Avis clients sur Podium

Logiciel bon pour les interactions

Avantages :

C'est un logiciel bon servir la clientèle très intéressant et permet de gagner plus de temps Je le recommande

Inconvénients :

Je trouve que ce logiciel devrait être disponible dans tous les pays

Logiciel de clientèle

Avantages :

Podium est un logiciel qui est vraiment très efficace dans la gestion des ventes des articles C'est recommandé pour tous

Inconvénients :

Je n'ai rien trouvé d'anormal pour le moment

Logiciel de Chat

Commentaires : Dans l'ensemble , Podium est un meilleur logiciel qu'il faut utiliser pour la gestion clientèle, les planification et les paiements en un seul endroit et supplie également la communication avec les clients

Avantages :

Podium est un logiciel très intéressant pour la gestion clientèle et qui permet également de gagner du temps, les planification et les paiements en simplicité

Inconvénients :

Podium à une grande avantage pour la gestion des messagerie mais pas disponible dans tout les pays

Logiciel de gestion de Chat

Avantages :

Un très bon produit de gestion des interactions avec une meilleure solution et une fonctionnalités modernes très performant et simple à utiliser. Et facile également la gestion des messageries.

Inconvénients :

C'est un très bon produit pour la gestion et de messagerie électronique. Je ne reproche rien mais dommage c'est pas disponible pour tout pays.

Logiciel de traitement des paiements

Avantages :

Un très bon produit pour le traitement des paiements très performant et facile à utiliser avec une qualité d'interface très satisfaite. Très sympa et avec une bonne fonctionnalités tellements innovantes et efficace.

Inconvénients :

Je n'ai aucun problème avec ce produit . Je souhaite que Podium soit disponible pour tout les pays

Logiciel de gestion

Avantages :

Podium c'est un meilleur produit de gestion des interventions et très simple à utiliser avec une bonne qualité d'interface et efficace pour accompagner les entreprises à plus générer des rapports sur les sites. Je le recommande

Inconvénients :

C'est très simple et rapide. Je réclame qu'il soit disponible pour tout pays

Logiciel de gestion

Avantages :

Podium est un logiciel qui assure la bonne gestion du clientèle et vous permet de gagner un peu plus de temps et facilite aussi la planificationVivement recommandé

Inconvénients :

Je constate que ce logiciel doit être utilisable dans tous les pays

Logiciel d gestion

Avantages :

Podium est un logiciel de traitement satisfaisant qui facilite les interactions entre les différentes entreprises et leur clientèle

Inconvénients :

C'est un très bon logiciel mais pas disponible dans tout les pays

Very expensive but worth it depending on your model

Commentaires : Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.

Avantages :

It is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.

Inconvénients :

It is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.

Wish we never left!

Commentaires : We previously used Podium and we switched to a less expensive option. Well, you get what you pay for. Podium is a far better product. Reviews increase, we get paid faster using card readers or text to pay. Excellent customer service!

Avantages :

Podium works so well. Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office.

Inconvénients :

Nothing, nothing, nothing, nothing, nothing.

Disappointed In This Company And Software

Commentaires : Signup featured a lot of great support and follow up but that disappeared a few months into our year long contract. For the price we were paying it's embarrassing that their customer support and our rep we hadn't heard for the last 6 months. Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not reaching the targeted inbox but was never followed up on. Had also mentioned a mapped field being missed and reviews were being sent to the correct number and was told they were waiting on another company to finish an API...strange how I switched to a competitor and it works flawlessly. Save yourself the money and find the competitors out there that offer the exact same product for 1/10th the price. The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and ultimately sales) to our dealership.

Avantages :

The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.

Inconvénients :

The marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did. While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent. The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.

Just send us a text! - Podium brings texting to business

Commentaires : The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.

Avantages :

I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."

Inconvénients :

The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.

If you aren't using Podium, what are you waiting for?

Commentaires : The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)

Avantages :

What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

Inconvénients :

There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Great Platfrom for Text Messaging, but for a VOIP, not reommended

Avantages :

I like the platform for messaging to our clients. The text templates are customizable and easy to select. The interface is user friendly and very easy to navigate.

Inconvénients :

Podium phones is the worst. I think it is fairly new system for Podium therefore there are kinks form them to fix. We had several outages, and it was the worst because our clients could not get ahold of us. Their support was not available 24/7 to address time sensitive issues. There explanations always had to do with changes in management so it took even longer for issues to be addressed and resolved. We are happy we switched to Kenect for messaging and Nextiva for VOIP.

All In One Place!

Commentaires : I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!

Avantages :

I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.

