Avis clients sur SpamTitan

Combating spam email with SpamTitan is very effective

Commentaires : Utilizing SpamTitan as the primary spam-fighting app has proven to be very successful, and it has provided me with more benefits than other more well-known brands. I am very pleased with the price and consider it to be very useful for the price I paid. Whenever I thought about email security, the first thing that comes to mind is SpamTitan.

Avantages :

SpamTitan has a high level of consistency when it comes to preventing spam and malicious communications from reaching my primary inbox. Setting up the specific keyword that I want to be used in the blacklist keyword and the whitelist keyword is quite easy. After setting it up, the procedure is streamlined, and I would not have to keep track of it because it would send me a weekly report.

Inconvénients :

There have been times that a legitimate email has been blocked and no message has been received to inform me about this practice, resulting in the email remaining in the junk inbox until I manually search and whitelist it. For the first time, adding a domain to the app can be daunting, and I had to seek assistance.

Good mail filter, easy for our users to manage.

Avantages :

SpamTitan provided a lot of the functionality of our previous mail filtering service, while keeping costs competitive. It's very simple and easy to use from an end user perspective, and not terribly hard to set up as an Administrator. There are plenty of options for deployments both small and large. On the back end SpamTitan uses a collection of open source software like Spamassasin and ClamAV, bundled together in a pretty web interface they've designed and provide support for. Compared to rolling your own solution, hiring a Linux admin to manage a mail filtering service, this is much more cost effective.

Inconvénients :

Support was a little lacking. Their headquarters are in Ireland, so responses take a little longer, and it's a little hard understanding them sometimes, especially over the phone. The audio quality of overseas phone calls is very poor. The foundation SpamTitan is built on Spamassasin is only so good, it doesn't catch spam and viruses like the leading mail providers (Gmail/Google Apps). For that reason, it may require a little more time for administrators to fine tune settings.

IT Manager will thank you for this software

Commentaires : Add email to the white list

Avantages :

Filter all the email, and these is very powerful function and I use everyday. Sometime user would received lot of dunk mail, without this we would delete those email manually and waste time.

Inconvénients :

Sometime user would received lot of dunk mail, without this we would delete those email manually and waste time.

SpamTitan works great -- until it doesn't

Commentaires : I am spending 30 minutes writing a review in the hope that other people will make a better first selection than we did. Our experience showed us that the product is only marginally reliable and their support is god-awful.

Avantages :

Was easy to implement and, as the title said, it worked great until it did not.

Inconvénients :

This is a cloud-based product. In early August, the product totally failed. (it was a Friday morning in the US, but dont remember the date as we have moved on to an)other product). Just noticed that we were no longer receiving emails. Rerouted DNS to cut SpamTitan out of the loop and email (unfiltered) started flowing. Contacted Spam Titan and they confirmed that the cloud instance on which we were running was offline for unknown reasons. Our business is 24x7. We ran without Spam Titan on Friday, and Saturday, and Sunday, and Monday. We called for updates, on Friday afternoon, Saturday, Monday, and Tuesday. Each time, there were no updates and were told that we would updated by email and by phone if we left our best contact number. Well, that never happened. Interestingly, we were not offered to route through any other web-instances. By late Tuesday, we had already vetted another product and moved our production platform to the new provider. Their support SUCKS. Moreover, I am going through the same goat-ropin' with trying to cancel my subscription. If you call them and make the appropriate selection, you always go to voice-mail (again, no callbacks). If you select "technical support", they have to connect you with Customer Service (one time out of two tries, I got a live CS person and they told me that they would have to connect me with "retention". Again, no one was available but was promised that someone would call me back -- never happened.

Spam titan-link lock

Commentaires : A perfect solution and they are keeping update and upgrade it yet

Avantages :

Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers

Inconvénients :

Nothing for now , really it is miner issues which they always solve

An excellent spam blocker for the price!

Commentaires : Its been good, but on initial setup it grabbed a lot of good email and marked it as potential spam. Quarantining calmed down after a bit - we use the service with multi-tenants.

Avantages :

Setup was fairly easy and the techs took their time to help us understand the install process.

Inconvénients :

The 30 day storage aspect is weak as is the ability to read contents and once its been delivered there is no resending. The multi-server cluster setup often requiores making sure searches are on both nodes or you may miss what you're looking for!

Alternatives envisagées : Barracuda Email Security Gateway

Pourquoi choisir SpamTitan : Barracuda was getting difficult to deal with, tech suppport was weakeking and pricing was through the roof.

Logiciel antérieur : Barracuda Email Security Gateway

Pourquoi passer à SpamTitan : Simplified interface, ability to work with multi-tenants - in the cloud control.

