Avis clients sur Rippling

Solution RH et informatique simplifiée qui permet d'économiser du temps et des efforts

Commentaires : Dans l'ensemble, j'ai été assez satisfait de Rippling car il a rationalisé bon nombre de mes tâches RH et informatiques.

Avantages :

J'aime la façon dont Rippling consolide la gestion des RH et de l'informatique en une seule plateforme. J'apprécie le processus d'intégration facile pour les nouveaux employés, ce qui m'a beaucoup simplifié la vie.

Inconvénients :

J'ai rencontré quelques problèmes mineurs dans le système, mais l'équipe de support n'a pas tardé à les résoudre.

mon expérience

Avantages :

Je suis absolument enchanté par mon expérience avec Rippling. Grâce à cette plateforme, je gère efficacement toutes mes opérations liées aux ressources humaines. Je peux enregistrer mes heures de travail en temps réel, suivre mes avantages sociaux et même demander des congés en un seul endroit. La simplicité de la gestion des tâches et des données de paie m'impressionne. Rippling a rendu ma gestion des ressources humaines bien plus fluide et efficace."

Inconvénients :

En explorant Rippling, j'ai noté quelques aspects moins favorables. Au départ, j'ai trouvé la configuration complexe et les coûts un peu élevés pour mes besoins. Parfois, j'ai rencontré des défis avec le service client et j'ai souhaité avoir plus d'options de personnalisation. Cependant, je suis déterminé à surmonter la courbe d'apprentissage et à tirer le meilleur parti de Rippling malgré les intégrations limitées.

Très facile d’utilisation

Commentaires : Je suis satisfait de ce que fais cette plateforme

Avantages :

Pour utiliser le logiciel c’est assez facile d’utilisation les services proposer sont très vaste

Inconvénients :

Je ne vois de point Faible dans ce logiciel

Très facile à prendre en main

Avantages :

Logiciel simple d'utilisation. J'aime que toutes les taches soient faisable dans un seul logiciel.

Inconvénients :

Je ne vois pas de points faibles pour le moment

An excellent all-in-one tool for the HR team

Commentaires : Among the several HR programs we use, Rippling is among the very finest. It's a one-stop-shop for everything I need to do my job, from requesting time off to managing my health insurance. It's just so simple to use.

Avantages :

By empowering me with Rippling's product, our team can maintain a product-heavy, lean operational structure. Thanks to the onboarding process, I was able to keep my focus on the big picture rather than getting bogged down in the weeds, and I'm confident in my ability to make rapid progress thanks to the fact that my work is being reviewed by people who are experts in their field.

Inconvénients :

The primary issue I have with Rippling is strictly a matter of personal opinion when it comes to the product's aesthetics: the design may seem cold and distant, making even simple tasks feel like more of an ordeal than they really are.

Rippling is a business process integration platform.

Commentaires : In general, I've had a great time using Rippling. Having a central hub for handling everything relating to staff has dramatically streamlined how we do business. Human resources, information technology, and financial processes are now fully integrated, resulting in significant time savings and fewer mistakes. Particularly notable is the speedy onboarding process, which has helped us streamline our hiring practices and get to work faster.

Avantages :

Across HR, IT, and FP&A, Rippling provides a unified platform for efficient administration. It's a fantastic resource for bringing together disparate areas of an organization's operations, such as payroll, costs, benefits, and IT hardware.

Inconvénients :

Considering its numerous benefits, Rippling might be difficult to grasp at first because of its many features and capabilities. It may take some time to become used to all of the options and capabilities, and the learning curve may be rather high. There is room for enhancement in customer service with regards to response times and the clarity of responses given.

The most scamming HR product ever

Commentaires : Terrible experience. Rippling keeps charging us monthly yet the implementation specialist is missing and dragging us to pay the next month with nothing delivered. The company should only focus on HRIS/payroll. Instead, it expands into IT management, renting warehouses for other companies to store their devices, vendor bill payments. This company is trying to grab all, while none of the things in the plate is completed.For anyone who is not based on U.S., STAY AWAY FROM THIS COMPANY - IT'S A LIE!

