Avis clients sur AroFlo

En savoir plus sur AroFlo

Conçu par des experts du secteur, AroFlo est un logiciel de maintenance sur site extrêmement fiable. Il automatise les activités et change la vie.

En savoir plus sur AroFlo

Avantages :

The workflow capabilites of aroflo are endless. An integrated solution that brings together purchase orders, and timesheet hours with jobs.

Inconvénients :

The initial set up of templates for SWMS is a bit painful but necessary to undertake.

AroFlo - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,6
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,4/10

AroFlo a reçu une note globale de 4,3 étoiles sur 5 d'après 76 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (76)

Jav
Jav
Managing Director (Australie)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Trades based job Management Software

5,0 il y a 4 ans

Avantages :

Monthly subscription model. Customer Service Support & Training Ability to customise. The simple reports module, you don't need to be a SQL report writer to get great data simply.

Inconvénients :

Aroflo is ideally suited to "service" style work with lots of small jobs. Whilst there have been some great improvements, it is still not the best solution for major projects that may span many months.

Daniel
Company Director (Australie)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent choice for service management

5,0 il y a 3 ans

Commentaires : AroFlo is our core system and manages everything from our asset tracking, job scheduling, location and client information to client communication, invoicing, quotes and document storage.

Avantages :

Cloud based, easy to use platform for desktop PCs and mobile app. Development team actively improves the software with regular updates. Safe and secure storage of data. Customer support is readily available. Designed with a flexible import/export functionality which works with other systems - for example we use another application for our route management and are able to export daily run sheet information from AroFlo to csv and import it to the other software without much trouble. The flexible design of this system makes it easy with customisation for a variety of industries. For our purposes AroFlo ticks all the boxes we need without even using half of the features. The mobile app is easy enough for our technicians to use allowing them to record job details, asset information and attach photos in the field.

Inconvénients :

There are some convenience changes that would be good for the way we use AroFlo. Such as changing a location and all assets to a new client. We currently have to manually move each asset and the location to a new client whenever this happens, it would be great if there was a faster and easier way to transfer all of these details.

Chris
Operations Manager (Australie)
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Terrible customer service, terrible prehistoric browser based product that never evolves

2,0 il y a 5 ans

Commentaires : Do yourself a favour and avoid this product for the longevity of a business. The is nothing worse than investing all your time and effort to setup the product only to find out later it's limitations of which you told did not exist forcing you to continue on with the product until you can allocate funds and resources to make the jump to yet again another product.
You will find in the short term the product will do as you would expect if you've never used any cloud based products such as this, however, do your research as you'll soon find products that offer so much more for less or of the same value providing far better value for money.
For the record, we as a business have been using Aroflo since 2013. A product that hasn't evolved in the slightest since then.

Avantages :

I wish I could list a number of PRO's for this product, but unfortunately any that I list would be the same as any other product of similar nature on the market. It's a shame there isn't one area this product excels at allowing me to state specifically.

Inconvénients :

Customer service is terrible. Don't get me wrong, those in the position to help do their best to help you....when they eventually return your support e-mail or call. Furthermore, even when you prove to them they have bugs, errors or the server the software is hosted on is unreliable, they completely deny any responsibility and throw it back at you as your problem, effectively treating you as if you have no idea what you're talking about. - Server reliability is so sporadic. There are periods during the day where the connection drops as you go to save a quotation thus forcing you to completely re-write it or save it momentarily which resets your page back to the top rather than back to your work space. It can also have periods where it is completely slow. - Forms and functionality of the forms is so limited and difficult to use that I've even had their support staff have to create forms EXTERNALLY to upload because they couldn't even achieve a result that is otherwise simple. - Browser based product. It's 2018 and we have a product that is slow and limited to all the issues that are presented when bound by a browser. There is no true offline mode. The software relies on you to take note when your signal drops out and select the offline mode for it to work which is unrealistic in field service and a prehistoric method of doing things. - Price point is on par with other products, but functionality and limitations along with all their bugs suggests the value for money is not there. - Updates. A real pet hate for our business is having a product who's functionality and design changes so dramatically without notification. Menu's get relocated, colour scheme's change on you forcing you to change them back manually and a magnitude of other changes are made over night forcing you to find out where they've been made and what you have to instruct your staff to do differently before they start operating. - Mobile optimization is near on non existent. The field app functions and operates as it should, however, the office login is not optimized what so ever meaning you cannot even do a quotation through it along with operating your business on the fly; everything is forced through the field login.

Geoff
General Manager (Australie)
Machines, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Aroflo Evaluation

5,0 il y a 2 ans

Commentaires : Having worked with systems implementation and design for over 20 years, I found Aroflo brings together all the current benefits with online technology, while supporting the workflow requirements of our business.

