Avis clients sur Trustpilot

par Trustpilot

Note moyenne

  • Note globale
    4,5/5
  • Facilité d'utilisation
    4,6/5
  • Service client
    4,4/5

En savoir plus sur Trustpilot

Outil de gestion des avis clients qui vous aide à vous connecter et à établir la confiance avec vos clients.

En savoir plus sur Trustpilot

527 avis affichés

Michael D.
Director, International Operations
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/09/2019

"Best review platform out there."

Commentaires: Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Avantages: Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Inconvénients: The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Réponse de l'éditeur

envoyé par Trustpilot le 07/10/2019

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 17/09/2019
Utilisateur vérifié
Digital Marketing Manager
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 06/02/2020

"Mixed feelings"

Commentaires: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Avantages: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Inconvénients: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Réponse de l'éditeur

envoyé par Trustpilot le 03/03/2020

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

  • Provenance de l'utilisateur 
  • Publié le 06/02/2020
Utilisateur vérifié
Recruiter
Médias en ligne, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 19/05/2020

"Good Source for Reviews "

Commentaires: Overall, I have had a great experience with Trustpilot as it has helped me make smart purchases for both my professional and personal needs. I find that the UI is really clean and I like that the reviews are in date order.

Avantages: Before purchasing something from a specific site for the first time, I always consult Trustpilot so that I can evaluate the experiences of other buyers. It has definitely prevented me from purchasing things from unscrupulous merchants and I find it impressive that they offer this for free! It's a great source when you can't rely on word of mouth from others in your circle. I also like how when negative reviews are posted, companies can reply to the review. This helps to give you a sense for how the company treats disgruntled customers and also lets you see their side of the story.

Inconvénients: There aren't many cons to speak of but I think it would add to the experience if Trustpilot were to show words or ideas that were most commonly used in the reviews somewhere on the page.

Réponse de l'éditeur

envoyé par Trustpilot le 02/06/2020

Hi there,

Thanks for taking the time to leave us a review. We're so glad to hear you're checking Trustpilot before making any type of online purchase.

We're always looking to improve our user experience and will be sure to let our team know of your feedback regarding searching keywords. Please don't hesitate to get in touch with any future questions or concerns.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 19/05/2020
Louise S.
Senior Operations Executive
Santé, bien-être et fitness, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 23/03/2020

"Just ok - could be more advanced/fair"

Commentaires: Overall I would advise it has been ok but as mentioned hard to remove reviews not relating to the company.

Avantages: It is a good way to get your customers to provide a review about the services you offer and there is an option for the customers to leave a reference number so we can then resolve issues with the customer directly.

Inconvénients: The company I work for is an online booking platform with 1000's of salons on the system, people often go onto Trustpilot and add a negative review but the review is about the experience at the salon not about Treatwell. It is really difficult to get these reviews reported and removed.

Réponse de l'éditeur

envoyé par Trustpilot le 02/06/2020

Hi Louise,

Thanks for taking the time to leave us a review. We love hearing that you're enjoying collecting reviews on Trustpilot.

We apologize for any difficulty with any part of our platform and will definitely let our teams know of your feedback. Our Content Integrity team works around the clock with reported reviews and would be happy to help out if you follow up about any reviews there at compliance@trustpilot.com.

  • Provenance de l'utilisateur 
  • Publié le 23/03/2020
Marcia T.
Tustpilot
Génie civil, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/04/2020

"Important opinion tool"

Commentaires: Useful for forming opinions about products on the internet, whether physical or virtual. They guide you on relevant opinions on each website, in the same way that they allow me to qualify them. many useful and informative

Avantages: Trustpilot is a widely used tool on the websites I use to shop or browse online. As a regular consumer of virtual products, I think it is super important to have an integrated platform for websites to listen to customers' opinions, I always make it a point to qualify and leave my opinion on everything I consume, since I always address the opinions of other consumers too, to know the quality of the product, website and the like.

Inconvénients: I have never had any problems with the trustpilot commentator so far and I have always seen relevant comments on the qualifications of the products and sites I have used the tool with.

