Avis clients sur Smartlook

Smartlooked for awhile now

Commentaires : Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Avantages :

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options and features and troubleshoot errors by literally putting our eyes on it. It works by having the customer provide a code given on the website and this code allows access to their screen through Smartlook. Agents and customers alike have come to rely heavily on Smartlook to help get the support they need and get it in a timely manner. It makes a world of difference when you can see the screen, identify the issue and solve it all at once rather than take precious minutes and hours trying to describe what is going on and another hour trying to describe how to fix it.

Inconvénients :

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

I was able to update my website without requesting criticism, which saved me a lot of time.

Commentaires : I watch a few records at random and can tell what the user wants from our website.

Avantages :

The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me.

Inconvénients :

I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them.

Alternatives envisagées : Hotjar

Pourquoi choisir Smartlook : By tracking mouse movements and clicks, it made navigating the website simpler.

The best User Experience Tracking Software

Commentaires : it helps in understanding website user behavior, tracking the analytics and supporting in Improving the content on the website.

Avantages :

The Integration is super easy, we can get new information about user behavior every time when we check the tool, it is a good software to analyze, improve and implement the content and services on a Platform (web or app)

Inconvénients :

not much, it is good and keep on updating

Alternatives envisagées : Lucky Orange

Pourquoi passer à Smartlook : It is's Better UI and fuctionality.

DX Heroes review

Commentaires : Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.

Avantages :

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Inconvénients :

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Alternatives envisagées : Hotjar, HubSpot Marketing Hub, Google Analytics 360 et Intercom

Pourquoi choisir Smartlook : Support Czech startup; better UI

Logiciel antérieur : Hotjar, HubSpot Marketing Hub, Google Analytics 360 et Intercom

Pourquoi passer à Smartlook : Czech company, friendly UI/UX and good value for the product (but not yet for us).

Good option to analyse your customer behavior

Commentaires : We used this tool for 2 years, it was very useful for use to record our customers interactions.

Avantages :

-Heatmaps. - Bugs tracker. - Funnel optimization

Inconvénients :

- The price is higher compared with similar tools

Alternatives envisagées : Mouseflow

Pourquoi choisir Smartlook : The price was lower with similar funcionalities

Logiciel antérieur : Hotjar

Pourquoi passer à Smartlook : We chose Smartlook thanks to its gread support team

Excellent for improving the user experience.

Avantages :

The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.

Inconvénients :

We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.

Great for UX optimisation

Commentaires : We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool

Avantages :

The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.

Inconvénients :

We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.

Alternatives envisagées : Hotjar

Pourquoi passer à Smartlook : It had better options as a freemium user and also better UX for the video tracking element

Great qualitative analytics tool

Commentaires : Smartlook is a great addition to Google Analytics. It provides answers that you can't get from your quantitative data. A must-have for marketing analysts and UX designers.

Avantages :

Smartlook doesn't sample their recordings in comparison with most competitors. Their support and account management is top notch, wouldn't even consider a change because of them.

Inconvénients :

There are some bugs now and then but nothing too annoying. And I always get answers whenever I report them, it doesn't get unnoticed and they work on fixing them. User management is a bit clumsy at the moment but it should get better in the future.

Good tool to check real-time visitors

Avantages :

Smartlook is great that shows in real-time what's exactly user is doing and also it shows the typing data of user in the forms. It also easy to create funnel and track overall process in smartlook.

Inconvénients :

The least things about smartlook is that it doesn't show accurate data of cities.

Keep an eye on users and improve conversionsq

Avantages :

Smartlook is really helpful to understand the user interaction with the website. It works perfect almost most of the time.

Inconvénients :

The tool does not work will when you have additional JS files in the page. Also, makes the page loading speed slower

The idea to look how our customers use our websites is brilliant. I'm always very excited to replay.

Avantages :

I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Inconvénients :

On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package) Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

Best Tool to Understand Customer Journey!

Avantages :

Smartlook is very easy to integrate in multiple ways and Easy to use.

Inconvénients :

I wish Smartlook bring Micro Survey as a new feature which can be a good mix in order to understand customer pain points.

Alternatives envisagées : Hotjar et Mouseflow

It is the best tool ever

Avantages :

There are a tons of tools to track visitors, but watch what they are really doing is amazing. Those insights can change everything and help you to create the best customer experience.

Inconvénients :

nothing!! everything is cool. Maybe it would be great if you can gather together all sesion that are similar, so you don't have to spend time looking similar sesion that doesn't help you.