Avantages :

Online training is extremely advanced, supported by live online support . The workflow capabilites of aroflo are endless. An integrated solution that brings together purchase orders, and timesheet hours with jobs.

Inconvénients :

Timesheet functionality is an area for increase opportunity to develop.

Réponse de l'équipe de AroFlo

il y a 2 ans

Hi Geoff, thank you for taking the time to review AroFlo. We appreciate your positive feedback.

Gill
Owner (Australie)
Construction, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Does Absolutely Everything!

5,0 il y a 3 ans

Commentaires : It was a lot of work to set it up and customise certain areas like invoicing initially back in 2011 but it was well worth it as we more than doubled our turnover in the first year of using it as we could schedule and invoice more effectively and keep track of our inventory so much better.

Avantages :

Love how it incorporates every aspect of the jobs and quoting necessary to run a trades business and scale up. I also love how we can load up documents, make templates, add predescriptions, keep track of our inventory and see marketing reports, invoice and take payments through just this one system. It also integrates to Xero so no double handling.

Inconvénients :

I have no issues at all with the system.

Réponse de l'équipe de AroFlo

il y a 3 ans

Thank you for your review Gill, we value your positive feedback.

Linda
Office Admin (Australie)
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Job Management system

4,0 il y a 3 ans

Commentaires : AroFlo has helped with getting all the paperwork in one place.

Avantages :

Once you know the runnings of the system, it is easy to navigate to what you need to do with webinars and the great team support online and over the phone

Inconvénients :

Setting up the customised templates. Not Fun

Michael
Director (Australie)
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Velocity Electrical

5,0 il y a 6 ans

Commentaires : From day 1 Aroflo changed my life and the way I conducted business in amazing ways. Paper was thrown out and all procedures were systemised and streamlined. Costs were identified and cut and the staff loved it. I had thoroughly investigated the competitors and cannot speak more highly of Aroflo.
I now live overseas for 6-8 months per year with my core operation more profitable than ever and starting multiple businesses as a result of this product. Please feel free to contact me for more info.
LOVE IT !

Avantages :

Start-to-finish job management record hours, materials, expenses and notes against tasks Centralised dashboard view all tasks in `real time Complete field mobility run your business remotely Power scheduling calendar manage and assign staff to jobs from any location Powerful and easy-to-use job estimating software instantly and accurately quote on-site Real time invoicing immediately turn jobs into invoices, even out on the job Accounting integration combine AroFlo with Xero, MYOB, Reckon, QuickBooks and SAASU Purchase orders and stock control place orders from the field or office Order direct from suppliers with integrated online supplier catalogues Electronically manage timesheets increase billable hours Assign customised checklists to tasks for OH&S and compliance requirements GPS tracking assign your closest field worker to urgent jobs Attach documents and upload photos directly to tasks Full contractor management and optional contractor access Optional remote client access 24/7 interface for clients to register service calls Dynamic report with up-to-date tracking of your business User friendly interface designed for hand-held devices and big, grubby hands

Inconvénients :

The odd work around which usually get fixed in good time.

Suzy
Suzy
Administration Officer (Australie)
Utilisateur LinkedIn vérifié
Génie civil, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Aroflo's Flexibility its greatest selling point

4,0 il y a 4 ans

Commentaires : But the easy of purchasing materials, and allocating costs to multiple cost centres within a project and the real-time tracking of all expenses make Aroflo a useful tool in our business that seamlessly integrates with our accounting software, providing a system of tracking and cross checking costs for our team, in the office and on site simultaneously.

Avantages :

The flexibility of the software to accommodate such a variety of business models and expectations, and the ability to update information as circumstances change means that costs be captured per task, per project, or per business unit, and materials amended should situations arise that require it. Invoicing can be as simple or as detailed as circumstances require, and reporting includes both standardised and custom reports.

Inconvénients :

However the reporting while comprehensive needs to be set up very particularly in the case of custom reports to ensure there are no items missed or duplicated.

Réponse de l'équipe de AroFlo

il y a 4 ans

Thank you for taking the time to review our product and share the benefits you have experienced with AroFlo and your accounting integration.

Utilisateur vérifié
Managing Director (Australie)
Utilisateur LinkedIn vérifié
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

For the most part very good

5,0 il y a 4 ans

Commentaires : We use it for a property and access management tool. It may not be as it was intended but we have been able to make it work for us thanks to your customer support.

Avantages :

Ease of use to track project progress. As a manager I can check on the team's progress.

Inconvénients :

Invoicing isn't straightforward and the integration with Xero isn't as clean as it should be. The invoices take a while to get done. When the invoices go into Xero they change the format and we can't use our auto reminder feature to send out a new invoice as it doesn't match the format of the original. Very time consuming. Financial reporting isn't great and we have a terrible time doing WIP.

