Avis clients sur RingByName

Univista Insurance Orlando

Commentaires : I think the experience has been good, very good management and response to our requests.

Avantages :

customer service and professionalism of its employees

Inconvénients :

Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.

COMMUNION supports RingByName

Commentaires : COMMUNION's overall experience with RingByName is good

Avantages :

COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.

Inconvénients :

There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.

Not great. Ring Central is likely a better bet!

Commentaires : Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.

Avantages :

Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."

Inconvénients :

We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.

Brendan's Stellar review

Commentaires : one of the better business decisions Ive made in my career

Avantages :

The support is incredible, I like that we tend to have the same technicians.

Inconvénients :

The pricing models, while competitive can be really confusing.

Thanks for your service

Commentaires : GREAT EXPERIENCE! Thanks for your service.

Avantages :

RingByName is easy to use and very flexible.

Inconvénients :

I have not discovered anything I do not like about the product.

Easy to use, reliable , good customer service and good quality for money.

Commentaires : Excellent

Avantages :

Like pricing, customer service, reliable and products

Inconvénients :

Does not like the voice, hopefully will change soon

Great system

Avantages :

Easy to use, great reliability, customizable

Inconvénients :

Lack of some features: RBN takes a long time to add new features.

Great product

Commentaires : It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.

Avantages :

This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.

Inconvénients :

Not really a negative, but it has more features than I can figure out.

Ringbyname Excellence

Avantages :

Easy to use and understand for beginners

Inconvénients :

I do not have any complaints for ringbyname

PAYROLL SUPERVISOR

Avantages :

CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful.

Inconvénients :

I don't have comments for this question.

New Customer

Commentaires : Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

Avantages :

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Inconvénients :

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Room for Improvement

Commentaires : Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option.

Avantages :

It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.

Inconvénients :

the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.

Best Phone Company I have dealt with

Commentaires : I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.

Avantages :

The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

Inconvénients :

I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Review

Commentaires : Ring by Name has allowed users to easily forward calls to their cellular numbers, it allows each user to see who is available or on the phone

Avantages :

Ring by name is a user friendly product, it is very reliable and the support is exceptional

Inconvénients :

Initial set up is a little cumbersome..........................

Incredible Customer Support

Commentaires : While the call quality wasn't always that good, what had me stick with RBN for about a decade was their incredible customer service. Their team was always very prompt and caring to rectify any issues. They were also very patient to troubleshoot things and always followed up when things were fixed. Their customer support is the best I've yet to experience

Avantages :

We loved the call recording feature. It was fairly easy to use. Sometimes the features (transfer to agent) wouldn't work smoothly.

Inconvénients :

The call quality wasn't all that great. We used Zoiper app. It was often laggy or hard to hear the customer and vice versa, but for the price point, it was bearable

Helpful features

Commentaires : Very good. Features are very helpful with voicemails

Avantages :

The e-mail and transcription of voicemails

Inconvénients :

Sound quality is not always good. Voicemails are sometimes garbled

Great company to work with!

Commentaires : The overall experience has been awesome. Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of. If they don't know an answer they admit it. They mostly know how to fix current issues. I love the fact that they are a team and bring everyone if necessary to fix something.

Avantages :

The simplicity of the interface makes the experience easier. I can access the interface from and iPhone or iPad from the customer site. This type of convenience is often overlooked. The customer service is the main reason we are partnered with RingByName. 99% same day response makes us feel our calls are important to them.

Inconvénients :

There could be some confusion as where to set-up parameters for users. (ex. hours, voicemail,etc.) Are they part of a department? If so the department takes over before the user. I think its more of a training thing.

Office manager

Commentaires : Just very disappointed with the quality of care with this company

Avantages :

text messaging some patient find it easier to communication via text when canceling or confirming appointments

Inconvénients :

When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.

RingByName; the hidden treasure!

Commentaires : I feel in love with RingByName years ago and loved it so much I push their service everywhere I go.

Avantages :

What I love about it is, when I find something I don't like or prefer, they send my suggestion into their software team and BOOM, add the desired feature. I feel like a Beta tester for the best phone service (But way more than even that with all they offer) in the world currently!

Inconvénients :

There are minor bugs; but you all are always fixing them, I can't complain about that.

Praticidade

Commentaires : Um bom software - valores dentro da meta

Avantages :

Praticidade - rapidez - bom atendimento do suporte

Inconvénients :

A principio nao tenho o que reclamar da Ring pois veio em momento certo e na hora certa um ótimo software que todos empresários - micro empresários deveriam ter

Ring By Name, great service

Commentaires : It is an intuitive, very versatile and complete system, with several functional applications. Cloud based, the best

Avantages :

Easy to use, very stable and trustable. 100% recomendated

Inconvénients :

Devices configuration is not that easy, but Ring by name has a great support team

VoIP

Commentaires : Support has been helpful over the years. Our company is small and we are not tech savvy so we have relied on RingByName support team to assist.

Avantages :

Follow me communication is great. Easy to direct calls.

Inconvénients :

Set up - but probably the same with all new software. The hard phones connected to the VoIP system have not worked great. Better to have calls forwarded to mobile phone.

Glad I made the Move!

Commentaires : Nothing but good things to say about them. Always friend and attentive. Always willing to help!

Avantages :

I love the phones, the system. It integrates well with other systems. Gives my client the feel of a large company. Easy to manage and change and to set up. I highly recommend them and [SENSITIVE CONTENT] is great!

Inconvénients :

I bought other phones first and then I upgraded them. It was easy to finance and switch.

Many Features At an excellent rate

Avantages :

I changed to Ring By Name when the company I was using their software was almost impossible to understand and their car forwarding feature on a phone that is not VoIP like a cell phone was never working. I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology. My business was able to grow and thrive even during the most difficult unprecedented times thanks to ring my name

Inconvénients :

All of it is easy to use. I really don’t have anything that I do not like. Except maybe to carry an earpiece that could be wireless to make the calls easier.

Technical support

Commentaires : Great

Avantages :

The technical support I receive from [SENSITIVE CONTENT] was superb, he went above and beyond to assist me setting up a new device even though it was purchased from another source to use under the service I have with ring by name , He was excellent as well as all the team ever time I called in for help I feel special bc they always do their best to solve any issues or educated me on how to use the system

Inconvénients :

Everything works fine with me , I just hoped I would have known better about the phone I choose for the desktop bc is ok but I’m not happy with the features , too basic