Avis clients sur Freshmarketer
par Freshworks4.5 / 5 21 avis
Publié le 07/11/2018
All-in-one tool for marketers
Commentaires: I'd recommend Freshmarketer's free forever plan. It is best for bloggers, affiliates, small businesses, and startups. The premium plan is for medium and large businesses.
Avantages: As a marketer, freshmarketer is what always helps me and my team. It offers you with multiple apps and features which means you don't have to buy all those apps individually. For instance, it comes with a heatmap, A/B testing tool, funnel optimization, etc. You don't need a separate split testing or conversion optimization or survey tool if you are using freshmarketer. So it does save a lot of money at the end of the day which is a big plus. Chrome extension is really helpful. You can create and manage campaigns right from your browser. You can use it free for life but with limited features.
1. It is expensive. There is a free plan but it is too basic in nature and you won't be able to use the best features. And when you want to switch to the paid plan, it gets really pricey.
2. There are bugs that might irritate you. It is still in the developing stage so most of the issues get fixed but you will experience new ones but it is evolving.
Publié le 17/05/2019
Commentaires: You can try it for free! So many tools you can use for free. You can tell they care about user/business requirements and challenges. A UX dream.
Avantages: I needed a solution to help me identify the reasons behind poor conversions. I had many assumptions and hypothesis. But I knew to test each factor would take forever until I found Freshmarketer. It is the one shop tool to answer all your hypothesis by iterating experimenting. Also, they are a great resource. They are great at explaining a process, why it's needed and it's benefits. Their forum analysis is my favorite feature.
Inconvénients: It takes time to set up the first test. Just like everything, there is a learning curve involved.
Publié le 24/04/2018
Freshmarketer is a simple yet powerful tool for making A/B test, Split URL test, Funnels, etc.
Commentaires: It is helping the company that I work for to better understand it's users behavior on the site in order to make the process easier and increasing conversions
- Really simple to setup either the connection to the app and tests.
- Lots of features to experiment with.
- Nice user interface.
- Great documentation.
- Since it is based on JS, may be slow some times
- The pricing can be high
- Can be a little confusing to set up a split test for the first time.
- Documentation hard to find
Publié le 09/03/2019
Efficient Multi-tool for your Marketing Team
Avantages: Multiple apps and features all in one place. Keeps your workflow clean. Very intuitive, good for efficient onboarding Funneling and heatmap tools are top notch. A/B test insights have more than made up for the cost on their own
Inconvénients: Price might be high for certain smaller organizations, but most can probably gain way more through insights than Freshmarketer will ever cost. Documentation isn't the best
Publié le 05/03/2019
Good but imporvement is still needed
Avantages: Freshmarketer is an excellent tool to provide supreme customer support and testing on your websites. I tried to configured it yet at some point is easy to use, somo functionalities require to have some deep knowledge. It is difficult to decide which plan in terms of data is required.
Inconvénients: Technical knowledge is required to have full access to advanced features.
Publié le 06/12/2018
A better option to know who sees your website.
Commentaires: This software is intuitive, which has turned digital marketing to new experiences in which we focus in another way and point of view on what our customers need and need, simply with an analysis or tests on heat maps.
Avantages: Freshmarketer offers different tools such as A / B tests included in heat maps to obtain more specific analysis of those who visit your website, in this way we can better understand the behavior of those who visit us.
Inconvénients: I think Freshmarketer needs to update certain things to improve the performance of its interface and that each user has a better experience.
Publié le 10/10/2018
I recommend Freshmarketer
dynamic tool very affordable, with interesting features where we could make maps of the applications, forms of single page.
also offers us an Optimizely business function to add custom attributes is wonderful
Inconvénients: I can not think of any their A / B test tools are really powerful and customer support is excellent
Publié le 12/04/2018
Simple, non-intimidating dashboard yet well-rounded applications package
I like it most for its heatmaps, funnel analysis and session replay recordings. I prefer A/B Testing through a different software, but this one is decent; I do appreciate that they've recently introduced AB test settings to auto-allocate 100% traffic to the winning variation and auto-pause the experiment upon the announcement of the winning version.
It's a non-intimidating interface and I'd recommend it to the relative beginner and small/medium businesses. The pricing is decent, and though I don't use the customer support that much, I find it reassuring to know that they are available 24/7.
Inconvénients: A tiny hiccup on the heatmaps is using them on pages with infinite scroll. Freshmarketer do however regularly seem to listen to customer feedback as they issue regular updates rather frequently. Thumbs up for that.
