Note moyenne

  • Note globale
    4,7 /5
  • Facilité d'utilisation
    4,4 /5
  • Service client
    4,7 /5

En savoir plus sur Opsgenie

OpsGenie est une solution de gestion des alertes et des astreintes destinée aux développeurs et aux équipes d'exploitation, conçue pour informer les bonnes personnes au bon moment.

En savoir plus sur Opsgenie

131 avis affichés

Fernando S.
Director of Infrastructure
Internet, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/07/2018

"A most have"

Commentaires: I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Avantages: I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Inconvénients: I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

  • Source de l'avis 
  • Publié le 31/07/2018
Joshua V.
Director, Product Operations
Logiciels, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 05/03/2020

"OpsGenie Journey"

Commentaires: We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Avantages: Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Inconvénients: The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

  • Source de l'avis 
  • Publié le 05/03/2020
Utilisateur vérifié
Senior Network Engineer *Remote*
Électronique grand public, 501-1 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 31/07/2018

"Informational"

Commentaires: Great product .great value

Avantages: Easy usage. Good interface. Lot of info I'm one screen

Inconvénients: Renewal process is nor simple. You need to improve the process.

  • Source de l'avis 
  • Publié le 31/07/2018
Utilisateur vérifié
NOC Team Lead
Télécommunications, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 24/09/2020

"Basic incident management platform for startups"

Commentaires: Satisfied given the amount of money we pay with them

Avantages: What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Inconvénients: One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

  • Source de l'avis 
  • Publié le 24/09/2020
Phil A.
Senior DevOps Engineer
Édition, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/08/2018

"OpsGenie is a no-brainer"

Commentaires: We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Avantages: The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Inconvénients: I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

  • Source de l'avis 
  • Publié le 03/08/2018
Juan carlos C.
VP of Engineering
Internet, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 31/07/2018

"Incident response and monitoring"

Commentaires: Overall my experience has been very good. We use OpsGenie all the time, and it's a critical part of our monitoring stack.

Avantages: OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

Inconvénients: The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.

  • Source de l'avis 
  • Publié le 31/07/2018
Bharath N.
Consultant
Logiciels
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 09/01/2018

"its a nice a tools which can be configured as per your requirement and needs"

Commentaires: stay up to date with the infra issues

Avantages: --easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

Inconvénients: when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

  • Source de l'avis 
  • Publié le 09/01/2018
Adam K.
Network Engineer
Télécommunications, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/08/2018

"OpsGenie is more like an Ops Miracle Worker"

Commentaires: Our issue was reliably alerting our staff of equipment warnings and outages. OpsGenie gives us the ability to not only send notifications, but see who received them, who responded, and escalate based on a number of factors to make sure that someone, somewhere is getting the alerts.

Avantages: The ability to customize how events are handled is amazing. For example, our Nagios instance sends alerts to OpsGenie, but depending on host name or group that it is in, we can have staff get a phone call in addition to app notification for critical things.

Inconvénients: Honestly we haven't really hit anything that we didn't like. We ran into a hiccup with a bug in the Nagios integration but the OpsGenie support staff were very helpful and quick at fixing the bug.

  • Source de l'avis 
  • Publié le 06/08/2018
Evgeny Y.
Senior Production Operations Engineer
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/08/2018

"My experience with OpsGenie"

Commentaires: The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team. This problem may sound 'easy to do' but in reality is quite complex and OpsGenie delivers perfectly well on this.

Avantages: 1. It works.
2. It works well.
3. Very friendly interface at both desktop and mobile versions.
4. Outstanding flexibility in configuration.
5. API is well documented and easy to use.

Inconvénients: Not really a problem but I could not find how to list all 'tags' ever used by me/my colleagues.

  • Source de l'avis 
  • Publié le 03/08/2018
James S.
CTO & Co-founder
Logiciels
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 14/06/2018

"Nice affordable alternative to Pagerduty"

Commentaires: Distributed support management for our small team.

Avantages: The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

Inconvénients: The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

  • Source de l'avis 
  • Publié le 14/06/2018
Darren D.
Operations Manager
Télécommunications, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/08/2018

"Ops Genie - a new way forward"

Commentaires: We needed a more suitable monitoring alerting platform to help us grow and make use of systems outside of our infrastructure. Ultimately, Ops Genie has helped us do that. We can now plug services like AWS and Jira into our monitoring without having to force Nagios checks to do the work that has mostly already been done elsewhere. It's provided us more accurate and reliable alerting and reduced the effects of duplicate alerts coming through whilst an incident is being investigated. We hope to make further gains using additional features we haven;'t touched upon yet in the Ops Genie ecosystem

Avantages: We had previously been using a Nagios + SMS provider solution, which had served us well as a small company. However as we have grown, we have found that SMS just wasn't a reliable enough solution. We looked around at various alerting providers, and found Ops Genie to be the closest match to what we were looking for. It's given us the ability to test out new notifications before enabling them for our on-call schedules, Re-arrange on call as we see fit without having to fiddle with Nagios configs, utilise integrations to alleviate the sometimes difficult task of adding checks into Nagios from other systems and gain a better insight into our alerts while reducing the all too common "alert fatigue". It gives the ability to create much more complex workflows and setups that previously weren't possible.

