Avis clients sur RhinoFit

Great Price! Great Product

Avantages :

Billing and automation. It is nice to have the system automatically handle payment processing as well as communication automation!

Inconvénients :

The software does not handle multiple users part of the same family with different membership types. I would like to see 1 user portal for family administration of different memberships.

RhinoFit Review

Commentaires : For all aspects stated above, I am still happy with RhinoFit, but again becoming a little more user friendly with CrossFit gyms needs and wants would benefit both sides.

Avantages :

Now that I have everything set-up I believe this software helps my staff and my membership population greatly on a daily basis. We use it for wod posting,on our website,on the app and on a large screen at the gym. We use the app for reserving class times this helps coaches to prepare for class size, we track attendance. We also use this software for all our credit payments. I believe it serves its purpose well

Inconvénients :

I wish the software had a bit more ease of use, and user friendly applications with-in a CrossFit gym setting. Example: I wish my athletes could see a real time daily leader board. this would get my members to use your app more and they would become more invested.Most all of them use another app like Wodify or beyond the Whiteboard, or Triib to keep track of benchmarks, weightlifting maxes and wod tracking. Upgrading this end of you service would keep me around longer. I strongly recommend your software to others, but they also usually ask about the ease of wod tracking and a leaderboard.

Better products for cheaper are out there than this bug-ridden mess.

Commentaires : We moved to rhinofit because they were cheap, and it was a huge mistake. They offer no help with setup, and it's convoluted to the point where it seems to want to sell you on paying them to set it up for you. Customer service isn't very helpful.

Avantages :

The SMS feature was nice. Technically speaking it has a wide range of features, even if the implementation of those features are poor.

Inconvénients :

UI is confusing and you will constantly make a tiny error that resets an entire action you were performing. There have been almost no feature updates since I joined, and it feels dated and behind the times. The help documentation is useless. I've lost entire emails I've written up because of their UI being so bad. There's no record of the emails you've sent from the system. The reporting functions are way too basic and extremely confusing to use. Memberships are a hot mess - if you want to make a change to a membership, like modifying your pricing, too bad. You need to create a new membership and then go into each of your members and apply the new one, because even if you make a change to one people are already using it doesn't apply to existing memberships. They also don't tell you until you sign up that you have to use their payment processor - you can't use square or stripe or anyone else with reasonable rates. If you don't want to use their PP? They charge you double the cost each month. The payment processor is a joke and makes you jump through hoops that were designed in the year 2000, even requiring you to go through "PCI training," which is a technology compliance for developers, not for gym owners. Finally, if you get sick of rhinofit and want to quit...you learn you're locked into a 3 year agreement with the payment provider, it costs $400 to cancel it, and if you cancel rhinofit but not the PP agreement they'll charge you each month regardless.

This is perfect

Commentaires : My onboarding was seamless! They took my database of courses, workshops and events and my current membership database and created my master piece of a user friendly database.

Avantages :

While not a gym, this software is perfect for my membership driven business. From sending renewal notices to announcements, this makes communicating to my mass seamless and time saving.

Inconvénients :

I have not used it long enough to have any issues with the system.

awesome software!

Commentaires : transitioning from Mindbody to Rhinofit was a little difficult but the customer service I got from rhinofit was great. Was never hard at all to get a hold of someone to help you.

Avantages :

it is simple to use and has everything and more that you need to start up your gym!

Inconvénients :

nothing really can i can bad about the system...

RhinoFit

Commentaires : Overall we have had a good experience. Payment takes about 2 days through Gulf Management System which for a business is a little too long.

Avantages :

I like the easy accessibility of the software. In addition, the added features they continue to update it with.

Inconvénients :

It is not very client friendly. It would be great if they would move towards a more client centered application for our members in terms of client retention emails (there's a cap on automatic emails), maybe even including an automatic texting system, an easier way for people to schedule classes.

Rhinofit Easy to use.

Commentaires : They get back to you quickly.

Avantages :

It is fairly easy to use compared to other software I have tried. This is important when getting other staff members to use it too.

Inconvénients :

There are a couple of things that I really wished it did like to be able to see/print out an itemized inventory report. I have put in a request for it but so far it has not been implemented and not sure if they intend to implement. As well it does not do everything Mindbody does.

Quality software for the price!

Commentaires : Other than the con, I can overlook it and still think this is a good product!

Avantages :

The price can not be beat. I have worked with perfectmind and they are a nightmare to deal with. Rhinofit answers all my question at a timely manner.

Inconvénients :

That you have to manually go into a person profile, type in the product they are buying, figure out what the cost is before tax, then add the 8.25 tax, and then press another button to charge them with a debit/ credit card or a EFT.

RhinoFit Review

Avantages :

Very affordable regardless the size of your business. Great customer service!

