15 ans à aider les entreprises françaises
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En savoir plus sur Semper

Système de gestion immobilière tout-en-un pour les entreprises du secteur de l'hôtellerie et de la restauration afin de gagner du temps, d'augmenter les revenus et d'améliorer la satisfaction des clients.

En savoir plus sur Semper

Avantages :

User friendly making it easy to do the reservations and train new staff.

Inconvénients :

Can be a bit confusing at times, mostly with the stock takes.

Semper - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,6
Fonctionnalités
4,2
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,0/10

Semper a reçu une note globale de 4,2 étoiles sur 5 d'après 125 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (125)

Suzette
Owner (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Professional & Efficient Service

5,0 il y a 5 mois

Avantages :

The developers are continuously striving to improve the system.

Inconvénients :

I love the system. It is user friendly. Only area that needs attention is the e-mail templates.

Réponse de l'équipe de Semper

le mois dernier

Thank you very much for your positive review. We are busy changing the email templates and have introduced new correspondence documents that have been re-designed if you wish to implement them please get in contact with support.

Riekie
Director (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

No regrets

4,0 il y a 5 mois

Commentaires : Overall experiences are very satisfied with good product and friendly assisting group of people.

Avantages :

Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly.

Inconvénients :

The financial side and reports can use a bit more attention.

Corne
Managing Director (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A fragmented system lacking user-friendly application

2,0 il y a 7 mois

Commentaires : Frustrating at best. I have to add that we had a junior technician who constantly impressed us with her service and willingness to help us. She was a breath of fresh air and I felt that she was a gem. The system truly disappointed compared to her desire to resolve issues.

Avantages :

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

Inconvénients :

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

Réponse de l'équipe de Semper

il y a 6 mois

Dear Corne, Thank you for sharing your feedback on Semper. We appreciate your insights in helping us refine our services. We regret any inconvenience you faced with Semper's user-friendliness and cohesion. We're committed to addressing these issues, enhancing user experience, and improving onboarding. Your positive note on analytics is encouraging. We'll ensure our analytics remain robust and user-friendly. We're evaluating your comparison with 365Villas to enhance Semper's functionality and deployment speed. Your experience is crucial, and we're dedicated to exceeding expectations. If you have further suggestions, please reach out. We value your feedback and hope for the chance to serve you better.

Maryke
Director (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Concerned about Cloud Based Option

5,0 il y a 5 mois

Avantages :

It works very well for us as a reservation system and I like the reports available.

Inconvénients :

I am worried about the Cloud Based option as I have received feedback from other clients that the information does not pull through correctly from Nightsbridge.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for providing your feedback. I'd like to highlight that our cloud-based system operates seamlessly, mirroring the functionality of the local server-based system. Notably, the cloud-based system boasts enhanced security measures and a higher likelihood of receiving bookings from Nightbridge or any other connected channel manager. This increased efficacy is attributed to its cloud-based nature, which minimizes interference and ensures a smoother operational experience compared to the local server.

Deon
Restaurant Owner (Afrique du Sud)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Easy to use system

5,0 il y a 5 mois

Commentaires : Enjoy working withe the program and the Technical support is great.

Avantages :

Easy to use, Accuracy, Tools to prevent theft and monitoring.

Inconvénients :

Some payment steps can be reduced The input procedure and update of stock items to be made easier

Réponse de l'équipe de Semper

il y a 4 mois

Thank you very much for the positive review. You will be pleased to know we are currently busy with implementing integration to payment devices that will greatly reduce the process of capturing payments. It will be available in the next release.

Jaan-Mart
Owner (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great great great

4,0 il y a 6 mois

Commentaires : Wonderful!!!! Will always use and recommend

Avantages :

Easy to use and understand and great service

Inconvénients :

Nothing love everything about the program

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for the enthusiastic review! We're thrilled to hear that you find Semper great, easy to use, and appreciate the excellent service. Your endorsement and commitment to always using and recommending Semper are greatly appreciated. We're honoured that you chose Semper over alternatives like NightsBridge, and we're delighted that you love working on our system. If you ever have further feedback or need assistance, feel free to reach out. Thank you for choosing Semper!

Lindia
Personal Assistant (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

BEST POS FOR YOUR COMPANY

5,0 il y a 5 mois

Commentaires : Semper has made a big difference in our Company. Before we couldn't go back on daily reports or check sales reports and losses. Now we can do all of this and more.

Avantages :

Semper is a very easy and reliable system to use in a restaurant, it has many different features and are very user friendly.

Inconvénients :

So far there isn't any complaints or something that we don't like about Semper.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your glowing review! We're thrilled to hear that Semper has proven to be the best POS for your company, offering an easy and reliable system with user-friendly features. It's great that you haven't encountered any complaints or issues with the system. Your feedback on Semper making a significant difference in your company, providing the ability to review daily and sales reports, is appreciated. We're honored to have been recommended to you by another satisfied company using Semper. We understand the importance of reliable support and are glad to have surpassed your expectations after switching from Lavu POS, addressing the challenges you faced with assistance. Thank you for choosing Semper!

