Avis clients sur RhinoFit

Great Price! Great Product

Avantages :

Billing and automation. It is nice to have the system automatically handle payment processing as well as communication automation!

Inconvénients :

The software does not handle multiple users part of the same family with different membership types. I would like to see 1 user portal for family administration of different memberships.

RhinoFit Review

Commentaires : For all aspects stated above, I am still happy with RhinoFit, but again becoming a little more user friendly with CrossFit gyms needs and wants would benefit both sides.

Avantages :

Now that I have everything set-up I believe this software helps my staff and my membership population greatly on a daily basis. We use it for wod posting,on our website,on the app and on a large screen at the gym. We use the app for reserving class times this helps coaches to prepare for class size, we track attendance. We also use this software for all our credit payments. I believe it serves its purpose well

Inconvénients :

I wish the software had a bit more ease of use, and user friendly applications with-in a CrossFit gym setting. Example: I wish my athletes could see a real time daily leader board. this would get my members to use your app more and they would become more invested.Most all of them use another app like Wodify or beyond the Whiteboard, or Triib to keep track of benchmarks, weightlifting maxes and wod tracking. Upgrading this end of you service would keep me around longer. I strongly recommend your software to others, but they also usually ask about the ease of wod tracking and a leaderboard.

Could Be Better

Commentaires : Their are functions that I have been asking for over a year that still seem to be a miss. If they are there, then the Customer Support is missing. I am not just whining about this. I have always felt that when I call, I am putting the person out. Most recently I asked about having the ability to create a membership with a start and end date. I called customer support to see if the new RhinoFit did this. She did not know how it could be done and said she would call back and follow up. this was over a week ago and I have not heard anything. I have asked if the platform could have a selection to pay a bill out of Credit. I have clients who will pay ahead of time and I put it in as a credit. Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet. The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know. I understand we get what we pay for. I have begun the process of looking into other systems since I am entering a slower time of my business. I have to consider the price point of a system that hits more of what we need. The cost of changing is high because of the time it will take. I would like this platform to be it and we keep using it. The problem is we don't get great customer support and the functions are limited when it comes time to creating memberships, sending targeted e-mails and tracking payments made.

Avantages :

It is inexpensive.

Inconvénients :

The biggest issue I have is in the creation of a membership, I can't have a person "join" on a date and have that membership end on a specific date. I have programs that work with the season and time of year. My "In-Season Player Development Program" for example will end at the end of February. Regardless when a member joins. The program should end and NOT Auto renew. But if I select NOT Auto renew, I don't get the monthly billing.

Door Access Control Troubleshooting

Commentaires : Overall Happy!

Avantages :

As with all technology you sometimes run into issues. We are a 24/7 access Gym so our door access control is extremely important. We recently had a few problems but with the support of [sensitive content hidden] we resolved the issues. Great all around system!

Inconvénients :

No weekend phone customer service for a company the provides 24/7 door access control systems.

Love it

Commentaires : Great software, great features, needs some functionality and streamlining customizations for clients.

Avantages :

This system is very functional and scalable. You don't get charged extra for having more members and they have a lot of features built-in. Definitely, recommend them.

Inconvénients :

Some features are limited. Like having to go from page to page to get contact information for people with failed payments. Not a deal-breaker but kind of a headache since going back will refresh your previous page to the beginning. I usually have to create multiple tabs.

RhinoFit

Commentaires : Overall we have had a good experience. Payment takes about 2 days through Gulf Management System which for a business is a little too long.

Avantages :

I like the easy accessibility of the software. In addition, the added features they continue to update it with.

Inconvénients :

It is not very client friendly. It would be great if they would move towards a more client centered application for our members in terms of client retention emails (there's a cap on automatic emails), maybe even including an automatic texting system, an easier way for people to schedule classes.

The good and the bad

Avantages :

When the software runs, it does the basics well. For a gym management system it does the basics well.

Inconvénients :

My members often complain about the app not working. They are unable to utilize the data features or reserve classes (which is hard on the coaches). The software has completely shut down before leaving me (the coach) with the ability to view the programmed workouts. I’ve learned to just take photos of all the workouts in case the software goes down again. On that particular occasion I immediately emailed RhinoFit, but got zero response.

Rhinofit Easy to use.

Commentaires : They get back to you quickly.

Avantages :

It is fairly easy to use compared to other software I have tried. This is important when getting other staff members to use it too.

