Avis clients sur Zipwhip

Logiciel de service client

Avantages :

C'est un très bon produit du service client permettant aux entreprises de communiquer avec leurs clients en les lignes fixes et des numéros gratuites également . Avec une très bonne qualité d'interface utilisation. J'adore

Inconvénients :

C'est un très bon produit et je n' ai pas eu de problème mais dommage c'est disponible pour tout les pays

Texting customers couldn't get much easier

Avantages :

We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.

Inconvénients :

The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.

Very Basic

Commentaires : Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.

Avantages :

I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.

Inconvénients :

I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.

Fairly easy to use

Avantages :

Ease of use and consistency; good Chrome extention

Inconvénients :

A bit outdated user interface but it works

Past Zipwhip User

Commentaires : Over all a good experience with Zipwhip. Would have continued to use if it wasn't for the new 10 DLC policy. Which was not implemented by the company.

Avantages :

When we first started using Zipwhip it was wonderful. Very user friendly and reliable.

Inconvénients :

The largest problem we had was when the 10 DLC was required. It was nearly impossible to get support to help with this issue.

Great Platform and Helpful Support

Commentaires : We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go.

Avantages :

It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing!

Inconvénients :

They are being cancelled and will not available soon :( LOVED ZipWhip!

Nice to set-up landline texting, but messages weren't always getting delivered

Commentaires : It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.

Avantages :

This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.

Inconvénients :

We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.

I wish ZipWhip was here to stay

Avantages :

Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos

Inconvénients :

I wish there was RCS integration. I wish there was a location request feature

Exactly what I was looking for

Commentaires : Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly.

Avantages :

Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly.

Inconvénients :

There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it

Great software that went away for no reason.

Commentaires : Pretty good. Easy to use.

Avantages :

What separated Zipwhip from most of their competitors is that you did not need a new SMS number. Instead, you could make your main landline text enabled. The service worked well and was not expensive.

Inconvénients :

For some reason Twilio decided to buy Zipwhip and shut it down. Zipwhip is going away as a service at the end of the year. I have switched to one of their competitors but the interface is terrible.

Zip review

Avantages :

Very user friendly and easy to use; straight forward

Inconvénients :

the character limit for texts made it a little annoying when sending anything over 600 characters

We used a free trial version of ZipWhip for 30 days

Commentaires : I would definitely recommend this product. I really liked how user friendly it was. We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team. They were friendly and always available for help. They really wanted us to make the most of the product and were open to any changes or ideas we had to make it even better.

Avantages :

I work at a small clinical research site, and a huge part of our job is making sure that our patients can get in touch with us if they need us, and that we can get back to them quickly. We have a database system that allows us to text our patients, but the notification that the patient has texted us back only comes to us via email. ZipWhip allows us to get the notification right on our desktop. This was really helpful, because if a patient reached out to us and we were working on something else, we still got that notification. We also like that we could send text messages at a certain time. For some of our visits, patients need to fast, so being able to set up a scheduled text message to remind patients of that was really great. This way we at the site didn't forget, and neither did the patient.

Inconvénients :

One thing that was tricky - and it was no fault of ZipWhip - was that patients were getting texts from us from two numbers - the ZipWhip number and the database number that we had previously used. We would really have liked to figure out a way to combine this information so that our patients didn't get confused, but this would require a lot of work.

Great way for businesses to keep in touch with clients

Commentaires : Overall it was great, very helpful.

Avantages :

Templates that autofill information from the contact (Name, Company, etc.). Also the scheduling feature is very handy.

Inconvénients :

It would be nice if there were an option that allowed responses to group texts go to everyone on the text. I can see why the default is that it doesn't, but sometimes we need to text multiple members of a family and it's problematic when responses don't go to everyone. Also, it would be nice if the scheduling feature included an option for recurring messages, it would save us a lot of time from scheduling the same messages week after week.

Great connectivity and enhanced customer experience with Zipwhip

Commentaires : We have better touch with customers. Our quality control has been automated through Zipwhip and now requires minimal monitoring.

Avantages :

We've been using Zipwhip for 4 years now and love the product. We thought it was amazing when we started, but the features just keep getting better and better. Our customers love the reminders and updates they receive and we are able to check in with staff regarding their schedules.

Inconvénients :

There isn't anything that our team doesn't like. It lets us do so much now that the text has been expanded and we can attach photos, etc.

Was Great -even though now it is obsolete - Trying to cancel was a hassle

Avantages :

Liked the desktop feature, the unlimited texts was a nice touch as well compared to most other companies.

Inconvénients :

Even though product is obsolete and we were forced to switch, canceling the subscription was difficult and got overcharged for the service. Very disappointing end to our relationship.

ZW experience

Commentaires : Great platform for quick responses from our reach outs.

Avantages :

Very easy to use. Good support on the rare occasions it was needed. Portability.

Inconvénients :

Sadly that we were not able to continue on with using it. Also did not seem to have options to change alert sounds, but that is it.

zip whip review

Commentaires : I really enjoyed Zipwhip because the group text feature was easy to access and I really enjoyed how you could see who replied back to a text.

Avantages :

I liked zipwhip because it was accessible and user friendly. When sending group chats to a mass group of people, it was easy to find and you are able to go through previous messages which is helpful. I also liked the replied to by me feature which made it easier

Inconvénients :

There wasn't something I disliked about Zipwhip, although what i think could have used improvement was the layout.

Best bang for your buck

Commentaires : 👍

Avantages :

Ease of use over multiple platforms. Never encountered any glitches

Inconvénients :

What’s not to like? Easy to setup and use

Review from User

Avantages :

How easy it was to navigate through the app

Inconvénients :

Sometimes the messages would not go through

Basics for a small team

Commentaires : We had a good experience with Zipwhip. We left it behind for a simpler more effective solution.

Avantages :

Zipwhip was our first foray into texting for sales and customer service. We learned a lot for little money.

Inconvénients :

Everyone shared the same number. It was difficult to tell customers and prospects apart and to route the text to the right team.

ZipWhip and Vet Med

Avantages :

I can contact clients with a texting, using platforms Beyond email and phone calls. It’s also able to be integrated with our software.

Inconvénients :

I’m not sure of a con that I can think of

Easy to use

Avantages :

Easy to navigate. Stores may contacts. Allows for a good number of characters per text

Inconvénients :

You had to mark as unread for it to stay highlighted

Every business should use this to text

Commentaires : We used to have to call everyone back and now I can just follow up via text.

Avantages :

Lots of great features and it's easy to use and set up. If you are a solo attorney or small firm, I recommend this to use your business number to text. We've been using it for over 3 years.

Inconvénients :

Not many complaints -- it's just like regular texting. The only issue is the desktop integration is sketchy, but the app works great.

Great texting program

Avantages :

Easy to use program to text with clients, view colleagues text lines.

Inconvénients :

Easy to read a message without realizing it and then missing the message.

Excellent Texting Platform

Commentaires : We are able to receive and send texts to clients in a confidential, convenience and affordable way.

Avantages :

- Easy to use platform - Manage contact options (individual or group, contact information) - Can be accessed in multiple platforms (Desktop, Ipad, Mobile) - Price

Inconvénients :

There is nothing we do not like about this software.