Publié le 26/03/2019
Best Software Out There & Getting Better!
Natasha noel P.
Commentaires: I've used SO many different online booking programs... Front Desk, Full Slate, Booker, Mindbody, GenBook (just to name a few) and Meevo have been the most reliable so far. Since switching to Meevo, our online booking went from maybe 5 a week to nearly 10 a day. The membership capabilities are awesome and I truly appreciate how much they're improving the software with each update. They listen to ideas from their users and it shows in the product. It is software made by a company that not only understands the industry but also understands the importance of good programming!
Avantages: I love the online booking experience for our guests. Booking multiple services, being able to add themselves to the waitlist and even booking for multiple guests is awesome. The capabilities within the membership are unmatched. Being able to swap and transfer packages with ease is amazing!
Inconvénients: I know they're working on adding more features, so I know this is temporary, but I miss having eGift and the very detailed client selection tool that Millennium used to have (now it is a basic marketing export). Also, some of the reports don't always seem very accurate.
Publié le 23/10/2019
Commentaires: It has been good so far. I really like how I can use a software from any computer or phone so that makes it very convenient. I like how easy it is for our customers to use the online booking in to get the reminders about their appointments.
Avantages: I really like the ability to track numbers on the software program. You can take appointments on paper and write down prices on paper but paper is not going to give you percentages and goals and keep up with it. Paper will not show you where you’re at from one month to the next with the click of a button. Paper also not allow you to remind your customers automatically about their appointments or allow them to book their own appointments online.
Inconvénients: It would be nice to be able to edit a transaction after it’s finalized. Some of the other service providers make mistakes while I’m not at work and I cannot edit them without doing a refund and changing it to the proper stylist.
Publié le 22/10/2019
Great software, needs some fundamental upgrades
Commentaires: Benefits are online booking, storing credit cards with our cancellation policy and it’s keeping clients committed to there appointment or they cancel with advance notice. We love all the notifications clients get, the option to opt in or out of text messages.
Avantages: The intricacy of options and ability to manipulate appointment timing and service, service providers, extensive options for a lot of different things. Also love the reports. I do deeply wish it will be made into an app and not a link. I believe the functionality of an app would be a lot faster and and stronger when using a phone.
It lacks a few functions. It’s compatible with iPad but can be very slow. Definitely works better on desktop however, our business does not utilize a receptionist and we like to keep everything mobile.
When launching, you can upload a client list but only one time per-launch. When I opened I was alone for the first 3 months, when I onboarded my next two stylists I was not able to upload there client list. A feature other salon softwares at any time. So now we are not able to track who is new to the salon because all clients are being added as new. The features for classifying what type of client is also not broad. There is only “walk-in or request or redo”. There should be an option for “New” meaning new to the salon, not a walk in and there should also be “new request” these are all important categories to track where clients are coming from to make predictions. The biggest shortfall is when a client cancels online, it does not notify the salon. We have to visually be on top of checking for the square color. There are so many notification options there should definitely be an email notification at least to notify the salon or employee that was booked. Lastly, the client email list is only for the last 90 days. When downloading a client list, it would be great if we could have the whole history not 90 days. We have clients that don’t come in as frequently as 90 days and they will miss our emails.
Publié le 31/10/2019
Effective, but missing a few things
Avantages: I love the tabs! Being able to navigate from one screen to another without needing to close out of things makes my job more efficient. It's a pretty easy system to navigate. I also love having access to Meevo on my phone.
Inconvénients: The loss of certain reports makes things harder. Specifically with the Employee Supply Usage. Being unable to print it out and organize the products together so I can see exactly how much was used for the month makes it so much harder to figure out what we will need. I've resorted to just printing the web page over and over again until I at least have the full list and then have to go in one by one and group everything together. There are also a few other reports that our owner is upset about losing. As well, I wish there were an app for the phones because reading the schedule through a mobile web page can be difficult.
Publié le 18/06/2019
Commentaires: Overall, because of the price, I am pleased but slightly underwhelmed. I have used another software for nine years, so this is not my first booking software. I expected the reports to be better than what I'm used to, not worse. I'm disappointed that there is no app.
Avantages: Price, scheduler, being able to cut, paste & copy. Individualized training.