Avantages :

The idea is good. The details and executions are not.They tried to be international - however details are very lack of.

Inconvénients :

They are U.S based and just started to roll out payroll in Canada which we are using it. it is a joke:1. The implementation specialist ghosted at us. We had a call, I sent couple of follow up emails and even after one week there was no response. As of today, our implementation specialist still absent in the middle of the implementation process.2. We are using rippling Canada. They said we could pay global contractors in USD. We have a USD account but it's with a Canadian bank given we are a Canadian company. We asked if we could pay our global contractors via our USD account that is under a Canadian Bank (ie. Bmo, CIBC's USD account). They have been flipping the answer back and forth and eventually told me it's no. Rippling only pays global contractors via USD account SOLELY based on U.S., or process global payment via Rippling's payment processor, which incurs tons of FX fee. Therefore, the so called "International Payment to global contractor" is a lie to us.3. They ask me to upload employees/contractors details. However, the "contractors' end date" is missing from the template. Therefore it's not showing in the system after you import it. The implementation specialist asked me to retroactively add it one by one. This is ridiculous and doesn't make sense at all. 4. Worker's comp such as WSB is missing. Therefore as an HR specialist, I will have to manually calculate the gross amount each quarter to report.

Alternatives envisagées précédemment : ADP Workforce Now et Humi

Sales team overpromises on functionality. Roadblocks against cancelling or reducing services.

Commentaires : Rippling promised a platform that empowered the admin. Unfortunately, the platform functions similar to an online survey, with everything going through step-by-step pages that walk you through their processes. This has meant sometimes needing to go back and forth when things do not go as expected. Finding what you need can be counterintuitive.Their platform and individual products offer lots of functionality. Unfortunately, their platform does a better job of aggregating functions than it does making them accessible to admins without relevant expertise, e.g. the device management module can make client devices unresponsive if it is poorly configured, requiring sufficient IT knowledge to implement device management outside of Rippling. This kind of issue permeates the platform. Payroll, the most basic function of Rippling, can break if you do something as simple as have two different sources of time entries--in my company, we use QuickBooks Time / Workforce to track time and location for fieldwork, and development work is tracked in our project management software. Anyone using both during a pay period (e.g. Monday in the field, Tue-Fri in the office) sees Rippling throw out all their hours from both for the entire pay period, without warning; the payroll manager has to catch this. In all cases, Rippling discards location data.

Avantages :

Payroll is simple and can be automated in some cases. Does a good job blending functions relating to employees (applicant tracking, onboarding, PTO management, payroll, offboarding).

Inconvénients :

1) Rippling failed to pay FUTA for me, with minimal notice and no obvious recourse. 2) Rippling let us swing for a few days during the Silicon Valley Bank debacle--they took our money, but our employees did not get paid until they made sure they would not get left holding the bag. 3) Rippling Unity does not do what their sales reps claim it does. 4) Daily upsells on the dashboard. 5) Once you agree to add a service, they make it almost impossible to cancel. I requested to cancel services prior to renewal, and I was told that I need to inform them more than one month in advance of annual renewal to make any service cancellations. They are happy to add services at any time, however.

Alternatives envisagées précédemment : QuickBooks Payroll et SurePayroll

Pourquoi choisir Rippling : I wanted to replace Gusto because their customer service was farmed out to a call center, which dragged out troubleshooting. I'd planned to replace QuickBooks Time as well, but Rippling has less capable time tracking functionality.

Logiciel antérieur : Gusto

Pourquoi passer à Rippling : Rippling's sales rep promised comprehensive integration with the tools we already used, eliminating duplicate data entry.

Rippling is an easy-to-use and very complete program. I recommend it, it's fabulous.

