Avis clients sur Operto Teams

Excellent customer support

Commentaires : We have been very pleased with the features of the software and responsiveness for customer support. In fact it is quite robust, and we are continuing to learn about some of its features which can help us improve operational efficiencies.

Avantages :

With VRScheduler we are able to generate reports to better evaluate where our resources are being used and where we can find efficiencies. We've saved time and achieved better accuracy over the paper timecards we were using in the past. Our vendors especially love the software - they've even tried to get their other clients to use it since it's made their workflow so much better. Lastly, we've been able to get reports tailored to our needs. Thank you!

Inconvénients :

It has taken a bit of time to get our employees adjusted to using an electronic system. If they aren't especially tech-savvy, they have a harder time. However, the representative has been very patient about helping them get up to speed.

Quality, affordable and easy to use

Commentaires : I need a program that would allow me to not double book, be able to schedule cleaning and maintenance from the same program, bill and do payroll. It checked all those boxes and was affordable for a new company! I give my clients 110% Customer Service as I believe I owe it to them! VRscheduler staff operate the same way which I LOVE! A lot of companies offer the same products but their follow through and CS always tends to fall short, not these ladies!

Avantages :

I do not like to spend my time behind a computer. I knew what I wanted in a software program and the cost and simplicity was my two main concerns. The program had to be easy to set up, to learn and not be thousands of dollars to just purchase. VRscheduler was all the above. When I do have questions and get stuck, [SENSITIVE CONTENT HIDDEN] answer my emails in quickly and efficiently. I have never had to be on hold for a long period of time before I could move on which is priceless!

Inconvénients :

I haven't found anything that I don't like about the program. It actually has done all they said it would & it has yet to have any software issues or updates that others have that can wipe out all your hard work!

Recommend but it's a time and financial investment

Commentaires : We like it but it's around $300 / month for us and it's borderline not worth it. We used Tsheets before which worked really nicely with Quickbooks and had very easy and friendly customer service if you needed help.

Avantages :

- It is a huge time saver to have the cleans synced automatically - Almost no human error and if there is, it's the clients fault and not ours ;) - Scheduling is much easier - Master calendar shows all bookings

Inconvénients :

- Due to USD exchange rate, this program is very expensive for us and when I get the bill, it turns me off. It's still worth it as we are at our one year mark and will continue but partially due to the fact we have invested so much time learning it. - Customer support: I would prefer a phone line to call instead of emailing. I have tried calling before but it's an American # and I can't call out

Very glad that we found this

Commentaires : Wonderful! Staff extremely patient and helpful.

Avantages :

I am very glad that we found this. I had initially chosen a more expensive program mainly due to the looks visually. VR scheduler is a little outdated looking in my opinion, however, once I got past that to get to the features it was everything we were looking for. We are a hybrid company, somewhere in between a cleaning company and a vacation rental manager. We needed a lot of features, minus the reservation/booking features that compromise most other software programs. We were specifically interested in creating staff checklists. It took a little tweaking, but we got it perfect. [SENSITIVE CONTENT HIDDEN] taught me how to change the font size (for us older folks using our phones), bold words, etc. We were able to make changes to suit our needs. [SENSITIVE CONTENT HIDDEN] were wonderful (and VERY patient) in helping us get started and set up. I would very highly recommend for features. I still wish the look was a little more modern but for the price this is truly wonderful. It has saved soooo much time in scheduling and the pen and paper system that we had. Very happy that I chose this software.

Inconvénients :

Some other programs were more modern looking and a little easier to learn initially

Outstanding and Superior Platform

Commentaires : The best feature of all is their customer service team who are extremely responsive and supportive. I had few requirements that were needed and they got them implemented in no time, in addition to responding promptly to all inquiries. I started out with just 4 properties on Operto Teams, and the onboarding specialist was amazing and knowledgeable and the attention provided made us feel as if we were a company of 100s of apartment. They don’t spare any efforts regardless of the size of your company and are truly a partner that you’ll grow together with.