Réponse de l'équipe de AroFlo

il y a 4 ans

Thank you for taking the time to review our product. We have several upcoming webinars scheduled to assist users with different areas of our system. AroFlo Advanced Reporting may be of interest, check it out here https://aroflo.com/webinars/

Jav
Jav
Managing Director (Australie)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Changed my business

4,0 il y a 4 ans

Commentaires : I have now rolled this platform out in three of my businesses and definitely converted many of my trades based colleagues

Avantages :

Web based allowing us to access our information easily on any device. Simple to use for field users but very powerful in the office.

Inconvénients :

Rapidly growing and often new functions or interfaces are not well resolved before launching

Réponse de l'équipe de AroFlo

il y a 4 ans

Thanks for your feedback Jav, we are so pleased to hear that you are enjoying AroFlo and happily converting your colleagues.

David
Administration (Australie)
Énergies renouvelables et environnement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Aroflo feedback

4,0 il y a 6 ans

Commentaires : From my first experience with Aroflo some nearly 3 years ago I have nothing but praise for the team. Being from the sales department right through to the customer support team. If we have an issue, we can normally reach the team on the first call. On the odd occasion when I can, I email support and receive a response on the very same day. The team is very polite and in the main very knowledgeable. I have been working with two companies that I have brought on board and about to have a 3rd sign up in the near future. The two businesses who are using Aroflo (one for nearly 3 years, and the 2nd for 9 months) are very happy with the improvements in their business. This is both with the efficiencies and profitability.

Avantages :

Ease of use and flexibility

Inconvénients :

The way it handles the invoicing in regards to ex and inc gst

mike
Supervisor (Australie)
Équipements publics, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

AroFlo use

4,0 il y a 4 ans

Commentaires : we are much more able to keep track of past and present tasks. with the document storage , our field users can access anything they may require for different sites, from JSA's to certification documents or even ID cards.

Avantages :

it keeps everything in order and at your fingertips

Inconvénients :

it can sometimes take a while to navigate to what you want.

Réponse de l'équipe de AroFlo

il y a 4 ans

Thank you for taking the time to review our product.

Richard
Office Manager (Australie)
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

AroFlo Review

5,0 il y a 4 ans

Commentaires : Very satisfied and would definitely recommend using them

Avantages :

Very easy to use and very realiable. Reporting allows you to see weekly revenues with ease.

Inconvénients :

Not being able to create custom fields with the same name as previously archived custom fields

Réponse de l'équipe de AroFlo

il y a 4 ans

Thank you for taking the time to review our product

Jess
Administrator (Nouvelle-Zélande)
Traduction et localisation
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Aroflo didn't deliver according to promises - we were mislead on credits and integration.

2,0 il y a 6 ans

Commentaires : Aroflo have marketed themselves as 'integrating with Xero' (and charge a high fee to do so), however they only integrate invoices, not credits. Before we signed up, we made it very clear to Aroflo that supplier invoice/credit imports was one of our most important criteria in a workflow system, as we process a large number on a daily basis (as do many trade businesses). In June, we supplied their Sales & Development Team with samples of our import files (showing invoices & credits) which they assured us could be set up to be imported and integrated. Finally in October, after months of supplier import issues, we were told Aroflo was unable to import credits and the credits could not be integrated with Xero. Further to this, we have been told upon our cancellation, that Aroflo were aware the entire time that this was the case. We invested a large amount of time and effort in setting up the system and feel we have been very mislead. Xero is the financial heart of our business and our financial accuracy has been been impacted badly. Be wary of the smooth talking customer service team and the slick website, this is a clunky, glitchy workflow management system that does not integrate well with Xero.

Avantages :

Scheduling calendar is good.

Inconvénients :

Financial side is very poor, not an intuitive system to use.

Réponse de l'équipe de AroFlo

il y a 6 ans

At AroFlo we consider all enhancement requests from our clients and prioritise them based on the needs of our entire user base. We increased the priority of the credit notes enhancement you requested but were unable to resolve the issue in the short timeframe your business insisted upon. This enhancement has now been released and more information can be viewed here https://tinyurl.com/y88bv99j Our sales team are completely transparent during software demonstrations. If specific requirements are raised by the client during the demonstration that we feel our software can¿t support, we will always address those limitations. As we don¿t have lock-in contracts our clients can cancel at any time so it would be counterproductive to make false promises about AroFlo¿s capabilities. Further clarification on our Xero integration and a table outlining the data we push and pull between the two systems can be viewed at http://aroflo.com/features/xero-integration/

Utilisateur vérifié
Manager (Australie)
Utilisateur LinkedIn vérifié
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quality software

5,0 il y a 4 ans

Commentaires : This system has made us much more efficient.

