En savoir plus sur ACCEO Smart Vendor
Le système de PDV ACCEO Smart Vendor est conçu pour les commerces de détail à la recherche de fonctionnalités avancées de suivi des clients et de gestion des stocks.
Filtrer les avis (6)
It is great to have a team of experts who are ready and able to provide you with the technical help to run a POS system.
Commentaires : New staff find it relatively simple to understand.
The system is fairly straight forward to use but when you do need help you are never talked down to. Also response time is great.
I have used this POS system for over ten years and to date I have not found any concerns that could not be dealt with.'
Slow development and improvement, lack of various features, not recommended for major use
Commentaires : The only benefit we have received from this software is an introduction into the realm of POS software, and a medium to cause us to decide to invest in a better quality system.
Smart Vendor is a fairly simple, contained system. All modules are under one window--Sales Register, Stock File, and System Setup, along with many more options. Basic sales entry is clear and simple for the most part, and training employees has gone fairly smoothly, within minimal time.
Lacks features such as reading certain styles of barcodes from variable weight scale stickers. Only reads the standard format, which makes problems with plu numbers longer than 4 digits. Has many options and modules that are not self-explanatory, and appear to be not generally useful. Does not natively support gift cards. It does have a gift certificate management, but that is fairly useless because you cannot redeem less than the total amount of the certificate. Thus we go back to pen and calculate the difference, and write it on the certificate. Smart Vendor also does not support import and export of data. The stock-file interface that you must use to enter and edit stock items is not efficiently designed. We chose this software over another similar system because Smart Vendor promised to implement penny rounding functionality sooner than the competitor. (In Canada, pennies have become obsolete). But it turned out that the competition had developed that feature quite a bit sooner than Smart Vendor--who had passed their promised date.
Réponse de l'équipe de ACCEO
il y a 5 ans
Thank you for the review of ACCEO Smart Vendor¿s easy to navigate and easy use to use interfaces. The Penny Rounding Update for Smart Vendor was made available to your store in November, 2013, as part of your annual Customer Care Support Plan. Unfortunately, your store¿s support plan lapsed a few months after that, and therefore the store did not keep pace with new software features or maintenance development. Smart Vendor does have the ability to scan and decode Random Weight Barcodes (deli counter type barcodes). The Gift Certificate feature allows you to refund the difference to a credit note, or any other form of payment that the consumer may redeem at a future date. Our web based gift card module is an integrated function in the sales register which helps track residual value . Our Smart Data Import Module has evolved into an extremely powerful tool for regularly importing supplier product lists, adding products and updating costs. We would be pleased to speak with you further.
Still using after 18 years
Commentaires : Overall my experience has been good. Customer Service has mostly been good . Lately it seems to have more problems that take longer to be resolved, or no one gets back to me if they do get resolved. I'm still having issues with some of the integrations with Shopify. There are some limitations.
What my staff and I like most is the customer information. It's very handy to look up sizes and brands that customers have previously purchased.
There are some reporting missing. for example I would like to look up how many pants we sold by size. Also, for customers we have a loyalty program but there is no good report to say who has spent the most in the last year with a good margin. I do it, but it's all rather awkward. I'm not paying extra to do the Smart Vendor "Point" or loyalty program.
Not intuitive. Horrible A/R statements
Commentaires : Nice people on the customer service team. Unfortunately, I have to talk to them way too often.
Integrates with our scales for weighing items.
Why press one button when you can press 5? Also, Accounts Receivable statements are an absolute nightmare and make us look unprofessional.
Réponse de l'équipe de ACCEO
le mois dernier
We are sorry to hear about your experience with the accounts receivable statements. Our Product Owner reached out to you before this review was posted, inviting you to a meeting to discuss your concerns. We appreciate your business and would like to help with the issues you are experiencing. We are looking forward to meeting you so we can work towards a resolution of the issues on hand.
This software is easy to use and the support team is fantastic.If you have any issues they will contact you as soon as possible and have you up and running in a short time.
There are some learning curves. Reports are not easy to generate if you don't know the proper lingo.
Commentaires : great product just needs some more integration with shopify
ease of use , customer support , long term use
modules are extra and should be looked thru