Publié le 12/09/2018
Very good tools for digital media and with A / B tests
Suhayl del carmen B.
Avantages: It really is an excellent software, with tools designed especially for digital advertisers, giving the options to perform A / B tests. The heat maps are quite useful, Freshmarketer is easy to use and has a good user interface.
Inconvénients: I have nothing against this software, my doubts were quickly addressed when I needed help.
Publié le 01/01/2019
Freshmarketer is full of alternatives that will please you
Commentaires: We would have liked to know that it would be hard for us to make many of our employees learn how to use it, for those who do not know about Freshmarketer technology it became a bit complicated.
Avantages: We like to explore the many alternatives of Freshmarketer. They are many! But what we like the most is that reports have the option of being customized.
Inconvénients: With the recent updates many of the small errors caused in the program were eliminated completely, currently there is nothing that we do not like.
Publié le 12/09/2019
VERY GOOD MARKETING TOOL
Commentaires: With A/B testing you can make necessary changes in product , website etc and retain more customer
Avantages: A/B TESTING this one thing is best . You can understand your customer using various heat maps . You can know which part of website customer spend maximum time and which part he was reluctant to enter information.
Inconvénients: performance and speeds needs to improved . Better tutorial needs to be designed for new people . At times system is very slow
Publié le 16/02/2018
Useful, easy and cost-effective
URL clubbing for a single step in funnel
Clicks on sections shown as percentage of the total clicks
Set up and onboarding should be made easier
Should have an advanced feature of account based attribution
Publié le 20/08/2019
Freshmarketer: tool for powerful thermal maps
Commentaires: Highly recommended to achieve better results with the analysis of elements on thermal maps. It will be very helpful for small businesses that wish to optimize their sales funnel analysis, and the document mapping processes with which they work.
Avantages: We really liked that thermal maps are so dynamic. The communications panel is extensive, and very varied. Different customer behaviors can be added to the mapping processes, and website analysis can be done.
Inconvénients: It should be noted that freshmarketer does not integrate into online survey management pages. We have tried to use it to work with surveygizmo and the results have not been as satisfactory. It does not handle tests of variants internally, and it takes time to segment the campaigns.
Publié le 30/10/2018
Avantages: This app I really easy to set up compared to other apps of its kind. It also has a lot of features which you can play around with to get your desired outcomes.
Inconvénients: I found that the first test is not easy to set up. There is a lot of self learning to get through but once you have that, you are on your way.'
Publié le 25/04/2018
Great Product and Customer Support
Avantages: Its easy to use and understand. It helps in getting the insights that we actually need. Plus the customer support is always ready to help anytime.
Inconvénients: Nothing really. Uptil now i havent faced any issues with the product. The UI is amazing also. Thanks for the support.
Publié le 26/07/2018
FreshMarketer is a great heatmap and site analysis tool
Avantages: It provides a clean, easy read of heatmaps and funnel analysis for each website you set up on there. Customer replays are also super helpful to help understand how people are interacting with the page.
Inconvénients: Sometimes it can be a little difficult to set experiments up and using the A/B editing tool isn't the easiest for someone who is new to the software.
Publié le 28/02/2018
Good Feature Set But Poor Implementation
Integrated form analysis.
You can create custom funnels.
You can see the heatmaps for your experiment variations.
It's cheaper than most alternatives.
Inconvénients: Technically not very great. I've had problems every single time I created experiments (or even form analysis). So I've heard that "we analysed this and it seems it's an issue from our side" sentence more than once and unfortunately support was not very fast. You can use this if you are a small to medium size company and you have time to spare.
Publié le 30/04/2018
A must-have tool when you get started to know what your audience does on your site.
Avantages: Heat maps & session recording gave us many insights that were unknown until we used the tool to learn from the data.
Inconvénients: Wish the UI was easier and more marketer friendly. Right now it is functionally very strong but not easy for a new user to understand. Fortunately, their team was very supportive in helping us over multiple online calls to assist with any doubts.
Publié le 28/03/2018
This software is cheaper than others alterntatives.
Avantages: Freshmarketer offers features like heatmaps, session replay, A/B testing, among others. Also It permits integrated form analysis.
Inconvénients: Freshmarketer offers features like heatmaps, session replay, A/B testing, among others. Also It permits integrated form analysis. The support team does not anwer quickly.
Publié le 29/11/2018
I can only recommend it
Avantages: Interesting set of features, reasonable price and good customer support.
Inconvénients: I had a few glitches when creating experiments, but had those fixed via customer support.