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Omnichannel Contact Center permet d'organiser les contacts en fonction des différents canaux et de les visualiser sur une seule interface.
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Filtrer les avis (9)
Excellent omnichannel platform
Commentaires : Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software
Avantages :
Price, product quality, commercial attention, support
Inconvénients :
Nothing, it is a product that continues to evolve over the years, fully recommended
Alternatives envisagées précédemment :
A good runner up in a very competitive market
Commentaires : A very good experience, but an extra hand in the deployment proccess can be apreciated
Avantages :
The developer teams are very good, this guys can integrate anything to anyone
Inconvénients :
Maybe they need more presence in they objetive markets like America
A very complete product, but very difficult to configure
Avantages :
Good inconming interaction managementOmnichannelBots
Inconvénients :
Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond
inConcert, idispensable para el marketing omnicanalidad
Avantages :
Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.
Inconvénients :
Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.
is a very nice software to adminstrations very intuitive
Commentaires : the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
Avantages :
the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
Inconvénients :
the support is very deficient the are good but the are to slow to answer to the issues that you explain
InConcert Contact Center
Avantages :
La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.
Inconvénients :
Se queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.
Performs very well, very good features, outstanding customer service.
Commentaires : Excellent product at a good price.
Avantages :
1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.
Inconvénients :
They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
Very performant and omnichannel
Commentaires : Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!
Experiencia InConcert
Commentaires : Una experiencia de facilidad y comodidad para interactuar y supervisar los canales de atención.
Avantages :
La atención de soporte por los canales de comunicación, la funcionalidad de la plataforma en la integración de los canales de atención, el análisis de la información que se tiene en cuenta para la reportería, el apoyo de los representantes de InConcert.
Inconvénients :
Hay novedades de alta complejidad que se escalan muchas veces sin tener avances ni un seguimiento que brinde información sobre la solución.
