Avis clients sur Shoppingfeed

Le gestionnaire de flux produits par excellence.

Commentaires : Shopping feed est aujourd'hui une référence dans la gestion des flux marketplace et acquisition payante. Les équipes sont toujours à l'écoute et hyper réactive. Le support technique est très performant et rapide dans la résolution de soucis techniques. De la prise de contact à l'utilisation complète de la solution, tout est simple avec Shopping Feed et c'est tellement agréable.

Avantages :

Rapidité de prise en main. Le support technique et commercial dispo rapidement. L'interface très simple. La gestion multicanal en quelques clics.

Inconvénients :

Pour ma part, je n'ai pas identifié d'inconvénients à utiliser Shopping Feed pour OXBOW mais plutôt beaucoup d'avantages.

Attention à la prise d'otage et à la facturation qui s'envole !

Commentaires : Techniquement intéressant mais politique commerciale lamentable et irrespectueuse du client.

Avantages :

Outil plutôt efficace et simple dans l'ensemble.

Inconvénients :

Je vais être obligé d'arrêter de travailler avec shopping feed qui a une politique plutôt très incorrecte vis à vis de ses clients... en 2017 mon abonnement était d'environ 80€, l'on payait pour ce que l'on utilisait, ensuite l'on m'a pris une commission sur les ventes, maintenant l'on m'annonce un passage 119€ à 399€ avec une remise de 100€ car je suis un client historique... aucune négociation possible... vous payez ou vous partez... L'on vous prend en otage, vous développez et investissez et ensuite impossible de partir... Investissez dans des flux maisons vous ne serez pas dépendant de cette boite qui change sa tarification sans vous demander votre avis.

Shoppingfeed

Avantages :

La plateforme est très facile à utiliser et très pratique car on y a accès a beaucoup d’outils et de données sur la performance des produits.

Inconvénients :

Je n’ai pas rencontré des problèmes en particulier.

Très à l'écoute

Avantages :

Facilité de mise en place Interface facile Logiciel très efficace

Inconvénients :

Beaucoup d'informations Conseils, optimisation et encouragement à développer

Inadapté

Commentaires : En décembre 2020, j'ai souscrit à leur solution via la plateforme où est hébergé mon site pour un tarif, je crois, de 23 euros. J'ai donc saisi mon numéro de carte qu'ils ont conservé (sans autorisation). Finalement, le service ne correspondait pas à mes besoins. Je ne me suis donc pas abonnée aux plateformes et j'ai abandonné Shopping Flux. Et surprise le mois suivant alors que je n'ai pas utilisé le service, je me vois prélever 238,80 euros ! Bien loin des 23 euros du départ... Après plusieurs réclamations, impossible d'obtenir un remboursement même partiel. Du vol pur et simple ! Aucun tarif annoncé, à aucun moment il est écrit noir sur blanc que le paiement sera récurent, que vous signez un SEPA. Entreprise malhonnête !

Avantages :

Aucun en ce qui me concerne. Solution onéreuse et inadaptée pour mon entreprise.

Inconvénients :

Le service client est inexistant. Tarifs complétement opaques.

Great Out of the Box Solution to Get Your Feed Up & Running

Commentaires : With Shopping Feed, we were easily able to generate a feed compatible with Google and Bing Merchant Centers. Without spending countless hours and testing, we were able to list our SKUs in the correct format to start our ads. We were able to focus on the shopping ads instead of setting up a feed just to show the ads. It has helped our business tremendously in saving time and money.

Avantages :

Shopping Feed has provided a simple solution to get our feed up and running without any technical implementations. We simply installed a module (Prestashop site) and the feed information was imported into the Shopping Feed System. From there we were able to control which products were included on the feed and the field mapping allowed us to match our fields with the required information for Google and Bing. We were ready to go on Google Merchant Center and our shopping ads showing within a day.

Inconvénients :

The system is working correctly, but there are a few items that I still am unsure about. For example, when products are updated on the site, I am not sure if the system pulls those new items onto the feed daily or if this requires a manual execution. This is not entirely clear. Also, when some of the categories or mapping is update within the system, I am not sure if this is update automatically or needs to be manually updated.

Great Way to Set Up A Feed Quickly To Get Your Shopping Ads Running

Commentaires : I have had a great experience with Shopping Feed from the quality and features of the product to the great customer service. Any questions you have, the customer service team is very responsive and will address any questions you have with plenty of knowledge and troubleshooting tips.

