Avis clients sur Square Appointments

Best way to schedule and keep track of appointments

Avantages :

I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.

Inconvénients :

I currently like everything about this software.

Square Appointments: A Powerful Tool for Appointment Scheduling

Commentaires : As a IT intern in the University, I had the opportunity to work with Square Appointments in a small business project. I found the software to be user-friendly and intuitive, with a range of features that helped the business to manage their appointment scheduling and customer information. The online booking feature was particularly helpful, as it allowed clients to easily book appointments at their convenience. The software's capacity to control employee schedules and set up automated reminders also aided in streamlining the appointment-setting procedure for both staff and clients.

Avantages :

Square Appointments is a thorough appointment scheduling program that provides a number of features to aid businesses in streamlining their appointment-making procedures. Businesses may easily manage employee schedules, set up their scheduling preferences, and provide online booking to their customers with its user-friendly interface. Additionally, this software allows for a great deal of customization, including the ability to program automatic appointment confirmations and reminders via email or text message.

Inconvénients :

One downside of Square Appointments is that it can be relatively expensive, particularly for small businesses or independent professionals. Additionally, some users have reported issues with the software's mobile app, including slow loading times and glitches.

Square has lost its grip on service

Commentaires : Although I was initially a loyal user of Square Appointments and had been using the platform since its launch, I ultimately made the difficult decision to switch to another service due to its limitations. While I appreciated the overall quality of the product, it was frustrating to encounter persistent issues that were not being resolved by the Square team. As a long-term customer who had generated millions of dollars of business for the company, I had hoped for more responsive and effective support from the software provider. Despite my loyalty, the unaddressed problems and limitations ultimately led me to explore other options.

Avantages :

I can tell you that Square Appointments is a user-friendly platform that allows businesses to manage their appointments and bookings efficiently. It offers features such as online scheduling, automated reminders, and customer management, making it easy for businesses to streamline their operations and improve their customer experience. Its mobile app also provides convenience and flexibility for businesses on-the-go.

Inconvénients :

The limitations of Square Appointments were a major source of frustration for me. One of the most significant issues was the inability to collect credit card information via text to secure bookings, which created extra work for both me and my customers. Additionally, the "create appointment" option was not always available, which caused inconsistencies in the booking process. The double consent requirement was another significant drawback, as it prevented me from reaching out to customers directly through the messaging feature. Instead, customers had to initiate communication, which could be inconvenient and time-consuming. Despite reporting these issues multiple times, they were not addressed, ultimately leading me to switch to another platform. One of the most significant downsides of this switch was losing the ability to send messages to my customers directly through the app, which meant that I had to use alternative methods such as phone calls or SMS. This was particularly challenging as I did not want my employees to use their personal cell numbers to contact customers.

Bundle with Square

Commentaires : If the person is already using Square I would 100% recommend Square Appointments. If not, I'd still recommend they checked it out for sure but maybe look at some others as well.

Avantages :

First off, this is really convenient for Square Point of Sale (P.O.S.) and payments users. Doing business with just one company is definitely preferable to using two or three. Less passwords and account information to remember, configure, and pay for. I think Square is a good company altogether, they're reputable and established. The Square Appointments app has a tidy layout that's easy to multi task from. Pop open the app and check the schedule or set reminders, either way no messaging or calling to figure out a time and day. Take care of payments and customer information in the same place.

Inconvénients :

Reaching out to Square for customer support or feature requests was the one place I felt dissatisfied. I don't think it should take so long especially now that it's a paid service. It's not like this for Squares other products so I don't really understand why either.

Easy All-In-One System

Commentaires : I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Avantages :

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Inconvénients :

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Good but with limitations

Commentaires : If had a local business I would not shift away from Square, but since my business serves customers globally I needed a better alternative.

Avantages :

The best thing about Square Appointments that the free feature gives you most of the options, most important being to collect payments and deposit them straight into your bank account. No fuss. Easy to use and integrate.

