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En savoir plus sur Siebel CRM

Logiciel de MRM (Marketing Resource Management) avec fonctionnalités de planification, d'analyse financière et d'informations de performance pour les campagnes marketing mondiales.

En savoir plus sur Siebel CRM

Avantages :

The product offers standard APIs and integration capabilities with Oracle products that reduce build and support effort.

Inconvénients :

Problems with identifying and removing duplicate records.

Siebel CRM - Notes

Note moyenne

Facilité d'utilisation
3,7
Service client
4,0
Fonctionnalités
4,0
Rapport qualité-prix
4,1

Probabilité de recommander le produit

7,8/10

Siebel CRM a reçu une note globale de 4,1 étoiles sur 5 d'après 50 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (50)

Sunthar
Sunthar
Associate Director (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Siebel CRM works by allowing you to manage your company’s data and operations from a central loc

5,0 il y a 2 ans

Commentaires : The Siebel CRM is a comprehensive business process management system that allows you to manage your company’s data and operations from a central location. This comprehensive guide provides everything you need to know about the Siebel CRM system, from installation to customization.

Avantages :

Siebel CRM is a widely used customer relationship management (CRM) software. It has been recognized as the most comprehensive and user-friendly CRM software on the market. It offers a variety of features that make it an excellent choice for business organizations of all sizes. Some of the benefits of using Siebel CRM include: - Easy to use interface: The Siebel CRM interface is very easy to navigate, making it suitable for both experienced users and new users. This makes it an ideal choice for businesses with a large number of customers or employees. - Extensive capabilities: Siebel CRM offers a wide range of capabilities, including contact management, sales tracking and inventory management. This allows businesses to manage their operations in an efficient and effective way. - Robust data storage: The Siebel CRM database is well-organized and reliable, which allows businesses to store large amounts of data without experiencing any problems. This makes it an ideal choice for businesses that need to keep track of important information related to their customers and sales transactions.

Inconvénients :

One of the most common criticisms of the Siebel CRM is that it is complex and difficult to use. Other users have also complained about the lack of support from Siebel, and the slow response times from customer service. Overall, there are a number of reasons why people might choose not to use a Siebel CRM, making it a less popular option compared to other software options. The cons of using the Siebel CRM include: it can be difficult to find qualified personnel to use the system, and it can be expensive to upgrade the system.

Mehboob
IT CONSULTANT (R.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Siebel The CRM Product

4,0 il y a 2 ans

Commentaires : CRM can be used for many types of applications and services as well.

Avantages :

Siebel CRM is the best of bread CRM Product compared to its contemporaries.

Inconvénients :

It’s is pretty costly to implement and needs an experienced person to set it up.

Erik
Insurance agent and sales representative (É.-U.)
Rédaction et correction, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Siebel call center software

3,0 il y a 9 mois

Commentaires : Siebel was a very good software for managing information in a call center when it was working, but that’s the key, when it was actually working. The software became unresponsive at way too many critical times.

Avantages :

The layout of the information. Files were easy to see what I needed right away without starting a sales call with long pauses to figure out what’s going on with the file. I actually worked with Siebel for 2 different companies over the years with different needs. So Siebel was able to be customized to each companies needs. One company we needed to run credit checks that could be done for that company, another company we had complex pricing structures since it was insurance Siebel could handle that.

Inconvénients :

Too many times Siebel went down. I’m not a tech guy but working in Medicare related health insurance it was a running joke, nightmare, that the last week of the Medicare open enrollment Siebel would go down at least once if not multiple times.

N SAJESH
National Sales Manager (Inde)
Appareils médicaux, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Activity planning using Siebel resource management

5,0 il y a 3 ans

Commentaires : Siebel marketing resource management helps the user to keep a track on different marketing campaigns and activities. It gives the added

Avantages :

Project activity templates Spending a day performance across enterprise Powerful analytics and business processes based on best practices Automate key marketing processes

Inconvénients :

Enterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further

SUJEET
Business Analyst (É.-U.)
Services et technologies de l'information, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Part of Siebel MRM Development / Implementation Team

4,0 il y a 6 ans

Commentaires : Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc. It has key features like - Improve management with a common platform across brands and regions.
Gain visibility into marketing spending and performance across the enterprise.
Automate key marketing processes.
Improve quality with best practice processes.
Improve budgeting and planning with standardized processes and metrics.
Optimize marketing investments with insight into past performance.

Avantages :

Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met. Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs. Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process

Inconvénients :

Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades. Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop. Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Once you know how to use, it's hard to switch

3,0 il y a 6 ans

Avantages :

Siebel has a strong learning curve. I've used this system for four years and I still don't know how to do everything it can do. With that being said, I enjoy using it for activity management very much. It's incredibly easy to update items without drilling down into the item, though if you need to drill down, it's always fairly easy to get back to your starting location. Organizing activities by when I want to start them and managing my work day is so much easier using siebel.

