Avis clients sur BILL Accounts Payable & Receivable

Fiable et Sécurisé

Commentaires : Il a régler beaucoup de mes problèmes concernant surtout ses transaction qui est rapide et securise.

Avantages :

J'aime beaucoup cette application qui nous garantie une libre échange sécurisé avec nos contacts. Il est très pratique et facile à utiliser et surtout bénéfique pour les utilisateurs, car ça leur permet d'envoyer, de recevoir, de faire des retraits et autre ... Vraiment j'aime beaucoup cette application inovatrice et accessible par tous.

Inconvénients :

Ce que j'aime le moins de cette application, c'est son manque de célébrité, car il n'est pas connu par le grand Puplic. Donc il faut que le maximum le connaissebt.

Excellent outil de traitement des paiements

Avantages :

Facile à utiliser, BILL est un logiciel de traitement des paiements très rapide et fiable avec une interface conviviale

Inconvénients :

Quelques difficultés lors des paiements

Logiciel de traitement des paiements

Commentaires : Dans l'ensemble , Bill a été une meilleure de mes expériences pour être payé plus rapidement et très facile , sécurisé et permettre d'intégrer d'autres logiciels également . Je le recommande

Avantages :

Bill est très rapide et facile à utiliser pour être payé à l'aide de sa fonction automatisé. C'est intéressant

Inconvénients :

J'aime ce logiciel pour sa facilité d'utilisation mais pas disponible pour tout les pays

Bill.com is THE BEST software for managing accounts payable!

Commentaires : No mailing invoices/checks! The software prints the first page of the invoice on the bottom two stubs of the check. You can also pay your vendors electronically with a simple invite email AND the system emails your vendors to let them know payment is on the way!

Avantages :

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

Inconvénients :

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Is it too good to be true? A simple click of a button and all my bills are paid?!

Commentaires : Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs.

Avantages :

BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help.

Inconvénients :

While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO.

New April 2019 Interface HORRIBLE!

Commentaires : My company and I have used Bill.com for several years and it was so easy to use and made our vendor payments a breeze, but now it’s just absolutely awful. My entire finance staff hates the new interface. Nothing is streamlined at all and the way it’s set up now goes against common sense because the flow is just terrible. The bills and the payments section are broken out into 2 different tabs which is so inefficient because you can no longer take a quick glance as to which bill matches what payment without making several clicks to get this info. Also, I can’t see if a vendor check or ePayment has cleared at a glance in the payment tab since I have to click open the actual payment for this info now. There’s so much wasted space where the vendor details used to be when you open a vendor profile. There are just 3 unhelpful lines of vendor info and 90% empty white space which takes up half my viewing screen. When I edit the vendor details, the country of residence is at a section on top instead of being grouped with the address section. When I try to set a vendor up for ePayment, I no longer have the option of finding them by their name+email, now it’s only by their Vendor display name. We work with a lot of vendors where the ‘pay to’ is an agency so we aren’t able to easily connect a vendor for ePayment. I’m going to have my company move to something else since ruined user experience. I don’t know who the developed this new interface, but it certainly wasn’t an accountant.

Avantages :

I used to think Bill.com was amazing and would have given it a 5 out of 5 just a month ago. However, with the new interface update that rolled out in April 2019 I’m downgrading my rating to 1 out of 5. See my review below.

Inconvénients :

The new interface is awful and not efficient AT ALL. See my review below.

Creates AP efficiencies, but difficulty in 3-way match processing

Avantages :

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

Inconvénients :

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Great Accounts Payable Software

Commentaires : Overall, great software for managing accounts payable. There are all kinds of dashboards where you can see the status of your payables on one screen which is convenient. Also, the reporting features are great. Very easy to pay company bills. Would definitely recommend to small/midsize business.

Avantages :

This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.

Inconvénients :

The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.

Bill.com IS a gamechanger for us

Commentaires : BIll has helped us out tremendously. We have over 1000 vendor accounts since we order a ton of internet services for our customers. Since ATT/Spectrum/Frontier/etc etc did not allow direct deposit, our company was forced to send checks to make our payments. We could not do Credit card as the reconciliation can be messy. We have saved so much money on late fees. We are truly grateful for BILL and cant wait for the new features.

Avantages :

The thing we loved most about bill is the inbox for our bills as well as our payments going straight to our vendors.

Inconvénients :

A dark mode for BIll.com would be great. There are times where the inbox is not up to date. When 2 people are entering bills, there is a high chance there will be duplicates being entered.

Saving Time and Money Using Bill.com

Commentaires : We have been very happy with Bill.com. All managers are able to review and approve every invoice and Bill.com has helped us save money by increasing visibility. We have also saved countless hours of work for our accounts payable department since Bill.com com cuts all checks and sends all ACHs.

