Avis clients sur QReserve

Great tool with excellent customer service

Commentaires : Overall we've had a great experience with QReserve. The platform itself is very comprehensive and can fit practically any use case with enough tinkering with the settings, and the user-friendly interface meant our staff and general users got comfortable with the system quickly. By far the best part of using QReserve has been the team behind it - they are quick to respond to any questions about the product, and critical bugs or issues are rectified within days or even hours of being brought up.

Avantages :

Huge assortment of features and functionality, comprehensive documentation, and a development team that is very quick to help and very open to feedback

Inconvénients :

The amount of settings and features can sometimes be overwhelming

Flexible and feature rich booking and assett management software

Commentaires : Overall excellent we've been able to solve most complex problems with resource managment that we've struggled with previously.

Avantages :

QReserve provides a simple pricing structure with all features available as standard. The web interface is really clean and user-fiendly both on mobile and desktop which was important for our users. The flexibility of the resource and user management is excellent a fully functioning API is available to interface with other software systems and QReseve have even developed their own scripting languange which enables complex calendar booking rules to be implemented where needed. We paid a setup fee which was well worth it as we were up and running within a couple of weeks across ten research cores in our Faculty. Ongoing support has been excellent with quick responses, regular updates to fix bugs and add many new features. We don't yet have SAP integration but implementation of this system has save our finance office two days per month in staff time when processing access charges. QReserve has also setup multiple customisable reports for us to work with our internal processes.

Inconvénients :

Everything is excellent but it worth saying as this is a fully featured and flexible software there is a learning curve at the beginning when working with and setting up complex resources however if you do have issues the customer support is really good.

Game Changer

Commentaires : Working with the team at QReserve has been exceptional. They have been so responsive to our unique needs and have worked with us to build a system that has helped us grow as a small business. We can't recommend this team enough!

Avantages :

This software has allowed us to grow our base of clients and help to keep track of their usage and billing. It has saved us hours of time each day with regards to reporting usage and monitoring accounts receivable.

Inconvénients :

With our unique situation as a rehearsal studio, we had to work with the team to get us to a point where the system would benefit us. We are still working at getting our system as efficient and robust as we need.

Great product

Commentaires : Responsive, friendly customer service. Can't recommend the team enough!

Avantages :

QReserve is a highly customisable schedule management app that works better than anything else. We have used a number of scheduling softwares to manage booking of our hundreds of pieces of lab equipment across multiple sites, and QReserve is clearly the best. The interface is easy to use for both admin and end users, and the additional modules mean you can customise a cost-effective solution for your business.

Inconvénients :

can't think of anything off the top of my head,

QReserve is definitely a winner.

Commentaires : So far we are very happy with the product.

Avantages :

We have been using QReserve for more than 2 years now and so far we haven't had any issues. It is extremely flexible.

Inconvénients :

Well, so far we do not have any specific item which we can say we do not like. I guess user interface can be a little better.

Available booking system

Commentaires : I would recommend it to anyone, that needs simple yet good booking system.

Avantages :

Ease of use, once you figure out your workflows.

Inconvénients :

There are some limitations for the resource reservations, that we needed to find workarounds as checkout sending emails etc.

QReserve for reservations and scheduling

Commentaires : Easy to use reservation and scheduling software.

Avantages :

It is easy to make and see the reservations for rooms and equipment

Inconvénients :

When a client modifies their already submitted request, it would be nice to see a reminder notification on my administrator dashboard. I do receive an email notification of the modification, but those emails do not provide the details of the request/modification, just the alert.

Hub350 use of QReserve

Commentaires : Overall, QReserve has worked very well for us. The team is great and we love how customized the platform can be. They are always available to set up a meeting and discuss our questions and solve our needs. We love that it is a product that has been created in Ontario, Canada.

Avantages :

QReserve is a great platform for our company's use for guests to reserve work spaces and meeting rooms, or request to use our event space. The QReserve team is so wonderful to work with during set-up and as we have grown, they have been able to help support changes to make the platform work with us. They are very knowledgeable and can make many customizations that will work best for you.

Inconvénients :

The only negative comment we have heard, is from new users, who find it difficult to navigate the first time booking.

Extremely Positive Experience

Commentaires : It has been an extremely positive experience.

Avantages :

QReserve has the best functionality of resource booking systems on the market. The system is intuitive to navigate with easy-to-follow user guides to help you set it up. If you have any issues or questions their support responses are extremely fast and helpful.

