Avis clients sur tawk.to

Bien mais peu intuitif

Commentaires : Pratique mais souffre d'une interface complexe.

Avantages :

Tawk.to a l'avantage d'être gratuit et la plupart des fonctions importantes pour discuter avec le client sont incluses sans surcoût.

Inconvénients :

L'interface d'administration est très peu intuitive et n'est pas correctement adaptée pour les personnes qui ne travaillent pas en équipe.

The best Live chat

Commentaires : Tawk.to is a very good livechat and the back office is easy and intuitive to use.

Avantages :

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

Inconvénients :

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Best live chat software and there is no upfront cost!

Commentaires : It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.

Avantages :

Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.

Inconvénients :

Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.

Tawk to Who?

Commentaires : It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things like notifications.

Avantages :

It's an easy enough chat system to implement on websites and set up to look how you want without being invasive. It gives you the ability to talk live without having to integrate or download any software because it's right in the browser. It does exactly what it says it does, but that's where the benefits end.

Inconvénients :

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you. REsponding to someone hours after they tried to message isn't possible, and even if they leave you an email most of the time it's a missed conversation that you will never get contact to. This is great and also part of what chat systems online suffer from, but this one seems even worse. Even if you have it set up to notify your email it feels like the notifications might not come until hours after they've messaged, and then you've missed a prospect.

Impressive and free

Commentaires : We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Avantages :

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Inconvénients :

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

The best free chat option to integrate with your website

Commentaires : I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Avantages :

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Inconvénients :

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

Almost Instant Live Chat

Avantages :

I used this software on a clients WordPress website and was able to almost instantly setup a live chat feature for them. The beauty of Tawk.to compared to others is it's completely free for the features you really need. Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for an out of the box solution that works well you just can't go wrong with using this software.

Inconvénients :

The only thing I always dislike about any software is the branding that comes along with it. However, with it being a live chat module it's not super noticeable since it's just in small print at the bottom of the chat module.

Live chat made easy

Commentaires : Helped us chat with clients
Different time zones also enabled us to inform our online customers when we were offline.

Avantages :

Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website.

Inconvénients :

The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay,

Integrate chat functionality to your website.

Avantages :

Tawk.to allows us to communicate directly with website browsers. Tawk.to has helped increase conversion rates on the website, as we can guide/advise customers immediately.

Inconvénients :

There is no downside to using Tawk.to, and excellent piece of software.

Tawk to for online chatting

Commentaires : We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient.

Avantages :

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience.

Inconvénients :

Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged.

An actually good free instant customer chat tool

Commentaires : Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools. It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool.

Avantages :

The best thing about Tawk is that it's completely free, their both the software(chat and knowledgebase) are too good to be free. Also adding the widget to your website is quite easy, even for a beginner.

Inconvénients :

One of the biggest cons of Tawk as a customer chat tool is the backend. The admin panel isn't the most customer-friendly one out there. Only if they could remove a bit of clutter and focus on the core settings, then it would be a very nice experience.

Powerful and effective customer service platform

Commentaires : Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

Avantages :

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Inconvénients :

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

It is a great tool when you are starting your business!

Avantages :

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Inconvénients :

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Friendly Messaging Application

Commentaires : I can easily interact with live users or visitors on my websites.

Avantages :

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Inconvénients :

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

Awesome and easy to install chat support system

Commentaires : This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

Avantages :

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

Inconvénients :

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

A must have and easy to integrate live chat application for a startup

Commentaires : Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online.

Avantages :

I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website.

Inconvénients :

Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users.

The Incredible and Awesome Chat Software

Commentaires : I am really satisfied with tawk.to. There are lots of reasons. First, it is free. Then I have installed tawk.to in my WordPress websites with the help of tawk.to plugin. I sell online products on my e-commerce website, so I allow my visitors to chat with me before purchasing any product. It’s really easy to understand and use. For my websites, the importance of tawk.to is too much. Because it has helped me to communicate with my visitors and customers. Even I have installed this on my other websites which I developed using Joomla and Magento. I am really happy with tawk.to features.

Avantages :

If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software.

Inconvénients :

For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good.

Decent Website Chat Integration

Commentaires : I implement Tawk.to on client websites. The main challenge is getting users to understand the dashboard and how it is connected to the website. Other than that it's a great app.

Avantages :

It's free to install and use, as well as easy to set up. A free plugin for my content management system. Allows multiple chat agents on a single account. Highly customizable frontend interface so that chat bubbles can match website branding. The mobile app allows you to respond to website visitors quickly.

Inconvénients :

The Tawk.to dashboard requires a separate login. In some cases, it's it would be better if it used the website content management dashboard. The Tawk.to dashboard can be challenging for new chat agents.

The best option for an online chat on a website

Commentaires : This tool has been very helpful, what has helped us the most is the option to generate tickets, because when a problem occurs with support we can send a ticket to the right department so they can solve it.

Avantages :

This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool.

Inconvénients :

The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good.

Review for tawk.to

Commentaires : Overall, tawk.to is an amazing Livechat support software and it has helped us retain a good number of leads via following up on them in real time when they are on our website. I would recommend the software to those who want to have great retention of the leads who visit their website.

Avantages :

I came to know about this software years ago when we were having great website visitation but our sales was low. We started pondering on the best way to convert all the leads who visit our website to paying clients. Our option was to have a live chat so we can communicate with our leads and that was when we found out about tawk.to. It is an amazing Live chat support software with free version and a feature to help you know where your lead is chatting from. The software helps us to track website visitors and pages they are browsing, this let us know which page to Optimize on our website in order to increase sales. Also,the software is easy to install and it being compatible with Wordpress is a great bonus

Inconvénients :

One of the issues I have with tawk.to is it's sophisticated backend which can be confusing to non technical people. I have to take my clients through a mini tutorial on how to install the software . Also, the mobile version hardly sends me notification.

Free Website Integrated Plugin for Chat with Visistors

Commentaires : I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Avantages :

Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

Inconvénients :

There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

A trustful side-kick for our business!

Commentaires : Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets.

Avantages :

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Inconvénients :

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

Excellent value. Tons of features, maybe even too much

Avantages :

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Inconvénients :

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

Your Website Chat Support For Free

Avantages :

We use to spend $100 dollars for a chat software, now we can use this money in something else in our company and still have a great chat support . We can use the mobile app and support our website customers remotely

Inconvénients :

I don't know if I am mistaken something but I can't answer a ticket missing chat

Simple easy to use live chat support without hassle.

Commentaires : I am really very satisfied with tawk service, I can see who is online on my server from my dashboard, which gives me an awesome overview of total users browsing. I would love to see a one-time payment for the white label. But with an unlimited agent, awesome reporting and emoji it is getting more and more interesting. If you need a free chat service for the unlimited user at free of cost then this is for you.

Avantages :

With WP, Joomla, and support for most of the software, this is my first choice for a live support system. I am using this on my WordPress website and from my desktop app. This is really simple and easy to use. Pre-define chats make my support simpler. I started using it for my personal blog few years ago and still it is an awesome and never gave any problems. IF you need a an awesome chat which is simple to integrate that tawk is for you, and more of all it is absolutely free.

Inconvénients :

White lebel pricing is per monthly basic which is a bit more for starter like me.I would like to see one time plans for white lebel.