Inconvénients: Meevo2 needs an app! Mobile is not enough. Convo bar is useless, if you don't type the prompt in exactly as it's supposed to be then nothing will come up. What's the point of having it if you need a list of what you're supposed to type in to get where you want to go? Reports are terrible, not intuitive at all and not helpful even when you do find a report that kind of fits your need. Can't search for reports. No retention report (the most important report there is). Transaction history is confusing. Clients can have positive and negative balances at the same time. I hate that clients can see from your receipt if you change the price of a service. They see what it should have been or would have been. if you have to void a transaction that had a service then it doesn't actually uncheck out the appointment book part. So you have to rebook the appointment to check it out the correct way which makes the payroll skewed. I don't like that you can't check out an appointment from yesterday, that's a problem because you have to rebook the appointment on the current day and the old appointment looks like a no-show. You should at least be able to move the old appointment to the current-day. I would like an appointment view that has each stylists week on one screen instead of having each stylist by day and the whole week displayed. I want to be able to click on the day and see all the stylists just for that day just like I can click on a person's name and see their entire week.
Publié le 17/06/2019
Avantages: I like that Meevo 2 is easy to learn and use. I feel like most of the training videos are not needed and just simply playing with the site helps learn most of the functions. The reminders and confirmation system is great and I like that you can choose what you want to send based on your clients preferences.
Inconvénients: -When a clients wants to cancel there should be a function that sends the stylist an email or texts the the client wants to cancel. You shouldn't have to check the main page everyday. -The no show fee system should be tweaked and instead of leaving a credit on the clients account there should be a way to leave a negative amount showing that they need to pay a fee. Also, i'm not sure if this is a function but if it isn't then when clients book online there should be a mandatory setting that makes clients leave there credit card on file so you can charge the card if the clients never decides to come back. -The note section is kind of a mess. I haven't been able to find out how to read a full note if a client books online and sends one to the stylist. I feel like the system should also send an email if someone leaves a note that way they see it before the day of the clients appointment. -When booking online the system only searches 2 weeks out when clients select "search of next available service". This needs to either be reworded or actually search for the next available. Most high volume salons, like mine book months in advance so 2 weeks is kind of pointless and is confusing for the client. -The system should also allow for more time before it logs you out. Right now the max time is 1 hour. Most haircuts are 1 hour and if the salon doesn't have a receptionist then it becomes time consuming to have to log back in every time.
Publié le 17/06/2019
Meevo 2 - A Work in Progress
- The software is fully internet based and didn't require specific equipment.
- It promised better features from a franchise point of view
- We were one of the first companies on board and the regular updates and releases caused a lot of confusion and a lot of problems for us. The updates didn't come with details on what was changed or how. And if we had all our settings in place and those settings were involved in an update, everything was changed around (ie things that were "on" prior to the update, were turned "off" during the update). However we were never notified and had to find out what had changed when we ran into problems. This caused confusion not only for us, but for our franchisees and guests.
- The reporting is flawed. We have spent hours upon hours on the phone with support, development, management, etc trying to help correct the reporting issues. To date we still don't have a sales or accounting report that we can rely on to provide accurate data. Everything requires a supporting report and/or manual calculations.
- The support team is difficult to utilize as you aren't assigned a specific support contact therefore you're constantly explaining the same thing(s) over and over again when you call in to obtain a status, start a new support ticket, etc.
Publié le 22/10/2019
Waiting for all features to work
Avantages: Desktop and tablet friendly. Once all bugs are out I hope to have a more efficient software.
Inconvénients: There is always a bug. There are too many steps or reports you have to run in order to get what you are looking for. Some reports require 30 mins or overnight to update. I don't think it was ready to be released.
Publié le 10/06/2019
Meevo 2 not user friendly
Commentaires: Solid for scheduling appointments and managing money.
Avantages: Front end functions are solid for what is needed.
Inconvénients: Backend reports are siloed and require manually processing to put together standard data needed to do accounting. Security set up is over engineered and needs to be simplified. Certain data needed is not available on existing reports. Lack of ability for ad hoc reporting.
Publié le 11/11/2019
Outstanding Software and Company!
Avantages: As a professional, consultant, and educator in the beauty industry for 18+ years, I have worked with too many locations to count that have used and trusted Millennium and are now converting to Meevo2. The continued relationships, support, and education that this company offers is hands-down the BEST!! I have made a recommendation for several colleagues and locations to make the switch to Meevo2 and it has completely taken their salon/spa businesses to the next level in ease of use, communication/focus with their teams, online booking, and growing their business with the reporting capability. Whether an established business or just starting out, this company has listened and created an exceptional software experience. Check it out!
Inconvénients: There are no cons to list. Meevo2 has worked really hard to exceed expectations with all aspects of the user experience!
Publié le 10/06/2019
Meevo 2 in Today's Salon/Spa World
Commentaires: Overall Meevo 2 is working great for our business, we have tried several other operating systems, and Meevo 2 meets the majority of our business concerns.
-Very user friendly!
-Web based, So it can be accessed anywhere!
-Sometimes it lags, and takes longer to load than desirable, while I originally thought this was just a poor internet connection, it proved not to be.