Avantages :

If I am to write every single good thing about Operto Teams this would be an extremely long post. From task automation, to employees management, reporting, housekeeping, operations, frontdesk, maintenance, Operto Teams nails it down to the dot in its feature packed platform. Furthermore, the extensive reporting and flawless integrations takes Operto Teams to a different level. Managing staff and vendors couldn’t be any easier where all payrolls are automatically calculated, all you have to do is approve and payout. Our service providers love using Operto Teams and the extensive fully featured checklists that allows you to customize per your needs. Notifications through email and SMS is another killer feature which we rely heavily on with our staff and vendors. Finally, the master calendar is magic by itself, the way it displays all your tasks and information in a seamless interface makes your day to day take management simple.

Inconvénients :

Nothing whatsoever to complain about, have been using Operto Teams for 6 months now and works flawlessly.

VR Scheduler is a game-changer for vacation rental managers! It has made scheduling cleaners easy.

Avantages :

Managing schedules for housekeepers over multiple properties that have a variety of check-out days can be a challenge to even the property manager who loves detail. VR Scheduler has made this task, not only easy, it has also shaved off hours every week, making our work more productive. With all cleanings automatically in place on the calendar for the day of check-out and assigned to the correct housekeeper or supervisor, all I have to do is click, drag and drop to place the property to move the cleaning to the day it works best for my staff. In addition, VR Scheduler not only allows employees to mark when their tasks are completed, and allows them to add notes and pictures for maintenance or damage, it also automatically updates the master calendar when the hot tub inspection is complete, when the home is clean and when a supervisor inspects the property. VR Scheduler is one of those "must haves" in the vacation rental manager's toolbox! After thirteen years of vacation rental management, this is one of the best software products I have ever used.

Inconvénients :

What's not to like? There are really no negatives--quick response time for customer service, a great product that makes my life easier, so I guess the only negative is that it takes some time to do the setup--but what software doesn't!

Value, service and a remarkable product!

Commentaires : We have been able to easily schedule all of our cleaning and maintenance services. Communication with all individuals that work with us is easy and all in one place. Every individual has a dashboard that is easily accessed on phones or computers. As a company, we have access to everyone's dashboard. Pictures can be uploaded for every property, which makes it easy to make sure things look right. The customized checklists have made life easier by allowing us to know what is happening at every property. Overall, we have been very happy with the service and the product!

Avantages :

The software is easy to use and intuitive. I had tried a few other programs and could not figure them out without a lot of help. VRScheduler seems easy to move around in and set things up. If you do need help, the customer service is fantastic. I really appreciate the automated rules that allow us to set things up and then not have to worry about it. We currently service 40 Vacation rental properties (VRBO and AirBnb) and growing. We love that the cost of the software is very affordable and easy to use to communicate with everyone involved in our services! We are able to keep track of everything! I would absolutely recommend VRScheduler for the value, the software itself and the service!

Inconvénients :

Any cons I have experienced were quickly taken care of by the technical team and the customer service has been extremely personal and helpful!

Best housekeeper management software

Avantages :

Once you have everything setup it is relatively easy to use. I like it because I can do my scheduling in a couple minutes, and everything is calculated already by the time I need to send out payment to my housekeepers. They also liked it a lot. VRscheduler is a very comprehensive software that can provide a lot of different function to fit your different business needs.

Inconvénients :

It does cost some time to setup, but once you got it done it is like a breeze

Excellent software to task and schedule our vacation rental staff

Commentaires : I know the majority of the tasks our staff is completing on any given day/week/month. I can track when the task is started, ongoing and completed and if there were any issues that arose while completing the task.

Avantages :

VR Scheduler is dynamic, robust software that enables us to task and schedule every activity in our vacation rental business. The developers have adapted the software to meet our needs and continue to develop additional functions/features. VR Scheduler integrates with our property management software. It is a quality, cost-effective addition to our suite of software products.

Inconvénients :

It is not a one-size fits all product and you need to be focused on how you want to utilize the different features/functions. Implementation both at an administrator and staff level takes training.

Super Responsive

Commentaires : Overall, we tried several apps, including Your Porter and Properly, but our cleaners didn't like them. The customer service for our tiny company has been amazing and supported us through learning how to use some of the many features. I recommend VRScheduler and hope they continue to grow!

