Avis clients sur Fons

I no longer dread billing my students.

Commentaires : I love teaching guitar, but I hate the tedious administrivia part of running your own business, and until recently the worst part was scheduling and billing my students. I tracked their lessons with pencil and paper, and used email to schedule and bill. Looking back on it, the whole process was incredibly inefficient and prone to miscommunication and mistakes. Now my calendar is synced with my students, and the billing happens behind the scenes. When I first signed up with Fons I think it had just opened for business, and I'd occasionally encounter bugs. Their customer service is AMAZING. Like, "how do you stay in business with this level of service?" amazing. Not only did they genuinely care if I had a problem, often things I reported got fixed within a few days. The app now feels solid and I recommend it without reservation.

Avantages :

Not spending six hours at the start of every month calculating and emailing invoices to each of my students.

Inconvénients :

A minor gripe: I'd like to have access to a record of each email Fons sends on my behalf.

Great support, just not a great fit for my business

Commentaires : Very good experience and I wish the features (enhancements) I needed could have been worked in to their 'roadmap', but unfortunately it wasn't to be.

Avantages :

The team behind Fons is exceptional. My experience was that they did more than any other SAAS platform to get to know me, my work flow, and connect on a personal level. Extremely helpful and responsive.

Inconvénients :

There were features I needed (down-time "padding" before and after appointments, keeping count of the number of appointments used in a billing cycle to name a couple) that I really needed and did not seem to be forthcoming.There were a couple of incidents of clients getting double-billed which, to their credit, Fons made good on right away ... but I just can't have that happening to my clients.

Great Customer Service

Commentaires : My overall experience with fons has been relatively good. The customer service has been helpful with all of my issues and there are definitely some wonderful benefits with Fons, but there are some issues with layout that could use improvement.

Avantages :

I have had excellent customer service experiences with Fons. It is also wonderful to have a scheduling app where clients can schedule and pay for their appointments and include the option to purchase in bulk!

Inconvénients :

This software is a bit complicated to use at times. It is hard to find how to do certain things, and there needs to be more direct options for certain actions. Sites like these should be laid out in the easiest manner for the simplest laymen to use. It would also help to have an option for a business policy to be read by clients before scheduling appointments and when appointments are being confirmed so that the policy is fresh in their minds and for liability purposes.

I highly recommend automating your music teaching business with Fons

Commentaires : I was able to automate all my monthly tuition and recurring lesson packages quickly and with no problems at all. My prospective clients are able to book their initial consultation with me in just a few clicks, and then they are all set to be part of my studio when they are ready to schedule their lessons. It's made my studio administration so much more manageable! No more invoicing, and everything I need is in one place.

Avantages :

My favorite thing about Fons is that I am able to set up my studio schedule and billing once, and then concentrate on teaching. The automated recurring subscriptions and packages for lessons removed the need for invoicing, so I no longer have to chase down tuition, while at the same time, I can adjust billing easily when needed. It saves me a ton of time every month.

Inconvénients :

The only recommendation I have is to eventually allow for two-way calendar sync, but this is a minor concern.

Fons adds value and simplicity to my business

Commentaires : Fons adds value to my music teaching business by taking most billing and scheduling matters off my plate. I set my policy and explain it to my studio families, and Fons takes care of the rest. There are no more "we were on vacation during one of our lessons last month, so we're going to pay you less this month" conversations. It's great having a system I can count on to make sure I get paid and taking care of most of the issues without me having to step in. I have to add that the Fons support team and the broader Fons community are amazing. They are incredibly responsive when I have questions or issues. They also roll out new features all the time, usually in response to suggestions made by the people who use the software. I get the sense from everyone I have interacted with at Fons that they truly want my business to succeed and to help make that happen.

Avantages :

As a music teacher, I strongly prefer to keep my conversations with students and parents about music, building confidence, and having fun in the process. Toward the bottom of the list would be chasing down payments or being the studio policy enforcer on things like last-minute cancellations. With Fons, after some initial setup and onboarding with new students, I generally don't have to talk about payments or scheduling. With a little bit of training and coaching, my students know they will be charged automatically and on a regular basis, which turns out to be a point of convenience for them because it's one less bill they have to remember to pay. So in turn, I can count on getting paid regularly and consistently while giving the vast majority of my attention to my students and their development.

Inconvénients :

Fons doesn't have any major issues in my opinion...but in the future, I would love to see 2-way calendar sync so that Fons can determine my availability using appointments on my calendar that aren't related to my business (similar to what Calendly does). This would be a "nice to have" and not a reason I would decide to use/not use the service.

“FonsMo” Me

Commentaires : The best experience I ever could’ve asked for!

Avantages :

The Fons community as well as the ease of scheduling and selling packages and appointments.

