SmartSimple - innovative technology making top grades for its grant making software GMS360

Publié le 30/03/2019
June M.
Oboist/English Hornist
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: SmartSimple GMS360 has enabled our foundation to move from paper process to a cloud-based digital solution. SmartSimple developers worked with us closely to customize an excellent system which allowed us to manage our grant making processes and workflows more easily. Contracting is now a breeze and highly secure, automated configurations eliminate manual staff tasks saving time, and our external users find using SmartSimple pretty intuitive. We are excited to add on other components which will help our program team organize their work in the field, track collaborative interactions, and house a library of documents and materials for sharing. Most importantly, the SmartSimple team promotes strong relationships with their clients. They are dedicated to continue to improve and expand their software based on client feedback and needs, and to provide excellent support coverage.

Avantages: I especially like the newly designed user interface upgraded in the past year. It's clean, simple, professional, more intuitive and aligns well with our website branding.

Inconvénients: As someone who moved into a system administrator role with no previous experience in a cloud-based system, it took awhile to learn system configurations. GMS360 is a very robust system with a lot of features. If you're not tech savvy, the learning curve can be steep and challenging.

Highly flexible platform to model business processes, workflows, and notifications.

Publié le 27/06/2017
David B.
Director, Performance, Impact, Evaluation
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Automation of transactions through integration; increased management visibility into critical business processes, greater productivity through process standardization and centralized data access.

Avantages: Great for business process management, data collection and retrieval, report generation, configuration options, security controls, and ongoing platform improvements. I appreciate that a non-programmer business analyst can configure and adapt the system to meet most all internal business process models and needs.

Inconvénients: Would like to see additional features to support forms import capabilities and standard excel like budget management capabilities.

Réponse de l'éditeur

envoyé par SmartSimple Software le 24/08/2017

Hi David, I just wanted to take a few moments to thank you for submitting a thoughtful review. It's always valuable to receive feedback and hear from our client base. Most of our enhancements are as a direct result of feedback from users like you. Let's connect to further discuss your ideas on the additional features you mentioned. Regards, Eric Lauer, Director of Customer Experience

SS continues to get better and better!

Publié le 07/06/2018
Utilisateur vérifié
Oboist/English Hornist
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: The biggest appeal for GMS360 when we signed on was that it offered so much potential for the development of an excellent multi-faceted system to serve our foundation's overall needs moving forward. I was also taken by the ethical and moral values of the founders to fulfill their goals in providing high quality, cutting edge technology solutions to help their client's achieve their purpose and goals. This relationship trust was major in our decision on choosing a company we knew we would have a longtime relationship with.

Inconvénients: I did not like how much the system had to evolve over the last 3 years in order to provide the functionalities that we needed. I still think better solutions are needed to create end user reports for presentation. The vast improvements in the past year in design, navigation, and configuration tools have made me feel better about all this!

SmartSimple is our new GMS!

Publié le 26/07/2019
Greg B.
Analyst
Philanthropie, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: SmartSimple is fully customizable and scalable to our grantmaking needs. As an organization that processes almost 2,000 grants a year, we needed a robust grants management system. So far, we are very pleased.

Inconvénients: There were some challenges with the inital porting of our legacy grants prior to launch (information not being captured) but now that my organization is fully dedicated to SmartSimple, our data is secure.

Versatile Software for Managing Many Processes

Publié le 20/03/2019
Price K.
Operations Manager
Philanthropie, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: SmartSimple can be configured in so many different ways to manage any process. I like that we can use the same platform to manage our grants and contracts. The workflows are a great feature for moving items through our process. Once you are comfortable configuring in SmartSimple it is easy to adapt forms to many uses. The SmartSimple team is great to work with and they really care about their clients.

Inconvénients: Creating workflows is complex. They are such a powerful tool but it is challenging to build them without support. Since the platform is so configurable there are often many solutions to a problem and depending on who you are working with you may get a different solution which may not be the most efficient approach. Configuration can be intimidating since there are so many features available. It is important to have a system administrator who is comfortable with basic coding.

Hard to build user interface that meets all our workflow/reporting needs w/o becoming system expert.

