Publié le 05/07/2017
Extremely flexible company with a great product.
Commentaires: We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.
Avantages: Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.
Inconvénients: Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.
Réponse de l'éditeur
envoyé par Chatbox le 06/07/2017
Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.
Publié le 23/04/2018
Chatbox saves me time.
Avantages: I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over.
Inconvénients: Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it.
Publié le 29/01/2019
Too spotty of service to rely on
Avantages: Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.
Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through.
The integration is not set up to work will with large sales teams.
Publié le 11/01/2019
Consistent Errors, Bad Choice
Commentaires: I would NOT recommend Chatbox if your business relies on texting.
Avantages: It's convenient to be able to text from Salesforce.
Inconvénients: It ceases to function almost daily, there are constant errors and missed texts. They are never available for support.
Publié le 08/04/2019
Incredible Product that Helped Us Grow
Avantages: Chatbox was easy to use, and more importantly, easy for our users to interact with
Inconvénients: It took us some time to fully understand what it is capable of