Avis clients sur Guesty For Hosts

Great tool to manage guest booking and more

Commentaires : Great product & great support staff

Avantages :

- fantastic support team behind. - solid, trustworthy company behind the software. - software that fullfills my booking need and more: -- coordinate who has booked on Airbnb and booking.com to avoid doublebooking -- make webpage free via Your Porter App system (they also offer to use own domain for a fee) --Automation of day to day actions, like sending welcome email -possible to test it out before buying (also good because one has not started to earn money yet, so the tool helps one make money first before asking for money). - I only have one listing and the company support me having many questions even though I am very small w/only 1 listing.

Inconvénients :

Have nothing negative to say. It is just a very good tool with extremely good and helpful support staff.

Alternatives envisagées précédemment : Hostaway, Guesty et Lodgify

Pourquoi passer à Guesty For Hosts : 1/ Open regarding pricing. 2/ Easy to just start and not having to wait after the weekend to have an interview or demo and maybe hopefully then getting the price of the product. 3/ Free test period 4/ Seemed serious and not an extremely big cooperation that would not take me who has just one listing seriously. 5/ The research I did indicated this is a up and comping company.

Great for Certain Functions

Commentaires : It's good, not great! Not bad enough to switch.

Avantages :

Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking.

Inconvénients :

Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3). Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth. It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching.

This is a must for vacation rentals

Commentaires : I cannot say enough good things about Guesty for hosts. Its a one stop booking platform that even allows direct bookings through your website.

Avantages :

It's easy to use and consolidates all the booking channels into one place. Set up is easy.

Inconvénients :

Wish I could use different payment processors other than stripe or PayPal.

Disappointed

Commentaires : Overall, disappointed with it, great idea, badly executed

Avantages :

That it pulled my Airbnb listings into one place

Inconvénients :

It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply)

Great app - easy to use

Avantages :

The application provides us with a one-stop management portal. Very easy to use and manage multiple services

Inconvénients :

Flexibility and absence of sophisticated pricing tools and AI

Guesty for Hosts falls short on feature set

Commentaires : I came from Tokeet which is a great platform with a ton of features but can be overly complicated and not a great UI/UX experience. Due to a lack of VRBO API integration options, I decided to switch to Guesty for Hosts (only 1 rental). Initially, it seemed very powerful until I peeked under the hood too much and realized it lacked a ton of features that I counted on with Tokeet. It made sense to create a basic VRBO/Airbnb and Direct Booking triangle without the PMP in the middle until the platform can be made to be useful. It would be amazing if they listened and allowed single hosts to pay for the Pros version.

Avantages :

Amazing UI and experience on both Mac and iPhone/iOS. Decent price point in comparison to other PMPs. Great workflow for housekeeping and customer communications.Good integration with smart pricing affiliates.

Inconvénients :

Missing a ton of features (included in Guesty for Pros) so much that I had to leave the platform after a brief period. Terrible website templates. No customer invoicing which is key for direct booking. Although nice, customer service takes a minimum of 24 hours to reply to any question. No way to pay more $$ and upgrade to Guesty for Pros.Very little OTA channel connectivity options. Cannot pay for Guesty for Pros upgrade or modules.

Excellent Host Platform

Commentaires : Excellent. We have recommended Guesty to several friends who have just recently gotten in to vacation rentals.

Avantages :

We love that everything is in one place for managing properties

Inconvénients :

that the guest isn't required to include their email address as well as phone number. We like to send our guestbook our via email ahead of time so that they can see what's in the area, places to eat, and requirements before they arrive.

Transitioning from Jurny to Guesty

Commentaires : So far so very good, the technology is top of the line and the team behind it even more.

Avantages :

A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well. Also, Guesty is one of the very few companies offering a complete solution that includes guest communications

Inconvénients :

Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied

Guesty Review

Commentaires : Great, we still love the platform! Easy to navigate.

Avantages :

Customer service is great! They’ve always responded in a timely manner.

Inconvénients :

Linking multiple units together on the calendar has been difficult. Unable to link a parent unit to multiple units.

Alternatives envisagées précédemment : Hospitable.com

Pourquoi passer à Guesty For Hosts : Referred by another STR Host. We’ve continued to use the platform.

Guesty for Hosts has made my life easier

Commentaires : So far so good. I like the synced calendar.

Avantages :

it keeps my rental reservations on one calendar and syncs my 3 platforms.

Inconvénients :

It is not as user friendly as I need at times.

Alternatives envisagées précédemment : Hostaway

Pourquoi passer à Guesty For Hosts : I only had 1 listing and other channel managers had a minimum number of listings in order to be able to be used. Guesty had a free trial.

Your Porter App, simple GUI and good value for money.

