Avis clients sur Zipwhip

Logiciel de service client

Avantages :

C'est un très bon produit du service client permettant aux entreprises de communiquer avec leurs clients en les lignes fixes et des numéros gratuites également . Avec une très bonne qualité d'interface utilisation. J'adore

Inconvénients :

C'est un très bon produit et je n' ai pas eu de problème mais dommage c'est disponible pour tout les pays

Texting customers couldn't get much easier

Avantages :

We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.

Inconvénients :

The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.

Zip Whip and Twilio

Commentaires : We had tremendous use in our office with the product and was easy to use

Avantages :

The ease of texting customers and getting responses from our clientel base

Inconvénients :

That they discontinued it and twilio took over it and they did not offer an alternate

What about Zipwhip

Commentaires : It was very good. We were happy with the performance and pricing.

Avantages :

It worked as we expected and needed it to.

Inconvénients :

They went out of business or something happened and we needed to switch.

Nice to set-up landline texting, but messages weren't always getting delivered

Commentaires : It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.

Avantages :

This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.

Inconvénients :

We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.

Getting Whippy with Zipwhip

Commentaires : Overall, Zipwhip was good while it lasted.

Avantages :

While it was still around Zipwhip was easy. It had excellent search functions and nice scrolling to keep on top of messages coming in.

Inconvénients :

It did not have in the default program signatures, or timed messages, or the ability to see who had last answered.

Very Basic

Commentaires : Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.

Avantages :

I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.

Inconvénients :

I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.

Great Platform and Helpful Support

Commentaires : We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go.

Avantages :

It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing!

Inconvénients :

They are being cancelled and will not available soon :( LOVED ZipWhip!

Zipwhip best value for small office texting

Commentaires : Zipwhip is unmatched in affordability and service

Avantages :

Zipwhip offered straight-forward communication solutions at an affordable cost

Inconvénients :

I least liked that ZipWhip ended their texting software causing us to have to find another texting platform.

I wish ZipWhip was here to stay

Avantages :

Zipwhip is so easy to use, my grandmother can figure it out. I also love the ability to send MMS photos

Inconvénients :

I wish there was RCS integration. I wish there was a location request feature

Great software that went away for no reason.

Commentaires : Pretty good. Easy to use.

Avantages :

What separated Zipwhip from most of their competitors is that you did not need a new SMS number. Instead, you could make your main landline text enabled. The service worked well and was not expensive.

Inconvénients :

For some reason Twilio decided to buy Zipwhip and shut it down. Zipwhip is going away as a service at the end of the year. I have switched to one of their competitors but the interface is terrible.

We used a free trial version of ZipWhip for 30 days

Commentaires : I would definitely recommend this product. I really liked how user friendly it was. We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team. They were friendly and always available for help. They really wanted us to make the most of the product and were open to any changes or ideas we had to make it even better.

Avantages :

I work at a small clinical research site, and a huge part of our job is making sure that our patients can get in touch with us if they need us, and that we can get back to them quickly. We have a database system that allows us to text our patients, but the notification that the patient has texted us back only comes to us via email. ZipWhip allows us to get the notification right on our desktop. This was really helpful, because if a patient reached out to us and we were working on something else, we still got that notification. We also like that we could send text messages at a certain time. For some of our visits, patients need to fast, so being able to set up a scheduled text message to remind patients of that was really great. This way we at the site didn't forget, and neither did the patient.

Inconvénients :

One thing that was tricky - and it was no fault of ZipWhip - was that patients were getting texts from us from two numbers - the ZipWhip number and the database number that we had previously used. We would really have liked to figure out a way to combine this information so that our patients didn't get confused, but this would require a lot of work.

ZipWhip

Commentaires : It's been a great experience for us. The people we've worked with at ZipWhip have been great.

Avantages :

ZipWhip is easy to use and provides and affordable solution for two way texting with our listeners. Listeners are able to text to our 800 number, the number that they are familiar with and use for calling. Having texting is especially important for our station that is geared to the younger listener. They are much more likely to engage through texting.

Inconvénients :

Can't think of anything that we don't like. The recent upgrade to the software has made group texting easier which is a plus too.

Best Price for a Fair Platform

Commentaires : ZipWhip introduced our business to many features that elevated our standard for client communication at an amazing price point.