Avantages :

VRScheduler is continuously advancing the usability and features. We are a small company with only a few listings currently and we plan to add more listings. We have had many questions about how to understand the best use of VRScheduler, and the customer service has been amazing. I have had many personalize calls to fill in the gaps and show us new features.

Inconvénients :

The learning curve can be a bit daunting especially for a smaller company only using a portion of the features however the customer service is incredibly helpful. When I have questions I get answers right away. More videos are being added which really helps me in understanding how to use some of the features.

We love this product

Commentaires : Huge for us is the fact that others have access to the system and it is not just dependent on one person as it was before, with our custom Access database. Also we can better track work for payment, and problems can be assigned and not forgotten, we were losing money by fixing stuff but forgetting to document it in order to bill for it. This system better helps us organize and coordinate.

Avantages :

The support from the vendor is prompt and very helpful. I like the dashboard for the staff, it is very easy for them to see their workload and complete tasks. The vendor has modified quite a few things at our request, they are very easy to work with. The system is quite robust and good value for the money.

Inconvénients :

Some of the menu options for the staff only using cell phones are a little difficult to maneuver with just a small smart phone. I would like to see a better communication tool built in (similar to whatsapp, which we currently use for updates on issues). I am not crazy about the Issues handling feature - we use it but it could be streamlined and function better for us. A couple of the reports we need that include all of the data are only available via csv export, which requires an Excel user to manipulate rather than just print a report with that information. Our staff are Spanish speakers so it would be nice if the manuals were in Spanish, and all of the options on the menus and labels were also in that language.

Truly Amazing!

Commentaires : From customer service to technical support, they would always get 10/10 from me.

Avantages :

This product is easy to use and is customizable! My job is 100% easier since we have been using VRScheduler. Our entire vacation rental program runs smooth now. If you haven't already signed up do it now! You wont regret it, I promise!

Inconvénients :

I can't think of anything that is missing. What is nice about this company, is anytime you have an idea of feedback they are able to make it work. Truly amazing people working for VRS!

Great for managing and tracking housekeeping needs

Commentaires : As an "out of the box" solution to get up and running with centralized management of housekeeping activities VRS is excellent. The added functionality to be able to schedule recurring tasks eg. maintenance inspections, battery replacements etc is a bug plus. The employee mobile dashboard is excellent. With very little effort even or less "tech savv" staff were able to get it figured out. I would certainly recommend VRS to anyone looking for cloud software of this type.

Avantages :

Integration with our existing PMS was very easy. VRS quickly imported existing reservation data and we were able to setup recurring cleans and other housekeeping activities quickly. The onboarding and ongoing support is excellent

Inconvénients :

I don't find all of the processes intuitive. Things like setting up notifications to owners when you want to use your own format took a little bit of figuring out. Once figured out it works perfectly, the "getting there" is the challenge.

VRScheduler saved my life!

Commentaires : VRScheduler allows me to know what I, and my staff, are doing on any given day and time. It provides a great repository of information about the properties we manage, which is a lifesaver in a time-sensitive business like vacation rentals. Because it is priced so well it allowed me to purchase when my company was just starting up, and yet it has the capacity and features that really help my business as it grows, and we don't look like outgrowing it any time soon. My staff love the convenience of accessing information on the go, and I love how easy it is to schedule staff and move tasks around. A true lifesaver!

Avantages :

This software has capabilities I'm only now learning about, and I love that we could start off simply and then use more and more features as our business and our needs grew.

Inconvénients :

It's not quite as intuitive as I would like, but that is overcome by the level of service provided by rep. to help me set things up and use new features as they come on board.

Incredibly powerful software for an incredible value!

Avantages :

Th software is incredibly flexible. With all the different types of tasks you can really make the software schedule any kind of task around bookings, before bookings, between bookings, etc. Once setup it truly makes it easy. I am starting to see how much of a time saver the software can be as we scale up.

Inconvénients :

Some of the setup can be a little bit repetitive but they do have tools to make this easier.

VR Scheduler review

Commentaires : Overall, I am very pleased with VRScheduler. It has been a game changer for our business and I highly recommend it.

Avantages :

For my company, the ease of automatic integration and scheduling is the best part of this software. I do not have to worry about making a weekly schedule for my staff or getting the information from clients. It has saved both time and money.