Commentaires : Making price changes from the channel manager rather than multiple times directly from the listing site is one of the main benefits for us. Automated messaging is also a big time saver as well.

Avantages :

The program has a quality user interface, and mobile app. On boarding was relatively easy as well.

Inconvénients :

Some of the integrations are still being developed and require use of the listing platforms themselves from time to time.

Alternatives envisagées précédemment : Guesty

Pourquoi choisir Guesty For Hosts : IGMS was difficult to use and was too costly for what we took as value from the product.

Logiciel antérieur : iGMS

Pourquoi passer à Guesty For Hosts : Price point and the existence of a mobile app. It was also recommended by a cleaning company we use.

Guesty review

Commentaires : Above Average

Avantages :

It was quick to setup. I liked the free trial.

Inconvénients :

It’s terrible for cleaning schedules and cleaning calendar. Can’t integrate with QBO, costing me more in book keeping charges.

Alternatives envisagées précédemment : Hostfully Property Management Platform

Pourquoi choisir Guesty For Hosts : Changes to igms platform. Double booked a bunch of guests for the same days. I had to jump through hoops and disappoint guests with cancellations. Messed up my rating on VRBO.

Logiciel antérieur : iGMS

Pourquoi passer à Guesty For Hosts : Hostfully is very complex I don’t have time right now to figure it out. But it has better features.

Excellent Airbnb management tool, wish I used it sooner

Avantages :

The booking engine, automated messaging and Airbnb ranking features.

Inconvénients :

Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.

Alternatives envisagées précédemment : Lodgify

Pourquoi choisir Guesty For Hosts : Smartbnb didn't offer a direct booking engine, and they were more expensive.

Logiciel antérieur : Hospitable.com

Pourquoi passer à Guesty For Hosts : It was a much better price point and easier to use

If you don't use YouPorter App, you are wasting time and money.

Commentaires : I now have more time to do other things thanks to Your Porter App. I no longer need to write out a message for every single guest and remember to send them and I don't have to organize cleaning staff because YourPorter App does all of that for me.
Using YourPorter App has given me the freedom to be able to leave town and still run my business efficiently and effectively. I highly recommend it.

Avantages :

YourPorter App does everything I need it to do and then some. I originally signed up because it would push my AirBnB rates to Booking.com automatically and that was all I was going to use it for. However, the auto-messaging system has proven invaluable. I can tailor messages and have them sent at specific times and on specific days. This feature is incredibly useful because I can send my lock box code at a specific time, thereby preventing guests from unexpectedly showing up and trying to check in early. I can also schedule all commonly sent emails, such as thanking them for booking, sending directions to our place, a message the next day asking if they settled in Ok and if they need anything. Guests love that I check in with them and I never forget to do so, thanks to YourPorter App. With the teammates feature, you can add teammates and assign them tasks such as cleaning, and is such a valuable portion of the software that I could not do without it. I can organize all my cleaning staff and have them clean when they need to and I never need to remind them because YourPorter App automatically does that for me. It can also let them know when we have check-ins and for how many guests so they can set up the continental breakfasts for them. The income report is also a great addition. There are so many features that I am still discovering all of them and how to implement them to my best advantage.

Inconvénients :

A written FAQ would be good. However, the support staff are very quick to answer when you have a question.

Poor customer service.. double booking

Commentaires : Poor support, unreliable and poor web calendars… stay away

Avantages :

Nothing to be honest. Poor support and calendar combination

Inconvénients :

Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings

horrible customer support

Avantages :

easty to use and sync with reservations.

Inconvénients :

This company is a nightmare, I am currently using them and will stop once my annual membership is done. This is my second year with them and didn't have issues until last year when i renewed my membership. They have a horrible customer service team that takes weeks to get problems resolved. You cannot speak to anyone over the phone as they only have an email support team. I have been having billing issues with them for the damage protection and they have been double and triple charging me. Taking over $2,000 out of my account when only supposed to take $500. I am currently dealing with this issue for the 3rd time going on 4th time as I see another pending $1,000 they are attempting to charge. They end up having to refund me and takes forever to investigate the amount overcharged and then issuing the refund. I'm beyond pissed at this point - I am actually writing a complaint. Think twice before working with this company. Cheap but not worth the headache.

was a good product until was bought out by guesty

Commentaires : so i was with guesty for host( former yourporter) for over 5 years, until a year ago all was well, everything was working really good, and was very happy. 1 year ago it was bought out by guesty for hosts and since then everything just went downhill. Glitch after glitch, all of a sudden, overbookings, bookings from bookings.com weren't coming, parts of the calendar where blocked for some reason, and the website stopped working. Now i understand things can happen but when i wrote to there customer service, they barely respond and when they did they where very nice but barely took care of any of the issues, and when they did it took weeks or even month to fix. They left me very frustrated, real shame, needless to say I left guesty for host for another service provider.

