Easy, simple User interface, well organized, friendly quick customer support, well ran software.

Publié le 02/04/2018
Dillon S.
IT Technician
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: A great asset manager, a ticketing system that cooperates well with my asset manager. It also replaces two programs with one. Instead of paying two different companies too much money, I am paying one company less for a better product.

Avantages: Ease of use, great price, and awesome customer support. Emailed support several times and got a quick, helpful response. Layout of the categories and organization of the tickets and asset manager are well made. The messaging and reply section for tickets worked exceptionally well. Asset manger was very specific and allow extensive information to keep track of assets. Price was reasonable for all that it includes.

Inconvénients: Some of the basic colors and cosmetic things were not my favorite. Because its internet based, I have to use safari on my iPhone to access, I wish it had an app i could download, but I'm sure that'll come in time.

User friendly... a true "seamless" way to submit a request.

Publié le 16/02/2018
Jamie B.
Elementary Vice Principal
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This streamlined our user requests for IT, maintenance and media departments. The process of submitting a ticket is WAY faster then creating an email or written request. Another benefit is the ticket system keeps track of the requests and sends email updates when tasks are completed.

Avantages: Super easy to use. I'm tech savvy but even someone who is not tech savvy can figure this out which I love. I am a school administrator and I have never had a teacher or staff member report any issues and they submit tickets everyday if not several times a day. It is the easier and most convenient software we have ever used for tech support. We even use it for maintenance requests and for our media department. There are endless possibilities with seamless desk!

Inconvénients: Lack of color. I like things bright and visually appealing. This is a minor issue because it has a bland look but I love it so much the lack of color really isn't an issue.

Amazing - I've used multiple helpdesk/ticketing systems, and this one takes the cake by far.

Publié le 15/02/2018
Jaden S.
Network engineer
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The ease and functionality this brings at the price vs other software is outstanding. Very happy customer.

Avantages: The developers are awesome. Any time I've had questions they're very quick to reply and resolve any issues or questions I've had. Easy to use. Has all the essentials you need, it's intuitive, and customer facing. I've integrated the site with my own so my clients have some where to sign in and see progress of their tickets. This is a newer product and I was cautious at first, but after talking with my team and the asking for customer feedback, I couldn't be happier.

Inconvénients: Cons don't really come to mind, I was an earlier adopter of the application so there were minor bugs here and there. But like I said in the Pros section, developers are passionate about their product and resolved any problems I ran into.

This site has been a great addition to our business and the perfec solution for our help desk needs.

Publié le 07/02/2018
Chris S.
IT Help Desk
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This has made it extremely easy to keep track of our company's help desk tickets. With Seamless Desk we were able to organize the end users' issues to allow our IT department to better handle those needs. We've also been able to migrate over our inventory allowing us to combine the tickets with the user's equipment enabling us to resolve things at a much faster pace.

Inconvénients: The reports feature can be overwhelming and difficult to understand at first, but after taking some time we were able to use them to see and chart the efficiency of our IT department.

Réponse de l'éditeur

envoyé par Seamless Desk le 15/02/2018

Thanks for the response glad you like it. We understand about the learning curve with some of our features, but we assure it's well worth to take the time in the end.

Perfectly featured Help Desk Ticketing, Asset Tracking , and Knowledge-base software I could find.

Publié le 23/02/2019
Louis K.
I.T. Manager
Administration publique, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Wonderful. It's cost effective, and meets all of our needs. This is perfect all small and mid-sized markets. I could also see this used in large deployments as well, but I feel it's more of a 1-1000 user scenario. We are a company of 80 users.

Avantages: Ease of use and support. I have been in the industry for over 20 years and find this to be top software for ticketing, asset tracking, and knowledge-base creation. I score it so high because of its ease of use for our staff and technical people.

Inconvénients: I found a few bugs, but was impressed at how quickly support took care of them. It was for that reason I have been recommending them. They are amazingly quick to respond. Bugs are normal, having great support is not. That was a great sign to me, they offer superb support.

Made my life much easier

Publié le 30/03/2018
Michael J.
Marketing
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall made it easier to reach my customers faster to fix issues.

Avantages: Very easy to use and to setup. Love the multiple support portals including social media. Never thought about using twitter to add another way to reach my customers.

Inconvénients: No phone integration, would like if I could add a module for when customers call in to integrate the software.

Easy to use, excellent fit for our organization and right for our budget. Highly recommend.

Publié le 27/10/2017
Drue B.
IT analyst
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Easy to use but robust and flexible enough for our org. Was able to implement this help desk ticketing system and start using it very quickly.

Inconvénients: Name recognition weak. And support is a concer. After talking to the developers I felt comfortable that their full attention is on this priduct.

Réponse de l'éditeur

envoyé par Seamless Desk le 15/02/2018

Awesome! Glad you like it.

Easy but powerful software. Gets the job done

Publié le 21/02/2018
Juan C.
Owner
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I used to manage all my support from emails and this made it way easier.

Avantages: I love the simplicity of it. Wasn't hard to learn and I got started quickly. The asset manager flows nicely into tickets.

Inconvénients: There are so many features I just have to go through them all, but overall basic settings gets the job done.

I have had such a great experience with this company and will continue to use the product. They are

Publié le 20/06/2018
Terri D.
Registrar Assistant
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: What I like about this software is has easily accessible it is and how accurate the product is. Makes it easy to go in and put in time requests and to se your hours.

Inconvénients: What I least like is pretty much nothing it is a great product. I know there is always room for improvement but keep up the good work Seamless!

Great tool and product to handle our support load

Publié le 06/04/2018
Kelly H.
Administration
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Just dealing with users requests is much easier now

Avantages: SeamlessDesk has been an awesome addition to our department helping us track our support for our users.

Inconvénients: The only thing I can think of is support can be a little slow sometimes, but besides that the software works great.

I use this software to manage our multiple facilities maintenance requirements. It works very well.

Publié le 16/02/2018
Mona D.
Facilities Director
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Ease of scheduling and maintaining our multiple facilities in a time manner.

Avantages: The ease of use and ability acknowledge users showing what step of the process we are in at that time.

Like how easy it is to use

Publié le 02/04/2018
Joanna L.
Teacher
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Avantages: Being able to convert my old excel spreadsheet/email support system for my parents to something that runs WAY smoother.

Inconvénients: Screen can be plain to look at especially after a while, but gets the job done. Also take a little while to get the hang of it, but once you learn it, it seems easy to me now.

It does exactly what a helpdesk ticketing system should

Publié le 15/02/2018
Sean S.
Production & Media Manager
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It's quite easy to use... each of the features are a breeze to find and managing tickets takes very little time

Inconvénients: Perhaps it would be nice to have a mobile app that would notify you if a ticket was assigned, but emailing it works just fine

A really seamless product

Publié le 30/03/2018
Utilisateur vérifié
Senior Project Manager
Produits alimentaires
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: It works seamlessly for managing your customer helpdesk. Its very easy and convenient to use and affordable too.

Inconvénients: Company should work on adding few more features . I don't see anything bad about this particular software.

I enjoy using this program at work because it allows me a place to submit all my requests.

Publié le 20/06/2018
Cendra B.
Administrative Assistant
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: What I like most about SeamlessDesk is how user friendly it is. It's easy to navigate the site and put in all necessary requests.

Inconvénients: Although there is always room for improvement, I feel that overall it is a strong product that functions really well.

Seamless desk

Publié le 29/07/2019
Robert M.
owner
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: ease of use in entering ingredients into the system

Inconvénients: added steps for nutritional informations