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Logiciel de salle de sport facile d'utilisation destiné aux salles de sport, d'entraînement et de fitness de tous types.

En savoir plus sur RhinoFit

Avantages :

I like the easy accessibility of the software. In addition, the added features they continue to update it with.

Inconvénients :

The inability to capture reporting over time and handling of recurring memberships.

RhinoFit - Notes

Note moyenne

Facilité d'utilisation
3,9
Service client
4,1
Fonctionnalités
3,7
Rapport qualité-prix
4,2

Probabilité de recommander le produit

7,4/10

RhinoFit a reçu une note globale de 4,0 étoiles sur 5 d'après 264 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (264)

Scott
Scott
Solutions Architect (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Price! Great Product

5,0 il y a 5 ans

Avantages :

Billing and automation. It is nice to have the system automatically handle payment processing as well as communication automation!

Inconvénients :

The software does not handle multiple users part of the same family with different membership types. I would like to see 1 user portal for family administration of different memberships.

Jason
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

RhinoFit Review

5,0 il y a 4 ans

Commentaires : For all aspects stated above, I am still happy with RhinoFit, but again becoming a little more user friendly with CrossFit gyms needs and wants would benefit both sides.

Avantages :

Now that I have everything set-up I believe this software helps my staff and my membership population greatly on a daily basis. We use it for wod posting,on our website,on the app and on a large screen at the gym. We use the app for reserving class times this helps coaches to prepare for class size, we track attendance. We also use this software for all our credit payments. I believe it serves its purpose well

Inconvénients :

I wish the software had a bit more ease of use, and user friendly applications with-in a CrossFit gym setting. Example: I wish my athletes could see a real time daily leader board. this would get my members to use your app more and they would become more invested.Most all of them use another app like Wodify or beyond the Whiteboard, or Triib to keep track of benchmarks, weightlifting maxes and wod tracking. Upgrading this end of you service would keep me around longer. I strongly recommend your software to others, but they also usually ask about the ease of wod tracking and a leaderboard.

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Jason, Thank you for your feedback! We are planning on adding a Leadership board in the near future. We will make sure you are one of the first to know! Again, thank you for your continued support. Team RhinoFIt

Jim
Founder (É.-U.)
Formation professionnelle et coaching, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Could Be Better

3,0 il y a 7 ans

Commentaires : Their are functions that I have been asking for over a year that still seem to be a miss. If they are there, then the Customer Support is missing. I am not just whining about this. I have always felt that when I call, I am putting the person out. Most recently I asked about having the ability to create a membership with a start and end date. I called customer support to see if the new RhinoFit did this. She did not know how it could be done and said she would call back and follow up. this was over a week ago and I have not heard anything. I have asked if the platform could have a selection to pay a bill out of Credit. I have clients who will pay ahead of time and I put it in as a credit. Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet. The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know. I understand we get what we pay for. I have begun the process of looking into other systems since I am entering a slower time of my business. I have to consider the price point of a system that hits more of what we need. The cost of changing is high because of the time it will take. I would like this platform to be it and we keep using it. The problem is we don't get great customer support and the functions are limited when it comes time to creating memberships, sending targeted e-mails and tracking payments made.

Avantages :

It is inexpensive.

Inconvénients :

The biggest issue I have is in the creation of a membership, I can't have a person "join" on a date and have that membership end on a specific date. I have programs that work with the season and time of year. My "In-Season Player Development Program" for example will end at the end of February. Regardless when a member joins. The program should end and NOT Auto renew. But if I select NOT Auto renew, I don't get the monthly billing.

Réponse de l'équipe de RhinoFit

il y a 3 ans

Hello Jim, We are sorry to hear that you were not previously happy with RhinoFit. We are happy to let you know we have added many features since you stopped using the software. If you would like to schedule a demo to see the new features, please give us a call at 1-866-858-0304 or vist: https://www.rhinofit.ca/schedule-live-demo/ Thanks! Team RhinoFit

John
Commercial Gym Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Door Access Control Troubleshooting

5,0 il y a 3 mois

Commentaires : Overall Happy!