Inconvénients :

It can be clunky to get to know in the beginning. It's not as intuitive as newer crm software and so there can be more manual work on the front end.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Siebel CRM Experience

4,0 il y a 2 ans

Commentaires : Overall , Great app to manage your company's service , very helpful with your target delivery and increases your CRM experience to the MAX !

Avantages :

A Great app whith many useful features to use where you can link almost all of your departments across your company in one hand such like order management , customer service , Sales forecasting , PRM and mobile selling and etc.

Inconvénients :

The least thing i liked with siebel that it needs too much time to apply it's updates , sometimes, it takes more than 3 or 4 hours to update and back to normal which causes some kind of delay with service delivery and customer's experience

Earl
Regulatory manager (É.-U.)
Produits alimentaires, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quality Eng

5,0 il y a 9 mois

Commentaires : Improved KPIs with associated cost savings. Can be used in any Dept. with KPIs.

Avantages :

Great dashboard visibility. Can integrate live charts. Can be used to plan next years objectives and tactical plan.

Inconvénients :

Not really a software con, but it ultimately is GIGO which is a human factor.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Assurance, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Experienced User

4,0 il y a 6 ans

Commentaires : Overall it is a great product, one of the better CRM/MRM's that I have used.

Avantages :

I have been using Siebel for the last 4 years in two different functions here at my job, and it is very flexible and can really help with managing customers. It's customized interface has allowed the company an opportunity to separate new business from old business which has ultimately increased retention.

Inconvénients :

I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôtellerie, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Integration gone right

4,0 il y a 6 ans

Commentaires : I use this daily, and will continue to use it.

Avantages :

Used this software during an integration, it's easy to learn which was key during this quick process. Buttons to functionality are great. Everything hyperlinked, takes you exactly where you need to go

Inconvénients :

It just feels outdated, the graphics and what not seem old school and it could use some aesthetic. It also can run a little slow, but I would assume that is because it is web-based.

Valerie
Valerie
Wellesley Shakespeare Society Alum Regional Representation - Chicago (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ugh... we use Siebel here?

2,0 il y a 5 ans

Avantages :

I had a glorious break from Siebel when I switched jobs and found out that my new company used Salesforce, like a normal company! When I switched jobs again a few years later I came back to... none other than Siebel. Why does this software still exist and why do people still use it? I think the best thing about Siebel is that it can hold LOTS of information. There might be more nooks and crannies in Siebel than in Salesforce to hide information. Which is good for a salesperson that doesn't want anyone else to know what they're doing but why is it built like that? But yes, Siebel is a workhorse for holding and storing data.

Inconvénients :

For as ugly as it is (forgiveable), it's not even user-friendly. It's as if someone who has never used a CRM before created the interface. Plus, it's slow and lags constantly. Not sure if that's an issue with my company's internet or the actual program, but I never remember Salesforce lagging.

José Rafael
Jefe de Soporte e Infraestructura IT (Venezuela)
, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I was responsible for siebel mdm / crm support at Bank Banesco Venezuela

4,0 il y a 6 ans

Commentaires : The benefits were purely technical. That is, I learned to design and implement the entire CRM / MDM layer in an environment of: development, quality and production to manage more than 8 million users in the Banesco client.
In turn, I was able to determine that despite its high cost, Siebel is much more robust than other CRM solutions such as: SUGAR, SALES FORCE and DYNAMICS.

Avantages :

The stability of the platform when working in a high availability environment and the simplification of commands with the server Manager that allows optimizing the processes of: monitoring and support.

Inconvénients :

Software I really like many things, but regretting its high cost of implementation and maintenance is not consistent with the support provided by the provider oracle. In a nutshell, a lot of investment money ...

Richard
Implementation (É.-U.)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for tracking cases

4,0 il y a 4 ans

Commentaires : Siebel is not easy to learn however once you learn it can be a very good system to keep track of your cases.

Avantages :

I love how you have a lot of options to track as much info as possible when opening a case. I also like how you can associate a case with a case that's already been opened and get notified when the parent case gets updated.

Inconvénients :

The software is not easy to learn. Most companies do have a training course which helps a bit however at the end of the day you will have to learn through trial and error. The system can also get a bit messy when opening child cases which in turn allows you to open child cases for those cases and you cannot close the parent case until the child case gets closed.

Irv
Service Provider Manager (É.-U.)
Eau/gaz/électricité, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Large Database and management tool that could be much faster

4,0 il y a 6 ans

Commentaires : Work order tracking improvement
Multi department usage and connectivity
Great out of the box software for a medium sized company
Large database holds all historical orders

Avantages :

Siebel makes it very easy thousands of work orders per month and is used company wide It tracks all work orders, service contractors, quotes, estimates and invoices Multiple users does not slow down the software for the most part Site navigation is straight forward making it easy to transition from different issues

Inconvénients :

Very difficult to add features/tables to existing software Times out or errors out on large queries Only usable on Internet explorer on my machine Visually seems dated, it could be updated and look much more current Query operators are not standardized and could be improved

Giuseppe
Impiegato (Italie)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Siebel...anche no!

