Avis clients sur Vendasta

Vendasta Makes It Easy For Me To Run My Agency

Commentaires : Vendasta has provided the technology and path to take the next steps in growing my agency. Their support has been terrific when needed.

Avantages :

Vendasta provides everything I need to run my digital marketing agency. There is a robust Marketplace of over 200 products, services and solutions that I can resell as my own. I am also able to package products and services together and add my own directly to the Marketplace. The sales CRM is a great tool for prospecting new business. It also allows me to deploy email marketing campaigns and notifies me when a prospect shows interest by engaging with a campaign. Lastly, Vendasta's marketing services allows me to outsource fulfillment when needed.

Inconvénients :

Keeping up with changes to the platform and additions to the Marketplace can be challenging or catch you by surprise sometimes if you're not regularly engaged and checking on notifications and emails about them. It's a net positive though; they are always making improvements and adding to the offerings that we can provide our clients!

Best customer service I've ever experienced and amazing platform!

Avantages :

Vendasta offers a large amount of opportunity for my business. I am able to resell services that are used as "perks" or "selling points" for our Marketing Packages. Being able to manage everything in one platform really helps with time and saves money. Vendasta has already had a huge impact on our business model.

Inconvénients :

It can be slightly difficult to remember how to use everything. But I am still new to it, so it's a matter of getting the hang of it. [SENSITIVE CONTENT HIDDEN] is amazing at walking me through the platform, setting up accounts or email campaigns with me and calling me the same day I reach out to him. Sometimes even within minutes!

I have a Love-Hate relationship with Vendasta. It saves me time but also delays me a lot of time

Commentaires : Every day I will run into a platform issue, which delays my work by hours, days, and sometimes weeks. This affects our ability to get results in a timely manner and now we have to apologize to our clients for delays. Sometimes I would have a day filled with tasks and cannot waste any time, but of course, a task that should take 3 minutes on Vendasta ends up running into software issues, you try to fix it and get nothing, so then you call support (some minimum wage employee that reads off a script) well, of course, they tell you they can’t fix it and will need to “investigate” so they tell you will get back to you soon (no timeline). Now they may get back to you the next day or in 3 months (yes it has happened before). Now that whole process, which was supposed to take 3 minutes has now taken 1 hour. Now imagine for every 1 hour you spend on the platform you run into a similar issue. Think about how much time you're going to waste trying to fix it and contacting support. This eventually affects the rest of your day's schedule and now you have to rearrange your tasks. This happens to me every single time I log into vendasta. They have the worst website developers I assume. Because their platform is slow, terribly coded, and causes many delays, it has made it hard for me to train my clients how to use it and also made it hard for me to get anything done that I just decide to avoid​

Avantages :

The website is useful​ for agency owners looking to outsource work, it is reliable, and has price tiers​ for any size agency.

Inconvénients :

As soon as Vendasta​ fixes their website I will delete this review. If review is still here it means nothing much has changed. WHERE DO I BEGIN? I’m writing this review after reaching my breakpoint and patience for Vendasta (1 year and 4 months of holding in all my complaints) I rarely​ ever write negative reviews because the world already has enough of that so I try to only write when I have a great experience, but I think when you pass a certain level of disappointment because the heads of the company are probably beyond persuading to make some changes, you're left to try everything you can in hopes for one the CXO's to get off their high horse and start caring about their consumers. [SENSITIVE CONTENT HIDDEN] was asked, are corporate companies giving enough attention to innovation to their product or service and he replied by saying no because most businesses are run by MBA's. He goes on to say how MBAs only work to please the shareholders and not the consumers and all they do is sit in meetings all day. Here is the link to that video for anyone curious: [SENSITIVE CONTENT HIDDEN] It seems like Vendasta is having a similar issue, no innovation or attention is going into their platform. it seems like they don't care about their consumers' experience at all. As a business owner who has spent tens of thousands of dollars with Vendasta in the last year, I feel that I'm not getting an equal amount of value back. (continued​ in next paragraph)

Very Satisfied

Commentaires : I really appreciate what Vendasta offers and they help they provide to get things going.

Avantages :

Multiple options to choose from. Ease of contact with support. Resources and content relative to their products.

Inconvénients :

Would like more in-depth white-labeling options.

Totally love the Software

Avantages :

What I love about the software, is that I can have my whole office with in software, I don't need to get other CRM and additional tools to do my work

Inconvénients :

I would love it if vendasta would would have the feature of being able to track and attach call recordings and emails of the specific lead

Lots of potential here but still a way to go

Commentaires : I was able to sign up a client quickly. I lost confidence in the Alpha SEP product because when I had questions, they never answered and my rep from Vendasta failed to reply as well. I question the level of SEO knowledge and if this service is outsourced offshore. I think my question was simple but no reply. No empathy or remorse from Alpha SEO or Vendasta. This was disappointing.

Avantages :

I'm pretty experienced setting up software. This was not the worst one I've ever had to set up.