Avantages :

As with all technology you sometimes run into issues. We are a 24/7 access Gym so our door access control is extremely important. We recently had a few problems but with the support of [sensitive content hidden] we resolved the issues. Great all around system!

Inconvénients :

No weekend phone customer service for a company the provides 24/7 door access control systems.

William
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Love it

5,0 il y a 4 ans

Commentaires : Great software, great features, needs some functionality and streamlining customizations for clients.

Avantages :

This system is very functional and scalable. You don't get charged extra for having more members and they have a lot of features built-in. Definitely, recommend them.

Inconvénients :

Some features are limited. Like having to go from page to page to get contact information for people with failed payments. Not a deal-breaker but kind of a headache since going back will refresh your previous page to the beginning. I usually have to create multiple tabs.

Réponse de l'équipe de RhinoFit

il y a 4 ans

Thank you for your feedback. We are ecstatic to hear that RhinoFit has been a great fit for your business! I will add the request to our feature request list to be able to send an email reminder directly from the failed payment page. Did you know we have a referral program? If you refer us, once the account signs up, you will be given a credit for one month free of RhinoFit! You can even add a referral badge to your website for a referral to click and sign up. We appreciate your support and look forward to a long-standing relationship with you. Sincerely, Team RhinoFit

Stephanie
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

RhinoFit

3,0 il y a 4 ans

Commentaires : Overall we have had a good experience. Payment takes about 2 days through Gulf Management System which for a business is a little too long.

Avantages :

I like the easy accessibility of the software. In addition, the added features they continue to update it with.

Inconvénients :

It is not very client friendly. It would be great if they would move towards a more client centered application for our members in terms of client retention emails (there's a cap on automatic emails), maybe even including an automatic texting system, an easier way for people to schedule classes.

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Stephanie, Thank you for taking the time to provide feedback! I am going to email you directly for your input on what other automated emails you would like to see. Thanks! Team RhinoFit

Lisa
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

The good and the bad

3,0 il y a 4 ans

Avantages :

When the software runs, it does the basics well. For a gym management system it does the basics well.

Inconvénients :

My members often complain about the app not working. They are unable to utilize the data features or reserve classes (which is hard on the coaches). The software has completely shut down before leaving me (the coach) with the ability to view the programmed workouts. I’ve learned to just take photos of all the workouts in case the software goes down again. On that particular occasion I immediately emailed RhinoFit, but got zero response.

Liz
Administrator (Canada)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Rhinofit Easy to use.

4,0 il y a 4 ans

Commentaires : They get back to you quickly.

Avantages :

It is fairly easy to use compared to other software I have tried. This is important when getting other staff members to use it too.

Inconvénients :

There are a couple of things that I really wished it did like to be able to see/print out an itemized inventory report. I have put in a request for it but so far it has not been implemented and not sure if they intend to implement. As well it does not do everything Mindbody does.

Jeff
Jeff
Owner (Canada)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

RhinoFit Review

4,0 il y a 4 ans

Avantages :

Very affordable regardless the size of your business. Great customer service!

Inconvénients :

Unable to create and save personalized automated emails. Mobile app needs a lot of work -- buttons too small for those with large fingers, is identical to website. needs to be simplified. Need to have a discount code option at checkout to reduce the workload on the seller.

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Jeff, Thank you for your feedback! We are pleased to hear that RhinoFit is working for you.Did you know about the Promo codes you can setup and provide for the online store. Let us know if you need help! 1-866-858-0304 Did you know about our Referral Program? If you refer someone to signup with RhinoFit, you get a free month of the software! We even have an automated way to refer: Click on Setup > Referral Program and we provide a link to embed on your website. Thanks! Team RhinoFit

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Client manager for smaller/private clubs/studios.

3,0 il y a 5 ans

Commentaires : It's a great starter client manager for smaller businesses.
As an industry expert and a large club operator I found a few (simple) bugs when signing in prospects into our kiosk, lag in reporting, and false check in errors.

Avantages :

Mobile adapting- from cloud to phone abilities. The pricing is decent for what you can manage. Customer service reps are well versed but a bit slow to respond on critical issues.

Inconvénients :

A bit of a lag switching from screen to screen also reporting is quite slow to email. Kiosk reporting is tedious and a multi-step process. Calendar is only available on a monthly view, an option would be the weekly or daily view.

