Avis clients sur SecureLink

Note moyenne

  • Note globale
    4,2 /5
  • Facilité d'utilisation
    4 /5
  • Service client
    4,1 /5

En savoir plus sur SecureLink

SecureLink est le leader de l'accès distant sécurisé des tiers pour les entreprises et les fournisseurs de technologies hautement réglementés.

En savoir plus sur SecureLink

171 avis affichés

Harsh P.
Senior Systems Analyst
Logiciels
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/04/2018

"Feels like a hyperloop between my system and server instances, love it!!!"

Commentaires: Easy Access, Security, Scalability, Remote working facility

Avantages: Gives you easy access to server machines apart from being secured, performs well like you are using the actual server.

Inconvénients: There are instance where it looses the connection which is irritating but for all the pros, it is bearable.

  • Source de l'avis 
  • Publié le 26/04/2018
Nathaniel M.
Technical Support Analyst II - IBM Watson Health Imaging
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 05/04/2018

"Provides secure HIPAA compliant connections for hospitals."

Avantages: -Secure
-Functional
-Compliant
-Reliable
-Supports many different connection types.

Inconvénients: -Requires a manager to be downloaded every X mins
-Uses Java.

  • Source de l'avis 
  • Publié le 05/04/2018
Shami S.
MS SYSTEMS ANALYST
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 26/04/2018

"Using securelink for connecting with my client server. It is good so far."

Commentaires: most important benefit is you can connect to different clients at the same time.

Avantages: it is easy to connect to securelink.
Can connect with different clients at the same time.
If net connection is good , you can never face any issue

Inconvénients: Disconnects most of time automatically due to minor fluctuation in net. sometimes it works slow it happens rarely.

Réponse de l'éditeur

envoyé par SecureLink le 04/05/2018

Shami, thanks for your feedback. We rely on these candid responses to improve customer experience and to build a better product.

We're glad to hear you were quickly and easily able to integrate SecureLink. Our customers have greatly varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer.

Some of the performance issues that you noted are actually related to configurable options that are set by the local administrators at your site. These options are likely configured in such a way that they meet your local security requirements. We provide all SecureLink customers with a dedicated customer success manager. This resource is available to you for troubleshooting and resolving user experience issues that you can discuss with them in detail.

Please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

  • Source de l'avis 
  • Publié le 26/04/2018
Donald J.
CIO
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/03/2021

"A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA"

Commentaires: Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.

Avantages: We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.

Inconvénients: The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
it has met your goals.

Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Ian C.
Senior Solutions Consultant
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Good product in need of a few additional features to turn it into a powerful customer support tool"

Commentaires: I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.

Avantages: It's excellent for providing access to customer systems while keeping their credentials secure

Inconvénients: There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers.

We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Lisa T.
IC/PM
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 30/03/2021

"SECURELINK DEPLOYMENT"

Commentaires: ONCE SL IS ESTABLISHED, (UNATTENDED SL) IT IS TYPICALLY VERY STABLE AND A USER FRIENDLY PRODUCT THAT IS WELL LIKED.

Avantages: IT CAN BE USED ON MULTIPLE SERVERS WHICH IS A PLUS FOR US

Inconvénients: FREQUENTLY, HOSPITAL IT STAFF HAVE DIFF IN SETTING UP SL. IT WILL TAKE MULTIPLE EMAILS AND PHONE CALLS TO BE ABLE TO ESTABLISH A CONNECTION THAT MAY BE UTILIZED BY MORE THAN ONE PERSON. THIS IS IN SETTING UP UNATTENDED SL, NOT ATTENDED SL.

Réponse de l'éditeur

envoyé par SecureLink le 08/04/2021

Lisa, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.

I'm sorry to hear you are having trouble with the UI/UX when it comes to SecureLink. If possible, I would like to further discuss some of the details around the pain points you are encountering when using our product and how we can improve our connectivity workflow.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Alan M.
Tech Support Tier 2
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/03/2021

"SecureLink is great as a VPN for tech support"

Commentaires: Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)

Avantages: It allowed very easy access to remote servers (fully controlled by end user for access).
If it goes down , the customer support gets it running very quickly.

