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Very clean and simple to use interface for company expenses. It easily records my expense reports and having an online record is handy when you need to look up old records.
We had to cut down on our users in the app because of the cost.
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Fiable et Sécurisé
Commentaires : Il a régler beaucoup de mes problèmes concernant surtout ses transaction qui est rapide et securise.
J'aime beaucoup cette application qui nous garantie une libre échange sécurisé avec nos contacts. Il est très pratique et facile à utiliser et surtout bénéfique pour les utilisateurs, car ça leur permet d'envoyer, de recevoir, de faire des retraits et autre ... Vraiment j'aime beaucoup cette application inovatrice et accessible par tous.
Ce que j'aime le moins de cette application, c'est son manque de célébrité, car il n'est pas connu par le grand Puplic. Donc il faut que le maximum le connaissebt.
Bill.com is THE BEST software for managing accounts payable!
Commentaires : No mailing invoices/checks! The software prints the first page of the invoice on the bottom two stubs of the check. You can also pay your vendors electronically with a simple invite email AND the system emails your vendors to let them know payment is on the way!
I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)
No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.
Super simple to use, reliable and secure
Commentaires : Overall, we love this software. It has served our small organization well as we've grown. We don't have a full blown, multi person accounting and bookkeeping department but still have significant bookkeeping needs. This allows us to be more efficient and keeps us organized.
We really like the approval process and how simple it is to set up and use. Allows the ability to split payments across multiple projects and account codes. Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system! The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability. The approval process workflow is exactly what our organization needed.
If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times.
New April 2019 Interface HORRIBLE!
Commentaires : My company and I have used Bill.com for several years and it was so easy to use and made our vendor payments a breeze, but now it’s just absolutely awful. My entire finance staff hates the new interface. Nothing is streamlined at all and the way it’s set up now goes against common sense because the flow is just terrible. The bills and the payments section are broken out into 2 different tabs which is so inefficient because you can no longer take a quick glance as to which bill matches what payment without making several clicks to get this info. Also, I can’t see if a vendor check or ePayment has cleared at a glance in the payment tab since I have to click open the actual payment for this info now. There’s so much wasted space where the vendor details used to be when you open a vendor profile. There are just 3 unhelpful lines of vendor info and 90% empty white space which takes up half my viewing screen. When I edit the vendor details, the country of residence is at a section on top instead of being grouped with the address section. When I try to set a vendor up for ePayment, I no longer have the option of finding them by their name+email, now it’s only by their Vendor display name. We work with a lot of vendors where the ‘pay to’ is an agency so we aren’t able to easily connect a vendor for ePayment. I’m going to have my company move to something else since ruined user experience. I don’t know who the developed this new interface, but it certainly wasn’t an accountant.
I used to think Bill.com was amazing and would have given it a 5 out of 5 just a month ago. However, with the new interface update that rolled out in April 2019 I’m downgrading my rating to 1 out of 5. See my review below.
The new interface is awful and not efficient AT ALL. See my review below.
The best account platform for small and medium businesses
Commentaires : Our experience has been great.
Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH
Sometimes it takes longer than 3 working days to receive the payment in our accounts
Very easy accounting tool
Bill.com tool is very powerful to manage bills. It is very easy to pay supplier bills
I did not find any inconvenience, bill.com
Simple to use
Commentaires : This is my third company using bill.com and i will continue to use it. forever. lol
Very easy to implement and use. integrates very well with quickbooks
Im not confident in its ability to process all international payments. So work great, and others seem a little challenging.
Great software but has a few issues.
Easy to track invoices and credit memos by going through the vendor profile or searching by reference number. Able to connect to our accounting software. Auto populates information by finding invoice number, amount, and expenses.
Inbox has no sort feature, program freezes up when multiple users are working on it. The payment delivery date gets adjusted when the volume and amount of payment are high making the payments arrive late.
Bill.com is the way to go for small business accounting
UX is easy to navigate and pay partners with the click of a button. It allows me to review invoices and approve them for others to see as well.