Jacobus
Administrator (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

overall user

4,0 il y a 5 mois

Avantages :

All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.

Inconvénients :

Most of the updates is for the web base.

Réponse de l'équipe de Semper

il y a 5 mois

We'd like to inform you that we're implementing a change to Semper to enable local access to the web interface. This adjustment is aimed at providing a more convenient and efficient experience for users. If you have any questions or concerns about this update, please feel free to reach out. We appreciate your understanding and look forward to offering an improved service with these enhancements.

Jaco
Jaco
founder (Afrique du Sud)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

semper review

4,0 il y a 5 mois

Commentaires : very good value for money, most additional modules are free and or very cheap

Avantages :

ample reports easy calendar easy billing

Inconvénients :

channel management very complicated and needs support inout

Brightone
Brightone
Commercial Controller (Zambie)
Utilisateur LinkedIn vérifié
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Latitude 15 semper Review

4,0 il y a 5 mois

Commentaires : overall experience with Semper is 8/10

Avantages :

Easy to navigate and a lot of assorted reports

Inconvénients :

Accounting packages integration failure

Annaloice
Director (Namibie)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Rating for Semper AK

3,0 il y a 5 mois

Commentaires : It’s been very stressful to use especially with lack of support after installation which is not what we were told when the advertising was done.

Avantages :

I was told it will make me stress free when is come to warehouse accountability

Inconvénients :

The lack of support when we asked our local product provider to see the errors that happen when we installed it. We are so concerned about this and now they are adding a new charge.

Zané
Manager (Namibie)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Semper feedback

4,0 il y a 12 mois

Commentaires : All our problems have been solved. [sensitive content hidden] is always a great help and always has solutions even if it takes her a few days she always gets it done.

Avantages :

setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with [sensitive content hidden]. But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.

Inconvénients :

That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like [sensitive content hidden]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and [sensitive content hidden] can not be profesional.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for sharing your feedback with us. We're delighted to hear that you appreciate the ability to set up rates, view bookings easily, and receive responsive customer support. We value your concerns regarding glitches in the system and the challenges with certain team members. We are actively working to address these issues and appreciate your patience. Your input is essential, and if you have any further suggestions or encounter issues, please don't hesitate to reach out. We're committed to ensuring a positive experience for you. Thank you for your support!

Dean
Operator (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Semper is a great tool for hospitality

4,0 il y a 3 ans

Commentaires : I believe that this is a great tool to reach multiple markets at once and there is still a lot to build on.

Avantages :

Easy and quick to use. Makes streamlining all information easy. Always exceptional support from [SENSITIVE CONTENT]. If not for him life would have been a lot more difficult

Inconvénients :

1. I wish there was Whatsapp integration built in. This would make it so much easier to communicate directly with guests from the system. Similiar to what automated sms and emails are set up. 2. Looking to integrate Xero Accounting software but found out today that there is an expensive monthly cost to doing this.

Réponse de l'équipe de Semper

il y a 3 ans

Hi Dean, Thanks so much for taking the time to review the Semper system. We are glad to hear you are getting exceptional support. Feel free to send us an email with your request to integrate with WhatsApp and we will gladly look at it. The Xero integration will save you a lot of time, so it will be worth every cent. You can also send us an email and we can see how we can accommodate your needs.

Leisha
Key Account Manager (Afrique du Sud)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Semper PMS Review

4,0 il y a 12 mois

Avantages :

Customer support from the Semper team has been exceptional. Whenever I have had questions or needed assistance, their knowledgeable and friendly support staff have been prompt in their responses, ensuring that my concerns are addressed promptly.

Inconvénients :

Nothing I can think of at this time but perhaps speed on cloudbase system could be faster?

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your positive review! We're thrilled to hear that you've experienced exceptional customer support from our team. We appreciate your feedback regarding the cloud-based system speed, and we're continuously working to enhance performance. If you have any further comments or suggestions, feel free to share. We value your support and are committed to providing an excellent experience for you.

Bronwan
General Manager (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Extremely User Friendly and Great Support

5,0 il y a 11 mois

Avantages :

I have worked with Semper at Multiple Properties around South Africa and even opted to have Semper implemented in Botswana. I would not use any other PMS in future.

Inconvénients :

In my opinion I have not yet found any fault with Semper in order to advise on any improvements required.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your wonderful feedback! We're thrilled to hear that you find Semper extremely user-friendly and appreciate the great support. It's fantastic to know that you've chosen Semper for multiple properties and even implemented it in Botswana. We're grateful for your trust and loyalty. If you ever have any suggestions or further comments, feel free to reach out. We look forward to continuing to serve you!

Christie
Owner (Namibie)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review done

3,0 il y a 5 mois

Avantages :

guest booking data just struggling as sometime add the toruism levy other time ignore

Inconvénients :

the stock system - record and ease of checking as supervisor and correcting entering of items Printing - can not print only one for instance good received note - every time everything of the day have to then copy paste or select General ledger integration

Réponse de l'équipe de Semper

il y a 5 mois

We are actively addressing these issues to enhance our system's overall performance. We appreciate your transparency, and your insights are crucial as we strive to improve and provide a better experience for you. Thank you for choosing us, and we look forward to addressing your concerns promptly.

