Avis clients sur NinjaOne

Ninja RMM, un produit en constante evolution

Commentaires : Au déla du produits qui fonctionne tres bien, nous avons découvert une équipe réactive et a l'écoute de nos demande, plus qu'un fournisseur Ninja est un partenaire fiable

Avantages :

Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.

Inconvénients :

L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.

Rc Group

Avantages :

A chaque mise à jour des évolutions pertinentes

Inconvénients :

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Répond aux attentes

Commentaires : Le support technique est très réactif, le commercial est également présent lorsqu'on en a besoin. Super équipe dans l'ensemble !

Avantages :

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients :

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Simple et efficace

Avantages :

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients :

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Best-in-class RMM for internal IT Departments

Commentaires : Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Avantages :

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Inconvénients :

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives envisagées précédemment : Datto RMM, Syncro et N-central

Pourquoi passer à NinjaOne : We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Best RMM tool on the market

Commentaires : I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Avantages :

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Inconvénients :

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives envisagées précédemment : Atera et Kaseya VSA

Pourquoi choisir NinjaOne : spiceworks wasn't accurately keeping my hardware up to date.

Logiciel antérieur : Spiceworks

Pourquoi passer à NinjaOne : Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

My Experience With NinjaOne

Avantages :

With NinjaOne, we have best features for remote access and control It comes with amazing security features and is easy to use too

Inconvénients :

NinjaOne has outdone our expectations. No issues whatsoever

their SMS login is not working - no fix from their support in timly manner

Commentaires : not good, major issues should be fixed at the time and not dragged out,

Avantages :

their is not a lot - I'm not impressed by their lack in support.

Inconvénients :

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Ninja RMM was what we were waiting for

Commentaires : From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Avantages :

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Inconvénients :

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternatives envisagées précédemment : Datto SIRIS

Pourquoi choisir NinjaOne : We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Logiciel antérieur : Datto SIRIS

Pourquoi passer à NinjaOne : Because the ease off use, and Ninja is way more faster with applying tasks or commands.

Great RMM with additional capabilities continuously added - Great price!

Avantages :

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Inconvénients :

Nothing - usually there is something, but I have no cons.

Huge bang for your buck!

Commentaires : We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Avantages :

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Inconvénients :

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Alternatives envisagées précédemment : GoTo Meeting

Pourquoi choisir NinjaOne : We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Logiciel antérieur : TeamViewer et Avast Ultimate Business Security

Pourquoi passer à NinjaOne : GoTo/Join were both more expensive and less responsive.

Awesome RMM Product

Commentaires : NinjaRMM has given us the tools to be able to view our clients technology stack from a distance, and then be able to work with them on current and potential issues. Before this, all issues would come up out the blue and take us by suprise, ruining our current workflow. No more! This product is seriously great, and I don't think we could operate at the level we do without it.

Avantages :

The reporting tools and level of infomation we get on each device is all we could ever need. Being able to update systems with a few clicks has saved hours of our time.

Inconvénients :

The thing I like least is that we didn't find this product earlier!

Alternatives envisagées précédemment : N-sight

Pourquoi passer à NinjaOne : When we approached Ninja about their product, they were upfront, friendly and really sounded like they wanted us onboard and to pick their product. They also helped out greatly during the trial period and answered any questions we had.

Revolutionary RMM

Commentaires : NinjaRMM as completely changed our business, by allowing us to manage all endpoints and have great reporting that we can share with our clients driving efficiencies and sales opportunities that we were missing before.

Avantages :

The ease of use and rate of development is amazing. The interface is powerful but so simple, we don't really need to train new staff what to do as it's so intuitive.

Inconvénients :

Compared to some other RMM solutions it can still be a little limited with some features but these are being developed at a rapid pace and they have a clear roadmap.

Alternatives envisagées précédemment : Kaseya VSA

Pourquoi passer à NinjaOne : We were using Kaseya prior to switching to NinjaRMM and changed for ease of use and integrations that revolutionised our RMM usage.

NinjaOne - NumberOne!

Commentaires : Ninja is one of if not the best platform I use daily. Of the 20-odd platforms and tools I regularly use, Ninja is the most user-friendly, robust, dynamic and comprehensive. If you're in the market for an RMM - Go with NinjaOne.

Avantages :

Ninja RMM is so simply and straight forward to use, however is jam-packed with vital features any serious MSP utilises. I live in Ninja and would be hard-pressed to find a better tool to replace it.

Inconvénients :

The only issue I have come across is that I had a little bit of trouble changing the display mode. Such a minor, almost non-issue, that is how great this RMM is.

Best RMM out there!

Commentaires : We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

Avantages :

Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

Inconvénients :

We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

Alternatives envisagées précédemment : N-central, Kaseya VSA et ConnectWise PSA

Pourquoi passer à NinjaOne : Ease of use and general management was less intense. Ninja RMM also had a great support team based in the US that is always extremely helpful.

Get the job done

Commentaires : Ninja is aggresively customer focused - as it should be.

Avantages :

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Inconvénients :

Anything can be improved. Some aspects of the interface could be tweaked.

Optimizing time while NinjaRMM does routine work for us

Commentaires : Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM

Avantages :

Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.

Inconvénients :

It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon

Great product

Commentaires : again great, lightweight, and working product

Avantages :

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Inconvénients :

Nothing really to report here, everything (fortunately! XD) works

Alternatives envisagées précédemment : Autotask PSA

Pourquoi passer à NinjaOne : It offered all we needed from get go, so we didn't even bothered checking alternatives.

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Commentaires : Proactive service
Real time issues detection
Scheduled action Win a lot of time !

Avantages :

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Inconvénients :

- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers

Excellent RMM for newcomers and experienced in the industry

Commentaires : The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

Avantages :

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

Inconvénients :

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.

Alternatives envisagées précédemment : N-sight

Pourquoi choisir NinjaOne : Price-point and TeamViewer integration.

NinjaRMM caters to all sizes

Commentaires : Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!

Avantages :

Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.

Inconvénients :

I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.

Simple & Powerful

Commentaires : NinjaRMM has helped us keep on top of the status of all our Windows systems. It does this with a simple and intuitive interface.

Avantages :

This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor.

Inconvénients :

The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites. One other item that could be improved is to add the ability to send alerts to different emails, based on status.

It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

Commentaires : Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Avantages :

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand.

Inconvénients :

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Well-rounded and easy to implement

Avantages :

We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool

Inconvénients :

It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform.

NinjaRMM is the go to software for my business! I use this software everyday and love it!

Commentaires : The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one.

Avantages :

I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.

Inconvénients :

Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.