En savoir plus sur Omnichannel Personalization

RichRelevance est un leader mondial en matière de personnalisation de l'expérience client, stimulant la croissance numérique et le taux de fidélisation des marques et commerces de détail B2C/B2B.

En savoir plus sur Omnichannel Personalization

Avantages :

Non disponible

Inconvénients :

Non disponible

Omnichannel Personalization - Notes

Note moyenne

Facilité d'utilisation
3,3
Service client
4,0
Fonctionnalités
4,0
Rapport qualité-prix
3,7

Probabilité de recommander le produit

8/10

Omnichannel Personalization a reçu une note globale de 4,3 étoiles sur 5 d'après 3 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (3)

Allan bo C.
Allan bo C.
Digital Business Developer @ Atea Danmark (Danemark)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Endless possibilities

5 il y a 4 ans

Avantages :

Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.

Inconvénients :

The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.

Simon B.
Senior Ecommerce Merchandiser (R.-U.)
Vente au détail, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Create and Craft

4 il y a 3 ans

Avantages :

There is a vast array of options available, allowing you to manipulate every section of the website depending on your needs. However, the algorithms in place, along with the multiple strategies mean you don't have to delve into the minutiae if you don't need to

Inconvénients :

The reporting has long needed improving in terms of knowing which products have performed well, although this is now being improved with the introduction of a new suite of reports.

Joseph N.
Assistant Optimisation Manager (R.-U.)
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good

4 il y a 4 ans

Commentaires : Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

Avantages :

Displays a good level of AI product recommendations without a need to manipulate results. Makes best, relatively accurate output for new products as to what product recommendations display.

Inconvénients :

Reporting limitations. Want/need a view of performance at line level.