Avis clients sur Google Workspace

4,7 (12 305) Écrivez votre avis !

En savoir plus sur Google Workspace

Une suite de produits de collaboration pour les équipes et les petites entreprises. Conférence web, partage de fichiers et planification dans le cloud.

En savoir plus sur Google Workspace

Avantages :

Customer support is good and in some plans you have priority support services. The collaboration is the most transparent possible, work agility is better than with other solutions.

Inconvénients :

It can be frustrating when there are features that are available in MS Suite that GSuite does not have. They are few and far in between, but once in a while it does frustrate you.

Google Workspace - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,2
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,0/10

Google Workspace a reçu une note globale de 4,7 étoiles sur 5 d'après 12 305 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (12 305)

Michael
Owner
Utilisateur LinkedIn vérifié
Musique, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Best Platform Available For A Variety of Uses!

5,0 il y a 2 mois
Sous-titres en français disponibles pour la vidéo
Lily Ann
Lily Ann
Administratrice (France)
Utilisateur LinkedIn vérifié
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

L'espace collaboratif le plus compétitif

5,0 il y a 3 semaines Nouveau

Commentaires : Je suis une fervente utilisatrice de Google workspace, d'autres plateformes collaboratifs sont plus complets ou spécialisés mais celui-ci est gratuit, polyvalent et très accessible d'utilisation pour les équipes plus ou moins digitalisés.

Avantages :

Gratuit, beaucoup de fonctionnalités, collaboratif ça permet aux équipes de travailler en temps réel sur les mêmes fichiers et dossiers.

Inconvénients :

Pas de possibilité de mettre un mot de passe sur un fichier, pas de possibilité de révoquer un lien d'accès, le doute pour les collaborateurs s'il faut ouvrir un compte gmail ou pas (frein pour certains), l'espace limitée pour la version gratuite.

françois
particulier (France)
Musique, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

GOOGLE d espoir

5,0 il y a 3 semaines Nouveau

Commentaires : au départ il y a GOOGLE WORKSPACE sans ce logiciels le travail ne va pas souvent fluide il es complet et vive la science la technologie car nous en avons besoins

Avantages :

ses couleurs ARC EN CIEL ce grand G son rendement du travail donc il me fallait et voici donc une des raisons et c es magnifique j adore en un mots voici ma note 5 sur 5 BRAVO

Inconvénients :

juste la sécurité toujours car il y a beaucoup des malfrats ceux qui sont là rien que pour détruire mais bon ajouté plus la sécurité et j ai confiance aller et retour en un mots

stephanie
redactrice web (France)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Google Workpace, tout pour plaire aux professionnels

5,0 il y a 7 mois

Commentaires : Je travaille avec Google Workspace tous les jours. C'est un outil professionnel indispensable pour mon activité.

Avantages :

Tout y est bien pensé. E mail, partage de documents, Google Workspace est vraiment complet.

Inconvénients :

Seul inconvénient, les spams. Il serait avantageux que l'on puisse vraiment faire évoluer cette fonctionnalité.

Yassine
CEO (Philippines)
Développement et commerce international, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Sans prevenir, Google vous suspend sans raison les adresses emails professionnelles

1,0 l’année dernière

Commentaires : Si vous souhaitez que la reputation et la credibilite de votre entreprise prend un coup, prenez un abonnement Google Workshop, du jour au lendemain et sans raison, Google vous suspend vos adresses Emails

Avantages :

Pratique lorsque Google ne suspend pas sans raison les adresses Emails

Inconvénients :

Le service apres vente est nul, Google vous suspend sans raison vos adresses emails, vous donner un autre moyen de paiement et ils disent qu'il n'est pas valable dans le pays ou je suis alors que c'est faux vue que j'ai vue la liste des pays ou Google Domaine accepte les paiements par Paypal, VISA et Mastercard, a cause de Google, la reputation et la credibilite de notre entreprise prend un coup vue que les clients et les fournisseurs ne peuvent plus nous envoyer de messages vue que Google a suspendu le compte.

Utilisateur vérifié
Fondateur (France)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : GetApp

Alternatives envisagées :

Assistance inexistante si vous n'êtes pas en Business Essentiel ou plus

3,0 il y a 4 mois

Commentaires : Je ne suis pas un pro "Microsoft" mais chez eux il y a des vraies personnes

Avantages :

Il n'existe aucune assistante, même en ligne, en cas de problème. Quand ça marche tout est bon mais le jour où vous avez un souci vous serez contraint de passer par un prestataire payant juste pour solutionner un problème de base.

Inconvénients :

La base de données de l''assistance en ligne est obsolète et apporte des solutions qui n'existe pas.

Martine
Conseillère au suivi budgétaire (Canada)
Administration publique, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Tout au même endroit

5,0 l’année dernière

Commentaires : J’ai bien aimé Google Workspace et c’est très facile à utiliser.