Protect my emails from vulnerable

Commentaires : Using SpamTitan as my main software to fight spam emails is very effective and more benefit i have seen better then other more popular brand. I am very happy with the pricing and really valuable with what i has paid. When I think about email protection, it is always SpamTitan that pop-up in my mind.

Avantages :

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Inconvénients :

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Stop spam email with SpamTitan

Commentaires : SpamTitan has help me so much in fighting a spam email and malicious link from harming our system. All the attachment in the email will be scanned before I open it and any suspicious file attachment will be blocked and quarantine, to protect me from mistakenly opening it. I really has a positive experience after deploying this software in my working environment.

Avantages :

SpamTitan has advance and extra security layers that protecting my email account get penetrated or get attack from spam email. Ransomware is one of the most feared kind of emails that we really want to avoid, and this software effectively blocking any malicious email that may contain file attachment or link that may harm my computer or phone.

Inconvénients :

The only point that i dislike is, there are no access to the software from other device except from my computer, as it only operating from stand-alone application for desktop. It will be more flexible if the software has web-browser, so user can access it from anywhere that internet is available.

Protect inbox from spam attack with SpamTitan

Avantages :

Combating spam and malicious email is the best to be done with SpamTitan. I can add my own whitelist and blacklist for any keyword that i deem likely to be a spam email or advertising email that i don't want to receive anymore. I will generate the report every week to monitor how many spam email has been blocked.

Inconvénients :

It will takes some time for a novice user especially a non-technical user to deploying this software and integrating it with their current email provider. It is not a bad thing, but need a more effort on the user side to study more how this software operating and the structure the system.

Protect my email from spam attack

Commentaires : Deploying this software in my email system has reduce the risk of me getting attack from spam email and malware. With the increase case of people get attack by ransomware attach with their email, this software will totally protect me from that attack.

Avantages :

Combating spam and malware attack on my email is the biggest feature that SpamTitan has help me with. The email monitoring really work well and will block and notify me if any of the emails show strange behavior or comes from entrusted source.

Inconvénients :

SpamTitan is quite hard to learn all the feature and tools that comes with it. Some of the notification alert is too strange and i need to constantly referring back to the manual to know the description of the alert.

Antispam that is affordable, flexible and powerful

Commentaires : Overall, we are very happy with the product and the customer support. We did have to put some time into this product but now we have a custom-fit solution, with fault-tolerance (two servers at two locations, both locations have both internet and private WAN access to the Exchange server) and we're saving thousands of dollars versus the managed solution we used to use. We can tighten things up if we wish, we have a lot of flexibility with this product. I rate it an excellent value. So much power, flexibility and fault-tolerance, for so little money.

Avantages :

We opted for an on-site appliance (a Linux server really, a VM in our case, but it's just a web-based console as far as configuration goes). Their cloud version is the same product running on their servers and that would relieve you of the work we put in, as I'll describe, but we wouldn't have it any other way. The on-prem version is what we like the most about this "software." We have another VM running at an alternate site, they sync with each other and one can take over if the other is down or unreachable. They also can load-balance. Yes this solution is a little more complex than are previous solution. But it's in the complexity that you get the flexibility. SpamTitan support has helped us tweak the settings based on what we're seeing in the console. Excellent history report shows everything, or you can filter very easily. Unfiltered you can see blocked (and why), quarantined, accepted...everything. If you don't see it, that email did not get to you, and in our experience it has been a Sender issue every time. SpamTitan, with the clustered configuration is less that half the cost of our old solution and we never have to upgrade or replace the "appliance" because it's just a VM, or one of our physical servers, either way, you never face an End of Life "you must upgrade" mandate from SpamTitan. Also - these servers will spool email until they can reach the email server. So if your email server is down or unreachable, you most likely are still getting email.

Inconvénients :

Well...it does require us to do some of the lifting and I have discovered there was a lot I didn't know about fighting spam. I turned on one block setting and started blocking emails I didn't want to block, okay...turn that off! We had warned all of our employees that we were switching products and to be on the lookout for spam and/or missing emails. Most reports were false, but in some cases there was a problem with the settings and this helped us to tweak the product. Also be aware that you need to use a trusted IP address or your emails may end up in the recipient's spam folder. We just used the IP from our old solution once we ran into this issue. There are certainly other examples, things not working right because we didn't set it up just right (we tend to do things on our own, we learn more that way). Every time we've gotten stuck I have gone to the website and checked their knowledge base. If I didn't find the answer I create a ticket. If you give them a console-generated code they can get into your system and look at your settings. After a month or two I think we have the settings where we want them. However, we keep an eye on the history report, watching for any signs of trouble. The product worked well right out of the box, but now it's really doing a good job, without blocking good emails (yes, some bad emails get through, but it's at least as good as our old expensive managed solution).

