Avis clients sur RingByName

En savoir plus sur RingByName

RingByName est un puissant service cloud de téléphonie conçu pour rendre votre entreprise plus efficace et vous faire économiser de l'argent.

En savoir plus sur RingByName

Avantages :

Ring by name is a user friendly product, it is very reliable and the support is exceptional.

Inconvénients :

I can’t easily take calls from office and can’t forward calls to other agents.

RingByName - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,9
Fonctionnalités
4,8
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,2/10

RingByName a reçu une note globale de 4,8 étoiles sur 5 d'après 45 avis d'utilisateurs publiés sur Capterra.

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Carlos
GM (É.-U.)
Services financiers, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Easy to use, reliable , good customer service and good quality for money.

5,0 il y a 2 ans

Commentaires : Excellent

Avantages :

Like pricing, customer service, reliable and products

Inconvénients :

Does not like the voice, hopefully will change soon

Réponse de l'équipe de InPhonex

il y a 12 mois

Carlos, Thank you for your review. We totally appreciate it. Regarding the voice, I take it that you mean the system voice. This we are looking to improve. Please do not hesitate to let us know if there is any other improvements that you see we need. Best, Kooi Lim

Stephan
Business Manager (É.-U.)
Institutions religieuses, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

New Customer

4,0 l’année dernière

Commentaires : Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

Avantages :

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Inconvénients :

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Réponse de l'équipe de InPhonex

il y a 12 mois

Stephan, Thank you for your review! We endeavor to keep improving our overall services and focusing on the ease of use which we know to be very important for customer like you. Best, KL

Brian
Office Manager (É.-U.)
Assurance, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Room for Improvement

3,0 il y a 2 ans

Commentaires : Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option.

Avantages :

It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.

Inconvénients :

the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.

Réponse de l'équipe de InPhonex

il y a 2 ans

Brain, We are sorry to hear that you are experiencing delayed audio and issues with Yealink phones. We are going to review the cases and get back with you. As for ease of use and features we have added a few very useful features such as SMS, Chat and Meet into the RingByName OX web application.. Please give them a try and let us know if they help you communicate better with your team and customers. We like to make sure that you are happy with our service and so continue reach out to us so that we can improve. Thank you Kooi Lim CEO of RingByName

Humberto
Business Manager (É.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Phone Company I have dealt with

5,0 l’année dernière

Commentaires : I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.

Avantages :

The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

Inconvénients :

I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Réponse de l'équipe de InPhonex

l’année dernière

Humberto, Thank you for your great review! Our culture is customer experience first and everything else second. We understand that the proper functioning of our service that we provide and the proper support is what we should deliver, regardless of what the client issue is. Please do let us know if there are any features that will help your organization even more. Thank you Kooi Lim RingByName.com

Beverly
Finance Manager (É.-U.)
Assurance, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Review

5,0 il y a 2 ans

Commentaires : Ring by Name has allowed users to easily forward calls to their cellular numbers, it allows each user to see who is available or on the phone

Avantages :

Ring by name is a user friendly product, it is very reliable and the support is exceptional

Inconvénients :

Initial set up is a little cumbersome..........................

Réponse de l'équipe de InPhonex

il y a 12 mois

Dear Beverly, Thank you for your honest review of our RingByName service. I am sorry to hear that the initial setup was cumbersome. We endeavor to improve that. Switching over from your legacy Mitel phone system to ours presented some issues that took slightly longer than usual but I am glad that RingByName was able to resolve many of the service challenges you had in the previous system. I welcome any suggestions from you to further improve our service. Thank you CEO RingByName.com

Frederick
principal (É.-U.)
Médias de diffusion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

RingByName has helped COMMUNION

5,0 l’année dernière

Commentaires : From the day Holy Spirit introduces COMMUNION to RingByName and our relationship was formed with [SENSITIVE CONTENT] it has been all about growth, function, and how RingByName can help COMMUNION to fulfill her purpose We have learned through every conversation with every person who works at RingByName Have there been challenges? Yes And RingByName and COMMUNION still have a relationship today. Thanks to GOD

Avantages :

RingByName works. The Customer Service, Technical Support and Billing, at RingByName have all been helpful, and responsive. The people at RingByName have always answered our questions truthfully.