Inconvénients :

I feel that the overall layout could be more user friendly. It can be somewhat difficult to navigate between each tab/task.

Highly customizable software that can cater to your needs

Avantages :

VRS is great mainly because you can customize it pretty easily to your needs. Most other softwares force you to use their methods and processes, but that just isn't feasible for many companies. VRS provides a high level of customization and has all the tools you need to run your operations efficiently.

Inconvénients :

The user interface of the product could use with a facelift. However, the most important thing is that its highly functional.

Great Task Management Program

Avantages :

This program goes above and beyond managing day to day issues & tasks that are vitally important to running a property management company.

Inconvénients :

I would love for Operto to integrate fully with our PMS. We currently us Ical to integrate. Have a fully integration would be so much more helpful.

Fantastic Product For Managing Hospitality Staff

Commentaires : VRScheduler helped us get organized and streamline our turnover process for cleaning, laundry, and inventory.

Avantages :

We love the way this software helps us keep our turnover operations organized. Our staff loves how easy it is to assign and accept jobs, report issues, and stay on top of inventory.

Inconvénients :

There was a little bit of a learning curve with the software, but we expect that with anything this robust.

VRScheduler helped us growing our business

Avantages :

The range of parameters than can be customed in this software is amazing. It can be really tailor-made to your business. We don't dare to count the amount of time we saved since we started to use VRScheduler. It also helps to reduce human mistakes.

Inconvénients :

Not easy to use on a smartphone. Can be hard to learn using by yourself (this is not the most user-friendly but their support team is amazing and it balances this con).

VRScheduler's task generation and scheduling tools automate my operations so I can focus on growing

Commentaires : I get time to spend with my family. Absolutely invaluable.

Avantages :

VRScheduler is the only scheduling tool I have found that accommodates both my full-service rentals and the owner managed properties cleaned by my company. Before VRScheduler we spent hours copying booking dates into spreadsheets and other software programs. VRScheduler has turned a 20 hour a week task for my manager into 2 hours a week. With VRScheduler I can now grow my vacation rental business without the worries of missing cleans or maintenance tasks.

Inconvénients :

It does take some focused energy to set up, but their customer service is there to help with every step.

Overall Great Product!

Commentaires : This program solves the problem of needing to interact with home owners or property management as frequently due to the live interaction with ICal links, we love that! and so do the home owners!

Avantages :

The Live interaction with customers/clients. Very quick and accurate! There is a lot of customization options.

Inconvénients :

It seems like there are a lot of ways to get the same task or job done in the program I feel that it would be more helpful to simplify and narrow that down.

Great customer service and streamlines our housekeeping schedule.

Avantages :

Less manual data entry and alerts on new bookings, an easy way to delegate tasks. Automation! It helps us automate the process of making our housekeeping schedule by instantly gathering data from our reservation software. Then all we have to do is simply move around tasks to different staff members and different days. It saves us a LOT of time and we can focus on strategizing the schedule and doing other things.

Inconvénients :

Could be a little more sophisticated in areas, app runs a little slow. Sometimes I cannot open the app easily and pull it up. I wish that I could easily access/see the dashboard view on my phone. Not as mobile friendly as I would like. Often times we are managing the schedule remotely or on-the-go and our mobile is our only tool and we need to see the big picture. I want to know what everyone is doing and where everyone is at on my phone.

Streamlined Operations with Operto

Commentaires : Using Operto has significantly improved our workflow, making our tasks more manageable and streamlined. The support from the Operto team is excellent! Initially, using Operto can be challenging, but once you get the hang of it, it becomes a fantastic tool for work. The absence of a mobile app is a notable drawback. Implementing this feature would make Operto an even more valuable tool for our operations.

Avantages :

- Great Team Support - Smoother Workflow - Eases Task Management

Inconvénients :

- No Mobile App Available - We would love to be able to email reports to Owners directly from Operto

We Highly Recommend It

Avantages :

I've tested number of different solutions and VRScheduler is definitely the best one. Reliability, number of customizable features and EXCELLENT customer service is what makes it stand out. We have been using it ourselves and highly recommend it.

Inconvénients :

I can't think of anything. The software is great and even our employees love it.