients :

It needed to be setup by an experienced IT Department. I tried to do it for my team and nothing was working.

Amazing, implementation in comapny to 20 person less then 3hr for my as technic guy....

Commentaires : My customer, director of Company have better sleaping. Because in few click he can see that, none of his employees does anything to his company's detriment.

Avantages :

installation of client, very very simple and working. In other case uninstall computer client work simply to.

Inconvénients :

Only one problem is higher price for people in my country CR, but works perfectly. Problem was only antivir solution, but everything was correct one simple rule to management of antivir.

Amazing product, easy to use for monitoring.

Commentaires : We were able to find out why some employees were not as productive.

Avantages :

Super easy to use, the file and keyword alerts are very helpful. It also has a real-time preview in the dashboard.

Inconvénients :

The only thing for my manager did not like was the price. She was wanting just 2 users and the smallest option was 5 users.

Overall pretty good software!

Avantages :

I haven't used this software much, but in the past i found it to be pretty easy to use in the past. Obviously designed to help larger organizations with more employees, the software was intuitive and provided a lot of interesting features. I personally loved the ability to printing sensitive documents with a little more protection and enforcing some compliance issues. This is often a problem in higher education that too many people simply ignore.

Inconvénients :

I've heard the price was a little high, but I honestly cannot really say for sure as I do not deal in that area. Though their support team were helpful, unlike many other software companies.