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Avis clients sur VisitUs Reception

En savoir plus sur VisitUs Reception

Accueillez vos visiteurs, entrepreneurs et employés avec un système de gestion des visiteurs facile à utiliser qui les protège et leur fait gagner du temps.

En savoir plus sur VisitUs Reception

Avantages :

The customer support is second to none and all customizing was implemented. We needed an easy visitor system with iPad as GUI which also realise an emergency evacuation.

Inconvénients :

Limitation of iOS for the device it runs off of. Removal of a sign in book leaves you exposed to what you can take with you on an evacuation to allow you to roll call.

VisitUs Reception - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,2/10

VisitUs Reception a reçu une note globale de 4,7 étoiles sur 5 d'après 60 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (60)

Beau
Beau
IT Manager (Australie)
Utilisateur LinkedIn vérifié
Construction, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Happy customer and guests

5,0 il y a 6 ans

Commentaires : We replaced out paper based visitor register with VisitUs Reception over 12 months ago and haven't looked back. we have had a couple of minor issues that we reported to support and they were quickly addressed and updates were issued to resolve the problems. we get comments from clients daily asking what we are using as it works so well and looks professional.

Avantages :

Simple to setup and get started. easy to use for both administrators and guests. the interface is able to be customised to your own preferences including images, custom PDF for non disclosure and what data you need want to collect about the guest. Ability to import from AD makes initial setup much simpler.

Inconvénients :

Nothing, the product achieves exactly what we are after with minimal administration once it has been setup

Kenny
Digital IT Support (Australie)
Urbanisme et architecture, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

VisitUs Reception Review

4,0 il y a 5 ans

Avantages :

Usability of Guests sign in. Works almost flawlessly. Customer Support. Special call out to Alister for continuously supporting and updating us on issues and key feature releases.

Inconvénients :

Hosts implementation was a bit buggy resulting in some inconsistencies (fixed now)

Dannielle
Receptionist (Australie)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

7 Months in it is going very well

3,0 il y a 5 ans

Commentaires : They have been fantastic with any issue or problem and contact is really quick for support.

Avantages :

The ease of using this software and giving us the edge with technology without the hassle of too much information needed. Students are emailed their QR code after signing in the first time and can easily sign in an out during the week they are with us.

Inconvénients :

There are a few steps we would like to take out of the iPad sign in process but are unable to from our end.

Sunny
Facilities Coordinator (R.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing and life changing

5,0 il y a 4 mois

Commentaires : Amazing piece of software, from staff to visitor and contractors have always asked how comes it is so easy and fast.

Avantages :

how easy and efficient it is to use for everyone

Inconvénients :

Nothing at all, none of the features are tricky at all

Emily
Development Director (É.-U.)
Art, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very happy with it--GREAT VALUE!

5,0 il y a 5 ans

Commentaires : We love it!

Avantages :

This program was the best we've found in terms of customization within our budget! We love printing the badges with the QR code. Once all of our members register, it will make signing in very fast and easy. VisitUs allowed us to ask many of the sign-in questions we needed to, keeps track of them, and updates the backoffice app in real time as people sign in.

Inconvénients :

I'd like to have more customizable fields--we couldn't ask all of the sign in questions that we would have liked, but we were able to get most of them.

Rick
Director of IT & Business Operations (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

This product works well for our needs

5,0 il y a 5 ans

Commentaires : Mostly, the product's been very useful for our company needs and we're happy with it. The price is excellent for the value.

Avantages :

The product both emails and texts. The creators will work directly with you on features, etc.

Inconvénients :

We had a couple of configurations that aren't really part of the software that we couldn't make happen.

Koji
IT Manager (É.-U.)
Exploitation minière et métaux, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Very easy to use. Brilliant customer service.

5,0 l’année dernière

Commentaires : Very easy to use. Brilliant customer service.

Avantages :

Brilliant customer service. They always give me accurate and quick advice.

Inconvénients :

cannot print out american date format on visitor label

Katie
Manager IT & Facilities (Australie)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great system! Easy to Setup & Use.

5,0 il y a 5 ans

Commentaires : Our overall experience with VisitUs Reception has been great! the staff located in Sydney were very responsive and took time out to understand our business needs. They walked us through setting up the system and were always available to answer any of our queries. They are a great team to deal with!
Our aim was to remove the dependency of a staff member sitting in Reception, which VisitUs Reception has surely done. Our part-time receptionist is now free to move around the office and is assisting various business units with administration work and the likes.

Avantages :

Very easy to setup and maintain. A set and forget type system, which works great for a medium sized office like ours where we are short on staff. It is very user friendly and met all of our requirements, self-service sign in/out, notifying Hosts via email and SMS, online emergency evacuation lists. With a very reasonable price tag for what it offers!