Avantages :

Tout se trouve au même endroit, autant pour faire des présentations que des formulaires ou même des feuilles de calculs.

Inconvénients :

C’est un peu moins convivial si utilisé avec des produits Apple. Toutes les fonctionnalités ne sont pas disponibles.

ghislain
Directeur (France)
Télécommunications, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SAV disparu

3,0 il y a 2 ans

Avantages :

Google workspace est dans l'incapacité de résoudre un problème. Depuis 2 semaines nous ne pouvons plus accéder à notre drive correctement et des fichiers qui ne nous appartiennent pas ce charge sur notre ordinateur. SAV incompétent.

Inconvénients :

Le sav est devenu un nid d'incompétences.

Fawzi
Agent service de la clientèle (Maroc)
Services aux consommateurs, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

5,0 il y a 4 mois

Avantages :

Opérationnel, il m'aide beaucoup dans mon travail

Inconvénients :

Je ne trouve pas pour l'instant, c'est super

Joel
Joel
Manager (Australie)
Utilisateur LinkedIn vérifié
Recrutement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Google Making my life easier

5,0 il y a 3 semaines Nouveau

Avantages :

Being able to integrate into everything else and since I'm a chrome user the options for extensions into other platforms makes it a no brainer.

Inconvénients :

Coming from an MS environment it takes a bit to change but that is more user error than the tool itself.

Skyler
Content Writer (É.-U.)
Rédaction et correction, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Google Workspace is the perfect tool to run your online business

5,0 il y a 3 semaines Nouveau

Commentaires : My experience with Google Workspace has been great. It has allowed me to have a more professional presence for my freelance writing business with a custom email address for my website, as well as to be able to collaborate on files with clients instead of just from a regular gmail account. The extra Google Drive storage space is a nice bonus too.

Avantages :

The main reason I subscribed to Google Workspace was to get a custom email address for my domain and to be able to use it in Gmail. I also like the additional Google Drive storage space, as well as use the collaboration and sharing features to deliver all my client work in Google Docs and Google Drive.

Inconvénients :

There is honestly nothing that I don't like about Google Workspace. At times it can be a bit confusing to navigate through menus to find what I am specifically looking for. But with a quick Google search I can find it.

Diane
Paralegal (É.-U.)
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I prefer the Google workspace calendar

3,0 il y a 3 semaines Nouveau

Commentaires : This is a very well made software and one of the easiest to use I've ever encountered, it has some great unique qualities.
With that being said, none of this matters if you need to use it offline or if you need advanced document management. It's just such a shame and I hope these problems are addressed soon!

Avantages :

In terms of actually using the software this one scores very high. It was so simple to figure out and use in a way that actually helps my work day. The calendar is by far my most valued feature. I have had a lot of problems finding a properly working calendar that will sync as it should, this one is great. Google workspace is accessible no matter where you are or what type of device you're using. It combines so many things into one software and can be used for many different purposes.

Inconvénients :

The main problem is that it is only web based.. if you don't have an internet connection this software is moot. I cannot understand why they wouldn't make a version that works offline. At least for the simple functions.. it's not practical at all. The document features aren't as strong as we need either.

Kaela
Chief Operating Officer (É.-U.)
Ressources humaines, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

10/10 Recommend!

5,0 le mois dernier Nouveau

Commentaires : My overall experience with Google is amazing, 10 out of 10 experience. Google allows us to communicate with our clients, our team and track analytics. I love the aesthetics of Google Workspace. The dashboards are so clean cut they benefit my psychology when performing tasks. I truly love Google Workspace and would not consider another alternative.

Avantages :

The features most used with Google Workspace are email monitoring, calendar management, scheduling, video and audio conferencing, secure data storage, Google Sheets, and Google Docs. These features are at the core of our business operations and without them, we would not be profitable.

Inconvénients :

The only feature that I would love for Google to add to their products/features is a Microsoft Sharepoint equivalent. I have not found a sufficient Sharepoint equivalent with Google Workspace.

Utilisateur vérifié
Business Owner (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gsuite / Google Workspace

5,0 il y a 3 semaines Nouveau

Avantages :

I love the accessibility of using Google workspace for file, email and calendar management. I can easily access these items from anywhere, on any device, which means my business is available to me at ease, no matter where I am. It also means I don't need to worry about my devices breaking down and losing data, as everything we do is saved on our Google workspace account, and all our files saved to the cloud using Google File Stream.

Inconvénients :

Setup can be a bit tricky if you are not very tech savvy - so it may pay to have someone help you do this, or utilise the live chat support who are mostly very helpful. We offer this service to our customers as they often find it a bit overwhelming to get set up.

