Lack of Support

Publié le 09/09/2019
Angela S.
Broker
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have been a low-maintenance user for over 5 years. Customer service number is not prominently displayed -they do not encourage you to ask for assistance. The support files are limited. Recently they switched billing platforms. If you didn't figure out how to login to some obscure profile that they didnt associate with your backagent profile, they did not attempt to reach you, simply turned off the platform for all users in the brokerage. Attempts to reach them are met with"that's not my department" and the number they provide goes to a voicemail where they do not return calls promptly.

Avantages: provides our intranet for our office - end to end transaction management

Inconvénients: poor support. They do not post their support number/provide chat support or anything similar.

The best transaction management software

Publié le 26/10/2017
Rita C.
Real estate consultant /broker associate
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Could access my transaction from any where in the world and review and approve transactions for agents

Avantages: Ease of use and consumer friendly . As a broker, all paperwork is in one place and approving a CDA and submitting for funding is a breeze. Can track all changes made to a file. Very easily share files.

Inconvénients: Wish they would have a CRM too. Don't really have any cons but would also like to have the ability to digitally sign documents from BackAgent.

Love

Publié le 24/09/2019
Kelly B.
realtor
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It is a great idea to take a quick tutorial on this program. It is easy to use but sometimes people over look the great features it offers.

Avantages: This software is so easy to use. It is very self explanatory and there are many great features like syncing with Google Calendar.

Inconvénients: The price would be my least favorite, but that is only because I like pretty much everything else about it.

Helped get rid of paper folders

Publié le 04/04/2018
Eric W.
Realtor
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
Rapport qualité-prix

Avantages: Document inbox is a great way to collect paperwork
sharing is well thought out
office wide document sharing is great

Inconvénients: mobile app is horrible and has little features
takes a while to get used to the interface
sometimes feels a little messy

Easy to Use

Publié le 20/07/2019
Stephanie J.
Realtor
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: BackAgent is a software that is very easy to use. My company uses this to keep track of our transactions. We were able to easily customize it to our needs.

Inconvénients: Only con is sometimes loading times take longer than what I would like.

BackAgent puts organization in the front seat

Publié le 17/09/2019
Evan S.
IT Business Analyst
Services et technologies de l'information, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: BackAgent helps me keep up with and follow up on leads in a way that makes my business successful.

Avantages: I have many contacts over a varied IT topology. BackAgent allows consolidation of all contacts for digital and mail campaigns and syndication.

Inconvénients: I wish BackAgent offered a more customizable workspace. I'm personally someone who prefers to customize down to the color of my clicker for the benefit of my work.

BackAgent Works

Publié le 28/08/2019
Courtney F.
Realtor
Immobilier, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I enjoyed BackAgent through my brokerage and appreciate the amount of access it gives agents.

Avantages: BackAgent worked very well for organizing all of my transaction data easily for my broker and myself.

Inconvénients: BackAgent could have a little more going on in the app department.i

Good to manage new agents

Publié le 04/11/2018
Utilisateur vérifié
Broker
Immobilier, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It was a game changer organizing the office but grew frustrated with their poor, slow and arrogant customer service. We do not recommend it. Look for an alternative.

Avantages: It is very helpful for me agents so they don't make mistakes following the checklist with a transaction. Integration with Zipforms and Dotloop is nice and the three email to feed documents into the transaction. Also the customer portal is a great feature

Inconvénients: No data backups nor a export feature in case you want to discontinue their service. Extremely bad customer service, super slow. Surprise fees for each IDX fee.

Great for our office!

Publié le 25/10/2017
Krissie R.
General Manager
Immobilier
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love how easy it is to require certain docs, share docs we use a lot, and checklists to keep each transaction moving smoothly.

Inconvénients: Would like to be able to change/customize reports more so I don't have to edit them when they are downloaded. A little more customization with transactions as well, but I expect both of these to be solved when 4.0 is launched.

Back Agent

Publié le 24/08/2018
Teri-anne P.
Office Admin
Immobilier, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It was very efficient for keeping all the agents info on track with clients

Avantages: It is fairly easy to use. Its very much more artistic compared to other programs which makes it more user friendly.

Inconvénients: There was not anything special that made it stand out for the brokerage to keep using it on a regular basis. Agents would decide to use it individually or not, but as a brokerage it stopped. It needs to offer more that keeps us interested. But overall a good easy program.

A decent system, but could use some updating

Publié le 01/05/2019
Utilisateur vérifié
Office Assistant
Immobilier, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The way they started the process of putting transactions on the website was very easy. It was very helpful if you were confused and the customer service was very accessible.

Inconvénients: It was chunky, and was difficult to go through and process transactions in the system. You could kinda get lost in all of the things to click on.