Inconvénients :

However, Square Appointments is best for people who serve local clientele and do not serve clientele based in another time zone. In my case, I have a business where I meet up online with people located in different time zones and across the globe. The biggest disadvantage is that Square Appointments does not show booking times in their local time zone. It uses my time zone everywhere, it makes it super confusing for people who are booking. Another con, is that it will collect payments only in your currency, it won't convert or collect payments in another currency. I am based in Australia, but my customers in Canada would want to pay in Canadian Dollars and not Australian dollars, thus is a bit of hinderance for me. The last thing is that if you wish to go paid then it is pretty expensive starting at $35 per month, per location. All this when other competitors are giving the same features for much less.

Square appointments allows seamless appointment setting.

Commentaires : Allowing clients to 0ay at appointment set up makes a smooth transition without multiple steps from other processors.

Avantages :

Square appointments is easy to use and features everything that a small service oriented business needs. I love that clients can pay for the service from the appointment page.

Inconvénients :

At first I was confused on how to make payment from appointment window optional. The steps could have been more clear.

Square Appointment on the go

Commentaires : I enjoyed the use of the program. It was an issue when I didn't use square for all my clients. It wanted control of my schedule.

Avantages :

It connects to my Instagram account and website for clients to register on their own. The interface is simple to use. Very streamline.

Inconvénients :

That is connected to the square app. It need to connect to the app. All the appointments have to done inside square appointments.

It served us well!

Avantages :

I love the streamline look of it on the customer side of things. The appointment scheduler was easy to use. There are a lot of options for salons on the backend with Square that I did enjoy.

Inconvénients :

It could be difficult to use on the business end. I hated that the app and the desktop version were so different. To make adjustments on my stylists booking options, I'd have to check in three different places to make sure everything looked correct online. The customer service was not great all the time or easy to get too. I am someone who does enough research and figures things out on my own, but for people who aren't great at problem solving, this isn't an easy app to use.

Very Useful

Commentaires : There are somethings we have to work around but we were able to make it work for our business.

Avantages :

Square schedules appointments, takes payments and keeps track of customers all in one place at no additional charge.

Inconvénients :

It took a while to figure out. Start and end time feature on the appointment would be great.When making an edit in the auto text feature, I noticed the customer gets the default message & not what I changed it too, which enables me to not be able to use that feature.

The Best Appointment Integration for Online Booking

Commentaires : I was one of the first Canadian adopters, and when I noticed a small issue with the postal code field (which at the time was set up for only American zip codes), which affected a client's ability to book a session with advance payment, Square support was quick to resolve the issue, and they offered me some free transaction fee coverage for my trouble. While I eventually switched to payment at the time of service, I appreciated how quickly and deftly my issue was resolved.

Avantages :

It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment.

Inconvénients :

Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session.

Square appointments in salon setting

Commentaires : Very good experience and recommend to everyone in the same insaturé as me

Avantages :

Easy to use and syncs with the square app for easy client payment.

Inconvénients :

I don’t have anything that I don’t care for at this time

Square Appointments makes scheduling so much easy

Commentaires : Square Appointments is a comprehensive solution for our scheduling requirements.

Avantages :

Square Appointments reduces the business related scheduling process to straightforward levels thanks to its features.

Inconvénients :

Square Appointments would be a perfect scheduling solution if it could offer its features for a better pricing.

Stress free appointments

Commentaires : This allows me to spend more time focusing on the clients rather then excusing myself to answer my phone. I also no longer have to carry my appointment book with me. Everything is right there!

Avantages :

Easy to use for myself as well as clients making appointments. Fast, and accurate. I no longer have to stop what I'm doing to answer the phone.

Inconvénients :

Other then the allowance I could give myself by speaking to the client booking their appointments.... I have nothing bad to say about this!

Extortion

Commentaires : Had to upgrade my subscription in order to retrieve my client list. Extortion!!!

Avantages :

It was free to Square users and synced to Google calendar.