Utilisateur vérifié
Mentor (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

Google Workspace for Businesses

5,0 il y a 2 mois Nouveau

Commentaires : Our Overall Experience with Google Workspace has been excellent no issues

Avantages :

Google Workspace is an excellent Cloud-based Workspace for businesses, provides all the tools and capabilities needed for any business

Inconvénients :

The pricing model can be made competitive

Utilisateur vérifié
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Événementiel, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Google Workspace Review for Events Company

5,0 il y a 3 semaines Nouveau

Commentaires : Amazing experience and use multiples platforms within the business suite daily. You know what to expect and they work as they should.

Avantages :

This business suite software has replaced most operational functions in my business.

Inconvénients :

The cost per user makes it only worth it if that user is a daily active user.

Lisbeth
Lisbeth
Director de TI (Mexique)
Utilisateur LinkedIn vérifié
Télécommunications, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Lo mejor de Google

5,0 il y a 2 mois Nouveau

Commentaires : Mi experiencia es maravillosa ya que está me ha ayudado a ahorrar tiempo,todo es más sencillo y rápido.

Avantages :

Me gusta que está plataforma sea tan sencilla y eficiente al igual que el hecho de que se implemente con otras herramientas importantes de Google haciendo el trabajo más rápido y sencillo.

Inconvénients :

No hay nada que no me guste de esta plataforma ya que creo que está implementada de una manera exelente

Bennaire
Bennaire
Editor (É.-U.)
Utilisateur LinkedIn vérifié
Rédaction et correction, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Workspace helps me be more professional.

4,0 le mois dernier Nouveau

Commentaires : My experience with Google workspace has been to use it to develop my business website and to manage my company email.

Avantages :

I like the ability to have a unique domain and company email.

Inconvénients :

What I like the least is the heavy tech verbiage without an explanation as to what all of it means.

Braden
Director of Marketing & Business Development (É.-U.)
Machines, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great Platform if you're All Google

4,0 la semaine dernière Nouveau

Commentaires : Overall, Google Workspace is a great platform. I definitely believe it is arguably the most ideal platform for small business owners, people who need to "where multiple hats" managing numerous different business functions and controls all in one place! For the money, (approx $6/month to start) you can't beat the suite of features you get.

Avantages :

Google Workspace overall has strong feature and functionality. You can control literally every aspect of your business from email, to document sharing, to DNS management and plenty more. Everything is relatively easy to deploy and all gets managed from a central Google Admin hub. The email platform itself is literally just gmail, which makes it incredibly easy to implement and train any new employees.

Inconvénients :

In comparison to some of its competitors, the gmail conversation-style organization can be confusing. I still haven't quite got a grip on how the formula works, but have been challenged to find the most recent email in a chain (especially long chains) because it doesn't always organize by most recent. Additionally, it will expand certain emails within a chain, but leave others condensed which doesn't help in trying to locate the most recent. Additionally, one other feature that is missing is the ability to assign priority to your emails. For example, in Outlook you can label an outgoing message "Highly Important"-in gmail you cannot do this.

Daniel
Owner (É.-U.)
Cabinet d'avocats, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The Perfect Tech Alternative to Traditional Systems

5,0 il y a 3 semaines Nouveau

Commentaires : Because Workspace is fully integrated with all other Google products, including its search engine, the overall experience has been one of ease & simplicity in terms of getting everything set up and being able to rely on it. I am able to have my phone system (via Google Voice for Business), my email (via Gmail), my website domain (via Google Domains), etc. all in one place, with the ability to easily manage users, payments, and adding/removing services. This makes it easy enough to focus on the business with all of that phone/email/web stuff being handled in one Admin panel on Workspace.

Avantages :

I began using Google Workspace right from the start of a small/solo law firm. The pricing structure allows a complete communication system from the beginning with costs that grow with the business. This has allowed me to setup a desk phone system in the office and have dependable professional email with the ease of use of the free Gmail accounts I am used to.

Inconvénients :

While Workspace is great as a small business, it seems like it might cost more than most systems if used for a larger number of users. And that's where Workspace can be tricky. Every user needs a license for anything the user does, and admin must assign those licenses, and each license can cost more in monthly charges. This seems to make it inevitable that it will reach a point where other solutions may save time and money. So, the least liked thing about Workspace is that it seems to be very easy to setup but almost impossible to leave/transfer. This creates a fear that I'll be stuck with Workspace even if it becomes more costly as the business grows.

Sandy
Information Systems Support Staff (É.-U.)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Google Workspace Software Review

5,0 il y a 4 semaines Nouveau

Commentaires : Personally, I would highly reccomend Google Workspace software with how easy all the Google Business software is to use within creating, uploading, downloading and editing any types of files and saving the files within the Google Drive which is easy to use.

