Avis clients sur DoTimely

DoTimely is the best!

Avantages :

ease of use, customer service, all in one for my small business

Inconvénients :

there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it.

The best solution for my business

Commentaires : AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.

Avantages :

When I found about DoTimely I couldn't believe it, it had everything that I needed for my business. It's like they read my mind and built it. They really thought about every bit of what a staff, client and admin would need. On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business. The user experience for our clients' is great because they know what is going on with the service they hired. For the staff it's a great way to keep things organized. Support is extraordinary! When needed, they help and guide you. They really consider feedback and solve whatever problem you have. I'm based in Chile and the gateway Stripe does not work here, if it did, DoTimely would solve EVERYTHING for me!

Inconvénients :

As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge. Despite that, I still chose DoTimely over other solutions. It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways.

Please read to save yourself a headache.

Commentaires : Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls .

Avantages :

The functions it does have mostly run smoothly.

Inconvénients :

The app is a data hog that has to constantly be connected. If your customer is in an apartment complex that doesn't have connectivity your blind. No access to notes or instructions. If you have a employee with limited data it isn't usable. You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately. They want to force people to be paid commision vs an hourly rate.

Fantastic software!!

Commentaires : This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Avantages :

It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Inconvénients :

It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

5* Software - Dog walking

Commentaires : Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support.

Avantages :

Very easy to use Free app for both android and ios Tracks walks brilliantly Individual login for each staff member

Inconvénients :

Nothing. Does everything we need it too very well.

Simple and Comprehensive Booking Software

Avantages :

We use DoTimely for our dog walking and day care business, and find the various features work well together: the integrated booking request portal/calendar clarifies the schedule for both our clients and staff, the fields for client/pet profile details are very thorough, and the chat feature enables easy communication between clients and staff. We also like the reminder emails regarding pet vaccination expiry and pet birthdays, and the integrated client key inventory. All of these features are free to use as well.

Inconvénients :

We have no complaints about DoTimely, and have found that their support team answers all of our questions and concerns promptly and effectively.

DoTimely Review - Very Valuable

Commentaires : DoTimely is the best software I've encountered in a long time. From the design/layout to compatibility and all the way to the functionality/ease of use, DoTimely's performance has gone above and beyond anything I could have dreamed of. DoTimely has made managing my business 100 times easier and they are always coming out with new features and additions which always add value to my business as well as my clients. With features like Schedule Forwarding and Automated Invoicing, I have been able to automate parts of my business that I previously could not. I can't emphasize enough how valuable this is. Not only does it allow my team and me more time to focus on our daily tasks, but it increases customer satisfaction because their requests are answered a lot quicker with features like Schedule Forwarding. The DoTimely team is constantly coming out with new features which always make running my business easier and more efficient. I always look forward to what they roll out next! The DoTimely team is also very easy to work with and always want to provide the best possible service they can to their customers. They work to accommodate your needs and are always there if ask for their assistance!

Avantages :

I absolutely love DoTimely and do not know what I would do without it. One of the things I like most about DoTimely is how easy it is to use. Not only for my team and I, but for my clients as well. When I bring on new clients, I give them a brief description of DoTimely and how it is used in regards to the service we provide. I then send them the welcome email with the Login/Password and tell them to "call or email me if they have any questions about DoTimely". I never receive that call or email because of how easy DoTimely is to use. They are able to figure out exactly what they want to do because of how easy it is to use. The same goes for my staff. The second thing I like about DoTimely is its functionality and features. This software's performance receives an A+ from me and is unrivaled. DoTimely is a one stop shop with all of the features it includes whether it be managing, scheduling, invoicing, messaging, and the list goes on and on. This allows me to meet the needs of my clients as well as the needs of my staff and business. The value it has added to my business is indescribable and has exceeded my wildest expectations. Another thing I love about DoTimely is the amount of time it has saved my staff and me. With features like Schedule Forwarding, I am able to automate parts of my business I previously could not. This allows me to focus on things such as responding to customer emails/calls, acquiring new clients , and hiring new employees.

Inconvénients :

At the moment, I do not have any cons with DoTimely. It has fulfilled the needs of my business perfectly.

Must have app!

Commentaires : Every time I've had a question relating to set up or use of the app, customer service is very quick to respond.
I'm more than pleased to be using this software and will continue to use it

Avantages :

I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it. That is the sole reason we use it! My customers love that they get to see the GPS map of our walks, pictures, and visit notes. Some of them don't have the app downloaded, so they just get the information in an email. I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating. It really has everything the other software companies do, but they only charge per invoice. I don't know how thats all they charge, but as a brand new business, I'm sooooo happy I found this software.

Inconvénients :

The only things that missing, for me, is dog boarding features. I've made it work and still have it listed as a service, I just wish it could keep track of how many rooms are available, etc. I know that dog boarding is it's own thing, separate from walks/pet sitting; but, I'm still holding out for an app that can do all of it.

DoTimely serves its purpose for my business needs!

Commentaires : DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price.

Avantages :

I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website.

Inconvénients :

I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.

Excellent integrated CRM

Commentaires : Overall, this software has been very helpful and solved our need for reporting. Being that they only charge for invoices this is well worth the time to learn and use.

Avantages :

I like that it offers a pet specific CRM, Invoicing, scheduling, payroll, and reporting. They don't charge per user like most CRM's do and they have a great customer support team.