Publié le 29/06/2017
Mark D.
Grants Associate
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
Rapport qualité-prix

Avantages: Its flexibility and its complexity which means it can accommodate most of our workflow needs and querying needs

Inconvénients: Its slow response time and the shear number of clicks needed to accomplish simple system tasks; the "behind the scenes" functionalities for building the workflows, the screens, the reports - in short the setup portion of the software is complex and difficult to learn

Réponse de l'éditeur

envoyé par SmartSimple Software le 24/08/2017

Hi Mark, thank you for taking the time to write a review. As we believe deeply in a client-centric approach, receiving feedback directly from our user community is the best way to improve our platform. A key focus in our current development roadmap is to enhance our administrative screens and increase efficiency for users performing system administration and configuration tasks. This began in our May 2017 upgrade and will continue on an ongoing basis. I'd be more than happy to connect and walk you through these enhancements. Also, please attend our upcoming August 2017 upgrade webinar where I'll overview our latest platform functionality and enhancements. Regards, Eric Lauer, Director of Customer Experience

Grants application system

Publié le 18/03/2019
Catherine O.
Program Manager
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This has provided major time savings for us. From hours sending out notices after a grant round down to minutes. It also provides a permanent record of applications and reports. Finally, the SmartSimple is able to keep us up to date with data formats and requirements for data security.

Avantages: Ease of use and user friendly. Other than some access issues (primarily because of firewalls and security at outside institutions trying to apply) my users have been overwhelmingly positive about the ease of use of the platform. It has also been very helpful and efficient for internal use and saved us considerable time in the office.

Inconvénients: My concerns deal more with the initial construction of the system and the fact that we are a thin organization with few staff - thus we don't have the insights into the workings of the system that a larger firm might have with multiple users working with it from multiple different vantage points. Initially, we struggled to learn it all and all of the various uses of the system.

The use of SmartSimple's GMS 360 has revolutionized our grants management processes in many ways.

Publié le 02/11/2017
Celeste O.
IT Resource Coordinator
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Having a grants management software that is easy to configure and continually improving has enabled us to elevate our processes and streamline our contact information management and reporting protocols, which makes it easier for our grantees to ultimately get back to their work with an easy reporting experience.

Avantages: We particularly like the various user portal options, configurable options for every single application and object, and the premium support option as well as easy ongoing improvements.

Inconvénients: We dislike the workload that testing causes for our staff, but we understand that this is necessary with all software because a positive user experience is very important to us.

The block party was overall great, especially for the client demo.

Publié le 19/04/2018
Mustapha O.
Application Analyst
Administration publique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Upgrading existing features on the system and introducing new ones through the regular upgrades.
The system is flexible in term of the configuration. Most of the time there is more than one way to configure something on the system.

Inconvénients: Sometimes, some enhancements take a lot of time which might not be convenient in some cases.
Also, transitioning to new features for an old system might be a bit challenging, maybe if Smartsimple could come up with a way to help its clients to make that transition a lot easier and smother, that would be very helpful.

They've been great at applying their technical expertise to making our business more efficient.

Publié le 09/11/2017
Mel S.
Financial Analyst
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: SmartSimple has drastically reduced the time it takes to complete tasks. Being able to complete what once were sequential tasks concurrently with the press of a button has made us more efficient and also reduced human error. We are constantly looking at ways to incorporate the tool into our daily activities and we look for ways to improve our processes.

Avantages: The ability for a non-IT user to make configuration changes. There is always a good transition when there are new upgrades and I have yet to have an issue when the system is upgraded. I like the simplicity of the portals and the user interface.

Inconvénients: Not having a back button/previous page button within the system, which can sometimes extend the time it takes to make configuration changes. Not having the option to apply changes in the backup system to production while in backup.

My experience has been satisfactory overall. Flexible system.

Publié le 19/04/2018
Nestor A.
Grants Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: The ability to customize and shape to our needs is great. Flexibility of its use. It has definitely helped streamline processes that would slow our operations greatly in the past

Inconvénients: Due to its flexibility it can create lag based on the extreme customization done. Having most of my experience in classic mode, it appeared not as intuitive as expected. Reporting tools could be improved.

Easy to learn; however there are a lot of items and features to learn. Sometimes overwhelming.

Publié le 19/04/2018
Kim T.
Operations Mananger
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Grantees receives their payments faster.
We receive our reports and contracts quicker.
Less manual work.
Automated checks and balances.

Avantages: I love the flexibility and expansion capabilities of the software. Love all the workflows and automation to help reduce manual work.