Avantages :

Prior to the acquisition, ZipWhip had by far the best price point for the features offered.

Inconvénients :

After being purchased, they divested their customer service to support the new platform offerings.

GREAT Messaging Tool, When It Works

Avantages :

ZipWhip syncs with our CRM and records all text messages within our software, which is very helpful for maintaining relationships with our valued clients. It allows you to store pre-populated text messages for those common messages, and allows you to schedule future text messages, ensuring our customers get the right message at the right time.

Inconvénients :

ZipWhip seems to malfunction frequently. We've experienced times where text messages did not go through for long periods, or their site will be down for long periods. This makes it hard to rely on when we use it for our daily communication.

Great connectivity and enhanced customer experience with Zipwhip

Commentaires : We have better touch with customers. Our quality control has been automated through Zipwhip and now requires minimal monitoring.

Avantages :

We've been using Zipwhip for 4 years now and love the product. We thought it was amazing when we started, but the features just keep getting better and better. Our customers love the reminders and updates they receive and we are able to check in with staff regarding their schedules.

Inconvénients :

There isn't anything that our team doesn't like. It lets us do so much now that the text has been expanded and we can attach photos, etc.

Works great when it works

Commentaires : Zipwhip is actively causing me business problems due to the fact they cannot support their product outside of regular business hours in the pacific time zone. They are an extremely risky solution provider if you intend to run the majority of your customer contact through SMS. And the ability to run the majority of your customer contact through SMS seems to be what Zipwhip’s “value proposition” is, so basically, don’t bother with these guys.

Avantages :

Easy to use, multi user single inbox for a “reception desk” type system.

Inconvénients :

Their customer service is nonexistent. If you have a problem outside of their normal business hours, too bad for you. Which is a fairly bitter pill when you have an established customer base accustomed to texting you, only to have some unknown error occur and be told by Zipwhip that someone will get back to you on Monday. Every software has bugs, but one should chose a partner based on how well they support you, and it appears support is a foreign concept to these people. It’s also the most expensive solution for this out there, and i have tried a few. I’ve switched to something 1/10th the price that does exactly the same thing, and i can get help with it on the weekend if so needed.

Great Service

Avantages :

Zipwhip is easy to use and good for any business

Inconvénients :

They ended the service we used. We would have continued to use them.

Fairly easy to use

Avantages :

Ease of use and consistency; good Chrome extention

Inconvénients :

A bit outdated user interface but it works

Great option for getting texts at a work line

Avantages :

I was shocked at how many people were texting an "office phone". I started receiving texts the day I turned this on, so I shutter to think of how many I missed prior.

Inconvénients :

This only does texting. I feel like current software options allow for texting/VOIP/etc all as one purchased service.

ZW experience

Commentaires : Great platform for quick responses from our reach outs.

Avantages :

Very easy to use. Good support on the rare occasions it was needed. Portability.

Inconvénients :

Sadly that we were not able to continue on with using it. Also did not seem to have options to change alert sounds, but that is it.

Good product does what it says

Commentaires : Ability to send and receive texts without owning a mobile device

Avantages :

I wont use a cell, so having people text me and then ask why I had not responded got pretty irritating to explain. My business number is all over the web and people assume you will respond to a text, so this is a must have for me.

Inconvénients :

The messages are restricted to 250 characters, not only is this a nuisance while sending but often incoming messages appear in sections and often in the wrong order. No support for short code texts, so I cant verify my number to sign up with online banking or zelle transfers, very annoying!

They Ripped me off over $600 dollars.

Commentaires : My overall experience with their management has been extremely bad. I would advise anyone looking into SMS service not to use Zipwip. They will play around with the contract and bill you month in and month out.

Avantages :

I liked the company's customer service via text.

Inconvénients :

What I did not like about this company was the management. I was overcharged by $600 dollars and plus. I requested service cancellation in January 2022, and they are continuing to invoice me as of now.

Zipwhip

Commentaires : Good. Our office used it dailey.

Avantages :

It was very easy to use and add new contacts

Inconvénients :

Texting multiple people wasn't an option and you couldn't schedule a text to go out either.

Was a Great Product

Avantages :

The ease of use when texting large groups of people.

Inconvénients :

That they were not renewing their licensing and sold the company.