Avis clients sur IntelliShift

Peace of Mind

Commentaires : We have been pleased with the software from
the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers.

Avantages :

This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software.

Inconvénients :

It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of.

Great product for the price

Commentaires : Support and team are great. Great product, especially for the price. Better product than the big name competitor!

Avantages :

Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep.

Inconvénients :

The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product.

My last contract with this company

Commentaires : We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location.

Avantages :

The program is user friendly. the user has many variables that can be used to create a report

Inconvénients :

The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you

Could use some work

Commentaires : Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Avantages :

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Inconvénients :

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Do You Know Where Your Assets Are?

Commentaires : Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Avantages :

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Inconvénients :

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Easy to use. Great support staff

Commentaires : I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Avantages :

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Inconvénients :

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

This is the best tracking solution for your vehicles!

Commentaires : Great tracking software.

Avantages :

I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Inconvénients :

Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

Commentaires : Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Avantages :

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Inconvénients :

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

2 Thumbs Up!!

Commentaires : We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Avantages :

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Inconvénients :

None! So far, we like everything about the software.

Great for fleet

Commentaires : We have been using silent passenger for many years and have had very few issues. Overall a great experience.

Avantages :

It allows us to see everything at one time, and the updates keep getting better

Inconvénients :

sometimes takes a while to run reports for entire fleet but it is to be expected sometimes.

Silent Passenger daily use

Commentaires : They have been very helpfully and have very friendly staff that can help with any issue that may a rise.

Avantages :

The things I like most about the software is the layout on the website and app. It is easy to use and has a nice look to the eye. Also like the daily reports and the active reports for when the vehicle battery dies, tow, or unplug of device.

Inconvénients :

The only cons is that we just started using the OBD device and a couple have not worked proper when it was installed.

tracking

Commentaires : good and bad / i like the tracking but at times they are not connected

Avantages :

I like the mapping part of the program. I can find the distant to the next job very easily.

Inconvénients :

I can not always find the right reports needed. The trucks are not always connected.

Mumford Services

Commentaires : We like the program

Avantages :

Love the ease of using the product. We like the way we can see our whole fleet at once.

Inconvénients :

The reporting feature such as stops with options since the last few updates takes forever to load. It would be really amazing if we could make this feature speedier like it used top be.

Good

Commentaires : Good

Avantages :

It is kinda easy to navigate when showed by someone who knows how to use it

Inconvénients :

Its hard to learn, the update on where the drivers are at is slow

We love it!

Commentaires : Efficiency

Avantages :

Find the workers every where. Records route, speed and much more. Servicing alerts make that part of maintaining a fleet easy

Inconvénients :

Have to think of one. Monthly cost could be slightly lower

Dispatch Assistant

Avantages :

the map is easy to understand, the reports are quick to easy to learn

Inconvénients :

it sometimes takes awhile to upload or catch up to live

Review

Avantages :

I enjoy many features of this program from active map to fleet status -

Inconvénients :

The directions feature doesn't work well.

Great product

Avantages :

Ease of use, plenty of functionally. Able to setup reports

Inconvénients :

Wish they would add a camera dashboard mode.

Helpful

Commentaires : overall, its a great program and very useful!

Avantages :

I find using silent passenger helpful when keeping track of my drivers and their driving hours.

Inconvénients :

I sometimes have a hard time running reports, information doesn't take.

Using for Ambulance Service

Commentaires : Cost effective solution to track assets real time.

Avantages :

Ease of use Largely accurate Ease of setting up emailed reports

Inconvénients :

Sometimes there is issues where the units report off of the road.

Silent Passenger has helped us become more efficient in the use of our fleet.

Commentaires : Safer drivers, better information, improved fuel savings.

Avantages :

The software helped us to cut fuel costs by managing idle time. In addition it has helped identify our drivers that may need a little more training.

Inconvénients :

I do not have anything that I would currently consider a con with the software. Unless they would like to drop the pricing a bit.

Super Helpful

Avantages :

We can see where are trucks are during the day.

Inconvénients :

Really cannot find anything about that we do not like.

SILENT PASSENGER

Commentaires : OVERALL WE HAVE HAD A GREAT EXPRIENCE. CUSTOMER SUPPORT IS EXCELLENT.

Avantages :

SILENT PASSENGER IS VERY EASY TO USE. YOU CAN GENERATE MULTIPLE REPORTS TO RUN YOUR OPERATION MORE EFFICIENTLY.

Inconvénients :

WOULD LIKE TO GENERATE SOME REPORTS ON A WEEKLY, MONTHLY, QUARTERLY AND YEARLY BASIS.

Awesome App

Commentaires : Excellent

Avantages :

Ease of operation, very user friendly...

Inconvénients :

no issues at all, opens quickly, and all trucks visible.

Great system

Avantages :

Easy to use. Very good up to date system

Inconvénients :

Better live time feed for public view. Alot of manipulation to find info