Inconvénients: It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus)
Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.

Réponse de l'éditeur

envoyé par SecureLink le 08/04/2021

Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team.

Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Utilisateur vérifié
Integrated Tech Consultant
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Good Product"

Commentaires: Good, generally reliable, simple, gets the job done.

Avantages: It’s is simple and straightforward to use for an end user.

Inconvénients: There are buggy parts of the software when interacting with Citrix instances where occasionally items don’t launch.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

  • Source de l'avis 
  • Publié le 30/03/2021
Utilisateur vérifié
Software consultant
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Securelink review"

Avantages: Easy to use, user friendly interface, intuitive.

Inconvénients: None that I can think of, once session crashes, computer needs reboot.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

  • Source de l'avis 
  • Publié le 30/03/2021
Utilisateur vérifié
Public Works Inspector
Administration publique, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Remote user"

Commentaires: Acceptable. It is rather clunky.

Avantages: The ability to work remotely. Access to all my files and programs from my home laptop.

Inconvénients: Too many steps to get connected to my work desktop.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.

I'm sorry to hear you are having trouble with the ease of use when it comes to SecureLink connectivity. If possible, I would like to further discuss some of the details around the pain points you are encountering day to day when using our product.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Don R.
Technical Architect
Santé, bien-être et fitness, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Thoughts on Securelink"

Commentaires: SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing with video is top notch. Support isproactive and wil work with you to resolve even complex/unusual problems

Avantages: Learning curve is moderately steep, but once learned integration with the business is very easy. Support is fantastic

Inconvénients: Reporting features are virtually non existant. Basic reports are available but the most important reports (such as a list of when vendors last logged in - important so you can keep costs down) do not exist. Analytics are not available. Also many of the great features are not documented anywhere

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
especially with our support team.

We have recently released an improved reporting module for the product. These features include report scheduling,filtering, exporting, as well as several new standard reports available to run.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Stefan D.
Remote System Administrator
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Honest review"

Commentaires: Overall, its fairly nice and most of my team members love it the same as me. Ive only had a few issues(every couple of months) here and their but the benefits of securelink vs having to use a customer vpn is worth it.

Avantages: I do like that we can search for IPs and hostnames that belong on the customer network incase the external ip connection button does not work

Inconvénients: If multiple customers have their own versions of securelink, I am not a fan of how it will update the new resources etc. The process of this takes a very long time, ive found an alternative recently that you can use the SLmanager and the java version at the same time to avoid this Sometimes as well it does not download the resources

Réponse de l'éditeur

envoyé par SecureLink le 08/04/2021

Stefan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.

We are currently working on ways to improve the SecureLink Connection Manager. We hope to continue to improve the SecureLink Connection Manager which should mitigate some of the pain points you are experiencing in the connectivity process.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Nikoel C.
Data Conversion Engineer III
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Convenient"

Avantages: Having a central location for most connections that I need to make to client's systems on a many times a day basis is very convenient. I trust that it is secure which makes that one less thing to worry about.

Inconvénients: I do not like all of the temp files that have to get created on my machine every time I connect.
But that is a simple issue to resolve every couple of weeks or so when I remove all of the temp files.
I also wish there was a way to keep a full list of all of my connections and that they wouldn't disappear after non use for a period of time.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Nikoel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
it has met your goals.

We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Myra B.
Senior Assocciate Consultant
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 30/03/2021

"My Review of SecureLink"

Commentaires: My overall experience has been neutral

Avantages: I do feel as though the connections are secure and safe

Inconvénients: The process can be a bit confusing and needs to be explained to users, not user friendly in a sense of an end-users just getting in and "figuring it out:"

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Myra, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product and appreciate that you feel our product offers security and safety to your process.
Thank you for sharing about some of the new end-user experience as we strive to make our products easy to use. There may be some things we can do to provide a more straightforward experience such as collaborating on documentation or workflow consulting with your SecureLink Admin team as well as identify potential development enhancements to address some of the areas. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues.
Please send me an email at csm@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

  • Source de l'avis 
  • Publié le 30/03/2021
Daniel N.
Staff Engineer, Field Service
Biotechnologie, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 31/03/2021

"Positive esperience with Securelink with minor managment quibbles"

Commentaires: I have enjoyed using SecureLink. Avaliability is good and most of the time it enables us to access and manage and troubleshoot isssues with our instruments. This allows us to provide much quicker and accurate response to our customers using our instruments.

Avantages: The connections to the remote instrument is much more stable then axeda. Compared to Axeda, it is much easier to setup 'services' for users. Previously we had to train users to setup quite alot of port forwarding on the ssh client.

Inconvénients: 1. the web portal does miss registering keystrokes. it is easy to create a type when using the securelink website 2. Certain actions require 2 steps. Say for example, changing parameters for a gatekeeper and also moving a gatekeeper through the website will require first a step to save the changes, and then another step to move the gatekeeper. 3. Ability to create a 'Customer' without a gatekeeper. It is much easier to clone and shift a gatekeeper and assign to the 'Customer' than to start from scratch.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

  • Source de l'avis 
  • Publié le 31/03/2021
Ravi chandra A.
Technical Consultant
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 10/04/2018

"Secure link is very slow when we need to login to servers every time it will ask for applet download"

Avantages: As per security wise it is good for customers and customers can track who is working with in the servers

Inconvénients: Performance is not up to the mark whenever we need to login to servers its keep on asking us to download manager applet

Réponse de l'éditeur

envoyé par SecureLink le 15/04/2018

Ravi, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product.

Thanks for your kind words about our product. We want to make sure you are aware that SecureLink has understood the changes in technology for many years, and the movement towards removing NPAPI support (subsequently Java) from browsers.

All modern versions of SecureLink default to a connection manager that does not require the installation of system Java. We still retain secondary connection methods for users that cannot install this allowing them to fall back on using JNLP which allows Java based connections without the need for a browser that supports Java.

If you would like, please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

  • Source de l'avis 
  • Publié le 10/04/2018
Ramesh M.
Associate Manager
Logiciels, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 07/11/2018

"Securelink - Getting into Remote"

Commentaires: Overall we are OK with Securelink but concern over speed and frequent portal and gatekeeper issues that impacts our work. We use this 24X7 to connect client;s environment and we like to have a Desktop Utility which has easy gatekeeper connection method , customized gatekeeper list and settings per user.

Avantages: Easy to use and connect but with some issues
Platform independent
Easy to Search and find different gatekeeper Access
RDP Widows size can be customized , allowing to clipboard access and print feature
Shows Recent gatekeeper and servers list

Inconvénients: Biggest headache is JAVA Updates ,Every time i have to call support to fix the issue
different browser have different way to connect , having much problems with Google Chrome
there is no Desktop utility to connect,
We are using this almost 24X7 and low Speed is major concern
Support is good but they have to fix some common issues regularly after each upgrade
Should have favorite feature and make custom Gatekeeper list per user

  • Source de l'avis 
  • Publié le 07/11/2018
Salma B.
Delivery Consultant
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Securelink Usage cons and pros"

Commentaires: Overall the experience is good. But only suggestion is to improve the connectivity period.

Avantages: It is very easy to navigate to different client domains. There is proper distinguishable links for each clients and very easy process to get access of different client domains as well.

Inconvénients: I have faced connectivity issue with the software many times. Many client domains gets disconnected after few minutes without network interruption. Once the network gets disconnected at least the domain should wait for 20-30 seconds until new internet connection is established.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Salma, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers.

I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Mike G.
Technical Services Engineer III
Relations gouvernementales, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/03/2021

"ease of use"

Commentaires: easy to use and I use it everyday

Avantages: easy to install and easy to use. Very Secure and options are nice

Inconvénients: I feel the install on the client side can be easier and more explanatory

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

  • Source de l'avis 
  • Publié le 30/03/2021
David A.
Senior Technical Solutions Analyst
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Easy to connect and quick to login"

Commentaires: I can be honest about not liking SecureLink when i first used it. There were several bugs and the rollouts were okay. Over the years, I have seen a great improvement in performance. I continually see it working well and the issues i used yo see, I haven't seen in 3+ years. Keep up the good work and development.