- Missing some minor features that would be beneficial for my business, such as not being able to edit a ticket's payment after the day was closed.
Publié le 09/07/2019
Meevo 2 was an easy switch
Commentaires: A benefit we are seeing is having the daily service totals and monthly product sales easily available to us pushes us to make more sales and surpass goals that are calculated for us.
Avantages: The software is much more to the point than others. Having it available through web browser instead of strictly computer has really helped us while booking clients outside of the salon. Also, everyone having their own profiles and goal centers really pushes our stylists to sell and bring in clients more frequently.
Inconvénients: I do some times have a hard time with inventory counts. Some times I need to deduct a product here or there for personal use, and it can get confusing just taking one product out of the inventory count.
Publié le 18/04/2018
Meevo 2 is a fantastic product that will help define the next generation of salon apps.
Commentaires: First, huge cost savings with MORE features instead of less. Beautiful interface, very snappy performance. Extremely customizable and fantastic reporting capabilities.
Avantages: Overall, the Meevo2 user experience is great. The software can be customized to behave however you want, with in-depth settings for user security roles, appointment booking preferences, product and services groups, etc. You want your Level 1 stylists to be bookable online, but only for Blowouts, except for someone who also does haircuts, but takes longer than a standard level 1 haircut and is slightly cheaper? There are settings for that. There are comprehensive training videos to walk you through every aspect of configuring and using the system. You're also paired up with a customer success specialist who helps with getting you set up. Ours was *extremely* knowledgeable about Meevo2 and knew the answer anytime we had a question. The system looks gorgeous (especially once you have your Smart Center tiles set up) and is very snappy and responsive. Meevo2 also runs on iPhone and is just as quick and beautiful as on a desktop computer. No need for an extra app, and the mobile version seems to have all the features of the desktop site. EMV credit card reader support is fully integrated from MX915. Meevo handles the pass off to get tip amount, client signature, etc. It's a very smooth process.
Inconvénients: The software launched recently (early 2018). There might be some glitches especially as new features roll out. We haven't run into anything, but it's good to be aware. When moving from another system, it's likely you won't be able to bring all your data. We were able to bring all of our client names and information, but not service history. We got around this by storing service history as client visit notes. It takes a while to set everything up, because it is so configurable. It doesn't have defaults, which means there's no "Quick Start". You need to set up your Service Categories, Services, Employee Templates, Security Roles, Employee Categories, Manufacturers, Product Categories, etc etc.
Publié le 05/07/2019
Great Interface for Ease of Use
Commentaires: Our overall switch to Meevo 2 was as easy as it could have been. Change is nevery easy and and it is a process! However, we are very glad we did it. Our integration specialist did an excellent job of being available to help along the way. Customer support availability has improved dramatically over the last year. We are looking forward to sticking with Meevo 2 for many years.
Avantages: There are many aspects we really appreciate with this software compared to others we've used. The interface is very sleek and makes it easy for a beginner to begin scheduling appointments and checking out clients. The more advanced features in the program are pretty simplified but give me most of the information than I need on a daily/monthly basis. I use a couple of the integrations that are very helpful.
Inconvénients: If you are making a swich, do your homework! Take an extensive look at the features in your current software that you use on a daily/monthly basis and see if Meevo 2 is a good fit. We have had some failings in this area. However, Meevo 2 is constantly making updates that are addressing some of the things that are important to me and the front desk staff. Overall, we are very happy we have made the change to Meevo 2.
Publié le 28/10/2019
Salon & Spa Software
Commentaires: With change, there is always a lot of learning to do, but so far I have been able to figure out what I need or call support to assist.
Avantages: Switching from their desktop platform to their cloud platform has been great. It has allowed me to easily log in to assist users as well as to remotely pull the data I need without interrupting the front desk.
Inconvénients: MR040 report from Millennium is not in Meevo2, but I am working around that. The user guide is helpful, but it is not as organized as I would have liked.
Publié le 29/07/2019
Great salon software!
Avantages: Very easy to use and easy to customize. The help manual is well written and easy to follow. There is a lot of freedom in the software but not so much freedom it takes too long to install, implement, or incorporate. You can use almost out of the box or make it your own.
Inconvénients: The items you desire are not always located in the most intuitive of places. The back button takes you completely out of the section you are in; you must remember to hit the "x" rather than say to go back. While the conversation bar is really neat tool, you must enter the words exactly as it expects.
Publié le 28/10/2019
Commentaires: Overall we are some what satisfied.