The Best

Commentaires : increase your own visitors per pages

Avantages :

I love the Heatmaps section, especially to view DESKTOP and SMARTPHONE maps. I advice to use this software to understand the section of your website useless.

Inconvénients :

Enlarge total storage limit for free account at all websites. It is better araound 1,000 per website.

Essential Online Marketing and Customer Experience tool.

Commentaires : User Experience Optimization

Avantages :

It is a great tool to monitor incoming traffic (with sources), and to track their movements on the website in order to improve the user experience on the website. It is a great feedback tool.

ABSOLUTELY PHENOMENAL

Commentaires : We are solving IT issues, abandoned carts, seeing heat maps. Smartlook should be a piece of software that every company has.

Avantages :

I absolutely love smart look not only for the amount of features that it packs into it but how good those features are, we generally use it for spotting technical issues or seeing the heat maps but its also allowed us to see the main points at which people abandon carts and although we can see that through GA, Smartlook allows us to see what they are looking at when the do it which helps us to narrow down why they left. All of the other features are phenomenal and I just cant fault the support and everything to do with them 😊

Inconvénients :

I had no issues with Smartlook at all 😊

Trial User for Heatmaps

Avantages :

Our main focus was on heatmaps, it was the reason why we implemented it. It give us great insight into our customers behavior and it is nicely visualized in Smartlook.

Inconvénients :

It would be nice if there will be some opportunity to download done heatmaps

Alternatives envisagées : Hotjar

Smartlook has help us to detect bugs and non returning customers in our process of purchase

Commentaires : The perspective of our customers are invaluable to us

Avantages :

The quality of the recordings and the ease of installation and use. But above all the insides that give us to improve the quality of our processes

Inconvénients :

The number of recordings in the free mode, i think that 2000 instead of 1000 could make a big difference for us

Simply excellent!

Commentaires : I can identify the usability issues of my site and fix them.
To this day, we can only say good things about Smartlook.
We have to congratulate the team by the excellent tool.

Avantages :

The customer support for free version was excellent. They helped me even in the free plan. Great professionals!

It's good, you must use it

Commentaires : see the behaviour of my clients in the website

Avantages :

very interesting product. It can be useful to identify new opportunities to grow and business. It's awesome

Inconvénients :

the limit is too short, but it's enough if your website don't have millars of visits. So it's great.

Want to Increase your Website productivity? - If Yes then 1000% Smartlook Help You :)

Commentaires : - User Insights in terms of Interest, Thoughts and Where to convert - Remove unwanted things by adding user interest things.

Avantages :

First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done. Second is Each and Every Second, Review, Insights Interest Showcase in Video Format. Heatmaps is also a great feature. I am new for now - reviewing in just after 10 min of signup at Smartlook - but I feel I should share my experience as a new user and ofcourse i am exploring it more and will look into it details. And Yes - It helps me to give a clear understanding about what user looking, searching and react more. So I can get my platform more better in terms of design and options.

Inconvénients :

For Now - I am a newbee here. But Ofcourse if there I finf something issue or something i dislike - then i will share to support to make it easier or fruitful for users.

Not impressed

Commentaires : I must say I am disappointed.

Avantages :

Solid app for website traffic recording and easy to implement but there are cons with it...

Inconvénients :

There are better apps for monitoring website traffic than this one. If you want to end a trial or a month subscription, just be careful to write them that you wish so in advance otherwise they will charge you even if you have removed your payment card in the account settings. It´s a scam and ridiculous - they do NOT have unsubscribe button in account settings. They don´t even bother sending notifications about ending period. Also, if you want to stick to free trial, you should know that with a decent traffic on your website your recording will end very very fast. Futhermore, this app has a good review because they offer you a free 14 days or even a month free in exchange for a great customer review on review sites.

Great Plugin

Commentaires : The plugin are very simple to use. Everyone can use on your own blog or website.
Learn about the behavior of your visitors.

Avantages :

Great Plugin. Can understand the behavior of the visitor in my website, and make some improvements based on his behavior. I recommend.

Watch your websites visitors' activities as a video.

Commentaires : By watching our website users behaviors we really gain valuable insight for our website. Because it is very obvious and easy to understand.

Avantages :

It is really amazing to see how your website visitor behaving while viewing your webpages.

Inconvénients :

The only negative point is the very limited use for the free version but it worths to pay.

amazing program, easy to use

Commentaires : ideal to make modifications in the web and thus to have more and better traffic of quality

Avantages :

Very good program that controls the accesses and what clients look for the ideal web to make modifications in the same and to have more and better traffic of quality

Inconvénients :

very good program but does not give the data in real time given that the recordings take time and does not take 100% of the users