Inconvénients :

Unable to create and save personalized automated emails. Mobile app needs a lot of work -- buttons too small for those with large fingers, is identical to website. needs to be simplified. Need to have a discount code option at checkout to reduce the workload on the seller.

Really enjoying the use of this software. Best value for fitness software.

Avantages :

The software is easy to use and allows for easy access for my clients. The learning process was quite easy and didn't require intense training.

Inconvénients :

I really enjoy this software but wish I had the ability to customize with an app. To be able to use my own branding will make this software perfect.

Customer service and software is BAD

Commentaires : I was very displeased and stressed every day with RhinoFit

Avantages :

There wasn’t much of anything that I liked

Inconvénients :

The customer service was horrible people are very rude. They don’t explain the software to you, they rushed through on boarding. When I signed up I was promised things that I never received. Their merchant that they partner with our horrible with bad rates and stupid fees that other merchant the accounts don’t have

Rhinofit Overall Reviews

Avantages :

Easy to use and set up. Allows for reservations prints out tax and sales totals

Inconvénients :

-glitches often and have to refresh screen a lot to get latest updates for classes...at least 1-3 times per week members complain about this -doesn't allow for classes to be changed in any way within a particular order...for instance have to manually put in change of instructors for a date range and if removed it removes the whole lot. (another huge issue) -doesn't keep emails sent out in order to be able to look back on (this is a huge issue) -wait lists aren't efficient enough...not everyone gets the notification -advertised customer service 24/7 is not available 24/7 -no option to keep personal training appt's and invoicing...this would be a huge help -need more reports for sales in particular categories

Much better than MindBody for Martial Arts Schools

Commentaires : We're a school of traditional Japanese karate in Alexandria, VA and had used MindBody (MB) for five years before switching to RhinoFit in January 2017. We left MB because for two reasons. First, their monthly software and app fees (exclusive of credit card processing fees) to us increased from $ to $, yet in five years they did nothing to enhance the software features for martial arts clients. Second, as MB is extremely difficult to navigate, even experienced clients (like us) must call technical support weekly to receive guidance on how to utilize the software. Although through September 2016, waiting times for tech support were no longer than 12 or 15 minutes, thereafter, waiting times increased to between 30 and 90 minutes. Of course, we couldn't run our business under such conditions. So, we did a lot of research and concluded that RhinoFit would be best for us. After several weeks our conclusions are: (1) RhinoFit offers the powerful reporting capacity that we required, as well as WOD and other features that make running a martial arts business easier. (2) The transition to RhinoFit has been easy. We paid a $ fee for them to upload spreadsheets that we downloaded from MB. We had to manually input our students contracts and payment data, but RhinoFit does not lose points on this because we have found no software vendor that offers this service. (3) Our monthly fees to RhinoFit are less than 10 percent of what we used to pay MB. (4) Best of all, in these first weeks of using RhinoFit, there have been plenty of times when we didn't know how to use the software. After five years with MB, our natural inclination was to call tech support. However, we have found that we are able to figure out how to use RhinoFit on our own because its software is intuitive! (5) When we can't figure things out on our own and need to call RhinoFit, they pick up the phone after two or three rings between 9:00am and 5:00pm EST. No more waiting for a half hour, an hour or longer. In sum, in terms of ease of use, features and cost, we find it extremely hard to imagine any martial arts school choosing MB over RhinoFit. It's truly a no-brainer. Best of luck!

Avantages :

RhinoFit offers an array of features that make it easy to run a martial arts school. It is intuitive and easy to use. It is reasonably priced.

Inconvénients :

RhinoFit does not offer a branded app.

Fails in every category outside of "ease of use"

Commentaires : I realized not to trust them at their word.

Avantages :

It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you.

Inconvénients :

Having been assured those charges only start after the aforementioned client/sales targets are met, I assumed I still would have time to build a client base before the charges began. What they don't tell you is that the "free until you reach X" policy doesn't really exist. The moment you get CC processing in order to build said clients, you have to pay. Customer service will effectively disappear if you have any complaints about it, so don't count on getting timely responses, either. That means you'll likely end up getting charged for a second month even if you're no longer using their software. Their system also appears like a first year web dev student created it. Very "Microsoft Word" looking...and there's not much you can do to make it look any better. There was even an occurrence where the sign up form on my website was coded incorrectly and bits of code were visible on the form. I strongly recommend taking your business elsewhere. There are other services that provide A LOT more value for about the same price point - some are even cheaper. And, from what I've experienced, other services don't con you into giving them your hard earned money.

Good service but some simple tweaks could make it SO much better.

Commentaires : Ok so far. But i find it difficult to select classes with the surface area being so small on the calendar.

Avantages :

Simple to use, good price. Easy to add members.