SpamTitan Cloud Service

Commentaires : Very good, we came here after trying two other services for a couple years each. SpamTitan is very useful to us and we re-evaluate providers every so often and continue to stick with them.

Avantages :

It's hosted offsite, but gives me the ability to modify and tweak anything I want. Customer Service is easy to reach and always helpful. Does a good job with filtering, we rarely have to white list and don't get much spam at all. The best part is that I can forget about it.

Inconvénients :

Not a huge con, but I wish there was more notifications around maintenance, slow-downs, outages etc. We've been with this service for years and wouldn't still have it if it caused disruptions, but there were a few hiccups I needed to call it to find out about. That may well be something that is available too, I just am not aware, nor is it a big enough issue for me to waste time looking into.

My choice for anti-spam software

Avantages :

SpamTitan is actually really worked, and has really decreasing the amount of spam email that i have receive before. It only need to be setup onetime, and most of the time, i don't even have to monitor the report as they rarely blocking a legitimate email that are sent to my email.

Inconvénients :

There are some feature that are not available at the moment on the software, like to preview the content of the spam email, without having to whitelisting the email. It will be a good feature, so user can totally know what is the content of the email that has been blocked from the main inbox.

Great software for a low cost

Avantages :

In our company we have been using Spamtitan for more than 6 years to deliver mail service to our clients. The default configuration can be somewhat permissive, but is extremely flexible so it can be easily optimized. On the other hand, it allows you to send a summary of spam to end users, who can review filtered emails daily without directly exposing them to malware or viruses

Inconvénients :

The cloud version of the service works well but has several configuration limitations that must be maintained by default, so I highly recommend the on-premise version

SpamTitan is my go to for Spam Blockiing

Commentaires : My overall is experience with ST is great. The value for the money is amazing and it just works! The sales and support teams are great!

Avantages :

I've had the opportunity to trial many different spam blocking services and I always go back to SpamTitan. Their locally hosted virtual appliance or their cloud service are both amazing and block spam effectively. I really like the ability to send quarantine reports on demand and manage your settings in the user portal.

Inconvénients :

I would like the ability for some more reports.

SpamTitan Cloud Review (after 2 years use)

Commentaires : My company has used the SpamTitan Cloud solution for approximately 2 years without experiencing noticeable technical issues or downtime. I occasionally need to add a white list entry or release emails that are not SPAM. The end users get a daily email to allow them to identify emails caught in their SPAM filter and decide how the application should handle them. The licensing count is not tied to a specific domain which is attractive if you support multiple domains or are an MSP.

Avantages :

- The application is stable and requires little maintenance. - Support is responsive and knowledgeable - Cost is a good value and pricing structure allows for use with multiple domains to maximize licensing. - New email addresses are automatically learned to ease administration and automate licensing needs. - Good reporting - User self maintenance works well.

Inconvénients :

- Not really an issue for me, but there is no mobile admin client. - Web interface seems dated, which is not a concern of mine, but it could turn off some admins.

Great Pservice with a great product!

Commentaires : We have seen reduced amount of phishing emails as well as overall Junk mail. The best part of the product is it takes on a lot of the junk traffic that we would otherwise see hitting our network and email servers and filters it before we receive the emails. Also the ability to still receive email when the email server itself is offline is a big benefit in maintaining business continuity.

Avantages :

The service as well as the products we use with TitanHQ have been rock solid since we started. We are an MSP so reliability and ease of use followed up by excellent responsive customer service are only magnified by the amount of clients that we use with TitanHQ. Currently we server over 500 individual users and no one has had a complaint. This has been a wonderful partnership so far and we will continue to use the. Right now we currently use ArcTitan and Spamtitan with much success.

Inconvénients :

There is not really anything to like about this company or the services they provide.

Excellent product and support

Avantages :

We is SpamTitan (virtual appliance) because it have proven itself to be a very complete, robust and stable Email security platform. It performs very well, the monitoring and logging features are very good giving us the ability to track alle email traffic in case of any customer questions according to email messages. In case of any questions we aren’t able to answer with our support team, the Titan HQ support team is very Active. Most cases are picked up within 30 minutes and solved within the hour. So overall we rate this product but also this company as: EXCELLENT.

Inconvénients :

Because of the many options and features SpamTitan offers, it sometimes is quite a search between the main features and their options within.