Abir
Owner (Canada)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Need upgrade and more self serve and identification sounds and bright colour coded spec

1,0 il y a 4 ans

Commentaires : Waiting until I find the time to switch to more functionality and customized software

Avantages :

Easy and limited but does not work well to keep everything recorded

Inconvénients :

Not able to get it to serve all my business and members need

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Abir, We regret to hear that you are not satisfied with RhinoFit. We would like to connect with you to get more details on the functionality you are needing. We also show you were not given an orientation, so hopefully, we have some of the features that you are needing. I will be sending a request to schedule a time to talk. Thank again for your feedback! Team RhinoFit

Tara
Owner (Canada)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Rhinofit Overall Reviews

3,0 il y a 4 ans

Avantages :

Easy to use and set up. Allows for reservations prints out tax and sales totals

Inconvénients :

-glitches often and have to refresh screen a lot to get latest updates for classes...at least 1-3 times per week members complain about this -doesn't allow for classes to be changed in any way within a particular order...for instance have to manually put in change of instructors for a date range and if removed it removes the whole lot. (another huge issue) -doesn't keep emails sent out in order to be able to look back on (this is a huge issue) -wait lists aren't efficient enough...not everyone gets the notification -advertised customer service 24/7 is not available 24/7 -no option to keep personal training appt's and invoicing...this would be a huge help -need more reports for sales in particular categories

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Tara, Thank you for your input. We regret that you have so many issues with the software. To address some of your concerns, you have the option of deleting only one occurrence of a class when you click on the class to edit the date/times, there is an option to delete and a menu that asks if you want to delete only class or multiple. Every email that is sent out of RhinoFit is saved on the Communication Center tab on the members' profile. We do not advertise 24/7 customer service, we only advertise 24/7 Access for gym owners to control their (door locks). Please let me know where you saw that so it can be removed. 1-866-858-0304. Please give me a call for any further assistance. Thanks, Team RhinoFit

Oleksiy
gym owner (Canada)
Sports, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Rhinofit Review

3,0 il y a 4 ans

Commentaires : It's ok. I would continue to use it

Avantages :

Price is very good. It works very well for what I need it to do.

Inconvénients :

I'd like to see a better user interface in schedule mode when viewing on the mobile device. Sometimes classes blocks look very small and it's hard to use it intuitively. I'd like to see more automated email options. Like for when someone finished their trial to have an email going automatically. Implementations of contracts when new members sign up. Also, I would like to see the ability to post different workouts for different classes on the same day. For example, when people click on CrossFit class they can see what workout we doing that and then display different workout for when they click for CrossFit lite.

Chris
Strength and Conditioning Coach (É.-U.)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Fails in every category outside of "ease of use"

1,0 il y a 5 ans

Commentaires : I realized not to trust them at their word.

Avantages :

It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you.

Inconvénients :

Having been assured those charges only start after the aforementioned client/sales targets are met, I assumed I still would have time to build a client base before the charges began. What they don't tell you is that the "free until you reach X" policy doesn't really exist. The moment you get CC processing in order to build said clients, you have to pay. Customer service will effectively disappear if you have any complaints about it, so don't count on getting timely responses, either. That means you'll likely end up getting charged for a second month even if you're no longer using their software. Their system also appears like a first year web dev student created it. Very "Microsoft Word" looking...and there's not much you can do to make it look any better. There was even an occurrence where the sign up form on my website was coded incorrectly and bits of code were visible on the form. I strongly recommend taking your business elsewhere. There are other services that provide A LOT more value for about the same price point - some are even cheaper. And, from what I've experienced, other services don't con you into giving them your hard earned money.

Réponse de l'équipe de RhinoFit

il y a 5 ans

I am sorry that you feel this way about RhinoFit. As the site states once you process $2500 or more in payments for a given billing period, you will be billed $57 USD per month thereafter. RhinoFit provides the most competitive features for the price and provides free trial offers of the software but not the merchant credit card processing as this is a separate service that is offered as a convenience to our clients for integration with their new RhinoFit business software systems. Thank you.

Larry
Owner (Head Coach) (Irlande)
Sports, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good service but some simple tweaks could make it SO much better.