Commentaires : Rippling's ability to combine HR and payroll features so efficiently surprised me the most. There is no longer a need for multiple pieces of software and the associated risk of data inconsistencies in order to manage employee information, benefits, time off, and performance reviews. We've been able to save a lot of time and effort because to the reduction of manual operations in HR and payroll.

Avantages :

One of my favorite features of Rippling is the ease with which employees can access all of the information they would need, be it related to health benefits, salary, time off, or spending. Employees have flexible options for managing their 401(k) and direct deposit. No longer will you need to coordinate these kind of modifications with a member of the HR department. Rippling is quite simple to use. Both workers and businesses gain autonomy as a result.

Inconvénients :

Producing report inside of Rippling is one of those tasks that I find to be extremely difficult. When it comes to the creation of the precise reports that I require, I have not found it to be very user-friendly in my experience. Even though I freely acknowledge that I may not have a lot of experience with technology, I do wish that the process of creating reports may be made less complicated.

Excellent tool that will grow with you!

Commentaires : We have been working with Rippling for about 3 months now and it has been a positive experience. They are hands-on with the implementation and also train you on the product as they guide you through the process. We have run our first payroll and everything went very smoothly!

Avantages :

This tool is super user friendly and the implementation guidance for the admin staff to set-up the product is amazing! They walk you through everything and make sure you know exactly where you can find the answers to your questions.

Inconvénients :

I wish there was more support for small teams around state tax registration, while registering for state tax numbers is not super complicated, it is time consuming. Rippling offers this help through an additional package at an added cost. It is not included in the Payroll administration package.

Alternatives envisagées précédemment : Gusto et Paylocity

Pourquoi choisir Rippling : We needed a tool that offered more support.

Pourquoi passer à Rippling : We appreciated all the integrations that Rippling offered, we also saw Rippling as a tool that would grow with us as our organization continued to expand.

Rippling actually works to make our HR Department better

Commentaires : Saves a ton of time and keeps everything I need in one location. [I still save all docs in an offsite location as well.] I use Rippling daily for payroll, onboarding and off-boarding, insurance, payroll tax, I-9, answering employee questions, paystub and time card repository, employee handbook... and more. excellent resource.

Avantages :

Excellent integration with other apps. Easy and intuitive. Allows me to manage HR for 77 employees as a part time, remote, single person HR Dept. The absolute best product I've found in the last decade that allows me to do this for multiple clients as a highly rated Fractional HR Manager by employees, staff, and C-Suite Execs. Makes all of their lives easier and removes the stress of having all data available and secure.

Inconvénients :

Although live and ticket support is exceptional, chat support could use a little more AI assist. The AI in Chat doesn't always get me where I need to go and I find that I need to escalate to ticket or live support ~70% of the time.

Rippling makes running payroll and managing our remote workforce easy

Commentaires : Time spent managing payroll and HR related functions has been significantly reduced so this gives us more time to focus on growing the business.

Avantages :

The product is easy and intuitive. And the fact that support is readily available, responsive and knowledgeable solves the problem that made me switch over to Rippling in the first place!

Inconvénients :

The time for upfront setup was quite long and drawn out which was a bit frustrating. Some of the reporting around how payroll tax credits are implemented is hidden so I really don't know what's going on there and how those are being applied.

Alternatives envisagées précédemment : Gusto et Justworks

Pourquoi choisir Rippling : Lack of Support and random price hike

Logiciel antérieur : Gusto

Pourquoi passer à Rippling : Much more comprehensive solution and better support. Easy self-serve!

A fantastic one stop shop for HRIS

Commentaires : Overall we are so happy we switched to Rippling. Rippling's customer support is incredible compared to our previous platform and our account. Our account manager is super helpful as well and the resources she has connected us to for selecting new benefits have been amazing as well. The platform itself is user friendly and has so many great functions such as creating workflows!