Inconvénients :

It's not always easy to find certain things in the UI/UX. There have been some changes that still need to be made

Customer Support Rockstar

Commentaires : This product is not only incredibly user-friendly but also boasts an intuitive design that makes it a breeze to use. Its performance and reliability are unmatched, making it an excellent choice for anyone looking to enhance their experience. Beyond its ease of use, it's a fantastic option to recommend to others. Whether for professional use or personal enjoyment, its top-notch features and seamless functionality make it a standout choice that you'll be eager to suggest to friends, family, and colleagues alike.

Avantages :

This product is not only incredibly user-friendly but also boasts an intuitive design that makes it a breeze to use. Its performance and reliability are unmatched, making it an excellent choice for anyone looking to enhance their experience. Beyond its ease of use, it's a fantastic option to recommend to others. Whether for professional use or personal enjoyment, its top-notch features and seamless functionality make it a standout choice that you'll be eager to suggest to friends, family, and colleagues alike.

Inconvénients :

No email address provided in the sales info.

Best Customer Service Anywhere

Commentaires : They never cease to amaze me with new features and products that help my clients.

Avantages :

The new AI features are amazing. We are just beginning to explore and use these features. Social Media Marketing Pro is simply outstanding. By using this and linking to our customer's website posts, we effectively improve customer's Google Business Profile rankings pushing them into the Google 3-Pack.

Inconvénients :

There is so much to learn, but so little time. Thanksfully, we have the support of [sensitive content hidden], our Account Manager to assist. She is very accessible and always willing to go beyond the call of duty to help us!

The only platform you need to scale your digital marketing agency

Commentaires : I recommend it to any every agency, marketing consultant, and side-hustler.

Avantages :

It gives you access to the top digital marketing companies in the world. Now I don't have to try and find/hire employees because Vendasta gives me access to experts all in one place.

Inconvénients :

It is robust. It does take some time learning and figuring out how to exactly implement it.

Vendasta's partnership is an integral part of my business

Commentaires : The Vendasta platform lives up to everything it claims to be. As an agency, we use it as an additional source of revenue. I didn't have to hire or pay for any development resources. Literally, "out-of-the-box" and we were all set to go. And also a tremendous team of support and business strategy folks. Overall, a great partner!

Avantages :

It is so easy to use and very easy to sell!

Inconvénients :

I sometimes find the platform runs a bit slow, but that is not a regular occurrence.

Vendasta is a great CRM and back of house management tool for Digital Agencies

Commentaires : Vendasta has great customer service, and is a great tool for digital marketing agencies

Avantages :

I enjoyed how sales could feed orders in through the CRM component (and how we could dissect the data to find our most profitable sales), as well as how those orders would flow into the back of house Task Manager component so that we could track which products were the fastest to complete and which were the most resource intensive

Inconvénients :

The implementation of Vendasta took a long time in our company and many users needed revised training from the team before we could adopt it as a company

Great Software on the way up with great Customer Service

Commentaires : Overall adding the capabilities of a full marketing firm to my business ha been a learning experience and I am excited to grow with the partnership of Vendasta.

Avantages :

The overall purpose is excellent. The idea of being able to provide my clients 1 place to log into manage their marketing in collaborations with us, the team that actually does it is great! Looks very professional, very clean and simple to white label. I love the pre-done product pages, the available independent training and resource centre and of course being a Canadian the fact that it is a Canadian company!. My Account Manager, [SENSITIVE CONTENT HIDDEN] is the best. He is always available and connects me with whomever I need in their company to get to the results I want. A great way transition your company from the micro stage / solopreneur to handling larger clients and multiples.

Inconvénients :

Although the product is pretty awesome, I definitely feel there are a few areas available for improvement. (Which I know some are already in the works) 1-Proposal directly from the app to our clients 2-better streamlined visibility in seeing, wholesale vs retail and then your own pricing 3-ABility to customize the dashboard for our clients a bit more (Add a quick reference section that I can add fave links for my clients and another section for my clients to add their own favourites) So it truly becomes a SSO...one place to log in 4-Integrate email and tasks for my clients

Not a great experience.

Commentaires : Thumbs down.

Avantages :

This was the first company I came across that offered multiple services under a single white label umbrella.

Inconvénients :

The onboarding and monthly fees were much too high for what was provided. Training has improved, but wasn't great. The platform & interface weren't intuitive. The worst part was the customer service, though. I had a very negative experience when leaving the platform after fulfilling my 1 year contract. They tried to lock me into a longer contract based on when I downgraded levels of service (buyer beware). I had to actually provide the documentation that those were NOT the terms I'd agreed to after a prolonged hassle. I was treated rudely. I never received an apology or effort to make it right. They were more interested in nickel and dime-ing me than looking at my experience as a (too-highly) paying customer. There are now other solutions out there that are a 180 in price, platform functionality and customer service.

Excellent training and partner support

Commentaires : Quite good so far. As I use more of their services I will have a better idea.