Avantages :

its price was very low compared to other competitors and its app was good too.

Inconvénients :

The glitches and bugs, and kept on getting worse, in additional their customer service.

Amazing! Can't Recommend enough!

Commentaires : Loved it from the start! So easy to set up, the customer service has been impeccable with any queries I've had. It's saved me many many hours and made communication much more seamless between both the guests and extended team. Thank you for creating and developing such an amazing product!

Avantages :

First of all the Customer Service is the best I have ever experienced! The executives have responded very quickly and informatively. The features are great! I manage 12 properties and done A LOT of research before deciding upon YourPorter and it has definitely paid off! I LOVE the form that can be sent to guests where they fill in their arrival time, this is automatically fed to the extended team, reducing communication time immensely. So easy to use and has saved me many many hours whilst providing a better service to our guests.I also love the evolution, new features are constantly being released making it even more of a beast! :)

Inconvénients :

I love the emails being sent from my own email address so replies are sent directly to that. But one limitation I found was that only one attachment was allowed to be sent along with the emails. However I found a workaround to save all of the attachments as a single Zip file which has worked. It would be even better if we could share the Timeline as we can the Calendar to the extended team.

Multi Platform User Review of Guesty

Commentaires : Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it.

Avantages :

Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application.

Inconvénients :

The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform.

Excellent for the $

Commentaires : So far it's met my immediate business needs with the message automation and channel manager.

Avantages :

The message automation is great. It's professional and saves a lot of time. Having the channel manager allows my listings to stay the same across platforms. So far I've been satisfied with the product.

Inconvénients :

Although the email support has been responsive so far I wish there was live chat support. I would also like to integrate a personal booking site to the platform.

Alternatives envisagées précédemment : iGMS

Pourquoi choisir Guesty For Hosts : Pricing

Logiciel antérieur : iGMS

Pourquoi passer à Guesty For Hosts : Pricing for the same fearures.

Walker Homesley Review of Guesty

Avantages :

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

Inconvénients :

The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

Alternatives envisagées précédemment : Lodgify

Great platform with lots of features

Avantages :

Having all of our rental platforms in one place, with one shared calendar is so helpful. We've never had a double booking, and the messaging with guests is simple. Sharing calendar information with booking sites, TurnoverBnB, and PriceLabs has been fantastic. Making the direct booking site and linking my Stripe account was quick, easy, and will save us a lot of money on booking fees. A great resource that saves me time and money.

Inconvénients :

Guesty for Hosts can be a little slow to open or sync sometimes. It takes several minutes for a reservation from AirBnb or VRBO to show up on Guesty, and for a reservation to show up on TurnoverBnB. The unified messaging inbox is helpful, but is also a bit slow. I also don't like that you need to update to Guesty for Pros to fully integrate with other sites like StayFi.

Guesty for Hosts

Commentaires : I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms.

Avantages :

Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time.

Inconvénients :

One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb.

Made for property managers

Commentaires : I am property manager, more exactly multi host accounts manager on Airbnb + Booking + Homeaway + Trip Advisor. My job is to meet property owners, take rentals pictures, build descriptions, put listings on platforms. Each owner has his own host account on each platform. I charge a commission to owners on payouts they get from platforms. It is a win-win business with property owner. I work only in my car, I try to spend my evenings with my wife, not my laptop:) Till now, I was working with BEDS24 to sync bookings. As my business is growing fast, informations I have to follow are now impossible to manage on a to-do list. So I decided to find a solution fitting to my business. During 2 months, I tried ALL solutions on the markets, I say ALL and it was a real jungle:( United rentals, avantio, kigo, lodgable, uplisting, syncbnb, cloudbed, hostaway, bedbooking, guesty, bookingsync, wishbox...etc Many are based on a PMS that I don't need as my owners are directly paid by platforms. Some are only syncing calendars. Finally, I had a choice to make between UPLISTING and YOUR PORTER Your Porter wins because inactive listings are not charged and it is working on my iPad and Android phone. It is obvious that Your Porter is designed by people who are sensitive about real problems of property manager's life. So if you are a freelance property manager who needs a one stop shop in his mobile to follow all the business, don't loose your time like I did, open an account on Your Porter right

Avantages :

Fair price Designed by people who are sensitive about real problems of property manager's life

Inconvénients :

Not multi language Restrictions should limit check-in and checkout days

Stark Industries Property Group Guesty for Host Assessment

Avantages :

Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.

Inconvénients :

Customer Support, although helpful, lags in response. Back and forth communication can some times take days.