Avantages :

The pros of using Google Workspace is being able to access and create files from within any location with using either a smartphone, a computer desktop or a laptop and then to store your files within the secure cloud storage. With the top security of files within using Google Drive, you can control who can see your files, or download and change your files. Another major benefit is working on files with other co-workers at the time you are creating the files and being able to chat with the other co-workers at that same time and then saving your files within the cloud storage to where the files can be stored for remote users to access the needed files at any given time .

Inconvénients :

One of the biggest cons of Google Workspace software is that there are less advanced document task features within Google Documents compared to Microsoft Office Word software or Apple Document software. With comparing the prices of the Google Workspace software to Microsoft Office software, the price is more expensive.

Jem Carlo
IT Manager (Micronésie)
Banque, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Google Workspace Review

5,0 le mois dernier Nouveau

Commentaires : The features across all media platform is what I like the most. It is like owning a regular Google account but with a Pro version and more features. I do have numerous personal Google accounts that are linked to all my social media accounts. Meaning to say, I am quite used to the environment of the Google platform which made it easier for myself and the whole organization to transition to the Google Workspace.

Avantages :

The product is easy to use. The purpose of purchasing Google around 8 years ago was for GMAIL. Since then with the new transition of Google Workspace from Google Suite, new products such as the Drive, Docs, Sheets, Meet, and Chat became very helpful to our organization.

Inconvénients :

There are times when the Google server is down, we are unable to access any of the product. The cost of $144 per user should be acceptable as the Workspace offers more than what is expected.

Betsy
Owner (É.-U.)
Photographie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Pro level Gmail for single or multi users

4,0 il y a 2 mois Nouveau

Commentaires : I've used Google workspace since it was google suites, and was a legacy suites user as well. So I've been using the software for a while. When they transitioned away from the free legacy accounts, Google was very upfront and fair about the transition options, which I appreciated. I have been satisfied with my use of Google workspace -- for the most part. Recently, I tried to implement the appointment scheduling tool (not to be confused with the older and archaic "slots" tool). I was excited to use the tool based on my initial first impressions, so switched from the business starter to the business standard subscription. But once I got deeper into setting things up, I discovered that the tool was very limited and would not accomplish what I had been doing in Calendly. I have 8 calendars that need to be accounted for when offering available appointment times. As it is set up (June 2022) -- the tool only accounts for the primary calendar -- none of the others. This is very problematic and made the whole tool useless for my purposes. After a lengthy spell of chats with multiple levels of chat support, they claimed they were still working to resolve my issue -- but I had enough and asked to be reverted to my previous subscription level. That itself required chat support to authorize, which was taken care of. But an unfortunate side effect was that I lost my discount. Chat support told me I had to talk to the sales department to get that taken care of. Makes no sense

Avantages :

I like that it allows me to use my domain's email -- and that the email is gmail so the structure is familiar -- and email inboxes are more likely to allow my emails to arrive (rather than ending up in the inbox).

Inconvénients :

The calendar appointment scheduling tool has a huge flaw -- it is limited to the primary calendar only. And this is not noted anywhere. You need to be able to account for multiple calendars.

Utilisateur vérifié
Marketing Professional (Canada)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

The best!

5,0 il y a 3 mois

Commentaires : Fantastic and I always suggest to anyone who asks me about it.

Avantages :

I use email, spreadsheet, chat, drive, calendar, and keep every single day and I love them all. Of course they could come up with more video tutorials and more educational contents for Google Workspace but still good enough. It's been like 12 years I am using Gsuite legacy and Google Workspace, I cannot imagine using other services at this time. Email app is the same as Gmail, very easy to use and soooo many apps and chrome extensions that makes you use email app. Sheets are fantastic, no need to use excel anymore.

Inconvénients :

Calendar's interface is too big and when we integrate it to other softwares such as High Level, we have to scroll up and down to see the whole day schedule. My clients often complain about this issue. Forms could be smaller in height and more easy to understand. Sites are actually bad!

Jared
CMO (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Google Workspace Review

5,0 il y a 3 mois

Commentaires : As a power user, I find it helpful that I'm able to get a lot of things done in a short amount of time without dealing with a lot of back end or support issues because the downtime is rare if minimal and I can access my files offline if needed. Additionally, I'm not limited with my storage capacity or feeling like it's a separate process then just getting all functionality that I need.

Avantages :

I'm able to do a lot more functionality in regards to my business and bring collaboration with every partner I work with.

Inconvénients :

The only issues I have is it doesn't integrate my calling or texting and it's a separate feature with Google so that I would have to share things separately instead of simultaneously.

Joshin
Administrator (Canada)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

All In One Solutions

5,0 il y a 4 mois

Avantages :

They have all products which we need for our day-to-day business: email, online drive, calendar, google sheet, google meet.

Inconvénients :

I really wish they could have developed an app or software for PC to open google documents that are downloaded. Also, to add an option to import other fonts that are not available on google.