Réponse de l'éditeur

envoyé par Trustpilot le 02/06/2020

Hi Marcia,

Thanks for taking the time to share your feedback! It's great to hear that you're enjoying using Trustpilot to read reviews, write reviews, and find companies.

If you ever have any questions in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 30/04/2020
Jonny C.
SEO Executive
Services financiers, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 31/07/2018

"Great features, not so great customer support"

Commentaires: The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Avantages: The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

Inconvénients: Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Réponse de l'éditeur

envoyé par Trustpilot le 28/04/2019

Hi Jonny,

Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot.

We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles.

Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

  • Provenance de l'utilisateur 
  • Publié le 31/07/2018
Kenneth P.
Founder
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 24/04/2020

"Earn Instant Trust and Crediblity Online—And Automate It"

Commentaires: The ability to automatically request ratings and reviews—and build an online portfolio of those reviews over time...Giving you a way to build credibilty and trust with cold website visitors.

Avantages: We use this for our eCommerce clients and also lead gen / transactional websites. It's a recognizable brand that consumers know and trust—and they have decent features around automating feedback to offload the task of requesting reviews.

Inconvénients: Pretty expensive for small businesses. There are some knock-offs out there that aren't as well known or polished but provide similar value. If the cost was lower it would be killer for SMBs with tight budgets.

Réponse de l'éditeur

envoyé par Trustpilot le 02/06/2020

Hi Kenneth,

Thanks for taking the time to leave us a review! We love hearing that you're enjoying using Trustpilot for your eCommerce clients.

We know what we do comes at a cost, but are hopeful that our pricing plans can work for all types of businesses. Please don't hesitate to reach out in the future with any questions or concerns!

  • Provenance de l'utilisateur 
  • Publié le 24/04/2020
Allie S.
Audit Associate
Comptabilité, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 12/04/2020

"Great Review Site for Online Merchants"

Commentaires: I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.

Avantages: I found this site while looking for a review before buying a subscription-based online service. I viewed many reviews on the service and learned more about the customer service, which taught me the site was a scam and not worth the money. I continued using the online free service before buying items online.

Inconvénients: I have found there are more negative reviews than positive reviews, which makes sense because more people would want to comment on a complaint than praise. I would want to see a feature that shows the most popular words for reviews like the word "scam".

Réponse de l'éditeur

envoyé par Trustpilot le 02/06/2020

Hi Allie,

Thanks for taking the time to leave us a review! We're glad to hear you're enjoying checking reviews before making any purchasing decisions.

We're constantly working to improve our user experience and will definitely let our team know of your comments. As of now, you can search through the reviews by star rating, but we'll definitely look into adding a feature where you can search reviews by keyword.

Please don't hesitate to get in touch with any future questions or concerns! Let's upgrade the world with reviews.

  • Provenance de l'utilisateur 
  • Publié le 12/04/2020
Buddika S.
Owner
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 25/06/2020

"Good guidance"

Commentaires: Good one.May be it can be the best but need to improve more.I use it often and i would like to recommend it to anyone

Avantages: Great product with trusted details for anyone. Before try any product you can get a check here for a good trusted review and a trusted score created by trustpilot. One of the good products in the industry to check any product's legitness.

Inconvénients: Some details provided by users are not matching for their trust score.that is the only issue i see here. You can see bad trust score for a product but in user reviews it stays as a legit product. It should be corrected

  • Provenance de l'utilisateur 
  • Publié le 25/06/2020
Gabriel C.
entrepreneur
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 07/10/2019

"Usefull but what use"

Avantages: It's a clear software and easy to use. The website is well done and clean

Inconvénients: I don't really see the use of it. What is the added value of this software regarding other softwares of the same type? Maybe there's one but I have'nt heard of it

Réponse de l'éditeur

envoyé par Trustpilot le 29/10/2019

Hi Gabriel,

Thanks for the review. We love hearing that you're finding our website to be easy to use and clean.