Inconvénients :

The scheduling doesn't allow for drag and drop in order to change the times of appointments. This is a benefit and a downfall, it decreases errors but also makes scheduling a little more tedious.

Excellent value and service!

Commentaires : They provide excellent customer service at an extremely reasonable price....would highly recommend!

Avantages :

I have been using Dotimely for about a year now and it has helped my business tremendously! The program is easy to use and the team is extremely helpful and accommodating with my questions.

Inconvénients :

If I have to say something it's that I sometimes have difficulty finding answers to my questions through the software itself. However, anytime I write to the company my questions are answered immediately which surprises me because we are in different time zones and I sometimes send questions late at night which I believe is the middle of the night for them. They're fantastic! :)

Reliable, easy to use, and customer support when needed.

Commentaires : Reliability, ease of use for you and clients, affordable, professional.

Avantages :

Clients control on appointments. Controls on requests. Schedule management. Being able to look at staffs daily walks gps timing

Inconvénients :

Gps accuracy. Trouble with spam emails, invoice discounts. Also- being able to select multiple invoices from list to mark as paid.

Can't live without it.

Avantages :

Easy to use. Solid UI. Speedy support.

Inconvénients :

Would be nice to have more reporting capabilities.

Do Timely does exactly what it says!

Commentaires : Customer service are always very quick to respond and deal with any issues 5 star service

Avantages :

I love how I have all my clients information at the touch of a button

Inconvénients :

That I can’t access all of the app from phone

Professional Dog Mom LLC Review of DoTimely

Commentaires : Overall it fits my business needs very well!

Avantages :

I love that my clients can sign in and electronically choose the dates and services they are interested in.

Inconvénients :

There are small bugs such as, you can't refresh a screen, it's somewhat clumsy to configure the customizable services.

Efficient

Commentaires : I’m happy with it. Just get flustered at times.

Avantages :

Easy to navigate. Everything in one place. Staff payroll tracked and payments run through app is so simple.

Inconvénients :

Features I should be able to use easily on my iPhone I can’t. Like searching and looking at paystubs.

perfect for my business

Commentaires : All in all I love it

Avantages :

easy to book for customers and for me to keep records from

Inconvénients :

Finding out how to do things is not always easy, plus the app runs the mobile phone down quickly if lots of appointments

Super easy to use, and the customer support is great!

Commentaires : Scheduling is very easy--saves me time.

Avantages :

The software is very easy to use. And the customer service staff has been really great. If I ever have any issues, the answer is just an email away.

Inconvénients :

I wish the app was a bit more user friendly--but I'm able to sign on to the website from my phone, so I just use that.

Just what I was looking for!

Commentaires : Organization!!

Avantages :

I've been searching for a good pet sitting software for awhile now, and I finally found it! Once you get the hang of it, this software is very easy to use. It keeps track of my scheduling and billing which is a great help!

Inconvénients :

I had a little bit of trouble figuring out how to get started. I had to play around with the program some to finally get the hang of it. I'm not sure if there is any kind of "get started" tutorial (I didn't see one, but I didn't look too hard), but if not, having one would be greatly beneficial.

Easy and effective way to stay in touch with my employees

Avantages :

All my employees don't have a business email so Hub is a great tool to stay in touch with them and provide them the important information needed to run the business. I can chat with them within the same app and this keeps all the business communication in one place. My employees also request time off within the app and I can easily track history.

Inconvénients :

Not any, they are always open to customer feedback and make improvements.

Peace of mind software

Avantages :

All in one software. Schedule appointments, create invoices, track revenue, manage staff, create payrolls, track dog walks with GPS, everything you need to maintain your business with a peace of mind. Support is always there to help you out. Virtually just pay per invoice, amazing!

Inconvénients :

Every now and then there are a few glitches, but nothing unmanageable.

5 star customer service

Commentaires : DoTimely has been AMAZING to work with. The price is right for the excellent service I receive. They are quick to respond to a question, and they really care about me as a person and business owner. They know software and have a personal touch!! Highly recommend!!!

Avantages :

This software is easy to use. My sitters and customers love it!

Inconvénients :

The app has a few glitches. It is easy to restart and keep working on the app so not a bug issue.

Satisfied customer

Commentaires : DoTimely has helped with scheduling .

Avantages :

Do Timely is user friendly. I like that I can check of when the dogs go #1 and #2.

Inconvénients :

I took me a few tutorials over the phone to grasp.

Using DoTimely software to track appointments and revenue for small dog walking/training business.

Commentaires : Developed a system to track appointments and revenue.

Avantages :

I have been very impressed with the DoTimely team's responsiveness and assistance with my learning curve to create a simple tool for our business. I receive responses to my questions and assistance with some requested modifications within hours. I appreciate that we can select from among the many features within the program to create the functionality that we need now, knowing there are opportunities to expand as the business grows. I also appreciate the very reasonable pricing.

Inconvénients :

As with most new programs , it has been somewhat difficult to learn to navigate the software to find just what we need.

Great software - Amazing customer support.

Commentaires : Overall, I'm pleased with the product. They are consistently adding new features of value.

Avantages :

It's simple to use and has a very informative dashboard feature to keep a pulse on my business.

Inconvénients :

I would like to see some task completed with less clicks.