Avis clients sur UJET

Great experience with Ujet!

Commentaires : Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Avantages :

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Inconvénients :

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Amazing Experience

Commentaires : everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.

Avantages :

Reporting is excellent, Routing is very easy, Creating teams and users.

Inconvénients :

The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.

Poor strategic vision from leadership, broken and unstable product.

Commentaires : None unfortunately.

Avantages :

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Inconvénients :

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Great customizable tool

Commentaires : We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

Avantages :

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Inconvénients :

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Wonderful

Commentaires : It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Avantages :

You can merge, transfer and mute calls. We could not do that on the last software.

Inconvénients :

It will lag sometimes when disconnecting the call.

Ujet Review

Commentaires : Overall, it seems to work well.

Avantages :

I like the options to transfer and make multiple calls.

Inconvénients :

It sometimes glitches and has to be restarted from time to time.

The best platform for your interactions.

Commentaires : Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.

Avantages :

I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.

Inconvénients :

I don't have any negative comments about it.

Jenelyn reviews

Commentaires : Overall it is very good very convenient in my job

Avantages :

I like using it since it is part of my job

Inconvénients :

There is a lot of bugs and errors. Sometimes it is very slow

Highly suggested tool.

Commentaires : My over all experience on this tool was very good

Avantages :

On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use

Inconvénients :

I relly like this kind of tool it was very easy to use and i already suggest this on the other company

My Ujet experience

Commentaires : Easy to use, We can track our daily calls and time allotted on each calls.

Avantages :

Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

Inconvénients :

Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

Ujet

Commentaires : Over all experienced was extremely helpful this gave a high customer service experience on my customer it easy to use specially the tools on it.

Avantages :

Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced.

Inconvénients :

In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.

Ujet review

Commentaires : Ujet is powerful tool that we use calling our customer

Avantages :

Ujet is easy to use and user friendly, navigate well and clear sound

Inconvénients :

none so far, Ujet is easy to use and user friendly, navigate well and clear sound

Best phone tool in town!

Avantages :

UJET was very easy and convenient to use. It is already a year since I started using UJET and so far there is no problem that I experienced.

Inconvénients :

There's nothing that I don't like in UJET. All features are easy to access.

Ujet is the best

Commentaires : My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet.

Avantages :

What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start

Inconvénients :

For me there is no reason to like least Ujet since I'm using it 5 days a week for 8 hours a day. Very smooth to used a user friendly

Review for Software buyers

Commentaires : I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Avantages :

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Inconvénients :

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

Totally recommended

Avantages :

Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.

Inconvénients :

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

UJET Experience

Commentaires : Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed.

Avantages :

This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats.

Inconvénients :

I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it.

Easy for our team to hit the most aggressive SLAs I have ever seen

Commentaires : Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.

Avantages :

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

Inconvénients :

No app, so you are in essence tied to your desktop/laptop to use it

My experience with Ujet

Avantages :

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome. Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

Inconvénients :

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

Keeping up with the times! (Superb team)

Commentaires : Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus.

Avantages :

Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

Inconvénients :

Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Happy User

Commentaires : I love using UJET the features and tabs were very easy to understand and read.

Avantages :

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

Inconvénients :

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Best of the best functionality

Avantages :

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Inconvénients :

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

UJET review

Commentaires : Love Ujet! Great service!

Avantages :

The ease and efficiency of redaction of private information.

Inconvénients :

Calls drop and you can’t keep the call after establishing connection again.

Reliable and User Friendly!

Commentaires : Overall, very pleased with the service and we’re able to contact our customers with ease.

Avantages :

It’s very easy to use, and I rarely ever have a dropped call or customer concerned with our phone call status. It’s very clear and little lagging occurs.

Inconvénients :

I’ve noticed sometimes there is a slight delay between the customer and I but it’s very minute and I’ve not experienced a customer complaint regarding it.

SWAG Ujet

Commentaires : When I first started to use it, it was pretty self explanatory. I didn't have any issues with it. It's pretty clear to understand

Avantages :

It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.

Inconvénients :

The only thing, would be that it lags a little, but that could just be due to the internet connection.