Hard to segment who can approve based on what invoice is coming through
This software works better than any other ACH payment processor
Often it takes up to three days to receive payment on our accounts
Bill.com - Love it for producing Invoices
GUIs are intuitive and user-friendly. Easy-to-use and allows you to customize in-built invoicing templates as per your requirements. We are using it on a monthly basis to generate invoices and we have not encountered any technical issues yet. It's working great!
Sometimes it gets slow but the slowness doesn't last for too long. Overall, great product.
Alternatives envisagées :
Great Accounts Payable Software
Commentaires : Overall, great software for managing accounts payable. There are all kinds of dashboards where you can see the status of your payables on one screen which is convenient. Also, the reporting features are great. Very easy to pay company bills. Would definitely recommend to small/midsize business.
This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.
The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.
Bill.com is my 1st choice for efficient and fully automated AP system!
Commentaires : We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.
My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!
Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.
Alternatives envisagées :
Saving Time and Money Using Bill.com
Commentaires : We have been very happy with Bill.com. All managers are able to review and approve every invoice and Bill.com has helped us save money by increasing visibility. We have also saved countless hours of work for our accounts payable department since Bill.com com cuts all checks and sends all ACHs.
There are so many things we like about Bill.com. Implementation was well organized and the Bill.com team was helpful and knowledgeable. Adoption throughout our organization was so quick because the Bill.com system has been so easy to use.
We had difficulty at first getting Bill.com linked with the POs in our ERP, but the Bill.com team helped us to a full resolution.
Fantastic AP Processing, with Some AR frustrations
Commentaires : Aside from a few minor irritations regarding syncing with Quickbooks and document photo cropping on the iOS app, Bill.com has been an amazing addition to our workflow. Things are easier on the operations and accounting side, and our record keeping and bill payments are more timely and more accurate. This software easily pays for itself.
We use this program in concert with a remotely hosted instance of Quickbooks Enterprise Desktop edition. My team can forward bills and upload receipts as they come in, and sit down once a week to process them all through to create bills that appear in Quickbooks. This has not only improved the timliness of our AP data, but it's also increased the accuracy of account and job allocations. We've also lowered our monthly CPA bills by about 40% because the reconciliations are much smoother. The text recognition works very well and saves alot of time. We use bill.com to pay 1099 contractors via a secure direct deposit, which has saved alot of time and effort mailing and hand-delivering checks.
I don't like that vendor credit memos cannot sync to Quickbooks. I don't like that edits to invoices created in Bill.com won't sync to Quickbooks. To work around this, our sales team always clones and deletes invoices when they need to edit them. However this wouldn't be an acceptable workaround if we actually used Bill.com to send the invoices to our customers. I don't like that the iOS app doesn't crop document uploads anymore. It used to do so.
Bill.com for Account Payable
Commentaires : This is a big help for Account Payable. You can track and manager all pay out in an one place. You can see approval, requestor, total amount, history, etc. Also, you can deny the pay out without exchanging tons of email to the requestor.
1. Can store all your independent contractors' information including the contract and W9. There is an attached file option. 2. Can approve via mobile 3. Can track a vendor's history, payout, approval 4. Can add as many approval as you want 5. So easy to use. Drag the paperwork and upload 6. Email notification of status, from approval to pay out 7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both 8. Communicates with other accounting software
The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes.
Bill.com (BDC) is ready to help with Accounts Payable, but...
Commentaires : I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds.
Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but... BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons....
To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions.
Though a bit pricey , Bill.com offers a unique stand alone , automated website based accounts payable and recievable service and robust options for integration.
We as a company relished the idea of using a stand-alone website-based system to automate our accounts payable and receivable and found Bill.com.
Bill.com is almost peerless as it offers convenient integration with Quickbooks online that we use regularly. We can now create invoices and have customers pay online, as well the ability to create particular ACH accounts which allow for direct payment into our account as opposed to a percentage of the transaction assessed so often by other companies offering similar services. Customer service access was difficult to help support our usage of some record keeping tools however in our final analysis if a company is just focusing on accounts payable and receivable and NOT a complete financial system, Bill.com fits the bill.