Avantages :

I appreciate all the training and the efforts the Vendasta team make to ensure the success of their partners. I would say this is one of the biggest aspects to Vendasta.

Inconvénients :

It feels that when we are outsourcing our work, the teams that take it on do so in a very impersonal way. Rather than working with someone who has a personal interest in the project, they seem rather detached. This is said more in regard to several of the services we have used, though we have had excellent personal interest evidenced by one of the logo teams we have worked with. Overall, instead of just doing the work, it would be nice if the teams doing the work were more willing to share their expertise and insights from being professionaly involved in what they do. As an agency owner, I may know the general idea of what we want in a website or what we need for ads, etc., but I am relying on the expertise and care of the team to do the work and keep me in the loop as to what is going on.

I went from an F to an A on my online presence!

Commentaires : I'm able to use the software to build an online presence without having to hire an expensive company to do it for me. I can see exactly how my business listings are improving with my business executive reporting I get from Vendast.

Avantages :

The software is very user friendly. I was able to go to one location to set up my company profile. Once it was all set up correctly, I was able to shoot it out to all online directories and have it corrected with ease!

Inconvénients :

The only con is that they don't give it away for free. Oh well I guess they need to make money too. I'm honestly very happy with everything including the cost.

Mobile Connect Systems Review of Vendasta

Commentaires : My partner and love the products.

Avantages :

Having all the products under one roof is great. The pricing works and makes it easy to sell.

Inconvénients :

There is confusion when there are more than one product doing the same thing. It would be great to see a compare between them I why I would recommend one over the other. Other than by price only. A one dashboard page would be great with all of the products in one place. Social, Reputation / Listing and Customer Voice, plus others in one dashboard. The executive report does it once a week but there should be the same view live. Would also like more videos on the products to demo them to clients. More Sales sheets too.

Flawed and glitchy

Commentaires : I'm split 50/50, but I mostly think that's because I'm not familiar with any other software out there. Yes, it does help speed up the process for social media posting and reputation management, but the problems you run into after using the platform so much are frustrating.

Avantages :

If you have a problem, customer service is quick and helpful. I like being able to respond to reviews from different platforms in one place.

Inconvénients :

Problems integrating Instagram accounts, differences between Google review numbers on the platform versus on the Google listing, delays in alerts for reviews, having to constantly reconnect social accounts, having to manually go into DealerRater to respond to their reviews.

Partnership with Vendasta

Commentaires : Great! Keep up the good work.

Avantages :

I like how easy it is to generate reports and statistics for our clients, the software also helps us easily pinpoint what aspect of the client's business needs more focus.

Inconvénients :

So far I enjoy using the software and do not dislike anything in particular.

The support from [SENSITIVE CONTENT] and [SENSITIVE CONTENT] has been invaluable to get the business partnered with Vendasta, lov

Commentaires : Partnering with Vendasta has stepped the services the business can offer without relying on a 3rd party that would tie the Client up for 12 months, regardless of the results.

Avantages :

The ability to offer tailored solutions to help my Clients grow their business.

Inconvénients :

Just the time it takes, when time is so limited, need that 25 hour day haha.

Vendasta offers an almost overwhelming supply of services

Commentaires : The main reason we went with Vendasta centers on the variety of business services delivered by specialists. We merely need to offer these services to customers and prospects without being overly concerned with fulfillment. Our business can now be more customer-focused rather than service-focused.

Avantages :

Personal services, whether delivered by phone, chat or email, is always fast, helpful, and on-point

Inconvénients :

The CRM, though robust, is also somewhat cumbersome.

What can I say…

Commentaires : Exceptional!
Hands down the best software & support on the market today!

Avantages :

The overall ‘Ease of use’ is what I love about the system.

Inconvénients :

Automated upswell opportunities within the software. Recommendations …automated within the software.

Great platform for any Digital Agency

Commentaires : My overall experience was very good. The product support has been awesome.

Avantages :

We have been using Vendasta for almost one year. It's a terrific platform that gives our agency a wide range of services to choose from at very affordable prices. The roll out and marketing support for each product is very good and helps greatly in the sales process.

Inconvénients :

The set up cost, while not cost prohibitive, took quite a while to recapture.

Great to help agencies scale

Avantages :

Vendasta is great if you want to expand your services. It offers so many options, but you can get a bit lost in all that it provides.

Inconvénients :

It is a bit confusing with the separate aspects of the software: partner center, business center, sales center

Vendasta is amazing

Commentaires : I think it's a great opportunity to have a company like Vendasta to help our local community Expecially in time of needs

Avantages :

The fact that there are so many digital solutions

Inconvénients :

It's overwhelming at first but once you're through with the leanings curve it's well worth it

Great platform

Commentaires : Excellent!

Avantages :

A lot of functionality. Able to handle many tasks and clients inside of one interface.

Inconvénients :

Learning curve. Limited product experts. Difficulty finding a consultant to help me learn the products and how to properly use them.