3,0 il y a 4 ans

Commentaires : Ok so far. But i find it difficult to select classes with the surface area being so small on the calendar.

Avantages :

Simple to use, good price. Easy to add members.

Inconvénients :

I dont like that there is no credit system. Meaning that if a client books a session and does not show up there is no way of penalising them. I think there should be a feature where we can mark that client as 'not attended' and in turn it then charges them one of their paid credits. So if a client has 12 credits per month and they dont show up they get charged a credit even if they havent used that class. Then if they do it 3 times in the space of a month it stops them from booking in so that they have to contact the admin staff to get back to using their credits.

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Larry, Thank you for your feedback! If your members are on a single payment membership, it will give them a set number of classes. If they do not show up for a reservation, you can edit the number of classes they have left. We will add the feature request to have an automated option of freezing members from attending. Currently, you can do this but would have to view the report that shows when they reserve, but do not attend, and then put their membership on hold. This would restrict them from being able to attend. Please give us a call if you have any additional questions. Thanks! Team RhinoFit

Brian
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Feedback your request

3,0 il y a 7 ans

Commentaires : I would like to see more sure friend help section. Other then that i have no other comments are this time.

Avantages :

Its easy to use and not over load with options that we don't use.

Inconvénients :

The app is lacking several features for our athletes to add addition workout information.

Réponse de l'équipe de RhinoFit

il y a 7 ans

Hi Brian, Thank you for your feedback and continued support! We are please to let you know, by early January, we are adding a searchable, smart Wiki Helpdesk! We are excited and have been working hard to perfect it. It is designed to have help topics, tutorials, videos, etc. for not only you as the Gym Owner, but for Staff and Members as well. In addition, we are working on completing our Universal tracking system that will allow more customized workout tracking templates. Currently, the athletes can track their workout results with the WOD (Workout of The Day) system. Once they attend a class, they click "Track WOD" from the Student Website or the Mobile App and they can type in their progress for you to see in your RhinoFit. Let me know if there are any other questions you have. (866)858-0304 customerservice@rhinofit.ca Thanks! Elizabeth Toon Team RhinoFit

Brian
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Every time we log in we get ask to fill out a survey which we have done over a year ago.

3,0 il y a 5 ans

Commentaires : Mostly onlybilling

Avantages :

it is easy is to sign people in into class. Posting WODS are user friendly, Wod tracking could have more features based on CrossFit workouts. It would be nice if there were badly reminder set ups for members to add to their calendar the class times that the would like to attend for the week.

Inconvénients :

The set features as will as the member ship feature are not very user friendly. Also, the screen shut down quick often when logging members in manually. The app is not very user friendly we only have about 10% that even try to us it. The WOD list page is backwards we should always see the current weeks would without click on the sort button.

Matthew
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Finally someone got it right!

5,0 il y a 4 ans

Commentaires : In ten years as a gym owner, we have used every major brand of Client Management Software. This transition has by far been the easiest and cleanest. If you want to make it even easier, take them up on their ridiculously inexpensive setup fee and just send your old database over. RhinoFit so far is proving to be an excellent portal for our memberships and retail while simple and easy to manage for the staff. (We do not use the athlete performance tracking features, full disclosure, nothing bad just happy with our current)

Avantages :

Menus are clear and intuitive. There is a real sense of sticking to what matters and eschewing the fluff and things that go ding. Customization might not be as high as some other systems, but fewer weeds as well. When we were setting up our account, I had Jury Duty and programmed all of our membership offerings on the phone app in just a couple of hours. Responses via e-mail and phone support have been timely and helpful.

Inconvénients :

Some of the supporting videos and help database are not completely up to date yet. but like I said above my questions were answered promptly and correctly

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Matthew, Thank you for taking your time to review RhinoFit. We are ecstatic that the software is meeting your business needs. We are continuously constructing new, useful information in our Knowledge Base. In addition, we have near-future plans to publish updated video tutorials. Thanks again for your feedback and patronage! Team RhinoFit

Kennedy
Trainer (Canada)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Worth it!

5,0 il y a 4 ans

Commentaires : Rhino fit has helped my company do much we tried 3 other programs but Rhinofit has been the most benofficial to my company.