Inconvénients :

There are a couple of things that I really wished it did like to be able to see/print out an itemized inventory report. I have put in a request for it but so far it has not been implemented and not sure if they intend to implement. As well it does not do everything Mindbody does.

RhinoFit Review

Avantages :

Very affordable regardless the size of your business. Great customer service!

Inconvénients :

Unable to create and save personalized automated emails. Mobile app needs a lot of work -- buttons too small for those with large fingers, is identical to website. needs to be simplified. Need to have a discount code option at checkout to reduce the workload on the seller.

Client manager for smaller/private clubs/studios.

Commentaires : It's a great starter client manager for smaller businesses.
As an industry expert and a large club operator I found a few (simple) bugs when signing in prospects into our kiosk, lag in reporting, and false check in errors.

Avantages :

Mobile adapting- from cloud to phone abilities. The pricing is decent for what you can manage. Customer service reps are well versed but a bit slow to respond on critical issues.

Inconvénients :

A bit of a lag switching from screen to screen also reporting is quite slow to email. Kiosk reporting is tedious and a multi-step process. Calendar is only available on a monthly view, an option would be the weekly or daily view.

Need upgrade and more self serve and identification sounds and bright colour coded spec

Commentaires : Waiting until I find the time to switch to more functionality and customized software

Avantages :

Easy and limited but does not work well to keep everything recorded

Inconvénients :

Not able to get it to serve all my business and members need

Rhinofit Overall Reviews

Avantages :

Easy to use and set up. Allows for reservations prints out tax and sales totals

Inconvénients :

-glitches often and have to refresh screen a lot to get latest updates for classes...at least 1-3 times per week members complain about this -doesn't allow for classes to be changed in any way within a particular order...for instance have to manually put in change of instructors for a date range and if removed it removes the whole lot. (another huge issue) -doesn't keep emails sent out in order to be able to look back on (this is a huge issue) -wait lists aren't efficient enough...not everyone gets the notification -advertised customer service 24/7 is not available 24/7 -no option to keep personal training appt's and invoicing...this would be a huge help -need more reports for sales in particular categories

Rhinofit Review

Commentaires : It's ok. I would continue to use it

Avantages :

Price is very good. It works very well for what I need it to do.

Inconvénients :

I'd like to see a better user interface in schedule mode when viewing on the mobile device. Sometimes classes blocks look very small and it's hard to use it intuitively. I'd like to see more automated email options. Like for when someone finished their trial to have an email going automatically. Implementations of contracts when new members sign up. Also, I would like to see the ability to post different workouts for different classes on the same day. For example, when people click on CrossFit class they can see what workout we doing that and then display different workout for when they click for CrossFit lite.

Fails in every category outside of "ease of use"

Commentaires : I realized not to trust them at their word.

Avantages :

It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you.

Inconvénients :

Having been assured those charges only start after the aforementioned client/sales targets are met, I assumed I still would have time to build a client base before the charges began. What they don't tell you is that the "free until you reach X" policy doesn't really exist. The moment you get CC processing in order to build said clients, you have to pay. Customer service will effectively disappear if you have any complaints about it, so don't count on getting timely responses, either. That means you'll likely end up getting charged for a second month even if you're no longer using their software. Their system also appears like a first year web dev student created it. Very "Microsoft Word" looking...and there's not much you can do to make it look any better. There was even an occurrence where the sign up form on my website was coded incorrectly and bits of code were visible on the form. I strongly recommend taking your business elsewhere. There are other services that provide A LOT more value for about the same price point - some are even cheaper. And, from what I've experienced, other services don't con you into giving them your hard earned money.

Good service but some simple tweaks could make it SO much better.

Commentaires : Ok so far. But i find it difficult to select classes with the surface area being so small on the calendar.

Avantages :

Simple to use, good price. Easy to add members.

Inconvénients :

I dont like that there is no credit system. Meaning that if a client books a session and does not show up there is no way of penalising them. I think there should be a feature where we can mark that client as 'not attended' and in turn it then charges them one of their paid credits. So if a client has 12 credits per month and they dont show up they get charged a credit even if they havent used that class. Then if they do it 3 times in the space of a month it stops them from booking in so that they have to contact the admin staff to get back to using their credits.

Feedback your request

Commentaires : I would like to see more sure friend help section. Other then that i have no other comments are this time.

Avantages :

Its easy to use and not over load with options that we don't use.