Andrew
IT personnel (Ouganda)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Responsive support

5,0 il y a 11 mois

Commentaires : For now I'm satisfied, though need to improve and come up with new ideas in the next upgrades

Avantages :

Itvis User friendlyAll in one packages, Pos and reservations syncing

Inconvénients :

Yes there are features missing, like accessing stock and pos online

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your feedback! We're pleased to hear you find our support responsive and the system user-friendly. Your input about missing features is noted, and we appreciate your satisfaction. We'll continue working on improvements and welcome any ideas for future upgrades. If you have specific suggestions, please feel free to share. We're here to support you!

Chris
Reception Manager (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Chestnut Country Lodge

3,0 il y a 5 mois

Avantages :

The flexibility and the many different functions within it.

Inconvénients :

The slow speed at times when switching screens or saving.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for taking the time to share your feedback. We're delighted to hear that you appreciate the flexibility and diverse range of functions within our platform. Your feedback is invaluable as we continuously strive to enhance our services.

Thabang
Operations Manager (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Review

2,0 il y a 12 mois

Commentaires : Customer services is easily reachable although I do feel like we shouldn't have to call in so many times for a variety of issues. [sensitive content hidden] is quite amazing and always helpful; her product knowledge range is great and there is no issue she has been unable to help me with. She is empathetic and resourceful. A lot of us on my property actually like speaking to her mostly.

Avantages :

I quiet like the calendar view and the dashboard.

Inconvénients :

It is unnecessarily complicated on a lot of functions making it frustratingly unbearable at times.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your review! We're pleased to hear you appreciate the calendar view and dashboard. We understand your frustration with certain functions and are actively working to simplify them. We appreciate your feedback on our customer service. We value your input, and if you have further suggestions or concerns, please feel free to reach out. Thanks for your support!

Kim
Owner (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feedback from Blanco Guest Farm

5,0 il y a 5 mois

Commentaires : Fantastic! I love everything about the Senpet system

Avantages :

It’s ease of use and fantastic support! It is very difficult to make mistakes with the system!

Inconvénients :

Group bookings aren’t our best and we would like to redesign the invoice template but everything else is great

Réponse de l'équipe de Semper

il y a 4 mois

Thank you very much for the positive review. It is much appreciated. You will be pleased to know that we have created new templates which are very modern. we would like to show you these and see if you like them.

itumeleng
C&E Specialist (Afrique du Sud)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best service

3,0 il y a 11 mois

Commentaires : Average

Avantages :

The support team is always so helpful ([sensitive content hidden] and [sensitive content hidden] in particular )

Inconvénients :

The system is Very slowThe system is not user friendly

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your positive feedback! We're delighted to hear you appreciate our support team. We're sorry to hear about the challenges with system speed and user-friendliness. If you have specific suggestions or encounter issues, please reach out. Your input is valuable to us.

Suzette
Guest House Manageress (Afrique du Sud)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Honest feedback

5,0 il y a 3 ans

Avantages :

User friendly and the office and [SENSITIVE CONTENT] are always available to assist

Inconvénients :

Cant think of anything. The consultants leads one to what needs to be known

Réponse de l'équipe de Semper

il y a 3 ans

Wow, we really appreciate your positive words! Thank you, Suzette.

Tshepo
Front desk (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Staff

5,0 il y a 12 mois

Avantages :

The system is user friendly and one can easily work around it.

Inconvénients :

It can be bit complicated sometimes, when ever you move bookings around, it changes the rate or sometimes the rates just disappears.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your review! We're pleased to hear that you find our system generally user-friendly. We understand the challenges with rates when moving bookings around and are actively working to improve this aspect. Your feedback is valuable, and if you have any further comments or suggestions, please feel free to share. We appreciate your support!

Temwani
Duty Manager (Afrique du Sud)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bea has been excellent.

5,0 il y a 12 mois

Commentaires : i have gained lots of experiences with features it comes with

Avantages :

Easy to use and assist in keeping track of goods

Inconvénients :

nothing, everything is good. would recommend to have it.

Réponse de l'équipe de Semper

il y a 5 mois

Thank you for your positive review! We're delighted to hear that you find the system easy to use and effective in tracking goods. We appreciate your recommendation and are glad to know that you have gained valuable experiences with the features. If you ever have more feedback or questions, feel free to reach out. We appreciate your support!

Christabel
marketing manager (Zimbabwe)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Semper

4,0 il y a 3 ans

Commentaires : not bad, can be easy at times

Avantages :

Search option is easy. you just type name and you receive what you need

Inconvénients :

changing rates for all rooms is tedious. If the other rooms can pick up the rates it will be better

Réponse de l'équipe de Semper

il y a 3 ans

Hi Christabel, The web based system has a new rate management facility where rates are linked to each other. Change one rate and all linked rates get updated based on a pre-defined rule when they are linked. all online channels can also be updated with the change. all you need to do is change the rate in one place.