Avantages :

Rippling has made managing our employee data, benefits, payroll, and expenses so much more efficient and easy. We are a remote company with employees all over the world so the fact that they offer ways to pay both U.S. employees and international contractors in one platform is amazing.

Inconvénients :

More free app integrations instead of buying the App Manager as an add on would be nice for the apps we use everyday. Implementation was delayed a few times.

All in one service

Commentaires : We switched over to rippling during a hectic time in our company, despite that, going through new open enrollments and changing our main operations software, the change to rippling has greatly improved our company's overall function. We can now pay automatically, all over the world, send offer letters, and manage all employee info... and that's really just scratching the surface!

Avantages :

Ease of use with the interface and the incredible support staff.

Inconvénients :

I simply don't love setting up the system, but the system itself is as easy as it gets to setup.

Great Overall Business Product

Commentaires : Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.

Avantages :

Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

Inconvénients :

The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

Alternatives envisagées précédemment : Gusto et Namely

Pourquoi choisir Rippling : Pricing, overall customer service, and health insurance reps

Logiciel antérieur : TriNet Zenefits

Pourquoi passer à Rippling : Rippling had the right fit for our organization with pricing, products, and implementation.

I am excited to implement Rippling !

Commentaires : From the demo through implementation, our Rippling experience has been top notch so far. The team is very responsive and the system is extremely user friendly and customizable. I would highly recommend this to small HR teams looking to streamline processes.

Avantages :

Rippling has been a great solution for us as a small company without an IT department. We are able to streamline our on-boarding and off-boarding processes, making it easy to order equipment and remotely update software on our employees' computers. Our employees love the easy app based user interface, making it easy to download paystubs, update personal information, enroll in benefits, and submit FSA receipts all in one platform!

Inconvénients :

The only con I have run into so far is the lack of phone support for administrators. With that being said, the team has been very responsive via email!

Alternatives envisagées précédemment : Gusto, ADP Workforce Now et Namely

Pourquoi choisir Rippling : The customer support at Paychex is segregated so you have to call a different numbers for every issue, which consumes a great deal of time. The platform is also not very customizable, especially for the price. Lastly, as a new administrator for the platform, it was like pulling teeth to get training and information about what package our company signed up for as well as the pricing breakdown.

Logiciel antérieur : Paychex Flex

Pourquoi passer à Rippling : Rippling's platform was the most user friendly as customizable. Rippling also offered us an all-in-one platform at great price. I am very satisfied with the platform so far and would recommend it highly!

Amazing HRIS software for Global Companies!

Commentaires : I'm a big fan of Rippling! We use this platform for US payroll, US benefit administration, a global HRIS, and in EU we additionally use is to maintain compliance in time tracking. It suits all of our needs and if we ever have a problem, customer success is there to fix it within minutes.

Avantages :

I can not speak highly enough about Rippling. After working with several other HRIS systems (Namely most recently) and PEOs (ADP and Trinet most recently) I am highly impressed by both the quality of the platform as well as the customer support.

Inconvénients :

At times, the software can be a bit complex to use. But customer support is always there to help you. One feature I would love to see is a better HR dashboard, the reporting is wonderful but it would be great to simply log in and look at things like attrition, change over time, etc.

Alternatives envisagées précédemment : Bob

Pourquoi choisir Rippling : Namely was not a suitable platform for our company, for many reasons I've included in their review.

Logiciel antérieur : Namely

Pourquoi passer à Rippling : Bob was not able to support US benefit administration.

Rippling does one thing well - sell subscriptions! And they will LIE about ANYTHING to hook you!

Commentaires : One of the worst experiences ever. Don't waste your time and money.

Avantages :

From a user standpoint it is pretty simple to figure out.