Inconvénients :

I currently don't have anything I dislike.

QReserve

Commentaires : I think its fantastic and would highly recommend for groups that require an on-line booking app.

Avantages :

Very easy to use and navigate. It doesn't take long to reserve my spot.

Inconvénients :

Only have times/dates available to eliminate unnecessary time booking If have one hour increments, it should automatically enter the following hour and not have your pick it.

Why I love QReserve

Commentaires : QReserve has been the software our company has been searching for for years! On top of being the perfect program for our business needs, their customer service and development teams have made transitioning from our previous scheduling software a breeze. I can't say enough good things about their team!

Avantages :

QReserve has been such an amazing tool to help manage our resources and classes throughout our company. As a multi-location makerspace, with dozens of instructors and hundreds of members, our services have been difficult to manage. With QReserve, we are able to more efficiently manage our staff time and effectively deliver our educational content with ease.

Inconvénients :

QReserve's mobile interface can be a bit difficult to navigate at times

One Of a Kind Software Solution for Large Studios

Commentaires : Our experience with QReserve has been truly excellent. It's the only product that has the complex schedule that we need married with the ability to invoice and pay with dynamic pricing. I spent a few years looking at MANY other solutions and QReserve has had solutions for our unique business.

Avantages :

One of the best things about QReserve is the ability to track an unlimited number of resources and easily see what is still available to book. The other best thing is their responsiveness to our growing business needs. The developers are always equipped with a solution to help us build unique custom features that are critial to our success.

Inconvénients :

The only thing that could be improved is that it could update in real-time. Our team has to refresh screens in order to see new bookings that come in.

Makerspace Applications

Commentaires : This is the best solution out there for what we need. It is pricier than every other software but the level of customization you recieve is well worth it.

Avantages :

The customer service. The QReserve team is incredibly professional and timely. They continue to acommodate our needs on a short term and long term basis. I have worked in higher ed makerspaces for 12 years and I haven't found another software that is even comparable.

Inconvénients :

The UI is lacking. It is all based on logic that is sometimes hard for me to use. On the flip side, their team is always able to help. Most of the time within 30 minutes.

QReserve: Effective, Expansive, and Simple

Commentaires : I am very happy with how QReserve turned out. It is simple enough that I was able to set up our site in a very functional way, despite the fact that I had less than a year of experience in my industry at the time.

Avantages :

The UI is quite modernized compared to other similar software. The features are expansive, but not overwhelming. This makes QReserve very attractive for small companies that plan on growing quickly.

Inconvénients :

I have not checked for tutorials in a while, but I remember when setting up the software I was hoping to find more video tutorials that are tailored to biotech companies to help our users on board. [SENSITIVE CONTENT] did a fantastic job showing me how to use QReserve so I was able to make the tutorials myself, I believe she even offered to make the tutorials for me!

I give QReserve 10/10

Commentaires : I have found that QReserve is very supportive and has always been quick to respond to request are service inquires. They also offer suggestions on how to we can streamline processes and make our services more efficient.

Avantages :

QReserve as a beginner was easy to navigate, and very customizable to our needs. Our new Clients have found this easy to start as users , and request what they need .

Inconvénients :

From an Administrative side, I found the software to be slow at first due to the large amounts of data I have access too, that has since been rectified and there are no more wait times.

Perfect for our needs

Commentaires : We are very pleased with Q Reserve overall.

Avantages :

Our ability to open our Athletic Center is purely because of Q Reserve. Due to COVID, the ability to contract trace was pivotal in opening the Athletic Center to students. Because each room, piece of equipment, and area in the space can be tracked separately we were comfortable letting our students spend free time it the space. It is fully customizable and, once you are used to how it works and how to get it to do what you need, meets and exceeds everything we need the program to do.

Inconvénients :

Managing resources and calendars is a bit clunky. Much of that is due to the fact there is so much capacity but you really need to know how to use the software for it to be effective. Having the tutorials was fine but it was the customer service that helped me be able to use it.

Very robust software with an amazing team behind it

Commentaires : Our experience with QReserve has been fantastic, very responsive support team and extremely helpful in customizing the software to our needs.