Inconvénients :

COMMUNION had been hoping that RingByName would develop a way to make calls directly from the RingByName Application and directly from the RingByName website

Réponse de l'équipe de InPhonex

l’année dernière

Dear Frederick, We truly appreciate your business and review. Regarding web-calling app, we do have one in the desktop RingByName OX portal and soon on mobile. A care member will be contacting you to show you the feature. Thank you!

Jorge
President (É.-U.)
Équipement et fournitures de bureau, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great company to work with!

5,0 l’année dernière

Commentaires : The overall experience has been awesome. Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of. If they don't know an answer they admit it. They mostly know how to fix current issues. I love the fact that they are a team and bring everyone if necessary to fix something.

Avantages :

The simplicity of the interface makes the experience easier. I can access the interface from and iPhone or iPad from the customer site. This type of convenience is often overlooked. The customer service is the main reason we are partnered with RingByName. 99% same day response makes us feel our calls are important to them.

Inconvénients :

There could be some confusion as where to set-up parameters for users. (ex. hours, voicemail,etc.) Are they part of a department? If so the department takes over before the user. I think its more of a training thing.

Réponse de l'équipe de InPhonex

l’année dernière

Jorge, Thank you for your great review and your feedback on users administration. We treasure feedback from all our clients and will continue to work diligently to make our interface better. Kooi Lim RingByName.com

Donald
IT Professional (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

RingByName; the hidden treasure!

5,0 l’année dernière

Commentaires : I feel in love with RingByName years ago and loved it so much I push their service everywhere I go.

Avantages :

What I love about it is, when I find something I don't like or prefer, they send my suggestion into their software team and BOOM, add the desired feature. I feel like a Beta tester for the best phone service (But way more than even that with all they offer) in the world currently!

Inconvénients :

There are minor bugs; but you all are always fixing them, I can't complain about that.

Réponse de l'équipe de InPhonex

l’année dernière

Donald, Thank you for your great review of our service. Your feedback has helped us make our product better. Please feel free to continue. Kooi Lim RingByName.com

Ismaray
Franchise owner (É.-U.)
Assurance, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Technical support

5,0 il y a 9 mois

Commentaires : Great

Avantages :

The technical support I receive from [SENSITIVE CONTENT] was superb, he went above and beyond to assist me setting up a new device even though it was purchased from another source to use under the service I have with ring by name , He was excellent as well as all the team ever time I called in for help I feel special bc they always do their best to solve any issues or educated me on how to use the system

Inconvénients :

Everything works fine with me , I just hoped I would have known better about the phone I choose for the desktop bc is ok but I’m not happy with the features , too basic

Réponse de l'équipe de InPhonex

il y a 9 mois

Ismaray. Thank you for your great review of our service! Regarding the phone that you brought over from your previous service provider, we have a trade in program that you may consider. We partner with Yealink and Poly, but our clients usually go with Yealink. Please contact our customer service if you decide to do so, Thank you KL

Juan H
Office manager (É.-U.)
Cabinets médicaux, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Good job

5,0 le mois dernier Nouveau

Commentaires : The service is great and the training was very profesional and dedicated

Avantages :

Easy use, good asistance service, and great training

Inconvénients :

I have not idea at this moment, because im a new user

Sam
Owner (Canada)
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Incredible Customer Support

4,0 il y a 11 mois

Commentaires : While the call quality wasn't always that good, what had me stick with RBN for about a decade was their incredible customer service. Their team was always very prompt and caring to rectify any issues. They were also very patient to troubleshoot things and always followed up when things were fixed. Their customer support is the best I've yet to experience

Avantages :

We loved the call recording feature. It was fairly easy to use. Sometimes the features (transfer to agent) wouldn't work smoothly.