Avantages: What I like about meevo 2 is being able to do things remotely. I can check daily sales, bookings and make appointments from anywhere. I like the live chat feature
Inconvénients: The thing I like the least is how many layers there are to get to what I’m looking for. The search bar doesn’t always recognize what I am looking for. I’d like to have reports that are more detailed for individual stylists. I’d like to have a live texting feature as well as text marketing. There are features I liked with millennium and features I preferred from a different system.
Publié le 22/10/2019
Phenomenal Software for Salons and Spas!
Commentaires: Meevo 2 is allowing me to run our business much more efficiently. Goal setting, inventory, and day to day tasks are so easy to access and use. The support staff is incredibly friendly and having the online chat option is great.
Avantages: It is so user friendly. You can put someone in front of it that has never seen it before and within 10min they will know enough to get by. The walk through help and customer support chat is so helpful for new hires. Our staff loves having all of their important info right at their fingertips.
Inconvénients: The only complaint I have is just getting our payroll set up. It was very tedious but now that it's done, it works great.
Publié le 17/06/2019
Commentaires: My overall experience has been great!
Avantages: I live what it does for my business. Tracking information is so important when it comes to making business decisions and the reports module is extremely valuable. Being able to see what my employees are doing in Meevo2 helps me fix mistakes and catch thieves; I've worked with Meevo2 staff a few times in relation to employee theft. I am extremely pleased that customer service is so easy access.
Inconvénients: I don't like using the "White Board;" if I have an issue I should be able to have customer service take note of it... it's kind of a deterrent to do anything else. Marketing was a disappointment and I really don't like how they do business. Somehow my business ended up with 2 accounts unintentionally and they wouldn't let us out of the contract (we only have 1 location). Thankfully Meevo2 (the powers that be) was able to intervene and fix the problem for us. I wish the payroll reporting would include employee taxes and such; then it would be a complete payroll function.
Publié le 28/10/2019
Great System / Awesome Team Of Professionals
Commentaires: MEEVO has been a change for the better for our business. Our staff seems to be adjusting well to this change and we are thrilled with the customer service and IT department. We have built alot of relationships with the MEEVO staff and we hope to continue to grow and better our business with this awesome software! Thank you!
Avantages: user friendly - offsite capability - smart center
Inconvénients: reports - having to set things up in multiple areas - memberships did not convert 100%
Publié le 17/06/2019
Awesome, other than account set up
Commentaires: The software is great, we will continue using it
Avantages: I like the reports that you can pull and the girls love the scheduling system
Inconvénients: Having to change our password all the time and make it so long with all these extra things has almost made us get a new system. We only log into one account now because no one can remember their password and when they do we have to change it again in a week. Just allow us to use one simple password without having to change it.
Publié le 17/06/2019
Commentaires: I switched from the original Millennium because I didn’t like that I couldn’t get on it from my phone or house computer. It’s fairly new but has a lot of room for improvement.
Avantages: It’s cloud based. I can get into it from my phone or house computer.
Inconvénients: Glitchy, confusing, reports are confusing and not totally user friendly. Our time jumps on the screen off and on making appointment times change. A lot of the cool parts of the original Millennium aren’t available. Also doesn’t let me in on my phone sometimes.
Publié le 10/06/2019
Meevo 2 Review
Commentaires: We love the goal setting section! Also, that you can connect from anywhere using the same login and that all of our students can access without having to download an app.
Avantages: The support. There was lots of assistance during setup, the online training videos are fantastic, and ongoing webinars are helpful for all users of the software.
Inconvénients: Limited reporting in Central Office. Cannot see inventory on hands from all locations at once.
Publié le 10/06/2019
-You can customize it
-Support will usually get back to you within one day
-Reports are useful
Glitchy, always having random pop-up errors that don't relate to anything that you have to ignore
Slow, we use this as a system to have students clock their hours,they always complain about it
We've had to learn tricks to get it to work they way we want to, avoiding pop ups, errors, etc.
Publié le 14/06/2019
Life made Easy!
Maria i. S.
Commentaires: It has optimize my work and helps me see a bigger picture of the business. It has taken it onto a whole new level! Increased sales, Increased clients and easier overall management.
What I love most is the "Walk-Through Help". I dont need to be calling to ask for help when I want to learn something new. I just click on it and it takes me Step-by-Step on how to do whatever it is I need. Also, The easy way to ensure I have my clients data on the system. For me its crucial that I keep each and everyones formulad I have made and that makes it easier for me and gives my client more security in what I am doing with their hair. They know I wont be guessing which colors I used because I always keep track.
I simply LOVE IT!!!
Inconvénients: The least I like is when I am trying to print X or Y Report of my sales or cash register management, sometimes I need to go directly to the Meevo software so I can access it. Its a small glitch, and its not that big of a bother because I still can access it directly in the program.