Avantages :

The most important aspect for us is the ease of integration - system integration and business workflow integration. We were able to onboard over a dozen managers and get up and running within 2 weeks with minimal issues. This is largely due to the fact the QReserve as a software and the team behind makes it very easy to keep your existing workflow, that makes internal adoption fast and easy.

Inconvénients :

User management can be improved, perhaps a more automated way to refresh / sync user account would be nice.

Excellent Scheduling Software, Great Support

Commentaires : Overall this has been one of the best software deployments I've been involved in, uptake has been universal and training times minimal. We have more of our sites starting to use the software now and I'm extremely confident we made the correct choice in using this. Support from the QReserve team has been superb

Avantages :

Extremely intuitive and easy to deploy, user training has been minimal due to the user friendliness of the software. Support from the QReserve team has been excellent and new requested features are added in a short turnaround

Inconvénients :

Only that a lot of information is "public" by default, but this is simple enough to make private. Would also be nice to be able to make your own custom reports

Q Reserve Review

Commentaires : We needed a system that prevented users from booking over reservations already done and allowed the the room staff some time to arrange rooms with the required equipment. We also needed a way to inform our IT members when they were needed on-site to set up equipment which the system we were using did not cater for and was causing a lot of unnecessary stress.We also needed away to book transportation by seat as the existing system was no longer meeting the new needs of the Ministry.With QReserve, we were able to address the issues mentioned above. The transition period went very smoothly and we were able to spearhead the process for all involved. the system is also flexible enough to cater for other needs in the future should the need arise.

Avantages :

The system is extremally flexible. It allows you to integrate services and resources in many ways. Forms can be added to resources to inform moderators what clients will need.System also allows the addition of transportation bookings , adding photos of rooms and floor plans which can be made interactive. The system is also supports hot desking.The system can also apply a buffer zone to a resource or room allow staff to undertake required arrangements.

Inconvénients :

Could not find anything to complain about.

A wonderful product and a great team

Avantages :

Quite intuitive, highly flexible, easy to integrate and the team will almost go out of their way to ensure you receive the product you desire. The project has been a smooth run and has only received positive feedback from our peers and focus groups.

Inconvénients :

Nothing I find not good here. The software is quite intuitive and the team will customize the product and with each update the product gets better.

Northeastern University Club Sports

Commentaires : QReserve has maximized our ability to create van reservations. It has also impressed other people around campus when I've given demonstrations on how we use it.

Avantages :

I loved that everything can be done online, and even from a phone. Our students love that they can see when vans are available and not.

Inconvénients :

The only thing I dislike is that I am not notified when a new user registers into our page.

QReserve is the best!

Avantages :

QReserve was very easier to navigate through versus our older software we used to book and reserve equipment and rooms. It was quick and simple and it only takes a few clicks to get the equipment and rooms reserved.

Inconvénients :

We just starting to use QReserve to book our technical and husbandry services now and it has so far been a little difficult for our clients to navigate through. However, I feel in about a few months from now they will get the hang of how to navigate through booking a services. When a client changes something to a service it seems, as an administrator, we cannot see the changed attachments that they have added.

Excellent customer service, great price point

Commentaires : What has stood out to me the most is high level of client service we have received. It really feels like we are part of the QReserve team. Every request gets addressed and whenever we need to have a meeting, we are able to have that meeting sooner rather than later. Also the price point is great for all of the features we have received especially since we will be using the software daily.

Avantages :

It can be customized to suit business goals; we had specific requirements for reporting, usability and communication and the QReserve team has been able to deliver. Any bugs we have caught have been fixed within 24 hours. Further if we have a request that cannot be completed the way we envisioned, the QReserve team will come up with alternatives.

Inconvénients :

Sometimes it can be a challenge finding reservations or requests however we just need to re-train ourselves to use other tools available to us within the QReserve system. Also it can take time for development requests to be addressed due to the higher priority requests already in the cue.

Flexibility at its finest

Commentaires : It would be remiss not to mention the dev team at QReserve.
They are superb; they reviewed our internal process and worked with the team to ensure that our needs were met.

Avantages :

- Flexible, intuitive, practical. - Overall makes scheduling a whole lot easier for the team.

Inconvénients :

The team is very pleased so far. We appreciate the fact that the QReserve dev team is willing to work with us to further enhance the product.

QReserve Review

Avantages :

I really like how customizable it is to make sure our clients are able to enter all their information when scheduling tasks.

Inconvénients :

Notification emails get lost in junk mail occasionally.