There's lots of benefits to using our services such as building your reputation and collecting reviews, driving traffic, increasing conversions, product reviews and more. We'd love to chat through any other concerns you may have with using our service, so please don't hesitate to get in touch.

  • Provenance de l'utilisateur 
  • Publié le 07/10/2019
Keely B.
Senior Design & Marketing Executive
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 08/07/2019

"The Number 1 Review Tool!"

Avantages: - Trustpilot makes it really difficult for people or companies to leave 'fake' reviews and makes it easier for the public to detect if and and when businesses are trying to suppress complaints posted on the platform, therefore making it an extremely trustworthy review platform
- Trustpilot has a brilliant intuative interface and is very easy-to-use
- Invitation functionality is extremely useful, meaning we can quickly and easily send invitations to newly switched customers to ask for their experiences
- Bcc invitation funtionality also particularly useful for customer service teams who can use this feature at the end of communication with a customer who will then automatically recieve an invitation request from Trustpilot without internal employee having to do anything except Bcc an email address
- Quite a few good integration option
- Ability to contact a reviewer directly if they are a verified review which can be useful if they have raised any issues or queries in their review
- Responding to reviews directly is easy

Inconvénients: - The 'Image Generator' integration only allows you to use a certain amount of text from a review to generate an image for social media, which ends up meaning some reviews do not make sense as it has cut a chunk of text off
- Would be good to have more customisation when it comes to analytics
- Customer support lacking, have contacted support a couple of times for account issues and communication is really low and information lacking when they do respond, I gave up with one issue because the response was terrible

Réponse de l'éditeur

envoyé par Trustpilot le 16/07/2019

Hi Keely,

Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience so far.

We'll be sure to let the team know of your feedback regarding our image generator and the cut off of text. We'll also let our support team know of your comments so we can improve our service. Please don't hesitate to get in touch in the future with any questions or concerns.

  • Provenance de l'utilisateur 
  • Publié le 08/07/2019
Williamd H.
Client Experience Administrator
Hôtellerie, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 25/01/2019

"It's nice"

Commentaires: I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations. Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource!

Avantages: I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that [articular experience.

Inconvénients: They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all.
There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand.

Réponse de l'éditeur

envoyé par Trustpilot le 12/04/2019

Hi there,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site.

We hope you continue powering your business forward with Trustpilot reviews!

  • Provenance de l'utilisateur 
  • Publié le 25/01/2019
Gjenes B.
Marketing Specialist
Appareils médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 05/03/2018

"Simple Platform for Customers & Businesses"

Commentaires: We have been able to collect customer reviews for our services and are working on implementing product reviews which will also we very helpful to our business. I would definitely recommend others to use this platform as it is helpful and easy to use. My only reason for 9/10 would be the feedback I have regarding customers being able to leave reviews without a verified name and/or email address. It makes it really difficult for us to check customer accounts without their name and email address. We try to respond to the review for customers to contact us but they never respond back with more info so we can help. We have also been able to help many customers but there is no option to request an updated star review and customers have mentioned how difficult or unclear it is for them to update the star rating and can only add text to their negative review, yet we still have the negative star rating. We should be able to dispute reviews that have been resolved through TP or outside of Trustpilot at which point TP would verify through the customer.

Avantages: I like the ease of use for both our customers and our team. It is fairly easy to navigate as we work to collect reviews. It is easy to filter through reviews and the widget on our website looks great. I haven't taken full advantage of Customer Support but the few times I have, it's always been easy and my questions get answered.

Inconvénients: I do not like that customers can leave a review with an unverified name/account such as "Customer" or a nick name which makes it difficult for us to look into their account and further assist them. SOMETIMES we can click their nickname and their email address will show, but this is not the case for all. Furthermore, we cannot send a private message which makes it difficult to discuss personal account info or if we don't have their real name, we can't reach out publicly AND privately to ask for their account name/info/etc. Lastly, customers we have resolved issues for try to login and update their review but have a difficult time doing so. At most, they just add to the text and say we helped them but can't update the star rating or review entirely. With that, there is no place for us to notify Trustpilot that the review has been resolved. It would be super helpful if we could "dispute" reviews that were already resolved and TP can contact the customer to verify.