Avantages :

The software easily integrates with your ecommerce platform and allows you to categorize your product listings. The mapping has a easy to use interface which allows you to provide the data necessary for Google Merchant Center and other ad platforms. The custom label feature is perfect for creating labels that allow you to easily segment your ads to your preference. I primarily use this software for Google Merchant, but you can easily expand to other channels (Amazon, Ebay, etc.) that the software will format for those channels.

Inconvénients :

Occasionally, the feed will break and you will need to login to fix some settings. However, I believe this issue may be due to the source (my website). Most of the time the software is hands-free and works as expected!

Multi platform E-Commerce Seller

Commentaires : The product does a nice job managing inventory. Id like it to be a little more automated and customizable.

Avantages :

Ability to get our inventory into multiple platforms, while having different price levels on each platform.

Inconvénients :

Flexibility, we are a 5 day a week operation. We dont like the fact that the system auto updates all weekend from the last file uploaded on friday evening. There isnt a way to turn this off.

Shopping Feed's adventure in Gong paradise.

Commentaires : We have a lot of product and most of the time Shopping-Feed can handle it, but expect to run into some issues especially with customization. Luckily, Shopping-Feed's support team is pretty good and can work with you to fix your problems with the software as long as you remember patience is a virtue.

Avantages :

The customization that we can have with metafields, That has really helped us make better listings on our favorite market places. Also the customer reps are always there to help me out if I have any questions. They love calls and screen-sharing too.

Inconvénients :

There was a pretty big mess up on Amazon once, but we eventually got it fixed thanks to the customer support. Also, it might take some time to get things the way you want them on the market places, but if you work with Shopping-Feed support and the market place you'll eventually get get your items up correctly.

Love the app when get used to it

Avantages :

It can sync the inventory on multi-channel. It saves our time and work. And when we want to sell a new item, we just need to create the item in shopify, and Shopping feed can upload the information to different channels. Even though Amazon has a strict rule to do new listing and sync the listing. Shopping feed did a great job.

Inconvénients :

It needs to take some time to learn how to use the app. Especially for Amazon channel. So it needs some training for at the beginning. Fortunately, the shopping feed customer service is great. They are so patient. Otherwise, we will leave the app before we understand how to use it.

Next Level Sales

Commentaires : The overall experience with Shopping-Feed has been a positive one. It has allowed us to sell our products through different channels which has helped the entire business grow.

Avantages :

Setup and support were by far the highlights of my experience with Shopping-Feed. Like any new system there are always questions and best practices and the Shopping-Feed support team was always there to help. Emails were almost always answered in one business day and follow-up emails were always given after any phone call. What I like most of all was that we were able to get our products up on the shopping platforms we wanted to quickly.

Inconvénients :

The biggest challenge when using Shopping-Feed was inventory updates. We had some cases where our inventory was not updating quick enough, or at all, causing us to oversell some of our items. There have been solutions offered where we could put an inventory threshold on our products being sent via shopping feed, but this solution was not right for our specific business model.

Effective tools, and great support

Avantages :

We use Shopping Feed to connect products from Shopify to various shopping channels, and sync orders placed on Amazon Marketplace. The tools are quite easy to use, and often being improved upon. Product data filtering and processing is very easy to use. Shopping Feed offers some of the most personable and direct customer support out of all the apps we use in the Shopify ecosystem. Overall, we've been very happy with the value of the app.

Inconvénients :

We haven't had any negative experiences to speak of.

Shopping Feed for Google Shopping

Commentaires : Quite positive.

Avantages :

The price and the customer support. [SENSITIVE CONTENT HIDDEN] and the rest were on point when it came to helping out with questions.

Inconvénients :

The sometimes unfinished UI. There was occasionally words that weren't translated from French.

Delivers on Promises

Commentaires : My rep has been great to work with. There are other feeds on the planet but these folks do good at reaching out.

Avantages :

If you are looking for a shopping feed this is a good one. The software itself delivers what it promises. Customer Support is very good. And it is a good value for the money!

Inconvénients :

Not too many cons it does what it says!!

CKS Online

Commentaires : Its been great

Avantages :

How it identifies feed issues and allows you push matching variable to Amazon

Inconvénients :

I find it confusing to figure out exactly what is causing the issue.

Super Beneficial to Any Business

Commentaires : Shopping Feed is allowing me to connect to multiple buyers on different channels. My support [SENSITIVE CONTENT HIDDEN] is always quick to respond and answer any question no matter how trivial or how many times i asked. If there is ever an issue he gets into it right away and provides support and solutions.