Avantages: Secure Link is great! With the frequency of upgrades anf changes that go on around here. We sre used to many of our tools temporarily being down. I can definitely day the uptime and ease for logging in securely to support our clients is excellent.

Inconvénients: On occasion the software does disconnect, however this is what I would expect with a secure system to protect patient dats. I just wish we had a timer so we could plan appropriately.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

  • Source de l'avis 
  • Publié le 30/03/2021
Fakhruddin K.
Senior Technical Support Consultant
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 10/04/2018

"Good tool for connectivity with few flaws"

Commentaires: I can easily connect to the site on which I need to work and it then grants me quick and secure access to work.

Avantages: It's secure and easy to use. The My Recent Sessions is beneficial to connect. Once connected the session stability has increased and it's getting better day by day.

Inconvénients: To reach to a site's server, I need to click multiple times on several pages to finally access the server. There should be quick links that should take me to my favorite servers directly.

Réponse de l'éditeur

envoyé par SecureLink le 15/04/2018

Fakhruddin, thanks for your feedback.

We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product.

In a recent update to SecureLink, we have addressed the need for some users to remember frequently connected hosts and have a 'favorite hosts' setting.

If you would like, please send us an email at cst@securelink.com so that we can set up some time for your customer success manager to go over this new functionality with you.

  • Source de l'avis 
  • Publié le 10/04/2018
Travis C.
Senior Support Engineer
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/03/2021

"SecureLink gets the job done for remote IT service support."

Avantages: Ease of use for connecting to remote sites. More and more of our customers have moved away from B2B VPNs for allowing vendors remote access. They asked if SecureLink was an option. We have installed our own SecureLink hardware. It makes the install phase of our projects flow faster because the remote access is completed quickly.

Inconvénients: There seems to be some flexibility from site to site as to what I have to do in order to connect. One site has us enter a domain, username, and password on every connection. Therefore for it is not consistent from site to site as to what I have to do to get connected to the server.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

  • Source de l'avis 
  • Publié le 30/03/2021
Greg M.
IT Systems Admin Analyst III
Relations gouvernementales, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Customer review"

Avantages: Flexibility in meeting our needs. The numerous features like auditing, vendor messaging, and even the fact that SecureLink handles all the upgrades! I can focus on administration of the product! We are able to assign multiple vendors to the same application, or (with new upgrade) select specific vendor representatives to access specific applications.

Inconvénients: There are times when vendor reps need assistance. We do like the ability to generate logs and send to SecureLink. There are times though, when we'd like SecureLink to reach out to a vendor rep. This is rare, but we want that option, as we troubleshoot issues.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

  • Source de l'avis 
  • Publié le 30/03/2021
Timothy P.
Systems Support Analyst
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 30/03/2021

"Securelink Connectivity platform"

Commentaires: This is my only choice for establishing telnet connections to remote hospital sites.

Avantages: The user interface is fairly straightforward and easy to use.

Inconvénients: The setup for the connection to a client site is very, very slow. Once established, it is stable but I can do a couple of emails while waiting for the connection to complete.

Réponse de l'éditeur

envoyé par SecureLink le 09/04/2021

Timothy, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's user interface.

I'm sorry to hear you are having trouble with connection stability and consistency. We are currently working on ways to improve our SecureLink Connection Manager in order to deliver more consistent and quicker connectivity.

Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

  • Source de l'avis 
  • Publié le 30/03/2021
Darrel D.
Lead consultant
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 04/04/2021

"Securlink - the good and the bad."

Avantages: Each to connect to multiple client sites at the same time.

Inconvénients: The history feature seems to be hit or miss. My history of connections sometimes goes away and will not update for over a month until the system is rebooted.

Réponse de l'éditeur

envoyé par SecureLink le 08/04/2021

Darrel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm glad to hear that the system has generally been a positive experience.
I appreciate the feedback on the history connections not updating for you and would be happy to work to find out what might be happening. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you for troubleshooting and resolving user experience issues.
Please send me an email at csm@securelink.com so that we can set up some time to go over your concerns and resolve them fully.

  • Source de l'avis 
  • Publié le 04/04/2021