Réponse de l'éditeur

envoyé par Trustpilot le 29/05/2019

Hi Gjenes,

Thanks for taking the time to leave us a review. We're glad to hear you're finding it easy to navigate through our platform.

We do allow consumers to make a username of their choice. However, we have added the Find Reviewer tool that does allow you to find some more information about the consumer. If you have any questions on how to use this, please don't hesitate to contact us.

We hope you'll continue powering your business forward with Trustpilot reviews!

  • Provenance de l'utilisateur 
  • Publié le 05/03/2018
Silke P.
SVP Operations
Matériel informatique, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 24/01/2019

"Great software, have used it for years"

Commentaires: We had an issue with the software last year. I tried reaching out globally to an Trustpilot representative. Very little luck. So I did find the email address of the founder and send an email to him - which let to results within the hour. After this experience I had another incident - had better availability to reach the help desk, however they were not available on the posted hours for the US tech support when calling.
We have been on Trustpilot for several years and obviously like it. I recently spoke to an account representative - all she wanted to do was push the flavor of the month and was not really familiar of who we are. It would be really nice if she would have known a little bit about us before the call.
Overall Trustpilot is a good choice for your business - they do need to figure out the customer service component though, specifically training and how to perhaps address some of the "uniqueness" of being global (not an easy task)

Avantages: The grading system is the toughest one around and as such lends credibility to our business.

Inconvénients: I find the algorthim to move up in your rating too tough. It seems to takes forever. I would add a feature where it calculates of how many 5 star reviews you need to receive in order to move the dial of the Trustscore

Réponse de l'éditeur

envoyé par Trustpilot le 12/04/2019

Hi there,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying using our platform to collect customer feedback.

It's definitely not our intention to provide poor customer service and we're so sorry to hear that you're experience with our Support Team and your Customer Success Manager hasn't been the best. We've let them know of your feedback so they can improve in the near future.

  • Provenance de l'utilisateur 
  • Publié le 24/01/2019
Clare D.
Marketing Executive
Assurance, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 30/07/2019

"Great marketing tool for businesses"

Commentaires: I would recommend Trustpilot to businesses as it can be a great way to show prospective customers what you're all about on a website that is very well respected.

Avantages: I use Trustpilot both as a reviewer and as a business user. From a business point of view Trustpilot has been a great toll for us to use to stand out from our competitors because we have focused on gaining reviews to in turn help us to secure business and it really seems to be working. The user dashboard is really simple to use and the invitation tool just makes it so easy it doesn't take much time at all to get lots of invites sent out to customers. Trustpilot has gained such a strong reputation as it's really difficult for people to leave fake reviews so prospective customers can trust what they are reading.

Inconvénients: There's not too many cons to the service! It would be good if there was more customisation with the Image Generator tool and sometimes you want to use a certain quite with the image generator so if it's not on the first page you have to do quite a bit of scrolling to find it.

Réponse de l'éditeur

envoyé par Trustpilot le 06/08/2019

Hi Clare,

Thanks for taking the time to leave us a review. We love hearing that Trustpilot has been great in helping your company stand out from the competition. It's great you're also finding it easy to use our user side of the site as well.

We'll definitely let our team know of your feedback regarding more customization with our Image Generator tool. Please don't hesitate to get in touch in the future with any questions!

  • Provenance de l'utilisateur 
  • Publié le 30/07/2019
Lovely K.
Manager | Online Sales and Marketing
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 22/07/2018

"Helpful for taking a new decissions"

Commentaires: If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings.
I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way.

Avantages: There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

Inconvénients: This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Réponse de l'éditeur

envoyé par Trustpilot le 28/04/2019

Hi Lovely,

Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms.

We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 22/07/2018
Ashleigh R.
Senior Marketing Associate
Services financiers, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/02/2018

"Easy to use, timely alerts, intuitive interface."

Commentaires: Ability to connect with our customers from a supposed third party review source.