Inconvénients :

The app is lacking several features for our athletes to add addition workout information.

Every time we log in we get ask to fill out a survey which we have done over a year ago.

Commentaires : Mostly onlybilling

Avantages :

it is easy is to sign people in into class. Posting WODS are user friendly, Wod tracking could have more features based on CrossFit workouts. It would be nice if there were badly reminder set ups for members to add to their calendar the class times that the would like to attend for the week.

Inconvénients :

The set features as will as the member ship feature are not very user friendly. Also, the screen shut down quick often when logging members in manually. The app is not very user friendly we only have about 10% that even try to us it. The WOD list page is backwards we should always see the current weeks would without click on the sort button.

Finally someone got it right!

Commentaires : In ten years as a gym owner, we have used every major brand of Client Management Software. This transition has by far been the easiest and cleanest. If you want to make it even easier, take them up on their ridiculously inexpensive setup fee and just send your old database over. RhinoFit so far is proving to be an excellent portal for our memberships and retail while simple and easy to manage for the staff. (We do not use the athlete performance tracking features, full disclosure, nothing bad just happy with our current)

Avantages :

Menus are clear and intuitive. There is a real sense of sticking to what matters and eschewing the fluff and things that go ding. Customization might not be as high as some other systems, but fewer weeds as well. When we were setting up our account, I had Jury Duty and programmed all of our membership offerings on the phone app in just a couple of hours. Responses via e-mail and phone support have been timely and helpful.

Inconvénients :

Some of the supporting videos and help database are not completely up to date yet. but like I said above my questions were answered promptly and correctly

Worth it!

Commentaires : Rhino fit has helped my company do much we tried 3 other programs but Rhinofit has been the most benofficial to my company.

Avantages :

It's so easy to set up and to use. It's not complicated at all. It's worth every penny you pay for it my company has been using Rhinofit for 3 years now and have never had a problem!!

Inconvénients :

It's a little on the on the expensive side but it's worth every penny. One complaint I do have is that billing is hard to change if your changing it for someone.

Great product!

Commentaires : The support staff is excellent. Every time I call for help I never get put on hold. The software is easy to use. And the cost is great!

Avantages :

It’s easy to use and it has a lot of great features. The dashboard is laid out neatly. Each member has a dashboard that’s easy to understand.

Inconvénients :

Going back to recharge those who have a failed charged is confusing. The kiosk doesn’t give me an accepted sign when people pay for drop ins. I would like to know for sure if a payment went through

Review

Commentaires : I have been a customer of RhinoFit for a very long time... probably one of the originals. I enjoyed watching the software develop over the years.

Avantages :

The software is fine, it does what we need it to do.

Inconvénients :

Like virtually everything on earth, there is room for improvement. It I’m satisfied for the most part.

RhinoFit Dojo Necessity!

Commentaires : RhinoFit software enables us to track student progressions, log WODs and manage overall attendnace of students and instructors. It has proven to be a valuable tool that we use for accounting, payroll and student retention.

Avantages :

The product is simple and easy to implement. Our dojo was able to convert and begin using the software within one business day. It was literally an overnight turnaround.

Inconvénients :

The software lacks an ad-hoc notification system. We would love to be able to flag students so that when they log in at the kiosk they are presented with a custom message that we have flagged them for. This single feature would make the RhinoFit software a total package!

review from Forever Fit

Avantages :

on a day to day basis most of what we do the software is easy to use.

Inconvénients :

Some features for example the notification for the miss you email still get sent out even when Member is on a hold. The software should be able to pick this up and make adjustments.

Heavy and a little clunky

Commentaires : medium, 6 to 7. It works, but it could be sooo much better.

Avantages :

The integration with Ezidebit was one of my main considerations to purchase Rhinofit

Inconvénients :

Clunky and too rigid. For instance, deleting invoices in bulk (or accepting, changing etc), creating custom reports etc. There's a lot of functionality, but not the stuff I need. Also the app is a bit heavyweight, and hard to use on mobiles. Painful, is how my members describe it. There's some black magic going on in terms of the actual processing of payments that could do with more visibility (rejects, retries, etc)

Perfect gym management software

Commentaires : RhinoFit is a great product to run your gym. It has everything you need to manage clients and the daily gym operations.

Avantages :

It has useful tools for managing schedules - both group and private training, student management, workout of the day, and payment processing - for tuition and item purchase.

Inconvénients :

There are so many features that it can be overwhelming at times.