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En savoir plus sur IT Glue

IT Glue offre une documentation conçue pour les MSP. Suivez, trouvez et obtenez tous les renseignements en moins de trente secondes.

En savoir plus sur IT Glue

Avantages :

Ease of use and ability to share information inside our team.

Inconvénients :

They just added the one thing i always complained about.

IT Glue - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,4
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,8/ 10

IT Glue a reçu une note globale de 4,6 étoiles sur 5 d'après 296 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (296)

Osiano
Osiano
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Import/Export, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un super logiciel de support client

5,0 l’année dernière

Avantages :

IT Glue est un logiciel qui facilite la gestion des actifs informatiques, la surveillance et gestion du réseau. D'une interface impressionnante aux fonctionnalités innovantes, j'apprécie le plus sa facilité d'utilisation et sa façon de gérer les accords de niveau de service.

Inconvénients :

C'est un logiciel que j'utilise bien et je n'ai pas encore de points faibles sauf qu'il n'y a pas de version d'essai gratuite

Malith
Malith
Senior Systems Consultant (Sri Lanka)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Why you should also try ITGlue and start loving your JOB.

5,0 il y a 6 mois

Commentaires : My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.

Avantages :

As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue. I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage. I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback. Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind.

Inconvénients :

I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea.

Iana Crystyn
Product Expert and Knowledge Base Specialist (Philippines)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ITGlue: Multifunctional and Very Easy to Use

4,0 il y a 12 mois

Avantages :

ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.

Inconvénients :

The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.

Murray
Service Ops Manager (Nouvelle-Zélande)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

CL IT Glue Review

3,0 il y a 12 mois

Avantages :

The main structure and functionality is reasonably good.

Inconvénients :

The search function is very poor. Results can be varied, and it frustrates my team regularly. The lack of ability to imbed/import certain formats into the documents/articles is annoying at times.

Alejandro
Sys admin (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IT Glue makes life easier

5,0 il y a 3 mois

Avantages :

Makes sharing information among co-workers and customers really nice.

Inconvénients :

The mobile app is very weak and needs a lot of work.

Alex
Cloud Solutions Manager (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Never looked back after switching to IT Glue

5,0 il y a 9 mois

Commentaires : IT Glue has been a tremendous add to our stack.

Avantages :

- Integration with our RMM and PSA works seamlessly - Flexible assets that are ready for import have a great amount of coverage. - Reputation offers a way to motivate employees to engage with documentation

Inconvénients :

- There is not much I don't like about IT Glue, but if I had to choose something it would be the ability to have a templatized environment for different typed of clients.

Jeremy
Network Engineer (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great management tool for multiple clients

5,0 il y a 5 mois

Commentaires : Great product. Love the tools that enable easy input of UNs and PWs in RMM

Avantages :

Ease of access to all passwords and data relating to any client

Inconvénients :

Navigation can be a bit lengthy. Clicking through multiple layers and going back to get into another organization. It can also be easy to accidentally wipe out a password.

Victor
Systems Administrator (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Centralized Documentation Solution

5,0 l’année dernière

Commentaires : My overall experience with itglue is that it is the best Documentation tool in the market.

Avantages :

ITGlue has been our tool for years. I like that There are very little limitation and documentation is easier than ever.

Inconvénients :

The 2 things that I do not like are the mobile app and that there is no desktop solution for uploading files etc.

Markus
Director of Technology and Partnerships (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

IT Glue is a MUST for Kaseya 365!

5,0 il y a 5 mois

Commentaires : So far, so good! Pretty new to it, but excited!

Avantages :

We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365.

Inconvénients :

The integration with AutoTask doesn't include contacts.

Malith
Senior Systems Concultant (Sri Lanka)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Why should you pick IT Glue over anything else? Is it worth it?

5,0 l’année dernière

Commentaires : Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

Avantages :

I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.

Inconvénients :

I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.

Ivy
Network Engineer (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful without having to retool how you work

5,0 il y a 2 ans

Commentaires : Overall very happy with ITGlue after years of using other solutions and fighting them it is nice to have something that works well without having to beat it up.

Avantages :

Being able to document on-the-fly with as much or as little detail as available in the moment is the best aspect. Other solutions will yell if you dont give them enough detail on an object when you create it. ITGlue gives you the freedom to document as much or as little as you want, and the ability to organize in a way that makes sense without just leaving you in an unstructured environment.

Inconvénients :

Mobile app definitely needs improvement. It's better to just log into the web interface on your phone than it is to use the mobile app.

Donnie
Business Development (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product!

5,0 il y a 5 mois

Commentaires : My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively. It offers powerful features like relationship mapping, integrations with PSA/RMM tools, and the ability to track and manage passwords securely. These features help streamline operations and improve team collaboration.

Avantages :

What I liked most about IT Glue is its ability to centralize documentation, making it easy to access and manage critical information in one place. Its relationship mapping feature stands out, offering a clear view of how different assets and systems are interconnected. The secure password management system is another key benefit, ensuring sensitive information is stored safely. IT Glue’s seamless integration with PSA and RMM tools enhances workflow efficiency, saving time by streamlining processes. Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams.

