--- description: livepro : qu'en pensent les utilisateurs ? Lisez les avis clients sur livepro, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: livepro - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Outils collaboratifs](/directory/15/collaboration/software) > [livepro](/software/165150/livepro) # livepro Canonical: https://www.capterra.fr/software/165150/livepro Page : 1/9\ Suivant: [Page suivante](https://www.capterra.fr/software/165150/livepro?page=2) > Les outils collaboratifs de livepro donnent aux responsables un contrôle total pour examiner et autoriser l'accès afin de maintenir une base de connaissances fiable. > > Conclusion : 182 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise livepro ? livepro est la solution de gestion des connaissances idéale pour le service client, que celui-ci soit fourni au téléphone, en caisse, en interventions ou en libre-service client, en offrant toujours une réponse adaptée. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 182 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: livepro Knowledge Management - **Pays**: Sydney, Australie - **Entreprise fondée en**: 2001 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, grec, italien, néerlandais, portugais, russe - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Danemark, Finlande, Irlande, Italie, Norvège, Nouvelle-Zélande, Pays-Bas, Pologne, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - Alertes/Notifications - Bibliothèque de contenu - Catalog Management - Chatbot - Collecte de données multicanal - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion de versions - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des connaissances - Gestion des documents - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des utilisateurs - Messagerie instantanée - Mise en forme de texte - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Stratégie de marque personnalisable - Tableau de bord - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (11 au total) - AI Assistant - AI Bots - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - NiCE CXone - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils collaboratifs](https://www.capterra.fr/directory/15/collaboration/software) ## Catégories connexes - [Outils de Knowledge Management](https://www.capterra.fr/directory/30094/knowledge-management/software) - [Systèmes de gestion de contenu](https://www.capterra.fr/directory/10007/content-management/software) - [Logiciels de bases de connaissances](https://www.capterra.fr/directory/32454/knowledge-base/software) - [Outils de chat avec IA](https://www.capterra.fr/directory/31596/conversational-ai-platform/software) - [Outils collaboratifs](https://www.capterra.fr/directory/15/collaboration/software) ## Logiciels similaires 1. [Confluence](https://www.capterra.fr/software/136446/confluence) — 4.5/5 (3671 reviews) 2. [Microsoft SharePoint](https://www.capterra.fr/software/1167/sharepoint) — 4.4/5 (5421 reviews) 3. [Notion](https://www.capterra.fr/software/186596/notion) — 4.7/5 (2718 reviews) 4. [Guru](https://www.capterra.fr/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.fr/software/153140/connecteam) — 4.6/5 (5120 reviews) ## Avis ### "Positive Experience with a Wonderfully Successful Launch\!" — 5.0/5 > **Kristin** | *26 décembre 2025* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. Feedback included phrases such as: "This is the first time I've been able to search and find what I needed in real-time\!" "Thank you for a tool that we actually use throughout our shift each day\!" > > **Inconvénients**: From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching\! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success. > > Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable. Our agents are the first point of contact for customers, and we want to make sure they have the most up-to-date information, as processes, products, and details can change quickly. Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. From contract signatures to implementation to launch, we have felt supported and have a true partnership with livepro. ----- ### "A Purpose Built KMS That Makes A Difference" — 5.0/5 > **Samantha** | *17 novembre 2025* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model > > **Inconvénients**: It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier. > > The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool. ----- ### "Livepro implementation" — 5.0/5 > **Annie** | *10 mars 2026* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: We went live with Livepro six months ago. I have been very impressed with the support we continue to receive. As with any project, we continue to identify opportunities to improve the outcome. \[sensitive content hidden\] has been by our side helping us make the most of their platform for our employees since going live. > > **Inconvénients**: We had some difficulty getting SSO set-up. We were able to work through the issues but it took longer than expected. > > I believe Livepro to be a great value and the support you receive while implementing and afterward is wonderful. ----- ### "Great tool overall but could be smoother." — 3.0/5 > **Lucy** | *13 août 2018* | Cabinets médicaux | Taux de recommandation : 6.0/10 > > **Avantages**: Thorough and regularly updated. Carina is fantastic with her speedy replies. > > **Inconvénients**: Bit too clunky, could be smoother to use. > > Overall its a fantastic tool that does contain all the information and is updated regularly by the wonderful carina. It just be improved by improving the navigation with less steps, and perhaps organising as a decision tree where you work backwards. Ie. US Chest Wall - then find the clinics that offer it. ----- ### "Livepro is an excellent knowledge management system" — 5.0/5 > **Patrick** | *7 octobre 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Livepro has been an excellent knowledge base for the organization. It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system. > > **Inconvénients**: We have not identified a lot of cons about livepro. The system is easy to use and we have received excellent support. The default templates in the system are somewhat plain and utilitarian, but that has worked adequately for us. > > Overall, our experience with livepro has been very positive. The system is reliable and offers all the functionality we would expect out of a modern knowledge management system. The Rocket feature is an added bonus. The best part of working with livepro has been the excellent relationship management and service support that the team has provided consistently since day one. ----- Page : 1/9\ Suivant: [Page suivante](https://www.capterra.fr/software/165150/livepro?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/165150/livepro) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées