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En savoir plus sur ZIWO

Gérez les appels téléphoniques, WhatsApp, les conversations par SMS, le tout en un seul endroit. API et plug-ins CRM complets. Numéros de téléphone virtuels dans n'importe quel pays.

En savoir plus sur ZIWO

Avantages :

Fast creation of the account. More users we have, users are given a discounted rate.

Inconvénients :

I don't like that it does not run in the background. It logs you off if screen goes off.

ZIWO - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,0/10

ZIWO a reçu une note globale de 4,7 étoiles sur 5 d'après 84 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (84)

Ibrahim
Ibrahim
Customer Service Agent (R.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ziwo is making my work experience easier and funnier

5,0 il y a 3 ans

Avantages :

The user-friendly interface and the easy way of using it

Inconvénients :

Extracting the call record and redesigning the layoutt

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager (Émirats arabes unis)
Traduction et localisation, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Many features that allowed us to Improve our team's productivity!!

5,0 il y a 2 ans

Commentaires : We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Avantages :

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Inconvénients :

I cant think of anything, its very helpful and we rely on it in our daily tasks

Daphne Gayle
Sales Manager (Émirats arabes unis)
Fabrication électrique/électronique, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Contact Center Solution

3,0 il y a 3 ans

Commentaires : Neutral

Avantages :

Fast creation of the account. More users we have, users are given a discounted rate.

Inconvénients :

Customer Support is not okay. Long time in responses, no answers.

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Abdelrahman
Contact center Manager (Égypte)
Banque, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

SCB Contact Center

4,0 il y a 8 mois

Avantages :

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Inconvénients :

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Roisin
Human Resources Executive (Émirats arabes unis)
Traduction et localisation, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Call recording saved us!

5,0 il y a 2 ans

Avantages :

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Inconvénients :

Nothing to mention, however, an updated mobile version would be great!

Neha
Teach Coach (Inde)
Assurance, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

General feedback

5,0 il y a 7 mois

Commentaires : Overall experience is good. Its convenient to check the sla & all the relevant details on one page.

Avantages :

Its convenient to call. We can dial even in uae as well as indian customers. Just put the number & we can connect with the customer & even after the call ended we can listen to the conversation with recording.

Inconvénients :

If we have to change the user details, you have to delete user & then create a new id. Please applicable this feature.

Raed
Country Manager (Liban)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Thanks ZIWO team

5,0 il y a 8 mois

Avantages :

it's easy interface, can track our call center agents as well as flexible to access.

Inconvénients :

we have been waiting the time to launch the mobile App, I think will be perfect.

Rizwan
Insurance advisor (Émirats arabes unis)
Télécommunications, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ZIWO the best

5,0 il y a 8 mois

Commentaires : It so far so good having great experience with ZIWO so far

Avantages :

The calling is so accurate and efficient without distortion. Easy to convey the message

Inconvénients :

All is good just try to get the appearance in more dashing way so it looks more charming

Fatima
Customer Service Rep (Émirats arabes unis)
Formation professionnelle et coaching, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ziwo

5,0 il y a 8 mois

Commentaires : it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Avantages :

it good and easy to use and helpful, needs to add chat between users and email access templates.

Inconvénients :

it good and easy to use and helpful, needs to add chat between users and email access templates.

Rakesh
assistant sales consultant (Inde)
Assurance, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Service from Ziwo

5,0 il y a 8 mois

Commentaires : It was great as it gives me freedom to connect with more people

Avantages :

With the help of Ziwo we can call to any of the country across our globe

Inconvénients :

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Manar
Customer Care Leader (Émirats arabes unis)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Positive and negative points on Ziwo

4,0 l’année dernière

Commentaires : its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

Avantages :

* Easy to login * voice is clear* country code added by default

Inconvénients :

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

Yazan
IT Business Analyst (Émirats arabes unis)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Requires little enhancements

4,0 il y a 4 ans

Commentaires : Support has to be enhanced more

Avantages :

Easy to maintain and to administrate. in general the quality is very good.

Inconvénients :

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Réponse de l'équipe de ASWAT Telecom & Media

il y a 4 ans

Thank You Yazan !

Chris
Sales Manager (Émirats arabes unis)
Conseil en gestion, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great System

5,0 il y a 3 ans

Commentaires : Great and easy system to use, very straight forward and helpful for all round business use

Avantages :

very easy system to use for all business needs.

Inconvénients :

No mobile phone application, would be helpful for when out of office on the road

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Thank you, Chris! We here at ZIWO have made customer satisfaction our top priority, and your suggestions are highly appreciated!

Abd Aljabbar
Operations Engineer (Émirats arabes unis)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very good site

4,0 il y a 8 mois

Commentaires : IT's very good, i suggest it for every one that looking for soft phone for his buesness.

Avantages :

It's very easy to use and deploy, also its perfect to manage your agents.

Inconvénients :

It's recorded every single call and show you who received it with.

Rayan
CS expert (Suède)
Services aux consommateurs, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ziwo app

5,0 il y a 4 ans

Avantages :

easy to use ,followed by the administrators to keep it improved

Inconvénients :

nothing , I wish if I can use it in personal calls as well if it can be used to dial numbers all over the world not only inside UAE

Réponse de l'équipe de ASWAT Telecom & Media

il y a 4 ans

Thanks Rayan. Appreciate your kind words

amna
Customer Service (Émirats arabes unis)
Biens de consommation, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Review

5,0 il y a 3 ans

Avantages :

Easy options to change status, Redialing option beside a dialed number.

Inconvénients :

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Thanks for your trust, Amna! We're thankful for amazing customers like you. We have made some changes based on your amazing feedback. Thanks a lot!

BHAVESH
insurance advisor (Émirats arabes unis)
Assurance, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

easy to use , simple and efficient

4,0 il y a 4 ans

Avantages :

This software is so good , efficient and simple to use .

Inconvénients :

not really . all is alright with this software

Réponse de l'équipe de ASWAT Telecom & Media

il y a 4 ans

Thanks a lot Bhavesh. Appreciate it!

Emmanuel
Customer Service Supervisor (Émirats arabes unis)
Produits alimentaires, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Overall Performance

5,0 il y a 4 ans

Commentaires : 100% astounding!

Avantages :

It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!

Inconvénients :

You should also work on including ACW on it. But still good job for the Team.

Réponse de l'équipe de ASWAT Telecom & Media

il y a 4 ans

Thanks Emmanuel ! Appreciate your kind words

Noorul
Noorul
ICT Manager (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Externalisation/délocalisation, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Ziwo is the best option for your quick call center needs

4,0 il y a 3 ans

Avantages :

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Inconvénients :

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Muhammed
Rider Support (Émirats arabes unis)
Services aux consommateurs, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Aswat

4,0 il y a 4 ans

Commentaires : Nil

Avantages :

Great software, works out perfectly for me.

Inconvénients :

There is a delay of 2-4 seconds on a call.

Réponse de l'équipe de ASWAT Telecom & Media

il y a 4 ans

Great Muhammed. Happy to assist you in your work !

Muhammad
Customer support analyst (Inde)
Compagnies aériennes/Aéronautique, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent Software for call

5,0 il y a 2 ans

Commentaires : It is easy to track and check the call recording. As working in customer support it is very helpful.

Avantages :

Easy to track over activities and user friendly

Inconvénients :

After attending the call the hold, mute, and transfer page would get minimized

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Thank you Muhammad so much for sharing your positive feedback about our software from a customer support point of view!! Our team is extremely happy to hear that their work has paid off! Your feedback is highly appreciated, Thank you again!

Gracious
Customer Support Specialist (Nigeria)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Ziwo

4,0 il y a 3 ans

Commentaires : So far, the experience has been great. Looking forward to greater things.

Avantages :

I like that when transfering calls, it automatically puts the rider on hold and immediately transfers the call.

Inconvénients :

I don't like that it does not run in the background. It logs you off if screen goes off

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Gracious, thank you for the great review! We've taken your thoughts to heart and we're planning on making some changes based on your recommendations. Cheers!

Mohamed
Customer support specialist (Émirats arabes unis)
Banque, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

My experience

5,0 il y a 2 ans

Avantages :

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Inconvénients :

Till now the program is working without issues or difficulties

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!

Bereketeab
Customer service executive (Éthiopie)
Services aux consommateurs, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Ziwo review

5,0 il y a 3 ans

Commentaires : it's great. Have enjoyed it.

Avantages :

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Inconvénients :

I think its great. I don't really have any complaints regarding the software.

Réponse de l'équipe de ASWAT Telecom & Media

il y a 2 ans

Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!

ABDALLAH
Marketing manager (Arabie saoudite)
Production alimentaire, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

It is convenient for us.

5,0 il y a 4 ans

Commentaires : Satisfied so far and will add a new agent.

Avantages :

Overall control of our phone calls and employees. The ability to revise and make a better version of our work.

Inconvénients :

nothing in general but wish to pay less even that it's price is fare.

Réponse de l'équipe de ASWAT Telecom & Media

il y a 4 ans

Thanks so much Abdallah!