Avantages: TrustPilot is a necessary resource for all businesses especially e-commerce ones to act as a central hub for customers to express their thoughts and opinions about their product or service. What's great about TrustPilot is that it's extremely easy to use. Its' user interface makes navigating a business's reviews as easy as sliced bread. I like that it provides me with all of the information I need to properly track down a customer so that I can then follow up with them to address their needs.

Inconvénients: One feature I like least regarding TrustPilot's software is the Analytics portion of the application. I think that it could be more robust specifically with its' design and overall feel.

Réponse de l'éditeur

envoyé par Trustpilot le 24/06/2019

Hi Ashleigh,

Thanks for the review. It's great to hear you're finding Trustpilot to be a necessary resource for your business and businesses in general.

We'll be sure to pass along your feedback to our team regarding having more Analytics options. We hope you'll continue powering your business forward with Trustpilot reviews!

  • Provenance de l'utilisateur 
  • Publié le 27/02/2018
Catherine F.
Marketing Manager
Logiciels, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 02/10/2018

"Helpful tool"

Commentaires: Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.

Avantages: I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.

Inconvénients: There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.

Réponse de l'éditeur

envoyé par Trustpilot le 18/04/2019

Hi Catherine,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot.

We'll definitely pass along your feedback regarding star rating to our Product team to look into more.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 02/10/2018
Utilisateur vérifié
Director Of Ecommerce
Machines, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 20/09/2018

"Helps give a voice to our customers"

Commentaires: Overall Trustpilot has been great to work with. Initially we were hesitant to utilize a service like this, but we agreed to a short trial and before it even ended we were able to realize the value we would be receiving. The customer service/support team has been great to work with. Implementation was quick and painless and we were up and going in no time.

Avantages: Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns. While there is no way to alter or remove reviews that may not be flattering, as it should be, there are systems in place to flag reviews for their compliance team to investigate for things such as vulgar language, or a product review instead of service review, etc... The compliance team seems to be thorough and responsive. The "Trustboxes" that you can add to your site and/or emails is really a value add from the platform. This allows you to syndicate the reviews that you are receiving in different channels as well as provide additional SEO benefits in certain circumstances.

Inconvénients: We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it.

Réponse de l'éditeur

envoyé par Trustpilot le 18/04/2019

Hi there,

Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with customer feedback on Trustpilot.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 20/09/2018
Utilisateur vérifié
SEO Internet Marketing, Link Builder Expert
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 27/02/2018

"Increased Customer Feedback, Brand Reputation (SEO/PPC Star Ratings & Review Widgets) w/ TrustPilot"

Avantages: Verified reviews have helped us collect customer ONLY feedback. The TrustPilot review system from start to finish is simple from the back-end software to the front-end customers. After implementing TrustPilot and finding a method of messaging our customers, my client has seen a HUGE increase in feedback with ease. The things I like most include:
- Star ratings that appear for SEO webpages and PPC ads
- Intuitive software that allows for easy tracking of customer feedback & company responses
- Ability to add TrustPilot review/star ratings to email signatures and webpages
- All widgets are mobile-friendly (email and webpages)
And so much more! It's definitely a program that any eCommerce or B2C company should consider adding to their internet marketing strategy.

Inconvénients: TrustPilot is not cheap! There was an initial set-up time that required time by my client to figure out the personnel and strategy to collect the reviews but once that was done, it was go-time! The one thing I recommend to TrustPilot is to advise clients of all the functionalities and align simple goals so that smaller/medium size companies can plan accordingly, especially if the company does not have a clear sense in TrustPilot's SEO and PPC benefits.

Réponse de l'éditeur

envoyé par Trustpilot le 18/06/2019

Hi there,

Thanks for the review! It's great to hear you're enjoying seamlessly using Trustpilot to collect customer feedback.

We do know what we do comes at a cost, but have passed along your feedback to our team to improve upon. Please don't hesitate to contact us in the future with any questions or concerns.

  • Provenance de l'utilisateur 
  • Publié le 27/02/2018
Laura L.
Marketing Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/02/2018

"Easy to generate reviews from customers, great back end platform, excellent customer service"

Commentaires: Tons of customer reviews daily!