Inconvénients :

I would only like to see more opportunities for more freedom in collecting different kinds of payments detached from any specific package, workshop or appointment. It would also help to be able to sell long-term services with more “in-house financing” capabilities, e.g flexible or graduated payment plan options or the option to pay it down like any other credit account.

A vital business tool that saves both time and money!

Avantages :

For me, the best part of Fons is that I no longer have to send invoices, record payments, and bother clients who don’t pay on time. It is all done automatically. I also love their personal customer relationships.

Inconvénients :

The only issue that I found was the initial onboarding of clients and learning how to use Fons. I am not the most tech savvy. That being said, the customer service team is terrific, and they are always willing to help!

Best scheduling and billing software

Commentaires : Overall, I has been very easy to use and implement.

Avantages :

Fons makes scheduling and billing so easy. It has reduced my admin hours to at most 2 hours a week.

Inconvénients :

There isn't much that I don't like. I wish I could drag and drop calendar appointments. However, they are constantly adding and upgrading new features, so this may be in the works!

Amazing software & even better customer service!

Commentaires : Fons is the best platform for ease of scheduling, invoicing, offering many pricing options & subscriptions, and CUSTOMER SERVICE! The Fons Family facebook group alone is worth its weight in gold. [SENSITIVE CONTENT HIDDEN] is an incredible, intelligent, heart centered [SENSITIVE CONTENT HIDDEN] who truly cares about the success of his customers. I’m thrilled to have found a software & support community that fits all of my needs (& more!!). Can’t recommend Fons enough!!

Avantages :

Fons is an awesome platform that’s super easy to use and fits my exact needs as a coach & consultant. I love the ease of client booking, options of subscriptions and packages, and the interface of the software. My clients all love it as well!

Inconvénients :

My phone calendar stopped syncing with the app (likely my phones issue and not the app). Other than that, it’s awesome!

Worth it!

Commentaires : It has been great! We've been very happy and grateful for this product

Avantages :

Customer service and usefulness. This team has really figured out what small, service businesses need!

Inconvénients :

I wish we could get the activation bar to go away

Just What I Needed

Commentaires : I had been monthly invoicing people for piano lessons and often having to ask 3-4 times and suspend lessons in order to get paid. Fons has now taken over all the work for me. I got my time back and no longer have to create monthly invoices. Payments are automatically done so I never have to ask twice for payment, it just shows up. The amount of stress this has taken off of my is tremendous!

Avantages :

This software is easy to navigate and understand. It solves my problem of creating invoices and hoping that payments come in.

Inconvénients :

It has not worked 100% yet. Each month so far I've had to get help with some aspect of my getting payments.

Fons Review

Commentaires : Overall I have enjoyed using this product, but what stands out most is the team behind Fons. They are my favorite team to work with outside of our organization and bend over backwards to meet our needs.

Avantages :

Scheduling and subscription is the most impactful element of this software. Without ease of scheduling and billing, we could not keep our large number of lesson families happy.

Inconvénients :

I feel that navigation could be quicker and easier at times. Also, the small quirks you have to remember when adding family members are interesting.

Fons is incredibly easy to use and makes life easy for me and my clients

Commentaires : Benefits include: Less headaches, bigger bank account, and more time to focus on making/teaching music.

Avantages :

First off, the customer support is amazing. Very quick to respond, friendly, and of course helpful. I've been teaching private music lessons and tutoring for almost 10 years, on and off though because of the headaches that come with scheduling miscommunications, chasing payments, etc. Fons takes care of all that without me having to work for an agency that will take a 70% cut. I've never been happier to teach since using Fons.

Inconvénients :

I wouldn't consider it a con, but as a user in Canada, I hope that one day there will be alternative payment options for my clients other than credit card.

Game Changer

Commentaires : Fons really zeros in on the core of business admin: the transaction. It really gets it right. This pivotal change, updated everything for my admin. It’s like I have a brand-new business that’s already running.

Avantages :

The biggest impact is the auto-pay feature. It eliminated a huge monthly task. All but 2 of my clients were happy to jump on board. Fons gave me a form letter to customize and send to my clients. The letter was positive and respectful, not pushy. No salesman speech, just a frictionless transition. This is the vibe of all my dealings with Fons. Integration was a breeze. I spent a weekend entering client info, and sent them the form letter. Then just waited for clients to roll in.

Inconvénients :

The transition also meant a significant policy change for my clients, and a raise for me. So I’ve been very alert to potential glitches bc i don’t want to bother them at all. So far it’s been good, but a few minor things have needed to be re-entered. However, it’s hard to tell if that is a user error or a glitch.