We absolutely loved the immediate integration with quick books online. Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs. Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.
The cost structure we find a bit pricey for the more enterprise orientated company models. As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.
EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.
The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.
Good software for Accounts Payable and Accounts Receivable functions.
Commentaires : Great software that helped our company's AP dept go paperless.
Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).
Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.
Strange pricing but solid product
Commentaires : It is a weird walled garden of invoices. It not completely transparent as I can't really tell what has happened to my invoice on the other side. It may be listed as late over unpaid but there is no sense to "why" or any next steps I can take in Bill.com. You just have to write to the accounting department of the company who needs to pay you. Would be better if they facilitated this though so I can say "hey, look here where it says unpaid. why is that?" and they would know what I'm talking about.
Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.
The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.
Réponse de l'équipe de Bill.com
Thank you for your feedback! We'd love the opportunity to help with any questions and/or outstanding issues that you're experiencing. Please feel free to provide us with your best email address and we will relay that to our team so that they can reach out.
New system makes it unworkable
Commentaires : I used to love Bill.com, but now I am going to push my client to look for something else. It is awful and has not improved since they started this last year
The best part of the new system (vs the Classic Bill.com) is the bill payment grouping. You can filter for the name of the vendor, select the invoices to pay and mark the date on the next page. Very easy
The new system is so tech heavy that it takes twice as long to enter an invoice. The recognition software only works on half the invoices that are uploaded. At times it picks the wrong vendor completely. I have to choose the vendor, wait for it to "find" a match in my system, select it and then move to the invoice number, date and then look for the box that houses the amount. It is so spread out that it takes too long for the eye to move down the page. I have stopped putting my invoice number in the description because it means I have to scroll down the entry page. I loved the old version where everything existed in about 4 inches of space. If you have to skip an entry, and go to the next page in the document, it will associate that skipped page to your next entry, even after it is marked not to associate. I have found multiple invoices matched to the wrong vendors and how to find these is a nightmare. If I have a duplicate invoice in my uploaded documents, i have to close the window and go back to the Inbox screen. I then have to guess which document contains my duplicate because it is not clear which one I was working on. I cannot see the duplicate invoice, but only a thumbnail of the 1st document in my stacks. I have contacted customer service after they cut off the Classic version, I received an email asking me to explain what was happening. I did, and then nothing happened.
It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.
I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that could be a coincidence. Pricing has gone up considerably in recent years. The newest platform is buggy and they keep taking away features or moving them around so you have to play hide and seek. Their customer support personnel used to be wonderfully helpful, and now many folks I encounter barely understand the basic functioning of the software yet are quick to mark your case solved. My clients are getting frustrated with all the reduced quality alongside increased pricing and I’ve started searching for an alternative because there are so many competitors.
Réponse de l'équipe de Bill.com
il y a 2 ans
Hi Anne! We're sorry to hear you're not enjoying your Bill.com experience, though we would love an opportunity to make it right! The fastest way to get pass on feedback is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely.
Quality AP processing
Commentaires : Bill.com has saved us several hours a month with as we have streamlined our customer payment collections as well as AP approval processes.
It is quick and easy to forward emails with bill attachments to bill.com for AP processing. It is one of the features we love about it. Being able to set up rules that require different approvers based off of the amount of the bill makes it so much easier for our firm to get bills into the right hands.
Reporting is limited. Using this module for AP and AR on a daily basis, it would be nice to have some better reporting built within the system.
Great for receivables or payables
Commentaires : Our bookkeepers can enter the bills, the manager can approve them, and the CFO can make the payments. The segregation of duties helps protect the company. Simple to use. Easy to see when a payment will arrive and when a check clears.
It makes it easy to have an audit trail for entering, approving, and paying bills. It also makes it easy for customers to send electronic payments for their invoices. Customizable user permissions.
When you invite a vendor or customer to use Bill.com, it requires them to give quite a bit of information in order to set up an account. Some are reluctant to do so.