Inconvénients :

First of all, implementation is you wasting 2 grand, because your own staff will have to spend their time figuring out how to implement the company. A couple of 15-min zoom meetings and email exchanges linking us to videos were all the help we got. They wouldn't even help with pretax/posttax set up questions! When we complained, they called it 'client driven'. I've personally been through multiple payroll company switches and all of the others exported what they could from the existing provider, set up the entire shell, then worked with us to figure out any tweaks and changes before going live. We expected at least 80% of the work to be done by Rippling, not 2%. What did we pay them for? Next, everything they lied about!! We had lists of non-negotiables like expedited one-day payroll processing, custom restrictions down to the field in profiles, reporting to multiple supervisors who can each approve time off requests, setting up deductions automatically that only happen the first payroll of each month... we were told yes to all of these, and these were all lies. They even went so far as to tell us everything isn't available in the sandbox demo so that is why some functions didn't work, when in reality they don't exist. Customer service sucks. Before we signed, we asked if we could cancel at any time if we were not satisfied, and yep this was another big fat lie. We are now having to lawyer up to get out of the 'annual' contract that supposedly was month to month.

Alternatives envisagées précédemment : BambooHR et Gusto (by Dovetail )

Pourquoi choisir Rippling : We wanted to upgrade to an HRIS. We also had concerns about Paychex after our longtime rep went mia and we received some unpaid tax liability notices.

Logiciel antérieur : Paychex Flex

Pourquoi passer à Rippling : Price. BambooHR is a great HR software but the Trax payroll was too lacking for anything but simple payrolls. Also Rippling lied and we believed their promises.

Too Many Hidden Fees for everything

Commentaires : My experience started out good until we started to receive 4-7 notices a month of late payments & late fillings, we never had this issue prior to switching to Rippling. We had to have a few corrections made to payroll and when I contacted support on this they let me know there would be a flat fee per change. Obviously, we paid that as we needed the corrections done. Then we found that some of the prior payroll that Rippling imported was incorrect so we had to contact the previous software to make the corrections and then upload a new YTD Payroll Detail to Rippling. I did that and ended up having to contact support 8 times for this and nothing had been done from the first contact I made with support. On the 8th time I contacted support they let me know it would be $500 for a reimport and then a flat fee for each return that would need to be amended. Not once in any of the previous contacts with support was a fee mentioned. We were not happy about this and we tried to get that waived due to the horrible support on this we received and we were told they could not waive the fee. All in all I would not recommend Rippling as they are already expensive enough and have way to many hidden fees.

Avantages :

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

Inconvénients :

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Alternatives envisagées précédemment : QuickBooks Payroll, Gusto et RUN Powered by ADP

Pourquoi choisir Rippling : The previous software is going away.

Pourquoi passer à Rippling : The many options and so-called upfront pricing.

Best HR Tool I've Used

Commentaires : My overall experience with Rippling is really positive. I honestly can't recommend this product enough (and I do recommend it often!). I have been burned by many HR and Payroll systems in the past. I didn't think a simple, easy-to-use product existed but here we are. Thank you, Rippling!

Avantages :

The software is really easy to use for both our administrators and employees and the user interface is beautiful. It was relatively painless to implement and integrate into our business. It's a really smart system – based on past experience with other systems, I was skeptical that Rippling could really handle everything that was promised to us in our sales demos but it has fully met my expectations! Onboarding and offboarding are quick and easy, and payroll basically runs itself. It also integrates nicely with most of our SaaS tools, which makes provisioning accounts really simple. It's amazing to be able to use one system to manage all of our HR, Payroll, Benefits and IT. The best part is, Rippling continues to get better and better. They are constantly releasing new products, updates, and upgrades. They really listen to our product feature requests and are quick to make enhancements.

Inconvénients :

There really aren't any cons; however, if I had to say what I liked the least, it would be not having a direct phone number to call for immediate help. With that said, their online support team is super responsive and our dedicated CSM is willing to schedule calls with us if needed.

Alternatives envisagées précédemment : Namely, Paylocity et Paycor

Pourquoi choisir Rippling : Our Company grew really quickly in 2019 and Quickbooks couldn't keep up.

