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En savoir plus sur Semper
Système de gestion immobilière tout-en-un pour les entreprises du secteur de l'hôtellerie et de la restauration afin de gagner du temps, d'augmenter les revenus et d'améliorer la satisfaction des clients.
User friendly making it easy to do the reservations and train new staff.
Can be a bit confusing at times, mostly with the stock takes.
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Latitude 15 semper Review
Commentaires : overall experience with Semper is 8/10
Avantages :
Easy to navigate and a lot of assorted reports
Inconvénients :
Accounting packages integration failure
Alternatives envisagées précédemment :
Professional & Efficient Service
Avantages :
The developers are continuously striving to improve the system.
Inconvénients :
I love the system. It is user friendly. Only area that needs attention is the e-mail templates.
Réponse de l'équipe de Semper
il y a 11 mois
Thank you very much for your positive review. We are busy changing the email templates and have introduced new correspondence documents that have been re-designed if you wish to implement them please get in contact with support.
Semper from Zeeburg
Avantages :
Good morning Vic 1.The new version is simple to use . 2.The biggest advantage is that we can access it from anywhere; 3.Support has been great and there seem to be less issues
Inconvénients :
All good. In the beginning we had use both systems, which was a hassle.
Réponse de l'équipe de Semper
il y a 2 mois
Thank you for your review, Henri! We are thrilled to hear that you find the new version simple to use and appreciate the accessibility and improved support. We are glad the transition from the previous system is now smoother. We appreciate your continued support and positive feedback!
My opinion
Commentaires :
I'm very negative regarding Semper.
I find their accounting side totally unpractical and difficult for non-accounting people to use.
None of the info on reports is trustworthy or easy to categorize. Settings need to be changes again and again and again and one user's settings gets pulled over to all users.
Avantages :
I can log in remotely - that is the only thing remotely positive regarding Semper. To be fair... the previous system probably also have this option and it would probably be more streamlined than Semper's but never had need to use it before we switched to Semper
Inconvénients :
Data 100% unreliable and everything needs to be double checked. A HUGE problem if you try to pull an annual report.
Réponse de l'équipe de Semper
l’année dernière
We appreciate your honest feedback and apologize for any challenges you've faced with Semper. It's disheartening to hear about the issues with data reliability, especially when pulling annual reports. We understand the importance of accurate and trustworthy information. Your concerns about the accounting side being impractical for non-accounting users and the difficulties in settings management are duly noted. We are committed to addressing these issues and improving your experience with Semper. If you have specific details or further suggestions, please feel free to share them with our support team. We appreciate your input and are dedicated to making necessary improvements.
General Product review
Commentaires : Generally good experience to-date but I know that Semper is aimed more at the Hotel and B&B industry and thus certain parts of the product do not apply to Caravan Resorts
Avantages :
The product is very "User Friendly". I am a relatively new user and thus I am learning every day as to what the product has to offer. I am inquisitive by nature and I am always looking for new methods to achieve the results we require. Generally the support we get from the Semper Help-Desk is very good.
Inconvénients :
I have not had any negative experiences to-date or cannot state what I do not like as I still have to get to know the product in more detail.
Réponse de l'équipe de Semper
il y a 2 mois
Thank you for your review, Andrew! We are glad to hear that you find Semper user-friendly and that our support team has been helpful. We appreciate your feedback and are here to assist you as you explore the product further. Thank you for your continued support!
ITS A VERY EASY SOFTWARE AND VERY HELPFUL AND EASY TO USE
Commentaires : Very good software and it makes it very difficult for stealing. And audit trail
Avantages :
I can get any report and easy to analyze
Inconvénients :
I can get my report and present on time. Auditing what the front office, bar and restaurant is very easy
Réponse de l'équipe de Semper
l’année dernière
Thanks for your positive review! Glad to hear our software is easy to use, helpful for report analysis, and aids in timely presentations. Your feedback on the software's effectiveness in auditing and enhancing security with an audit trail is appreciated. We're committed to meeting your needs and value your input. Thank you for choosing our solution!
No regrets
Commentaires : Overall experiences are very satisfied with good product and friendly assisting group of people.
Avantages :
Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly.
Inconvénients :
The financial side and reports can use a bit more attention.
The Best Support team!
Commentaires : offers 24/7 support team with prompt response.
Avantages :
Very easy software to use to do reservations.
Inconvénients :
nothing, all tools very simple and easy to use.
Réponse de l'équipe de Semper
il y a 2 mois
Thank you for your review, Weston! We are thrilled to hear that you find Semper easy to use for reservations and that our 24/7 support team has been helpful. We appreciate your positive feedback and continued support!
Accolades Boutique Venue gratitude.
Commentaires : It makes my job a lot easier, getting things done and learning what to add throughout the process.
Avantages :
The fact that it's super user friendly, and easy to get the hang of.
Inconvénients :
Sometimes slow, but it's based on your server that the company owns.
Réponse de l'équipe de Semper
il y a 2 mois
Thank you, Alicia! We are glad you find Semper user-friendly and efficient. Server performance can vary, but our team is always here to help optimise your setup. We appreciate your support!
Excellent Assistance Received
Commentaires : I am new to Semper and having the efficient support team, has made my life so much easier! Wow, truly amazing! I have been fortunate of dealing with the same consultant, [sensitive content hidden]. Thank you, [sensitive content hidden], for making me look efficient!!!!
Avantages :
The 24 hour support center is the cherry on the top!
Inconvénients :
I cannot fault Semper on anything. In my almost 3 months at the guest house, I have had no complaints.
Réponse de l'équipe de Semper
il y a 2 mois
Thank you, Sandy! We are thrilled our 24-hour support has made your experience seamless. We appreciate your kind words and recommendation!