Inconvénients :

The call quality wasn't all that great. We used Zoiper app. It was often laggy or hard to hear the customer and vice versa, but for the price point, it was bearable

Réponse de l'équipe de InPhonex

il y a 11 mois

Dear Sam, Thank you for your honest review. We are concern about the voice quality issue in your Zoiper VoIP application which we will investigate. The good news is that in about 2 months, we will be rolling out our RingByName softphone for mobile and desktop. Best, KL

Francisca Elizabete dos Santos
secretaria (Brésil)
Événementiel, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Praticidade

5,0 il y a 12 mois

Commentaires : Um bom software - valores dentro da meta

Avantages :

Praticidade - rapidez - bom atendimento do suporte

Inconvénients :

A principio nao tenho o que reclamar da Ring pois veio em momento certo e na hora certa um ótimo software que todos empresários - micro empresários deveriam ter

Réponse de l'équipe de InPhonex

il y a 12 mois

Dear Francisca, Thank you for your great review of our overall service. We create software that helps our customers build better relationships with their customers and improves business productivity. In this highly competitive world, every opportunity can be captured more effectively with a well-built communications platform, like RingByName. We have customers ranging in size from a single user to hundreds of users, with everyone treated in the best way Best, KL

Gustavo
IT Manager (É.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ring By Name, great service

5,0 l’année dernière

Commentaires : It is an intuitive, very versatile and complete system, with several functional applications. Cloud based, the best

Avantages :

Easy to use, very stable and trustable. 100% recomendated

Inconvénients :

Devices configuration is not that easy, but Ring by name has a great support team

Réponse de l'équipe de InPhonex

il y a 12 mois

Gustavo, Thank you for your honest review. We will work hard to improve our auto device configuration system. Our team will reach out to find out what your experience was. Best, Kooi Lim RingByName.com

Ann
President (É.-U.)
Ressources humaines, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

VoIP

5,0 il y a 12 mois

Commentaires : Support has been helpful over the years. Our company is small and we are not tech savvy so we have relied on RingByName support team to assist.

Avantages :

Follow me communication is great. Easy to direct calls.

Inconvénients :

Set up - but probably the same with all new software. The hard phones connected to the VoIP system have not worked great. Better to have calls forwarded to mobile phone.

Réponse de l'équipe de InPhonex

il y a 12 mois

Dear Ann, We are sorry to hear you have some challenges with your hard phones. I will have a technician call you to understand and fix the issue. Many a times, issues of hard phone not working properly is due to networking, Internet or firewall and most if not all the time, it can be fixed. Thank you for your feedback.which we value a lot! Best, KL

Carlos
Owner (É.-U.)
Services financiers, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Glad I made the Move!

5,0 l’année dernière

Commentaires : Nothing but good things to say about them. Always friend and attentive. Always willing to help!

Avantages :

I love the phones, the system. It integrates well with other systems. Gives my client the feel of a large company. Easy to manage and change and to set up. I highly recommend them and [SENSITIVE CONTENT] is great!

Inconvénients :

I bought other phones first and then I upgraded them. It was easy to finance and switch.

Réponse de l'équipe de InPhonex

il y a 12 mois

Carlos, Thank you for your great review! Our goal is to continue to improve our customers' experiences. We recognize that without great support and service, it hampers our client's business performance. Best, Kooi Lim

Maribel
Owner (É.-U.)
Assurance, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Many Features At an excellent rate

5,0 l’année dernière

Avantages :

I changed to Ring By Name when the company I was using their software was almost impossible to understand and their car forwarding feature on a phone that is not VoIP like a cell phone was never working. I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology. My business was able to grow and thrive even during the most difficult unprecedented times thanks to ring my name

Inconvénients :

All of it is easy to use. I really don’t have anything that I do not like. Except maybe to carry an earpiece that could be wireless to make the calls easier.

Réponse de l'équipe de InPhonex

l’année dernière

Maribel, Thank you for your review. We are glad that we were able to assist during these difficult times. Kooi Lim RingByName

Rolando
Technical Support Engineer (É.-U.)
Informatique et sécurité réseau, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excelent Service.

5,0 il y a 2 ans

Avantages :

This Company is very reliable about the service that they provide to us. Their engineers and support team are available immediately 24/7 to our requests of services or problems that we could have. Their developers do the same job with all requirements that we need to have inside the system or RingByName web portal.

Inconvénients :

We don't have any complaint about the service that they provide to us.

Réponse de l'équipe de InPhonex

il y a 12 mois

Rolando, Thank you for your review. I will share it with all our team members and will for sure make them very happy and work hard to keep up the high level of service. Kooi Lim CEO

Sergio
BDM (É.-U.)
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful business tools

5,0 il y a 2 ans

Avantages :

As an international company, RingByName helps us to have several landing numbers in different countries, which allows us to personalize the auto-attendant individually in each country, which provides mobility to our team been in contact with our customers.