Avantages :

I've been a private tennis instructor for over 20 years. I teach 25-30 hours of private and group lessons per week and typically spend 10-15 hours scheduling, rescheduling, tracking down checks and depositing them into the bank. I've tried a number of different scheduling apps (Mind Body and others) as well as a combination of google cal and fresh books to help with efficiency. I've found these platforms to be either super clunky, cost too much or just flat out sucked. I started using Fons a few months ago and at first it seemed too good to be true. From the moment I signed up the customer service team was there and has been incredibly responsive. I'm not very tech savvy but it has been so easy to use and all my students love it. It basically combines scheduling, billing and payments into one easy program. Now that all my students have converted over to Fons I spend less than an hour on administrative time per week.

Fons Review

Commentaires : Fons allows me to invest my full energy into teaching my students when we have our lessons, rather that spending time and energy discussing policy and payment. My relationships with families of my students have been greatly improved because of Fons!

Avantages :

I am a piano teacher, and I love that Fons has eliminated all of the awkward conversations about money and payment with clients. Fons automatically bills clients on a per lesson or monthly subscription basis, it has been really great to not have to keep track of forgetful clients and chase payment. Fon’s customer service is very helpful, friendly and quick.

Inconvénients :

While the monthly fee is very low, the processing fees are slightly higher then other comparable services for music teachers. The processing fees are more than worth it for the time I save, and the ease of use of this program!

Fons is a life saver for any business!

Commentaires : Amazing :)

Avantages :

The automatic billing has saved so much time! It has allowed us to easily scale and leave behind all the manual labor we were doing with tracking payments.

Inconvénients :

It can be a bit slow but the team is great and fixes any lagging quickly for us!

Fantastic and Helpful Fons

Commentaires : Fons has completely automated by business's billing and scheduling. Parents of clients are happy and have had no issues. Customer support is OUTSTANDING and IMMEDIATE.

Avantages :

Fons truly automates billing so you don't have to invoice your clients. It makes it easy to send out appointment requests, reschedule them, and the link to my phone calendar is fantastic and updates instantly. The layout is clear and unfussy, and the product does exactly what it says it will do.

Inconvénients :

I would like a couple of additional features, which I hear are in the works for the near future. One is the ability to bill a client for a simple fee not connected to a calendar appointment. And the other is to connect to Quickbooks. That said, this software is doing GREAT things.

Fons has been awesome and it keeps getting better. Makes everything so much easier.

Avantages :

For the most part it works really well and is super easy to use. The Fons team is always ready fix any problems and their support is above and beyond.

Inconvénients :

Right now that the bugs have been worked out. I don't have any cons.

Perfect marriage of appointment scheduling and invoicing

Commentaires : Recurring automatic payment based on actual appointment usage is brilliant. Team is extremely responsive and always incorporating feature requests as upgrades to the site. I've only been all-in on this platform for about a month and it's already better than when I joined because they are so quick at building new features. Customer service is stellar.

Avantages :

Integrates scheduling and payments beautifully, makes it easy to tie payment requests to scheduled appointments. Killer feature for me is the ability to schedule recurring package purchases that are automatically billed when the previous package runs out.

Inconvénients :

I wish it had more bookkeeping functionality, more customizable reports, ability to record expenses, etc.

Fons Is Great!

Avantages :

My school is new to Fons and we are continually impressed with the level of customer service. We have received absolutely top-notch service from the moment we became a prospective client and throughout the onboarding process. Their rapid-fire response team addresses issues quickly, honestly, and is constantly showing proof of ongoing product innovation. We are looking forward to a lasting working relationship with Fons. Bravo!

Inconvénients :

limitations in reporting and attendance records

Fons makes finances easy

Commentaires : I don’t have to chase after payments any more

Avantages :

Fons is easy to set up, simple to onboard customers, a snap to receive payments

Inconvénients :

Not much; any issues that have arisen have been quickly resolved

great app!

Commentaires : Have had 3 different service providers use the app and love how easy it is to schedule, pay, communicate, etc. Would definitely recommend for small businesses who need scheduling and payment systems.

Avantages :

super easy to use for customers - intuitive, simple, clean, never have any questions

Inconvénients :

no applicable. I'm a customer of the primary users

Easy to use and work with

Avantages :

It's saved me a load of time on my admin and makes it so much easier to organise my schedule. Invoicing is seamless.

Inconvénients :

Can't think of anything! The new features have really streamlined the experience and mean I don't have to chase payments.

The ideal solution to manage my music school and gain more time to teach

Commentaires : Scheduling the lessons has also been a very smooth experience with this platform. I can set my schedule and students can book their lessons conveniently through the app.

Avantages :

One of the things I love most about this platform is its ability to automate payments. I no longer have to worry about sending bills or chasing students for money! Now the payments are made automatically, which allows me to focus on what I love: teaching music.

Inconvénients :

I would like more customization options in terms of design and appearance. While I understand that this platform is primarily designed to be a functional business solution, it would be great to be able to customize the interface to more suit my personal style and brand.