Very good spam & virus filtering front end

Commentaires : SpamTitan keeps the bulk of junk mail off out internal mail server, offloads the mail trasmission, and provides a 3rd layer of AV scanning (SpamTitam, Mail server, end point all have different AV software)

Avantages :

The interface is very responsive and easy to navigate. Installation was easy; regular updates are provides and also install very easily. Very few false positives.

Inconvénients :

No facility for custom scoring; mail is either 'good' and passes, or is 'bad' and is rejected. Many spam filtering system have a scoring system so that when particular conditions are met (key words in a subject or msg body, country of origin, time of day, bulk mail status, destination, sending TLD, etc), a cumulative score is created to determine spam status. Would love to have SpamTitan be able to add 'Posible spam' or some such to the subject so the mail server or user filters could pick it up.

SpamTitan is Good!

Commentaires : Our biggest benefit I must say is that little peace of mind in case our onsite server goes down our emails will still be deliver as soon the server is restored.. even up to 5 days.

Avantages :

Setup is simple. Don't need much time to understand options or features, Menus and options are easy to navigate and find. When you need support they always answer fast. Is one of those things you setup and just forget about it.

Inconvénients :

System slows down quite often, nothing serious enough to regret in my case with only 110 email addresses to handle for reports and quarantine. Quarantine alerts/reports timeframes are too long even for the smallest business... I consider this its biggest flaw! as the shortest timeframe is daily. This should improve with a shorter or a programmable option offered globally and/or in a categorized list selectable by user or groups.

It's been an effective and seamless solution for us for over a year

Avantages :

No complaints from the end users means few false positives and nothing malicious has gotten through. Easy to install and the quarantine reports are clear.

Inconvénients :

The admin interface is a little aged looking but it doesn't affect functionality, and the end users don't see it. The real-time logging interface is not as good on the cloud edition as the virtual device I have used in the past.

Alternatives envisagées : Zerospam

Love Spamtitan

Commentaires : I manage several different types op mailservers, postfix, hmailserver and MS Exchange. All e-mails in and out are sent through SpamTitan, so it works with all kinds of mailservers. It is really stable and it protects a lot of people.

Avantages :

I like the value for money. The VM appliance doesn't consume much resources. Spam tagging is good, managing the interface is straightforward and works. The appliance is very very stable. It never crashed in the last 8 years. Updating is straightforward, questions sent to support are answered fast.

Inconvénients :

Managing and changing multiple domains could be a bit better. Changing several domains takes a bit of time. Export Import of a central config file would be a good option. When a new kind of spamming hits the market, Spamtitan does take a couple of days to react to that.

Spamtitan is a Solid Product

Avantages :

As an msp, integrating new customers into spamtitan is a pretty straightfoward process. There are nice security features like anti spoofing, virus scanning, and the ability to customize spam scores based on specific criteria. The ability to give users access to view and whitelist emails caught by the spam filter is a plus. I’ve worked with countless vendors and i can say without a doubt that the quality, knowledge, and resolution speed of spamtitan support is unmatched.

Inconvénients :

Spamtitan is a feature rich product and as such there is a learning curve to it as an administrator. It can be difficult to know exactly what some of the features are doing and the documentation is not as in depth as i would like. One security feature that i would love to see is the ability to open an encrypted zip file since the decryption key is usually given in the message and then once opened spamtitan scans the content for viruses. As of right now we either have to block encrypted zip files or let them through so this is not an ideal situation either way.

It is our first line barreir against spam & virus

Commentaires : The software is stable and very effective. Support agents are expedited and always willing to help to solve issues in a very effective manner. It is our first line of defense and critical to our organization, as we work mostly on top of emails, and we need to keep it fully functional 24x7.

Avantages :

We like the spam filtering and the way users can interact to administer their queue.

Inconvénients :

Some of the functionalities are difficult to configure and administer. The design of the interface is not intuitive and bit outdated. Perhaps a revamp to make it more intuitive for average administrators (the ones not specialized in security) would help. Documentation should also be reviewed and easily available.

THE PROTECTION YOU NEVER KNEW YOU NEEDED

Avantages :

I have always been confident with my email management skills and I was comfortable with how everything was. Traffic and spam messages increased as my incoming emails increased. I installed SpamTitan and noticed that unnecessary emails were nowhere to be found. It worked silently in the background. It helped me a lot especially in managing my emails and determining junk mails. It transferred non-important emails to a folder which I can browse on if I have more time.

Inconvénients :

The system often crashes when being refreshed, also it seems like “treatment” or putting of emails in “quarantine” needs more updates. I had an important email that was thought to be a spam, good thing I looked.