Inconvénients :

I dont like that there is no credit system. Meaning that if a client books a session and does not show up there is no way of penalising them. I think there should be a feature where we can mark that client as 'not attended' and in turn it then charges them one of their paid credits. So if a client has 12 credits per month and they dont show up they get charged a credit even if they havent used that class. Then if they do it 3 times in the space of a month it stops them from booking in so that they have to contact the admin staff to get back to using their credits.

Happy with RhinoFit!

Commentaires : The customer service has been great! I usually communicate via email. They answer my question and at times check in with me and/or offer discuss via phone.

Avantages :

This is the first product (gym management) system I've used. I'm happy with it. It has features I have not used YET. Important to me is the customer service - I can reach someone and/or they respond to an email which they do with in the day or early the next day and that is greatly appreciated.

Inconvénients :

Wish there was an easier way to load workouts. The manual could use some work. I like to be able to find my answer in a manual before I reach out to someone.

Feedback your request

Commentaires : I would like to see more sure friend help section. Other then that i have no other comments are this time.

Avantages :

Its easy to use and not over load with options that we don't use.

Inconvénients :

The app is lacking several features for our athletes to add addition workout information.

Finally someone got it right!

Commentaires : In ten years as a gym owner, we have used every major brand of Client Management Software. This transition has by far been the easiest and cleanest. If you want to make it even easier, take them up on their ridiculously inexpensive setup fee and just send your old database over. RhinoFit so far is proving to be an excellent portal for our memberships and retail while simple and easy to manage for the staff. (We do not use the athlete performance tracking features, full disclosure, nothing bad just happy with our current)

Avantages :

Menus are clear and intuitive. There is a real sense of sticking to what matters and eschewing the fluff and things that go ding. Customization might not be as high as some other systems, but fewer weeds as well. When we were setting up our account, I had Jury Duty and programmed all of our membership offerings on the phone app in just a couple of hours. Responses via e-mail and phone support have been timely and helpful.

Inconvénients :

Some of the supporting videos and help database are not completely up to date yet. but like I said above my questions were answered promptly and correctly

Worst software and customer service EVER

Commentaires : We did a free trial with Rhinofit after buying a new gym. The software was VERY basic and the on-boarding process was terribly run. We were going to have to manually add all clients and biking information because we were told the keys could not imported. We decided to move away from this software and Rhinofit refused to refund our monthly dues and also charge us a termination fee upon exiting . The staff was very rude and did not seem interested in improving the software. They were more concerned about the building software on the back end because it is owned by a credit card processing company! I would never recommend this company to anyone

Avantages :

No features we really liked. Very poor software

Inconvénients :

Lots of broken links, poor functionality, financial reports were terrible

Years of Great Service

Commentaires : Put simply, it works. We never have problems with receiving payments, tracking members (who check in), and making sure the membership/payment aspects of our operations is working.

Avantages :

It works. We've used RhinoFit for about 4 years now, and it works as it should, helps us keep our business running, and I love it.

Inconvénients :

Workout tracking is not really functional. I also wish our members could check in on their phone.

Good

Commentaires : Rhinofit is good, we like it very helpful but somehow there is always something that we don't understand or something that wasn't like what we wanted. But the good thing is, we always contact the customer service and they are pretty helpful to solve the problem.

Avantages :

Can access anything we need, the software has the records.

Inconvénients :

Is not that easy to understand for any other needed. like, let say we would like to set up a signature or email header on the system. But is kinda hassle where we have to contact the customer service.

Software Good But Needs Upgrades

Commentaires : The main benefit of RhinoFit is making it a simple process to link a member's payment profile with another. THis way, we don't have to enter the information twice.

Avantages :

From an owner standpoint, I like the reporting and the scheduling of classes.

Inconvénients :

I don't like that there is no direct link to my phone from the RhinoFit Calendar to my google calendar. We live by our phones so this is a MUST HAVE feature. Second, there needs to be a NEW MEMBER link. RXGym had this feature and helped capture any potential members information or to sign up for a class. It is time consuming to have myself or one of my staff go in and have to go add a person right before class time. These two features are VERY important to my business so if these cannot be acheived soon i maybe shopping around

Great starter

Commentaires : RhinoFit has given us a way to track is signed up for & coming to the gym.

Avantages :

The cost-to-benefit ratio is just too good to pass up, giving my company all that we need for a price we can afford.

Inconvénients :

There are some end-user features I feel are missing, primarily around membership management.

Affordable Gym Mgmt

Commentaires : Helps run the gym smoothly. And at the end of the month, when you get your bill, you're glad you choose RhinoFit over ZenP or Wodify

Avantages :

Low Price, great basic functionnalities & reports easy to use

Inconvénients :

Heavy and laggy Interface, overall navigation heavy, many clicks

Great Service

Commentaires : Very helpful staff. Simple and user friendly platform.

Avantages :

Ease of use, and I really like the Rhino.

Inconvénients :

It would be cool to link our workouts with the software, to keep customers interacting online.