Inconvénients :

If I had to put down a con I guess it would be there is a slight learning curve on the administration side.

Jennifer
Controller (Canada)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Secure and reliable

5,0 il y a 6 mois

Commentaires : We have been using IT Glue for a very long time and we haven't had any major issues. Our client's data is kept secure.

Avantages :

IT Glue is great for keeping all your client documentation secure and in an orderly way. The integration with our PSA and RMM solutions ensure that everything is kept up to date and we don't have to update everything in 3 separate places.

Inconvénients :

The add-ons. We are paying for the top license yet there re still more add-ons that have to be purchased separately if you want to utilize all aspects of the software.

Paul
IT Support Lead (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great tool for all of your documentation needs

5,0 il y a 6 mois

Commentaires : Overall it's a very easy tool to use once you get the hang of it. It integrates well with just about anything.

Avantages :

The automation and information it provides all in one place.

Inconvénients :

Some of the integrations can be a little complex to set up.

Dieter
IT Director of Infrastructure and Automation (É.-U.)
Vétérinaire, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Product

5,0 il y a 5 mois

Commentaires : So far it has been excellent, easy to use and navigate. Integrations were easy to execute and get sync'd up

Avantages :

Easy to use and navigate and integrate 3rd part applications like Datto RMM.

Inconvénients :

When syncing the devices from Datto RMM, I had to essentially confirm all the devices page by page. I would have like to had an "approve all" button

Jesse
Jesse
Service Desk Manager (Finlande)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best documentation tool available

5,0 l’année dernière

Avantages :

Ease of use and ability to share information inside our team

Inconvénients :

sometimes browser based usage might be bit laggy

Jason
IT Specialist (É.-U.)
Papier et produits forestiers, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IT Glue - The best product for your team, no matter the department

5,0 il y a 2 ans

Commentaires : IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful.

Avantages :

Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product.

Inconvénients :

Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time.

Resha
Tech Support Rep (Canada)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

IT Glue Rocks!

5,0 il y a 5 mois

Commentaires : To properly comprehend and make use of all the functions, there can be a steep learning curve that takes a lot of time and effort.

Avantages :

I just started working with IT Glue and it makes collaboration streamlined with my more experienced colleagues. It keeps clients' information organized and easily accessible.

Inconvénients :

The learning curve can be steep, requiring significant time and effort to fully understand and utilize all features.

Anna Marie
Knowledge Base Specialist (Philippines)
Informatique et sécurité réseau, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ITGlue Innovations

5,0 il y a 12 mois

Avantages :

I love all the features, they are all good and unique, and everyday use

Inconvénients :

nothing much, because it is useful for me and in out company.

Todd
President (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ITGlue set our business up to truly Scale

5,0 l’année dernière

Commentaires : Overall, documentation is the foundation for any MSP and ITGlue is the best way to build that documentation in a way that helps an MSP scale.

Avantages :

ITGlue was the first platform we used to centralize our knowledge and build data and documentation in a way that could scale with a growing company.

Inconvénients :

Searching in ITGlue requires training and is unintuitive. User permission management has evolved but is still silly.

Alex
Systems Engineer (R.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Safe storage for all your important passwords

5,0 l’année dernière

Avantages :

Having a safe offsite location that we can all access at different levels of access for all our critical passwords, contact data, disaster recovery planning and more is such a fundamental key part of any IT infrastructure. IT Glue provides exactly that, and does it very well.

Inconvénients :

It is not the cheapest solution but its the best for a reason and you'll be glad you used it if the unthinkable happens and you find yourself in disaster recovery scenario

Lauren
Office Manager (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Password Management Program

5,0 il y a 12 mois

Commentaires : We enjoyed using ITGlue and it fit our structure until it was purchased by another company. Customer service declined from there and billing got complicated and mixed up. Overall a good product.

Avantages :

It was easy to add passwords, and use them without needing to be on the webpage with the widget.

Inconvénients :

The interface wasn't the easiest to use. Sometimes I needed to click through a few pages to get to my passwords. Easy to get lost if you are just a user.

Mitchell
IT Lead (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Great automation for IT documentation

4,0 l’année dernière

Avantages :

It automates our IT documentation so it is always up to date without work on my part.

Inconvénients :

It doesn't integrate with every software or application that we use. More integrations could really improve IT Glue.

Chris
Help desk manager (Canada)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

One tool fits all

5,0 il y a 2 ans

Commentaires : It has been very pleasant to use. We don't document enough yet, but it's not because of ITGlue, it's something we need to work on.

Avantages :

It's simple to use and it helps keep all of our passwords in one easy to access location for all the techs

Inconvénients :

When the ITGlue servers go down, we are without access to our crucial client passwords.

Jessalyn
Technical Support Manager (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great and Reliable Documentation Platform

5,0 l’année dernière

Avantages :

Easy to use and secured credential and data documentation portal.

Inconvénients :

NO Cons for the IT Glue and support ate great