Inconvénients :

We’ve used it for about a year now and can’t see anything I dislike about it.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Safe, Secure, Efficient Reception Tool

5,0 il y a 5 ans

Commentaires : Our financial firm is easily able to log both clients and building maintenance, saving us the hassle of wasting time throughout our day to deal with visitor check-in issues.

Avantages :

Helps create so many efficiencies for our company and helps us cut down costs. It saves us time during our days by not having to have someone away from their desk dealing with visitors. It also helps create a better client experience with updated technology and a more streamlined process.

Inconvénients :

We've had the glitch here and there, but there are not many other complaints to speak of. The software does exactly what we need it to do.

Patrick
Health and safety Manager (R.-U.)
Génie mécanique ou industriel, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Helpful tool.

5,0 il y a 5 ans

Commentaires : It has solved the problem of visitors and contractors just turning up on site and not having any kind of Health and Safety induction, and it has made a massive difference in our monitoring of who and why people are on site, it also helps us conform to H&S regulations

Avantages :

The fact that it’s easy to operate for visitors.

Inconvénients :

Sometimes it my crash or lose the Wifi signal.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Papier et produits forestiers, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

VisitUs for Corporate HQ

4,0 il y a 5 ans

Commentaires : Our experience was very good with the VisitUs product & team. They were always available during the adoption to make sure the experience went as smooth as possible. This is a great product to help move your company into a new eco-friendlier alternative to reception registration.

Avantages :

It has allowed us to take a greener approach to our visitor registration at HQ by eliminating the need to use paper. We were also able to customize the application so that it fits what we require visitors to provide such as photo, who you are here to see, a signature for our visitor release form, and the SOS emergency feature.

Inconvénients :

It would not be fair to list cons because all of the initial negatives we had were worked out with the VisitUs customer care team. Everything ended up getting fixed or adjusted for us so there were no outstanding "Cons".

Barbara
QA & OSH Manager (Australie)
Exploitation minière et métaux, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

VisitUs Review

4,0 il y a 5 ans

Commentaires : We are now able to with a click of the mouse see who is on site, visiting whom for what purpose. we are now even looking at using this same software for our deliveries to site. and rolling this out to multiple locations.

Avantages :

When visiting a company we came across this software, 2 weeks later we installed this same software in our company premises and have not looked back. the ability to contact visitors whilst on site via email or sms, is very helpful in our line of work. The feedback we are receiving from staff and visitors alike is very positive and encouraging. The ease of use for the which it operates for the end user. and ability to fill in reports for departments is also excellent.

Inconvénients :

Sorting out the glitches initially was a little troublesome

Andrew
IT Services (R.-U.)
Internet, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Enjoyed full experience with VisitUs Reception

4,0 il y a 6 ans

Commentaires : The use of an iPad sign in screen within the multiple locations of the company has made it easier to both inform employees when their visitor arrives, but also track visitors stays on an online platform instead of paper sign in sheets means that it's much easier to know when customers/visitors have been at which premises when. Originally I found the AD integration application to not work, by going through customer service I quickly obtained the powershell script and discovered the problem our company was personally having and fixed the script, informing VisitUs what occurred. Soon after, advertising of AD integration was removed from their website, as I was informed they were going to further expand the integration and fixed the problems i found. All of this was done within a few days of my original complaint, in a very timely manner which I greatly appreciated.

Avantages :

Very Simple to understand online portal. Application is well laid out, and looks very professional whilst offering great customisability to make the application suit the company brand. Good integration with AD , continually being improved The ability to text employees when their visitor arrives Very helpful customer service, making the whole testing of the service extremely easy

Inconvénients :

The application for phones typically did not work as well as the text and email integration, and felt slightly more "juttery" in operation, although I'm sure is being improved with updates The AD integration was fiddly to set up at the time, through use of a powershell script, however this is apparently soon being updated to a more user friendly application

Daniel
IT Support Specialist (Allemagne)
Génie mécanique ou industriel, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A great system, perfect for reception

4,0 il y a 5 ans

Avantages :

Ease of data entry iPad app speed of printing with their recommended printer Great support

Inconvénients :

Cannot print across different networks (computers, printers and iPads must be on the same network)

Samuel
Receptionist (É.-U.)
Cabinets médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Visitus Reception Review

4,0 il y a 5 ans

Avantages :

Visitors are impressed by the technology. It paints our company in a good light.

Inconvénients :

Sometimes it does not work. I have been in communication with the customer executive, but we are not always able to resolve issues. Issues primarily include visitors receiving the following message: "There was a problem. Please sign in again." This usually happens at least once a day and is quite frustrating. When the system works I am impressed by it, but the problem is that it isn't reliable.