Inconvénients: If there was an update to make pulling variables into templates , workflows, etc. instead of writing a syntax. I can never find the right syntax.

Right product for Grants Management

Publié le 02/05/2019
Ramkumar A.
Manager of Applications, Information Technology
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The application can be customized to any business process where you would like to track an entity. This flexibility to seamlessly customize the application without depending on the vendor is a big win for non-profit companies.

Inconvénients: There is really nothing I can say as a drawback of this application as they continuously are evolving with technology.

We are glad to have right product for our Grant Management.

Publié le 01/11/2017
Ramkumar A.
Manager of Applications, Information Technology
51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: The ability to configure most or all of the features with very minimal code knowledge. The ability to deployment changes under tight timelines due to the ease of the configuration option is great.

Inconvénients: There is really nothing that we like with this product. The user experience has been one of our focus and glad to see that the SmartSimple developers are now addressing it.

Smart Simple Review HU

Publié le 11/03/2019
Ann B.
Director, Grants Management
Philanthropie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Tracking outgoing grants, grant applications, grantee reporting, compliance, organizations and contacts.

Avantages: Its configurable and no customizations are necessary. There are lots of choices and the customer support is the best in the business.

Inconvénients: Its totally configurable - a pro and a con - so you need to know what you want. But, SmartSimple is very supportive.

Positive relationship with an agile, dynamic vendor

Publié le 01/11/2017
Utilisateur vérifié
Operations Director - United Health Foundation
Hôpitaux et soins de santé
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Well, I just ate.

Avantages: Very configurable to meet our ever growing, dynamic environment that calls for quick, responsive solutioning.

Inconvénients: Challenges with the software are found with determine the nuances to utilize all functionality of the system. SmartSimple has so many areas of opportunity, but the creation of fundamental understanding takes time.

We have had a really great experience with SmartSimple and have been a client for the past two years

Publié le 19/04/2018
Jen C.
Manager, Policy and Strategic Issues
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The ability to customize the program is one of the greatest assets of the program. It adapts to your business processes in a way that doesn't require you to change existing practices and procedures.

Inconvénients: Not applicable. We have really enjoyed using the product and will continue to build more programs into the system!

SmartSimple makes our day to day processes more streamlined and efficient.

Publié le 02/11/2017
Angelina B.
Program Coordinator
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Makes daily operations more efficient.

Avantages: I like how configurable it is, and that whenever we identify a problem or a need we are able to implement the solution in SmartSimple.

Inconvénients: Sometimes it is too customizable and nuanced. There is often room for error. It can also be difficult to find what I am looking for within the system.

Montana Healthcare Foundation Review

Publié le 11/03/2019
Kayla T.
Grants Admin
Philanthropie, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall it has been a great experience and the support has been very helpful

Avantages: I like how flexible the system is and the ability to configure the system to meet our process.

Inconvénients: Some of the features are hard to find and it would be helpful to search for key words.

SmartSimple allows my clients to efficiently manage their grants in a way they could not before

Publié le 01/11/2017
Utilisateur vérifié
Project Manager and Business Analyst
13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The flexibility of the system and the simple user-interface. Another pro would be that it's highly configurable for our clients to meet their needs.

Inconvénients: It could be a little "prettier". The organization of the settings could be a little more manageable.

We're in the implementation phase, but very excited to work with a new platform soon.

Publié le 02/11/2017
Susan B.
Grants Analyst
Philanthropie, 51-200 employés
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Easy to follow instructions.

Avantages: From what i heard running reports and tracking dollars better. Currently, we use several programs to track our spending.

Inconvénients: Can't say, but I learned yesterday if you build a report and want to delete one of the columns from the various data sets,you have to move to the end in order to delete.

We are in the implementation stage so I'm looking forward to the change of the grant database.

Publié le 02/11/2017
Dorothy K.
Approval Assistant
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I like the software being integrative, functional, and efficient. It's good that you don't have to change different applications to use the system. I also like the split screen functionality.

Inconvénients: Exporting data out of the system doesn't have all information intact. Also, a lot of options for design is hard to decide how to simplify the design.

Although, a new user that experience has been good so far.

Publié le 02/11/2017
Utilisateur vérifié
Grant Administrator
51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Efficiency gains are at the top of my list of pros. I also like the look of the white paper design....

Inconvénients: The report functionality needs some work. I wish they also had a out of the box software. The wiki could also be worked on.