Avantages :

System is easy to use, customisable and flexible

Inconvénients :

Nothing really, has all the features we required

Réponse de l'équipe de AroFlo

il y a 4 ans

Thank you for taking the time to review our product.

Tim
Director (Australie)
Construction, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

excellent product, easy to use, could do with more functions (CRM, better reports)

5,0 il y a 5 ans

Commentaires : reduces admin time significantly. Allows us to have a good view of the business without having to run multiple systems

Avantages :

It's easy to use office and field, customer service is excellent and well priced. Product is easy enough to use once you are trained

Inconvénients :

It needs to have a better CRM function or by able to link to cheap CRMs. Would like to see better reporting, and although it is strongly linked to particular trade types, they have the basics to be a very, very good system for 95% of trade businesses.

Brianna
Marketing Manager (Australie)
Services environnementaux, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

AroFlo Review

4,0 il y a 3 ans

Avantages :

I like the ability to add custom fields to tasks, purchase orders, clients, and assets.

Inconvénients :

I dislike the lack of communication with other online products our business uses.

Paul
Group Manager ()
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Fantastic tool that keeps improving

4,0 il y a 5 ans

Commentaires : It has really assisted in getting everyone to follow our process and checklists. It makes it wasy to see when this has not been done enabling process review and improvement.

Avantages :

The support provided for this product is great. Very responsive and solves most issues over the phone. Where things are more challenging, they always get back to you with an answer. If it can't be solved then it is added to their list of program updates

Inconvénients :

It's reporting function is good, but I have found limitations in really digging deep. Would be really beneficial if it could show trends against KPI's rather than just points in time.

Ian
Working director (Australie)
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Under control

4,0 il y a 4 ans

Commentaires : I have got rid of all my paper job sheets yahoo

Avantages :

I have all my jobs under control and I feel organised

Inconvénients :

When a purchase order goes wrong, it is hard to get it back into the system

Réponse de l'équipe de AroFlo

il y a 4 ans

Thank you for taking the time to review our product, your feedback is most appreciated.

Ken
General Manager - Operations (Australie)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

AroFlo for Service

4,0 il y a 6 ans

Commentaires : AroFlo continues to develop into a multipurpose integrated management tool for CRM, Field Service Management and Inventory control. For us, it has a little way to go but the future is exciting and bright. Back up support is excellent.

Avantages :

Relative ease of use and that it is becoming a "one stop shop" for our CRM & Field Service Management needs.

Inconvénients :

Weak on inventory management for our needs. Also must include ability to charge out fees for a service call rather than try and adapt a labour figure. Invoice layout also not so simple to use.

Lyn
Administration (Australie)
Construction, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easier than expected we are spending less time in the office 😀

4,0 il y a 3 ans

Commentaires : Our standard Sunday night invoicing routine is now gone and we are spending less time trying to get money coming in because the invoicing is now part of the task process which is much more seamless. We are now actually able to see the dollar value of each job by adding real time materials and labour as we quote not just “guesstimating”.

Avantages :

Easy to use, set up and support has been excellent, lots of training included. Easy to track work end to end in the one system so from the quote all the way to materials and timesheets and invoicing - really simple even for the hands on tradies!

Inconvénients :

The initial set up of templates for SWMS is a bit painful but necessary to undertake. Some standardised templates to adopt would be great ! There is actually so Much you can do and see it’s a bit overwhelming at first.

Peter
Business Analyst (Australie)
Services d'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

User Experience

5,0 il y a 3 ans

Commentaires : scheduling of field staff.
Clear visibility of tasks (Jobs) in one central repository.

Avantages :

Ease of Use. Excellent Help and Support Very intuitive and functionally rich features and good User Interface.

Inconvénients :

Need to have a native mobile app. Certain functions need to be considered for field staff that are available in the back office but not on the Field SW.

Matthew
Owner (Australie)
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

North West Heating Cooling & Refrigeration

5,0 il y a 3 ans

Commentaires : Its been great very helpful people and great product

Avantages :

It cover such a wide range of product, people are understanding when trying to explain to me as i have never used a product like this before

Inconvénients :

That it hadn`t been introduced to me ages ago

David
Australie
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Caring for your Business

5,0 il y a 6 ans

Commentaires : If you are looking for great cloud based job control software to look after your business, then stop looking because you have found it. As an early adopter of this great product (over a decade) I can say you will be dealing with a professional company, who cares about how your business operates and has got all the finer things right. Aroflo has transformed our business, helping us to be one of the most efficient companies, which intern helps the bottom dollar. For ever grateful. Thankyou ! :).

Brad
owner (Australie)
Construction, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Entire plumbing review

3,0 il y a 6 ans

Commentaires : Can be a frustrating program to use with accountancy integration.
Can be a bit clunky to foll job flow
inputting from the field could be improved

Avantages :

the calander

Inconvénients :

following tasks