Whitney
Office coordinator/ Safety Manager (É.-U.)
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great Product

4,0 il y a 5 ans

Commentaires : The software is great, the customer service and response time is amazing. We love that we can get assistance super quick to resolve any problems.

Avantages :

We really enjoyed that this software met all of our requirements and was in our budget. We love that we can print badges for guests, and use it as a sign-in system for our employees.

Inconvénients :

The pictures on the badges aren't very clear.

Yahya
IT Manager (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple & Easy

5,0 il y a 5 ans

Commentaires : The feature I liked the most is it's integration with our Active Directory Address Book using the WiFi Connection

Avantages :

Our Customers find it very easy to use, It's a user friendly software

Inconvénients :

So far I am quite happy with the Software.

Nigel
Artist / Illustrator (R.-U.)
Art, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Its a clean and easy to use piece of software. Great value and excellent support backup.

5,0 il y a 7 ans

Commentaires : This has helped keep a handle on the number of clients/visitors we have to our company site.
It is useful to be able to get daily, weekly or monthly reports on who has visited which part of the company, how many times etc.
It releases a member of staff from having to log people in and as it sends both e mail confirmation to the person being visited as well as the visitor in advance, as well as Apple Wallet reminders, we have a better system for making our clients feel more important and our company be more innovative and professional.

Avantages :

Easy set up, very cost effective and its very intuitive. It gives my company a very professional appearance to all visiting customers. We have just had an update which has helped to improve the speed of label printing . . a small but helpful change

Inconvénients :

Had a few bugs within the first week which slowed down the printer link to the ipad. Photo on labels needed to be altered, but this was done remotely by the support team.

Jeanette
Executive Assistant (R.-U.)
Événementiel, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic software

5,0 il y a 5 ans

Commentaires : we now have a deskless reception, freeing up the space for us to set up a meeting pod; guests buzz in, sign in & can make a coffee or sit in the pod until their meeting starts

Avantages :

we love this software, the best feature is that it emails the person being visited so that they can come down to meet their guest as soon as they sign in, so the guest is not kept waiting for someone to find who they have come to see. it is so easy to use & set up too.

Inconvénients :

nothing, it does what it says on the tin, very efficiently.

Adam
IT Manager (Singapour)
Équipements publics, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Australian company with Sydney based support

5,0 il y a 6 ans

Commentaires : Highly recommend. Product and support are 110% meeting our business requirements.

Avantages :

The iPad app is clean and robust. The back end portal is intuitive and feature rich. Support from VisitUs was exceptional, live chat support with immediate responses and strong email follow up. VisitUs even developed additional functionality for us in a matter of days upon request. Incredible and so so rare.

Inconvénients :

Truly no issues, meets our requirements perfectly.

Margaret
Receptionist (Australie)
Conseil en gestion, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy, professional, good reporting.

5,0 il y a 7 ans

Commentaires : Ease, efficiently, professional, great reporting function.

Avantages :

The ease, reporting, adding new staff members, it helps me at reception and is so professional I love the feature that I can pre-register clients - which give the company an efficient and professional look and it an excellent feature when we have workshops for some 30 odd people. Some days we have up to 50 clients and this is so much better for the company and myself

Oscar
Territory Manager (É.-U.)
Assurance, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My Experience

5,0 il y a 5 ans

Avantages :

I really like how easy it is for our clients to use. I also love the fact that the system notifies me when my appointment has arrived.

Inconvénients :

I actually have not found anything I do not like about it. It might be because I only use it for a very specific task.

Lisa
Legal Instruments Examiner (É.-U.)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent system

5,0 il y a 5 ans

Commentaires : We can clearly see who has been in our building and running reports is easy and helpful.

Avantages :

The ease of use for the administrators and our customers.

Inconvénients :

Some of the choices in setting up the sign in options don't apply to our company and some I would like to see.

Gina
Reception / Telephonist (R.-U.)
Génie mécanique ou industriel, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

VisitUs anytime !

5,0 il y a 5 ans

Commentaires : We have been able to be more digitalised with using this product

Avantages :

Love the fact that it alerts the host of their visitor's arrival Has reporting functionality, has Fire action alerts

Inconvénients :

Slow at printing our badges (probably down to our printer) Unable to print in advance when holding large visitor events

Joseph
IT Manager (É.-U.)
Mode et vêtements, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Application and Support

5,0 il y a 5 ans

Commentaires : I have had to reach out to support a couple times during the initial setup and Alister was very responsive and helped out a lot.

Avantages :

Ease of use Easy to setup Great customer service

Inconvénients :

I would like to see more options for a receptionist-less environment such as ourselves. We've had to implement "No appointment, no visit" workaround with checkboxes and such, which do the job for unwanted visitors/solicitors.