Avantages :

There are so many things we like about Bill.com. Implementation was well organized and the Bill.com team was helpful and knowledgeable. Adoption throughout our organization was so quick because the Bill.com system has been so easy to use.

Inconvénients :

We had difficulty at first getting Bill.com linked with the POs in our ERP, but the Bill.com team helped us to a full resolution.

Bill.com = So Easy to Use

Commentaires : Great! I love the simplicity. That's the power of Bill

Avantages :

Bill.com is easy to setup and is extremely simple.

Inconvénients :

Bill.com seems to have gotten very expensive over the past 6 years!

Mostly a good software.

Commentaires : Customer support is hard to reach via phone.

Avantages :

Is constantly updating their software. It makes collecting payment from customers who already use bill.com easy and straightforward.

Inconvénients :

When I attempted to use the AR function and the sales tax solution it didn't meet my needs. I was unable to make it work, and it was extremely frustrating.

Bill , automate invoices

Commentaires : Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use

Avantages :

What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control.

Inconvénients :

Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way.

Bill.com is my 1st choice for efficient and fully automated AP system!

Commentaires : We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.

Avantages :

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!

Inconvénients :

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Poor Business Practices.

Commentaires : I needed a company that could provide me with basic ACH recurring payments for my client's fees. My company, Revolution Debt Relief LLC, is a consultant based firm in the debt relief industry, providing education and assistance for consumer debt. We are not a debt settlement company, debt consolidation, or perform credit restoration, therefore, not in any way under the regulatory standards held within the debt industry. Bill.com seemed to meet my needs, and I was willing to pay a premium for their subscription ACH program to provide my clients with a more efficient service. However, after going through the sign-up process and giving personal information as well as my client's information for ACH processing, I spent a few hours getting familiar with the software. The next day, I received an email that my account was canceled, and that bill.com could no longer provide my company services. If I had known that Bill.com would arbitrarily pick and choose who they will do business with, I would never have given them my personal information or my clients. The fact that they conduct themselves in a way that solicits their services to the public takes your information and then cancels your account shows in my experience a very inept, fraudulent, and unethical way of conducting business. The operations manager noted it was due to the rules of their bank that perform the processing. If this is the case, I would look for a processor who knows how to do business.

Avantages :

Marketed as a product that could perform ACH functions with recurring payments for your business. Simple and straight forward functionality.

Inconvénients :

The software was a little cumbersome with a slight learning curb but overall will work for accounts payable and receivable basic functions.

Terrible Customer Service Team

Commentaires : My experience has me looking at the competitors as they seem to be struggling to keep this company together.

Avantages :

We were up and running quickly! No more printing checks in house.

Inconvénients :

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

Super simple to use, reliable and secure

Commentaires : Overall, we love this software. It has served our small organization well as we've grown. We don't have a full blown, multi person accounting and bookkeeping department but still have significant bookkeeping needs. This allows us to be more efficient and keeps us organized.

Avantages :

We really like the approval process and how simple it is to set up and use. Allows the ability to split payments across multiple projects and account codes. Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system! The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability. The approval process workflow is exactly what our organization needed.

Inconvénients :

If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times.

A Fast Convenient way to pay bills for any size business.

Commentaires : Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the payment amounts, payee etc.

Avantages :

I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options.

Inconvénients :

Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections.

REALLY REALLY REALLY BAD SUPPORT

Commentaires : Went from great to really bad tech support. I want out but feel trapped because of the amount of data I have in their system. They have really sh*t the bed in terms of support.

Avantages :

meets basic needs, but does have limitations.

Inconvénients :

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

Stay Away it's a total SCAM!

Avantages :

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Inconvénients :

Support and the way they treat their customers. First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me.... We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com. Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August. A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets. What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund. So my advice to you, if you ever thought to use bill.com for your business, please stay away!

Mixed Feelings

Commentaires : Overall, I have found that their customer service is good which is important when needed. Our other product, Xero, has ZERO customer service. If I had to decide between these two products mentioned here, I would definitely pick BILL.

Avantages :

This is easy on the eyes and very user friendly which important to me.

Inconvénients :

Our company has this integrated with Xero and I do not feel they work well together without duplication.

Good software for Accounts Payable and Accounts Receivable functions.

Commentaires : Great software that helped our company's AP dept go paperless.

Avantages :

Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Inconvénients :

Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.

Exceeds expectations

Avantages :

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

Inconvénients :

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

Very easy accounting tool

Avantages :

Bill.com tool is very powerful to manage bills. It is very easy to pay supplier bills

Inconvénients :

I did not find any inconvenience, bill.com

Good idea, but poor support and answers from company

Commentaires : Great concept but if you don't have the customer support in place this whole process is useless. Other companies out there supply the same support and my advice would be to seek out those companies as for the price and service you get, it's well below where it should be.

Avantages :

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Inconvénients :

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group