Inconvénients :

It is no longer free to square users and is NOT good for a mobile service business if you need to book longer arrival times. You can only book exact times which is almost impossible to keep when each job is different.

User friendly with many functions

Commentaires : Using Square appointments has made it easier for clients to book appointments online without the inconvenience of having to call.

Avantages :

User friendly, works well on phone as well as computer. Easily integrates with my website to make it easy for clients to schedule

Inconvénients :

For a while it was not compatible with Android, they have since created and Android app. Sometimes tough to get in touch with customer service

Great customer service and does what it needs

Commentaires : Great! Honestly, except for the forms situation...it was been what I need. Customer service reps are very nice and helpful.

Avantages :

I like the simplicity of it, it is well organized, and it is user friendly....especially for a new business owner like me

Inconvénients :

Yes, not having a forms option. I am in the beauty industry/PMU and it is super important for me to have clients fill out forms. Having to print them out and then having them fill them out on the day of their appointment is time consuming. I wish that Square already had the options to send clients forms (and forms with images on them). And having to turn on my location settings every time I wanted to log on to the app

Urnailtech

Commentaires : I enjoy my software .. It saves me time and stress. So grateful for the appointment book and app
I can understand the software great. The fee for appointment book is very reasonable. The fee for accessories are also awesome.

Avantages :

Easy to access ..my clients love it..love instant deposit

Inconvénients :

Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment

Appointments

Commentaires : Combination of appointments and paying for services is an ideal combination

Avantages :

Easy to use and very effective. Simple way for clients to make appointments and paying for a service

Inconvénients :

Basic program but not as complete as massagebook. If you just want appointments, this is easy to use

Auto Pilot Appointments!

Commentaires : Wow, I love it, my clients love it, don't know how I would operate without it... Fifty percent of my clients book without me ever emailing/texting/calling. They request an appt, I accept, they show up. Totally frees up my time, don't even need to make "reminder" calls anymore.

Avantages :

Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.

Inconvénients :

The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.

Square has everything you could need and now offering appointments for free for individuals!

Commentaires : Square Appointments has been easy to use, the new updates are great, and it's a one stop shop for my business and my clients.

Avantages :

this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.

Inconvénients :

There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.

A few waves in my smooth sailing

Commentaires : It's been smooth sailing with a few waves here and there. I'm really glad I can use both the square and the appointments together versus two different applications for one purpose.

Avantages :

I like the how my schedule comes up for the day. The reports, easy usage.

Inconvénients :

I hate having to login with my email and password over and over. I wish there were an app that I could stay logged in or just put in a 4 digit code for security purposes since my clients credit/debit cards could be charged. My customers hate that they have to put their card number in every time. The mobile layout needs a little work on some pages

Square Appointments Review

Commentaires : This software is perfect and our clients/borrowers love it! I would venture to say that about 80% of our clients book their appointments with us via this software/website. They request their appointment date and time, we accept it and then they show up whether it be a phone conference or a face to face meet. This allows us to free up our time to generate more business/find more clients. HIGHLY recommended!

Avantages :

Ease of Use Convenient Changes are quick Reminders to clients are efficient and effective

Inconvénients :

We haven't really found anything that we dislike about this software.

Square

Commentaires : Very well. I don’t have anything bad to say except for the added fee for use.

Avantages :

Love it, use it almost every day so quick and easy and convenient. I would highly recommend for any business

Inconvénients :

Nothing bad to say. Very easy to use and helps out with a lot of business aspects. Great feature with this.

Love the ease and low fees!

Commentaires : So easy to use with my small business. Thank you for all of the wonderful features and tracking purchases/reports.

Avantages :

Low fees across the board! Same fees for all credit cards, no hidden fees. Love the option to send an invoice to customers via email to pay!

Inconvénients :

Service industry- - Once the customer signs and hits accept, they cannot go back to enter a tip. Most credit card processors, have the option to add the tip after- with square customer must do it before they sign, or you cannot do it