Rating for Semper AK
Commentaires : It’s been very stressful to use especially with lack of support after installation which is not what we were told when the advertising was done.
Avantages :
I was told it will make me stress free when is come to warehouse accountability
Inconvénients :
The lack of support when we asked our local product provider to see the errors that happen when we installed it. We are so concerned about this and now they are adding a new charge.
Good working with Semper
Avantages :
The ease of use and entering stock process is very good.
Inconvénients :
There is nothing to dislike about the product. it is really good.
Grown to appreciate this product over others
Commentaires : I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now.
Avantages :
I like all the different aspects of Semper, especially all the different reports you can generate.
Inconvénients :
Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.
Réponse de l'équipe de Semper
l’année dernière
Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources. It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback.
Semper Review
Commentaires : Very good. Assistance by Semper is also good.
Avantages :
Setup and the automatic syncronizing of the system is a plus.
Inconvénients :
No comments on this. All in order thank you.
Housekeeping and Laundry
Avantages :
Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions.
Inconvénients :
little hick ups and after hours support not always able to assist
Réponse de l'équipe de Semper
l’année dernière
Thank you for sharing your review. We're glad to hear that our system is easy to learn and use for housekeeping and laundry. We apologize for any inconvenience you've encountered, especially the bottleneck during transaction entry. Your feedback on little hiccups and challenges with after-hours support is noted. We're committed to addressing these issues to enhance your experience. If you have further details or suggestions, please feel free to share with our support team. We appreciate your input and thank you for using our system.
Finding the Rights Admin System for Your Hospitality Company
Commentaires : Good experience always helpul & they will get back to me to Confirm that the Issues were resolved
Avantages :
Easy to Contact & most issues are Resolved
Inconvénients :
Costs Gets Expensive with other systems also required & it all adds Up. So one has to make sure the system works for their Company
Réponse de l'équipe de Semper
l’année dernière
Thank you for your review and positive comments
Simple to use
Avantages :
Relatively easy to use, logical process. Modifications to bookings are generally easy.
Inconvénients :
Refund process, no opportunity to rectify or change once committed, forced to do work arounds for incorrect or amended entry.
Réponse de l'équipe de Semper
l’année dernière
hi Jean, You will be pleased to know that we have re-written the refund process which will be available in the next release.
Great property management tool
Avantages :
Most of the things are relatively simple to use and understand. I'm rather pleased with semper.
Inconvénients :
I cannot think of anything at the moment.
Réponse de l'équipe de Semper
l’année dernière
Thank you for your positive feedback! We're delighted to hear that you find our property management system user-friendly. If you have any suggestions or further comments, feel free to reach out. We appreciate your support!
User Friendly with glitches
Commentaires : Overall good, we have a very good support person on call to assist when needed.
Avantages :
The system is user friendly and easy to navigate
Inconvénients :
When updates are done there are often problems with reports or features that no longer work. Some basic functions are different from other PMS systems which takes some getting used to.
Chestnut Country Lodge
Avantages :
The flexibility and the many different functions within it.
Inconvénients :
The slow speed at times when switching screens or saving.
Réponse de l'équipe de Semper
l’année dernière
Thank you for taking the time to share your feedback. We're delighted to hear that you appreciate the flexibility and diverse range of functions within our platform. Your feedback is invaluable as we continuously strive to enhance our services.
Review done
Avantages :
guest booking data just struggling as sometime add the toruism levy other time ignore
Inconvénients :
the stock system - record and ease of checking as supervisor and correcting entering of items Printing - can not print only one for instance good received note - every time everything of the day have to then copy paste or select General ledger integration
Réponse de l'équipe de Semper
l’année dernière
We are actively addressing these issues to enhance our system's overall performance. We appreciate your transparency, and your insights are crucial as we strive to improve and provide a better experience for you. Thank you for choosing us, and we look forward to addressing your concerns promptly.
Using Semper for Reservations
Commentaires : Enjoy working on the system.
Avantages :
User friendly making it easy to do the reservations and train new staff
Inconvénients :
Does not export some reports such as individual debtors accounts to excel
Semper review
Avantages :
Easy to use Fast and reliable Availability
Inconvénients :
At this stage no cons, might just have to use it a bit longer to discover cons
Réponse de l'équipe de Semper
l’année dernière
Thank you for sharing your experience with Semper! We're thrilled to hear that you find our service easy to use, fast, and reliable. Your feedback on the seamless availability is much appreciated. It's encouraging to know that Semper has met your expectations. If you ever have any suggestions or additional thoughts, please feel free to share.
Semper Review
Commentaires : Not what I expected at all. Not user friendly
Avantages :
I initially liked thew whole look of Semper and the reports, recipes etc
Inconvénients :
It's very complicated, confusing and certain features don't make sense,
Réponse de l'équipe de Semper
l’année dernière
Hi Cher, Thank you for your review and taking my call. The lack of system setup and proper training would cause anyone to loose confidence. We will however do our very best to get your setup reviewed and corrected and then ensure you get the proper training. You are very important to us. CEO Semper
CUSTOMER SUPPORT
Commentaires : Fair because support team is always available to assist.
Avantages :
It has all reports ready for print in almost anything features used .
Inconvénients :
it has a lot of features we forget on how to use others even after training
Réponse de l'équipe de Semper
l’année dernière
Thank you for sharing your thoughts on our property management system. We're glad you appreciate the versatile reporting features but understand your concern about the abundance of features. We're actively working on improving user-friendliness and training materials to address this. We're pleased our support team has been helpful, and we're committed to ensuring you have a seamless experience. If you encounter any challenges, please reach out to us. Thanks for choosing our property management system.