Inconvénients :

I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.

Great product but expensive

Commentaires : We used Podium for two years but found a less expensive alternative.

Avantages :

Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter.

Inconvénients :

Very expensive. We loved the product but not the price.

Very Difficult to Get Any Support or Help

Commentaires : If you like help, talking to a real human, and to get what you actually pay for- I would avoid. I personally don't like this platform and would like to switch to Birdeye or something else.

Avantages :

It's good for getting customer reviews (sometimes) and has lots of features

Inconvénients :

They throw you to the wolves. You have to get everything figured out yourself. Communication is a huge issue. We had a manager leave at our company and they continued sending emails to her email address for a year and a half! Despite me contacting support and calling in, saying I am the main point of contact. They were sending emails to a non existent inbox. Half of the things we were paying for did not work. Things weren't set up, and nobody told us, or how to do it. Today I got a 16 step instructions document from a rep, with no help. Sometimes it takes a week to hear back from anyone.

Very good at what it does

Commentaires : Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

Avantages :

The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

Inconvénients :

I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports. It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

Poor Service, Under-Developed software. Below average Support. Steer clear

Commentaires : If I could give a negative star I would, I have had some help here and there and a few months credit given to me to help ease the pain. In all honesty I Dont see it being good or useful for any companies with less than 10 employees.

Avantages :

The SMS service, But hey we all have phone anyhow.!

Inconvénients :

Everything, The after sales service and support is shocking, The app doesn't always work, leads dont always come through costing me $ and hurting my reputation. I find it faster and easier to just use social media.

Number kidnapped

Commentaires : Sad. They took our number under contract and wont let go of it. Until contract finishes even after telling them it sucks.

Avantages :

The only thing is that you can reply to reviews easy. But for a cost.

Inconvénients :

Phone service is just horrble dont reccomend them.

Podium is an absolute small business must have!!

Commentaires : Our company's customer service has far exceeded expectations since implementing Podium. It has helped give our customers a way to reach us literally 24/7. It has helped get our company reviews up 1000%. It has also helped communications between our employees.

Avantages :

Podium is AWESOME!! We use it daily to text with our customers who love to communicate via text messages. With every employee having it up throughout the day any one of us can quickly respond to our customers texts and if it's after hours you can set an automatic reply text message that says we are not open at this time so they know someone will get back with them ASAP. It makes it so much easier texting on the PC than on your phone and it uses your company's phone number so you can just tell your customers to call OR text our number. For those who do prefer using their phone to text, Podium has an app that is absolutely awesome too! You will get push notifications on your phone whenever a customer texts or notifications for anything else in the app. You can send customer links and photos easily with Podium. Another great tool is you can direct message or have group chats with your coworkers in Podium. Podium has helped us tremendously with our company reviews too!! Allowing us to set up templates that text our customers once their project is completed asking them to rate us on a scale of 1-10 and texting them links to where they can leave a review online if they wish too. I know Podium also has a function where you can send an invoice amount text to your customers and have them pay via that link but we have not used this feature yet. Podium is awesome and has definitely made operations A LOT easier for our company.

Inconvénients :

There isn't really anything we don't like about Podium!

Passable software. Terrible management.

Commentaires : Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.

Avantages :

All in one interface, mostly seamless communication portal, partial functionality standalone app.

Inconvénients :

Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.

Anti Gun Business

Commentaires : Never gives you the same rep, they constantly change people you talk to, customer service never follows up on anything, and they change their policies even though you have been paying for their services.

Avantages :

The program worked great and did it's job as advertised

Inconvénients :

This company is anti-gun. They suddenly changed this policy after 2 years of use and now we have to find another company to offer these service. They gave us 1 week to get off their platform with no notice of the change in their policy, or retro active support since we have been using their product for years.Would not recommend a company that will just kick you off with the level of integration this company has with your systems.

My Expereince With Podium

Avantages :

It comes wit SMS marketing and mass messaging capabilities It supports live chat and makes meeting customer satisfaction easy It makes handling customer experience easy

Inconvénients :

Podium has really helped and no issues yet.

Been with Podium through many changes and additions

Commentaires : Overall positive because of the headway we have made on public reviews.

Avantages :

The cost is inexpensive and it really does help get reviews

Inconvénients :

As new additions and upgrades are coming, it feels like reviews has gone on the back burner. Like everything else is more important. In fact, when another dealer of ours signed up, the reviews shows up as an "add on" for invoicing when this used to be the focus. So, it has also gotten way more expensive over the years. Additions also seem to influence functionality of review aspect on dashboard and things "break" more often. Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got.