Inconvénients :

I wish to have integration with MS Teams.

Réponse de l'équipe de InPhonex

l’année dernière

Hello Sergio, Thank you for your review. Yes, we provide local numbers in 10s of 1000s of localities in 150 countries. About MS Team, we are currently working with Microsoft to become a Operator Connect and Direct Routes. Thank you for asking. Kooi Lim CEO

Paul
King (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It works

5,0 il y a 2 ans

Avantages :

It works out of the box and does what it is supposed to do. The company will customize the installations as required. We have recommended this to our clients most of which have switched, Those that have switched are pleased with the results.

Inconvénients :

Prefer a little more flexibility in handling multiple devices per "extension."

Réponse de l'équipe de InPhonex

il y a 2 ans

Paul S., Thank you for your kind review. Can you tell us more about what you mean by flexibility in handling multiple devices. We like to see what we can do to improve our service. Best, Kooi Lim

Thomas
Owner (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great phone system for small biz

5,0 il y a 12 mois

Avantages :

I like being able to manage menus easily and edit routing.

Inconvénients :

Inability to add a mobile number as a routing feature. I.e. dial 1 for x and it just transfers to An external number without having to purchase another user.

Réponse de l'équipe de InPhonex

il y a 12 mois

Thomas, Thank you for your kind review. I will forward your concern about not being able to add a number for routing. As for value, we are always adding additional features such as free video conferencing and chat, and providing advance analytics in order for you to know more about your company's communication activities. Best, KL

Richard
Executive Director (Canada)
Services et installations de loisirs, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent, affordable system,

5,0 il y a 12 mois

Commentaires : Overall experience is outstanding.

Avantages :

Everything about the system from features to customer service is outstanding.

Inconvénients :

There is nothing I dislike about RingByName.

Réponse de l'équipe de InPhonex

il y a 12 mois

Dear Richard, We appreciates your support and will definitely continue to provide your business with the best support and service, not least to focus on your needs and experiences. Regards, SB

Ralph
Owner (É.-U.)
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Spectacular product with GREAT value

5,0 il y a 2 ans

Commentaires : The product has improved significantly over time. They are MUCH more than a telephone provider. I am VERY pleased with our system.

Avantages :

CRM is fantastic, TEXT program is GREAT for business follow up

Inconvénients :

I am please with the software and have no complaints

Réponse de l'équipe de InPhonex

il y a 12 mois

Ralph, Thank you for your great review of our RingByName UCaaS system with integrated CRM! We are pleased to know that you are able to use it even more during these challenging times. Best, Kooi Lim CEO

Mike
Owner (Canada)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Dependable, and consistent with good phone support

5,0 l’année dernière

Commentaires : We have been with Ringbyname for many years and hope to be for many more.

Avantages :

It's easy to use and visually appealing.

Inconvénients :

I like everything. It has added everything we need over the years, including texting, voice mail, call records, and a menu to change our outgoing caller id to any of our phone numbers.

Réponse de l'équipe de InPhonex

il y a 12 mois

Thank you Mike! We aim to continue to add new features and maintaining our top level support. Our goal is to help your company succeed!

Diego
Manager (É.-U.)
Animation, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Mr Car Auto strongly recommends Ring by name

5,0 l’année dernière

Commentaires : Excellent in every aspect

Avantages :

We’ve been using this software for over four years with more than 40 users and we are very satisfied in every aspect. Totally recommended

Inconvénients :

I like every aspect from customer service to the software itself

Réponse de l'équipe de InPhonex

il y a 12 mois

Diego, Thank you for your incredible review of our service. We are happy to have you as our long term customer and aim to continue to provide great service to you. KL

ADA
DENTIST (É.-U.)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

OFFICE MANAGER

5,0 il y a 2 ans

Commentaires : GREAT

Avantages :

EVERYTHING AND THE PHOE ARE BELONG TO US.

Inconvénients :

THE ABILITY TO TRANSFER THE PHONE HOME OR ANY PLACE THE IS INTERNET.

Réponse de l'équipe de InPhonex

l’année dernière

Ada, We are glad that you found us and thank you for trusting us with your phone service needs. Our goal is to make our service affordable and at the same time allows you to serve your customers on a timely basis and without any hassle. Best, Kooi Lim