2,0 il y a 2 ans

Commentaires : A primo impatto è stato anche piacevole, poi nel momento in cui ha iniziato a dare problemi non ha più avuto impatto positivo.

Avantages :

L'unica cosa positiva è che quando funziona riesce anche a svolgere il suo lavoro, ma sono più le volte che si blocca.

Inconvénients :

Sicuramente la continua presenza di errori e problemi di connessione alla rete e difficoltà di completare il lavoro.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Matériel informatique, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very complete and useful management tool

5,0 il y a 5 ans

Commentaires : I really like how the learning curve of this tool take you to be highly analytics. When i started to use it, i felt it a little be confuse, you need to use a lot of your experience to find your way through the software. Once you learn how to use it, becomes really simple and you dont wanna stop using it.

Avantages :

It is complete, you can track orders, place them, cancel them, do analysis and product tracking. Do not experience latencies of the tool often. You can use internet explorer and chrome

Inconvénients :

While it is stable, if it feels slow at times. The interface is not very updated, in fact it has the same since I started using it and is not very friendly. When I try to make reports, I can make several attempts before it goes out due to errors.

Matheus
Matheus
Adm. de Vendas (Brésil)
Utilisateur LinkedIn vérifié
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avaliando o Siebel Crm

5,0 il y a 11 mois

Commentaires : No geral o Siebel é uma excelente ferramenta de gerenciamento de leads.

Avantages :

Gostei do fato de que o software oferece uma ampla gama de recursos e funcionalidades, além de ser fácil de utilizar.

Inconvénients :

Achei que em alguns momentos o sistema ficou um pouco lento.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Siebel CRM Review

5,0 il y a 2 ans

Commentaires : Help to improve the management of clientes, passive, actives and other tools. Excellente for finantial companys.

Avantages :

Excellent tool to manage clients, passive (savings and checking Accounts, Certificates of deposits ) , actives (loans, Credit Cards) , etc

Inconvénients :

no complaints untill now, excellent tools

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Construction, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

app telecommunication

5,0 l’année dernière

Avantages :

this app is very important for many companies to make their business easy ways by Siebel as a basic system and CRM to make analysis for their business like sales and growth by every month

Inconvénients :

no command on this app after using it so it's from the first app in the world

Dan
TL (Canada)
Informatique et sécurité réseau, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great CRM but settings and features are hard to find and configure.

3,0 il y a 6 ans

Avantages :

Siebel contains allot of features and extremely customizable to your needs. There are may queries that can be configured for you own search patterns.

Inconvénients :

The system is can be overwhelming. To configure what you need you really need to play with the settings and tabs to find the proper way to configure it.

Chris
Customer service (É.-U.)
Divertissement, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Siebel, the build for your needs product.

4,0 il y a 4 ans

Commentaires : Over all it was ok could always use some improvement and updating.

Avantages :

Liked the user interfaces it was simple and effective (mostly) it was easy to learn especially as someone just learning this industry.

Inconvénients :

Some of the functionality of the features didn’t work all the time. Many many many server crashes .

Geraldo
Gerente (Brésil)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Siebel CRM - Resenha minha

5,0 il y a 9 mois

Commentaires : De maneira geral, estou contente com o uso do Siebel CRM e o enxergo como uma ferramenta de grande utilidade para minha atividade profissional. Tem me auxiliado no adequado gerenciamento de meus clientes e na oferta de serviços personalizados, o que, consequentemente, tem contribuído para alcançar o êxito em meu empreendimento.

Avantages :

O que mais me impressionou no Siebel CRM foi como ele facilita e automatiza as coisas quando o assunto é vendas, marketing e atendimento ao cliente. Além disso, adorei como ele se integra com outros sistemas e como é fácil e rápido ter acesso a informações atualizadas na hora

Inconvénients :

Achei um pouco difícil encontrar as funções desejadas e muitas vezes tive que procurar em vários menus e sub menus até encontrar o que precisava.

Luciana
Sales Assistant (Portugal)
Externalisation/délocalisation, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing Tool but not Intuitive Tool

5,0 la semaine dernière Nouveau

Avantages :

You can solve everything with Siebel, from scheduling to modifying contracts. A great tool.

Inconvénients :

Not intuitive of friendly at all. Had to be trained in this tool.

Nikos
Customer Experience Specialist (Grèce)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ultimate ERP

5,0 il y a 6 ans

Avantages :

It is modular and that offers flexibility to every business. The ultimate erp system I use every day. Also it is easily connected to other system and offers great compatibility.

Inconvénients :

Changes may need extra time than anticipated at the beginning.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Seibel Review

5,0 il y a 2 ans

Avantages :

The most thing I like in using sieble is that it's easy to use with minimum effort

Inconvénients :

The seibel application can be improved with the reduction of the shortcuts and merging the features