Logiciel antérieur : Quickbooks Online

Robust and easy to use

Avantages :

Rippling is very easy to use and has many features that help to get all your administrative work done fast and accurately. I like how managers are also given the capacity to pull their own team reports vs relying on HR to provide them with reporting data.

Inconvénients :

Adding new hires into Rippling throughout the year does not automatically add the prorata vacation days into their profile - you need to manually add that data.

Alternatives envisagées précédemment : Bob et BambooHR

Pourquoi choisir Rippling : We outgrew the simple features on Collage (which I adopted when I joined my current company) and needed something more robust in order to scale. So glad with our choice.

Logiciel antérieur : Collage HR

Pourquoi passer à Rippling : Rippling took care of our US payroll (we have US and Canadian employees) and their were plenty of add on features that we could select which Rippling provided.

It allows me to facilitate the process of hiring tasks

Commentaires : Everything has a place, and I can quickly locate the information I need. The signup process is straightforward and practical. It's a fantastic tool for keeping everyone on the same page, from workers to supervisors.

Avantages :

The streamlined instructions for new recruit tasks were really helpful. I also like being able to access all of my company's data from a one app. Because of ripple, I was able to immediately begin new hire tasks, take care of my benefits, and handle all other aspects of the new hiring procedures.

Inconvénients :

Absolutely nothing about this is counterproductive. The system's user interface and functionality meet my needs, so that's good. However, the structure of this review is not something I enjoy. Make a check box survey out of it. I don't have answers to several of the inquiries, such as which product version and options the company currently uses.

The most effective HR software I have ever utilized!

Avantages :

We hire hundreds of seasonal employees for short seasonal contracts 5 times/year. Rippling allows me to onboard and offboard employees in around 1 minute (no joke). I have taken a multi-day task and, with Rippling, have reduced it to a couple of hours. The ease, simplicity, and customizable nature of Rippling allow me to take the guess work out of offer letters, NDA's, 8850's, and I9. Rippling works with and connects to ALL of the software that we use for day to day employee managment such as our timecard system, GSuite, ShippingEasy, etc.

Inconvénients :

I honestly do not have a single complaint. Rippling is constantly updating and improving.

System Consolidation

Commentaires : Employee onboarding and offboarding is greatly optimized. Rippling will enable accounts in a number of our other systems (email, IM, time tracking, cloud hosting and other SAAS services) and also de-activate them when the employee leaves. We are ending up with a single location for IT and HR services and employee enablement.

Avantages :

The consolidation of HR, IDP, MDM, password management, anti-virus and more in a single system. Not only does this do SAML/SCIM they have built out integrations with a number of SAAS applications that can control account creation, removal and permissions.

Inconvénients :

MDM has some feature limitations compared to the other major players and also still has some bugs. The lack of push authentication for 2FA slows down the daily logon. No integrated MAC OS login (although one is supposed to be coming).

Great product. Excellent support.

Commentaires : By using Rippling, we don't need to have an HR person on our payroll. We feel confident that we are compliant while saving money.

Avantages :

Rippling is quite easy and intuitive to use. It is very comprehensive and contains many features that I plan to use in the future. It is excellent at reminding you to do tasks so that you remain in compliance. (e.g. an employee moves and it prompts you, and reminds you, to update appropriate forms). I am especially impressed with their support. No matter how good a product like this is, you will always find yourself with edge cases where you want to feel assured you are staying legal and doing it the right way. I've contacted Rippling support many times and in almost every circumstance was more than satisfied with the quick live chat response, thorough knowledgeable staff who are experts in their domains. I feel like I have an HR team working with me and can count on them every time.

Inconvénients :

We integrated towards the end of the year (Nov) and we should have waited until the new calendar year Jan 1 to start the rollover from our previous PEO. There were some issues with tax documents that our accountants had to manually resolve.