Avantages :

It's so easy to set up and to use. It's not complicated at all. It's worth every penny you pay for it my company has been using Rhinofit for 3 years now and have never had a problem!!

Inconvénients :

It's a little on the on the expensive side but it's worth every penny. One complaint I do have is that billing is hard to change if your changing it for someone.

Teresa
Gym owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product!

4,0 il y a 5 ans

Commentaires : The support staff is excellent. Every time I call for help I never get put on hold. The software is easy to use. And the cost is great!

Avantages :

It’s easy to use and it has a lot of great features. The dashboard is laid out neatly. Each member has a dashboard that’s easy to understand.

Inconvénients :

Going back to recharge those who have a failed charged is confusing. The kiosk doesn’t give me an accepted sign when people pay for drop ins. I would like to know for sure if a payment went through

Réponse de l'équipe de RhinoFit

il y a 5 ans

Thanks for your review of RhinoFit Teresa! We're happy to hear you're having a great experience with us.

Alex
Director (Canada)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

4,0 il y a 5 ans

Commentaires : I have been a customer of RhinoFit for a very long time... probably one of the originals. I enjoyed watching the software develop over the years.

Avantages :

The software is fine, it does what we need it to do.

Inconvénients :

Like virtually everything on earth, there is room for improvement. It I’m satisfied for the most part.

Réponse de l'équipe de RhinoFit

il y a 5 ans

Hi Alex, thanks for your great review of RhinoFit and for being a longtime client of ours! We're so happy the software has helped you manage your CrossFit gym. We have some new software integrations coming in the next few months we think you will enjoy, so stay tuned!

Scottie
Owner (É.-U.)
Sports, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

RhinoFit Dojo Necessity!

5,0 il y a 5 ans

Commentaires : RhinoFit software enables us to track student progressions, log WODs and manage overall attendnace of students and instructors. It has proven to be a valuable tool that we use for accounting, payroll and student retention.

Avantages :

The product is simple and easy to implement. Our dojo was able to convert and begin using the software within one business day. It was literally an overnight turnaround.

Inconvénients :

The software lacks an ad-hoc notification system. We would love to be able to flag students so that when they log in at the kiosk they are presented with a custom message that we have flagged them for. This single feature would make the RhinoFit software a total package!

Ruth
manager (Canada)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

review from Forever Fit

3,0 il y a 4 ans

Avantages :

on a day to day basis most of what we do the software is easy to use.

Inconvénients :

Some features for example the notification for the miss you email still get sent out even when Member is on a hold. The software should be able to pick this up and make adjustments.

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hello Ruth, Thank you for taking the time to provide feedback. We have a request in to update the automation for the members on hold. I will contact you once this is complete. Team RhinoFit

Marc
Coach (Nouvelle-Zélande)
Santé, bien-être et fitness, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Heavy and a little clunky

3,0 il y a 2 ans

Commentaires : medium, 6 to 7. It works, but it could be sooo much better.

Avantages :

The integration with Ezidebit was one of my main considerations to purchase Rhinofit

Inconvénients :

Clunky and too rigid. For instance, deleting invoices in bulk (or accepting, changing etc), creating custom reports etc. There's a lot of functionality, but not the stuff I need. Also the app is a bit heavyweight, and hard to use on mobiles. Painful, is how my members describe it. There's some black magic going on in terms of the actual processing of payments that could do with more visibility (rejects, retries, etc)

JOHN
coach@grapplingsports.com (É.-U.)
Sports, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect gym management software

5,0 il y a 4 ans

Commentaires : RhinoFit is a great product to run your gym. It has everything you need to manage clients and the daily gym operations.

Avantages :

It has useful tools for managing schedules - both group and private training, student management, workout of the day, and payment processing - for tuition and item purchase.

Inconvénients :

There are so many features that it can be overwhelming at times.

Réponse de l'équipe de RhinoFit

il y a 4 ans

Hi John, Thank you for your feedback. We are pleased to hear that you are enjoying RhinoFit. If you like, you can go to Setup > Menu Options and hide some of the features that you don't use. Thanks again, Team RhinoFit