Inconvénients: As is often the case with software that provides a wealth of options, getting started was quite complex, particularly around scheduling on call patterns. I think larger organisations may not have this problem, but we wanted to do some rather custom set ups. Fortunately, the support from Ops Genie is frankly brilliant, and they walked us through everything we needed to do. Should there still be difficulties, they can enact the changes you're looking for and guide you through what was done.

  • Source de l'avis 
  • Publié le 06/08/2018
Allison G.
Security Analyst
Informatique et sécurité réseau, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 31/07/2018

"A Highly Capable Incident Management Platform"

Commentaires: We need an application that works hand-in-hand with our SIEM, Splunk, and OpsGenie does just that. As events filter into Splunk's incident management platform, our analysts are alerted through OpsGenie (via a webhook integration). Analysts can then acknowledge and manage alerts. We also use OpsGenie as a tool for documentation, although this may be a somewhat unconventional use case. Analysts can search back through past incidents, using them as a reference. This is a highly valuable tool to us and we look forward to future improvements.

Avantages: We love the scheduling feature, which keeps all of our security analysts on track with their shifts. The mobile application is also very useful, as it allows analysts to manage their schedules and keep track of alerts while on the go. There are a plethora of applications that OpsGenie integrates with, such as Slack and AWS. The ability to integrate other applications with OpsGenie is important to us, as our services to our clients depend on it.

Inconvénients: Sometimes new features are slow to be implemented, even if they are minor. For example, we have requested some minor features such as a dark mode and the ability to expand the text entry box, but these features have yet to be seen. Sometimes the search function can be difficult to use, as it requires a specific syntax that doesn't always function as expected.

  • Source de l'avis 
  • Publié le 31/07/2018
William N.
Sr Developer
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 19/12/2017

"Good, almost great"

Commentaires: Reliable Alerts monitoring from our application and infrastructure. Without it, we'd either be staring at monitors all night, or waiting for customers to call us and complain. Critical critical app for us.

Avantages: The scheduling, routing, and alerting of the alerts is spectacular. Really simple to use, really powerful.

Inconvénients: The new ui for alerts. Yes, its more flexible and exposes more functionalilty that was previously possible. But for 99% of the time its too, too much UI flexibility. When the house is on fire, I want to grab the fire estinguisher and go. Your ui slows me down. It just needs to let me select open, unacked, and closed alerts, SUPER SUPER easily and SUPER SUPER FAST. Also, the Android app is often unusably slow. I can often boot up my laptop, login to our domain, unlock password manager, and login into the opsgenine website before the stupid app will actually display the alert. Terrible.

  • Source de l'avis 
  • Publié le 19/12/2017
Rick R.
President
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 25/03/2019

"Perfect for Managing On-call Teams"

Avantages: Software was easy to initially configure and get setup. Adding users was quick, both through the website and in the mobile app. Linking OpsGenie to our monitoring applications went smoothly. It allowed for multiple layers of logic to be incorporated. This helped implement escalations that were consistent in their performance. After using it for a month or so, we were able to go in and tweak that logic to make them even better. From an on-call technicians perspective, the software is easy to use. They know when they are on-call and are able to set their own notifications and escalations. Also, they can work with other techs to cover for each other and the app will let them set the time for the switch so the system notifies appropriately.

Inconvénients: The rule creation can sometimes be complex and requires a more advanced user to accomplish.

  • Source de l'avis 
  • Publié le 25/03/2019
Gurpreet V.
Head of OpsCentre Support
Marketing et publicité, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/07/2018

"Great product, highly recommended!"

Commentaires: Customer services and our account manager have been excellent. I put in a recommendation for a feature and it had been implemented within a month. I also received personal communication to let me know that my feature was being implemented! For me, that's amazing customer engagement!

Avantages: I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use. I have found it very easy to manage and schedule my 8-person team to work 24/7 on complex shift patterns and have call forwarding setup to call desk, work mobile and then personal mobile phones. Ive been very impressed with the capabilities of the Incident Command Center for major incident orchestration. The mobile app is also easy to use and well thought out.

Inconvénients: I haven't anything so far that I dislike.

  • Source de l'avis 
  • Publié le 31/07/2018