Avantages :

I can make one listing on Shopify and as long as i have access to the other channels, and the products are selected it does all the work of listing it elsewhere. Huge time save and great exposure to multiple selling platforms simultaneously.

Inconvénients :

I wish the financial side would take into account that to be on most of the channels you have to pay a subscription for them as well. For ebay i subscribe to a store which can range from 5 to 200 depending on how many items, plus there are transaction fees on items sold. Etsy is a .20 item fee plus transaction fee. So I would say the pricing tiers could be a bit better options, especially when you use multiple channels.

Shopping Made Easy

Commentaires : Very friendly staff, great support with any issue and most important makes it easy to work with e commerce Channels.

Avantages :

I like the ease of getting eBay orders transferred over to Magento. The updates are quick when I make changes on products and the Rules help me regulate pricing. CUstomer Service is excellent - if I have a question I start a ticket and within a few hours, sometimes sooner I get a response....there is also the option to text an agent live. I am going to take advantage now of a few more channels at affordable monthly pricing.

Inconvénients :

Once in awhile but not often the system unlinks to Magento. It only happened 2x in over 2 years so that is really the only thing I can think of at the moment that I was concerned about but as I said it was resolved within a few hours.

Like the Name Says, Shopping Feed Manages our Shopping Feeds

Commentaires : Overall we are quite happy with Shopping Feed, but there are some improvements that we need to hammer out. We love having visibility into our feeds across platforms.

Avantages :

We have a huge social media following. Shopping Feed has been a great way to manage our shopping feeds across Facebook and Instagram as well as increase conversion and manage our feeds across different platforms and regions.

Inconvénients :

We have a fairly complicated product catalog and the Shopping Feed team has struggled a bit to help us hone in exactly what we need out of our feeds. We are 90% of the way there, but it has been a struggle.

Great service, excellent support

Commentaires : Shopping Feed has helped me distribute my updated product catalog quickly to Google and Facebook/Instagram. This has helped me reach thousands of new customers with almost no effort.

Avantages :

Setting up feeds can be complicated, anytime there has been an issue with portals changing their requirements or feed setup the support staff has been very quick to help make appropriate adjustments.

Inconvénients :

The overall backend is complicated and not very intuitive.

Best Feed Support in the Industry

Commentaires : The most powerful benefit of working with Shopping Feed, is hands-down, their tenacious support team. They are fast, thorough, and work so collaboratively, we feel like they are an important part of our ecommerce team.

Avantages :

We like how easy it is to connect from our backend to the ecommerce platforms we use. We can make quick adjustments on the fly, and set rules to help manage what products we present to the various merchants.

Inconvénients :

Would like to have additional reporting capabilities for manual modifications made, so that we can easily reverse temporary changes needed to resolve a transient issue in our database.

Great Service to Streamline Your Sales

Avantages :

I love that it automates the inventory feed to third party platforms like EBay, Amazon, etc. it saves us a ton of time when it comes to posting products.

Inconvénients :

A bit complicated to setup and sometimes requires support from the Shopping Feed Team.

Great Product

Commentaires : The support is fast and always fixes the issue.

Avantages :

Support is fantastic, easy to setup and use. Product is intuitive

Inconvénients :

None, if anything the repricing engine can be a bit better

Best customer support ever

Commentaires : Executive is the best customer support i had the luck to discuss with. He helped me on lot of problems i've been trought. He's very professional and friendly.

Avantages :

Customer Service, the way that we create rules

Inconvénients :

The fetch time is too long, it could be awesome if it took less than 2 mins.

Shopping Feed - Great Value

Avantages :

I like the flexibility and the support from Drew, Max and Oleg

Inconvénients :

Takes some learning - but has a stack of features

E-commerce solution for every business

Commentaires : Overall, I have managed to easily integrate my merchandise in a way that works with several advertising platforms. Thus, it becomes very easy for me to create advertisements for my products by just clicking a few buttons.

Avantages :

We have used Shopping Feed to grow and scale in record time. The software is really easy to use and get familiar with its functions. An added advantage is also the help that you will get from its customer support, in case you have any queries. The software is also very easy to integrate into your workflow.

Inconvénients :

Even though this software is the best I ever used on e-commerce, I still want to understand how fast it integrates changes to my merchandise into the shop by itself. Going manual every time the catalog changes is tedious.