Avantages: The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy.

Inconvénients: The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source.

Réponse de l'éditeur

envoyé par Trustpilot le 26/06/2019

Hi Laura,

Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience when collecting customer feedback.

Please don't hesitate to contact us in the future with any questions or concerns. We hope you'll continue to power your business forward with Trustpilot reviews!

  • Provenance de l'utilisateur 
  • Publié le 27/02/2018
Utilisateur vérifié
Customer Support Manager
13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 28/02/2018

"Great when everything is on auto-pilot"

Commentaires: Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion.

Avantages: TrustPilot was extremely easy to open service with. They assisted us in implementing their platform, coached us on managing reviews, and delivered on their promises in terms of public platform reviews to earn google stars etc.

Inconvénients: Unfortunately after setup their support has been less helpful. They remain relatively unavailable except via email contact and dont appear to engage with what we ACTUALLy do as a brand and how that affects review collection and content. We value an impartial place for reviews and love engaging with customers through the review dashboard but have found TrustPilot's sales, compliance, and support teams to be genuinely unhelpful when it comes to servicing our team beyond any scripted context.

Réponse de l'éditeur

envoyé par Trustpilot le 12/06/2019

Hi there,

Thanks for taking the time to share your experience. We love hearing that you've had a great time getting up and running with the Trustpilot platform.

We're sorry to hear about any poor experience you've had with our support. We'll be sure to let them team know of your comments and please don't hesitate to contact your Customer Success Manager or our Support Team.

  • Provenance de l'utilisateur 
  • Publié le 28/02/2018
Utilisateur vérifié
Preparadora Exámenes de Inglés
E-learning, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 17/01/2019

"Gain trust from clients"

Commentaires: Totally worth it if you want to build confidence among your potential clients.

Avantages: What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely not happen when you use Truspilot, as you cannot modify or control the content of your clients reviews. You can write reply to each of them though and, if you suspect that someone is leaving fake reviews on your profile, you can tell Trustpilot and they will open an investigation about it, so no worries either.
Customer service deserves 5 or more stars, they speak your language (mine's Spanish) and they help you until you get all the informationyou need.

Inconvénients: What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well.

Réponse de l'éditeur

envoyé par Trustpilot le 15/04/2019

Hi there,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear!

We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 17/01/2019
Ben C.
Director of Client Facing Experience & Analytics
Services financiers, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/11/2017

"A Robust Product and Exceptional Staff that Go Above and Beyond to Guarantee Success"

Avantages: The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business.

Inconvénients: I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews.

Réponse de l'éditeur

envoyé par Trustpilot le 02/07/2019

Hi Ben,

Thanks for the feedback. We love hearing that you're seeing the value of Trustpilot reviews.

We'll be sure to let the team know of your comments regarding service reviews so they can look into for the future. Please don't hesitate to get in touch with any further questions/concerns!

  • Provenance de l'utilisateur 
  • Publié le 28/11/2017
James R.
Call Center Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 27/02/2018

"Trust Pilot has helped us immensely"

Commentaires: Fast response to our customers needs.

Avantages: I like the fact that I receive emails when our customers post reviews. It allows us to stay on top of our customers needs. We have found that by being responsive, our satisfaction rates increase. Our business is time sensitive, and without the ability to respond timely, we can lose customers. Trust Pilot has been there when we needed them.

Inconvénients: It should have the ability to run custom reports on what customers are saying by pulling key words. Other than that, the functionality is great overall.

Réponse de l'éditeur

envoyé par Trustpilot le 18/06/2019

Hi James,

Thanks for the review! It's great to hear that collecting customer feedback on Trustpilot has helped to power your business forward.

We've added a new feature called Review Insights which provides you with dashboards that let you analyze your reviews, locate trends and monitor your customers' sentiment about their experiences. However, we'll pass along your feedback to the team as well.

Let's upgrade the world with reviews!

  • Provenance de l'utilisateur 
  • Publié le 27/02/2018